Hosted by Fiona Scott, today’s podcast welcomes Holly Bird, owner of Birddog Catwalk, a premium pet sitting and walking business based in Malmesbury, Swindon, Bristol, Cirencester, Chippenham and nearby areas. Holly shares that she’s always had a love for animals and grew up with pets as a child including guinea pigs and a budgie, when she was only five. When she was seventeen, Holly started working in a dog kennel in Salisbury and absolutely loved it. Over the years, Holly gained her degree and worked different jobs. But whilst business networking, she bumped into a man who had a full-time job in marketing and did pet sitting on the side at weekends. He told her he had booked a nineteen-day dog sitting gig and had booked time off his marketing job to do it. Holly was running a virtual assistant business at the time and she realised she could do something similar and work remotely from any setting. Holly goes on to say that it made sense for her to start a new business in dog sitting because she wasn’t able to have a dog at the time, but that this could give her the chance to still be around animals and engage in her passion. Holly shares that she signed up initially to an app where she could book dog sitting jobs and she quickly became fully booked. She loved it but soon realised she couldn’t keep up with the demand alongside her responsibilities as a parent, but it was clear there was a demand for this service. She then came up with the idea of Birddog Catwalk. Fiona asks Holly whether she thinks the demand for this service is increasing because people want their pets to stay in their own homes, rather than being put in kennels. Holly agrees that this is definitely the case. She shares how many dogs are often rescue dogs and can suffer with bad anxiety. Although she isn’t sure why this is the case, she knows and feels many owners want their dogs to be looked after by someone who’s trusted and can look after them somewhere where their pet feels safe. She also notes that many owners want their dogs to stick to a familiar routine to help with anxiety and her business can offer this to anyone who may need it. Fiona goes on to play devil’s advocate and asks Holly why people should pay for this service rather than having someone do it for free. Holly says this is a great question and yes ultimately, you can ask a neighbour to pop in and feed the cat. However, if you would like to make sure that the person looking after your pet has plenty of experience, is first aid trained should anything go wrong, is DBS checked and has business insurance on their car, then Birddog Catwalk is the place for you. Her staff also have backup in case the person looking after your pet becomes unwell, then it’s up to Holly’s business to provide that cover. All the information on their clients is stored safely and is accessible to all her staff, so that the right care can be delivered to your pets at the right time. Holly’s staff also bring their own biodegradable poo bags and natural treats to give your pet. Holly says she’s always cared about the environment, and this is an ethos of her business. She feels her team takes steps to look after the planet and offer that personalised experience for every client and their pet. She also notes that her team is happy to water the plants, bring in the bins and monitor the home situation to make sure everything runs smoothly for everyone. You aren’t just paying for a dog sitter, you’re paying for peace of mind, and this is something you can’t put a price on. Fiona shares with Holly a personal anecdote of when she received awful care for her dog Jess and they discuss together the importance of knowing that your pet is being looked after properly while you’re away. Holly explains that at Birddog Catwalk, the team have a client portal where they’re able to send regular updates alongside photos, videos and voice notes so that clients know their pets are being looked after correctly. They discuss how you never know where people may have cameras in their homes, so it’s imperative to treat pets with the utmost care and respect. Fiona then asks Holly where the name for her business came from. Holly notes that it’s an unusual name, but she knew she wanted it to have the word ‘bird’ in it. Although her surname is ‘Bird’, Holly explains this wasn’t the reason she chose it for the brand, rather she wanted it because a ‘bird dog’ is another word for a ‘gun dog’ and also shows that her company can care for other pets alongside cats and dogs. Holly says her team can look after birds, guinea pigs, mice, reptiles etc. and she wanted the name of her business to reflect this. The unusual side to the name also helps the business to stand out from the crowd. Originally, gun dogs or bird dogs were types of hunting dogs developed to assist owners in finding and retrieving game. However, these days they’re known as some of the most loyal, loving dogs you could wish for. They’re extremely friendly, get on well with other animals, and are often described as ‘the perfect family dog.’ Holly wanted the business name to show understanding and expertise around animal care but also to reflect her personality. Fiona and Holly go on to discuss the challenges of running a business and Holly explains how creating a dog sitting company was very different to her initial VA company. She shares that there were more things to consider when it comes to looking after animals, but most importantly, what to do if things went wrong. Holly explains that the business is still relatively new but she’s happy with the turnover for the first year and is excited to see what the future holds. Fiona asks Holly what the ‘meet and greet’ section of her service entails. Holly shares that the idea is to introduce the sitter to the animal. This gives the pet a chance to get used to the person, their smell and their voice so that they can begin to familiarise themselves with another adult. Having these strategies establishes trust with the animal and means the walks can happen without any issues. It’s for the safety of the client but also for the sitter to feel safe in a stranger’s home and provides a risk assessment so they can establish if the house is a safe place for everyone involved. Holly says she does this to safeguard everyone in her business. Asked about her goals for 2027, Holly says she has many hopes and ambitions for the next year, including growing her team and collaborating with others. She’s excited about building partnerships with other pet businesses including a shop in Malmesbury called ‘Toff tails’ pet boutique. Toff tails is an independent pet lifestyle boutique located on the High Street in Malmesbury, Wiltshire. The boutique focuses on providing thoughtfully curated, high-quality products for both cats and dogs, as well as pet themed gifts and accessories for pet lovers. Holly feels this shop is very aligned with her purpose and ethos. She’s excited to collaborate where she can and expand her contacts. She’s also working with a new platform called ‘my pet pal’ because they give specific software and features to help the business to grow. She’s looking forward to expanding the business and engaging with new clients. You can find Holly Bird via her email hello@birddogcatwalk.com, her website birddogcatwalk.com and via Facebook birddog catwalk and Instagram @birddogcatwalk. To get in touch with Fiona and the Scott Media team, visit www.scottmedia.uk. Join our free Facebook group at: https://www.facebook.com/groups/prtribe