DeliveringMore Radio

DeliverThat

DeliveringMore Radio by DeliverThat is your ultimate destination for all the content produced by the company, designed to keep you informed, entertained, and inspired. Dive into a diverse lineup that includes the DeliveringMore Podcast, Meet The Team, Driver Spotlights, and many more concepts to come. Tune in to DeliveringMore Radio for a rich mix of engaging content that showcases the heart and soul of DeliverThat, connecting you with the stories and voices that drive our community.

  1. How Newk's Eatery Pulled Off a $45,000 Catering Order | Liz Pearson - Newk's Eatery |

    1d ago

    How Newk's Eatery Pulled Off a $45,000 Catering Order | Liz Pearson - Newk's Eatery |

    01:16 - 04:41 Meet Liz Pearson and Newk's Eatery04:42 - 10:38 How the $45K Catering Opportunity Came Together10:39 - 17:10 Planning, Procurement, and Preparing 3,500 Box Lunches17:11 - 25:27 Inside the Execution: Staffing, Refrigeration, and Logistics25:28 - 33:03 Delivering and Setting Up a Massive Catering Event33:04 - 39:33The Future of Catering Growth at Newk's EateryWhat does it take to successfully execute a $45,000 catering order with more than 3,500 boxed lunches?In this episode of the DeliveringMore Podcast, host Ben sits down with Liz Pearson, Director of Company Operations at Newk's Eatery, to break down one of the largest catering orders in the brand's history.Liz shares the behind-the-scenes story of how a multi-month sales process turned into a record-setting catering event, including menu planning, inventory forecasting, vendor coordination, staffing, logistics, refrigeration challenges, and day-of execution.The conversation explores what restaurant operators can learn from large-scale catering, how to build customer trust that leads to bigger opportunities, and why preparation, communication, and hospitality remain the foundation of successful catering programs.Whether you're a restaurant operator, catering manager, franchise leader, delivery provider, or foodservice professional, this episode offers a rare look at what it takes to deliver catering at scale.In this episode:✅ How Newk's landed a $45,000 catering order✅ Managing 3,500+ boxed lunches and large-scale food production✅ Vendor coordination and inventory planning✅ Building customer trust through catering excellence✅ Logistics, refrigerated trucks, and delivery execution✅ Training teams to sell and grow catering revenue✅ How Newk's supports catering across 100+ locations✅ Lessons learned from one of the brand's biggest catering events✅ Why hospitality and preparation drive repeat business🎙️ Subscribe for more conversations with restaurant operators, catering leaders, and delivery innovators shaping the future of foodservice.#NewksEatery #RestaurantCatering #DeliveringMorePodcast #Foodservice #CateringOperations #RestaurantLeadership #RestaurantGrowth #CateringSales #HospitalityIndustry #FoodDelivery

    40 min
  2. Sam Stanovich's Blueprint for Restaurant Catering Growth | Sam Stanovich - Craveworthy Brands

    Jun 3

    Sam Stanovich's Blueprint for Restaurant Catering Growth | Sam Stanovich - Craveworthy Brands

    01:09 - 07:51 Meet Sam Stanovich and His Restaurant Journey07:52 15:03 Building a #1 Catering Program at Firehouse Subs15:04 - 18:03 Why Most Operators Miss Catering Opportunities18:04 - 27:17 Surviving COVID Through Catering and Delivery27:18 - 36:57 Craveworthy Brands' Approach to Catering Growth36:58 - 38:30 Sam's Advice for Restaurants Starting Catering TodayIn this episode of the DeliveringMore Podcast, host Ben sits down with Sam Stanovich, Chief Operating Officer of Craveworthy Brands, to discuss his journey from Marriott International and the National Restaurant Association to becoming one of the restaurant industry's strongest advocates for catering-driven growth.Sam shares how he helped build one of the top-performing Firehouse Subs catering programs in the country, why operators should think of catering as its own business unit, and how relationship-building, operational excellence, and relentless execution create long-term growth opportunities.The conversation also explores franchise growth, delivery strategy, the evolution of catering technology, customer retention, brand advocacy, and why repeat business matters more than chasing the next big order.Whether you're a restaurant operator, franchisee, catering manager, foodservice executive, or delivery professional, this episode is packed with practical insights you can implement immediately.In this episode:✅ How Sam built a top-performing catering program at Firehouse Subs✅ Why catering should be treated as a separate business unit✅ Building repeat business through relationships and service✅ Lessons from scaling Craveworthy Brands✅ Self-delivery vs third-party delivery platforms✅ The future of catering sales and customer acquisition✅ Why every operator should become the "Mayor of the Mile"✅ Delivery driver tipping and gratuity allocation challenges✅ Practical advice for restaurant operators just getting started with catering🎙️ Subscribe for more conversations with leaders shaping the future of catering, restaurant operations, and delivery.#RestaurantCatering #CraveworthyBrands #SamStanovich #DeliveringMorePodcast #RestaurantGrowth #Foodservice #RestaurantOperations #CateringSales #Franchising #RestaurantLeadership

    39 min
  3. Elevating Call Centers, Catering Sales & AI | Rodrgio Campos & Riley Knechtel | delivery.com

    May 27

    Elevating Call Centers, Catering Sales & AI | Rodrgio Campos & Riley Knechtel | delivery.com

    delivery.com is evolving far beyond a traditional marketplace platform. In this episode, Rodrigo Campos and Riley Knechtel break down how delivery.com built a specialized restaurant support and catering operations business powered by dedicated teams, dispatch support, customer service, and AI-assisted solutions.We discuss how restaurant brands are recovering missed catering revenue, improving customer service, increasing upsells, and scaling operations with trained support agents that function as true extensions of their internal teams.Rodrigo and Riley also explain how delivery.com’s South Africa-based support model helps restaurant groups improve efficiency, increase pickup rates, and free catering teams to focus on sales and growth instead of administrative work.Topics include:Restaurant catering operationsMissed catering call recoveryDispatch and last-mile delivery supportOutsourced restaurant customer serviceCatering sales growth strategiesAI + human customer supportDedicated support agents for restaurant brandsRestaurant operational efficiencyCatering upselling tacticsDelivery operations and logisticsIf you operate restaurant brands, franchise groups, catering programs, or delivery operations, this conversation provides a practical look at how scalable support systems can unlock new revenue opportunities.01:36 - 06:05 Introduction to delivery.com’s evolution06:06 - 10:23 Dedicated agents, onboarding, and restaurant support workflows10:24 - 12:34 Addressing outsourcing concerns and scaling support teams12:35 - 17:23 Training process and how agents become extensions of restaurant brands18:24 - 20:50 Supporting multi-brand restaurant groups and franchise operators20:51 - 23:24 Ideal restaurant partners and scaling with franchise systems23:25 - 29:40 Missed catering calls, upselling, and measurable ROI29:41 - 38:01 AI support tools with live human escalation38:02 - 42:57 The future of restaurant operations, support, and revenue growth

    45 min
  4. Pitch The Tide: Christian Hilty VP of Partnerships at DeliverThat | CaliBBQMedia ​

    May 20

    Pitch The Tide: Christian Hilty VP of Partnerships at DeliverThat | CaliBBQMedia ​

    In this episode of Pitch The Tide, Shawn Walchef and Cali BBQ Media welcome Christian Hilty, VP of Partnerships at DeliverThat, for a live conversation with the Rising Tides community.Christian shares the story behind DeliverThat, from its early days as a campus delivery company to becoming a national catering delivery and management platform. The conversation covers the realities of catering fulfillment, how restaurants can protect high-value orders, the importance of driver training, and why visibility, setup photos, and trusted delivery partners matter for operators.Restaurant owners, operators, consultants, and hospitality professionals joined the discussion to ask questions, share feedback, and explore how better catering execution can help restaurants grow revenue beyond their four walls.Hosted by Shawn Walchef and Cali BBQ Media.

    54 min
  5. The Truth About Delivery Laws, Driver Pay & Catering | Heather Rideaux - Redwagon Delivers |

    May 13

    The Truth About Delivery Laws, Driver Pay & Catering | Heather Rideaux - Redwagon Delivers |

    In this episode of DeliveringMore, we sit down with Heather Rideaux, CEO & Owner of RedWagon Delivers, to break down what’s really happening in the delivery economy.From new delivery regulations in cities like Seattle and New York to the realities of driver pay, tipping, and platform profitability, this conversation dives deep into the challenges shaping the future of catering delivery and third-party logistics.Heather shares how RedWagon scaled to 130+ markets, why they pivoted from on-demand to catering delivery, and what truly separates professional drivers from gig workers. We also explore the importance of direct restaurant partnerships, the role of human support in a world pushing toward AI, and how delivery impacts the entire customer experience.If you're a delivery driver, restaurant operator, or part of the logistics space, this is a must-watch.👇 Drop a comment: What do you think about delivery laws and driver pay right now?🔑 Topics CoveredDelivery laws and regulations (Seattle, NYC)Driver pay structure and tipping challengesCatering delivery vs on-demand deliveryProfessional drivers vs gig workersRestaurant partnerships and accountabilityAI vs human support in logisticsScaling a delivery company🔗 Connect with Red Wagon DeliversWebsite: https://redwagondelivers.comEmail: info@redwagondelivers.comAbout Delivering MoreConversations with leaders shaping the future of delivery, catering logistics, and restaurant operations.Like, subscribe, and turn on notifications for more industry insights.00:00 – 03:52 From Idea to Launch: Starting Red Wagon Delivers03:53 – 07:19 Pivoting to Catering Delivery & Scaling to 130+ Markets07:20 – 12:59 Delivery Laws, Regulations & Driver Pay Impact13:00 – 16:34 What Makes a Professional Delivery Driver?16:35 – 21:59 AI vs Human Support in Delivery Operations22:20 – 26:44 Restaurant Partnerships & Delivery Accountability26:45 – 31:07 Tipping, Driver Pay & Platform Economics31:08 – 42:07 Advice for Drivers & Restaurants

    42 min
  6. How AI Will Affect Restaurants & Customers| Troy Hooper - CEO, Hot Palette America |

    May 6

    How AI Will Affect Restaurants & Customers| Troy Hooper - CEO, Hot Palette America |

    In this episode of DeliveringMore, host Ben Alkire sits down with Troy Hooper, CEO of Hot Palette America (parent company of Pepper Lunch), to break down the future of the restaurant industry.From Pepper Lunch’s rapid expansion across North America to the role of AI, automation, robotics, and off-premise dining, this conversation dives deep into what’s next for restaurants, operators, and delivery.Troy shares how Pepper Lunch is scaling toward 1,200 global locations, why off-premise and delivery will dominate the next decade, and how AI-powered customer data, tech stacks, and automation are reshaping the entire dining experience.If you're a restaurant operator, franchise owner, or just interested in the future of food, this is a must-watch conversation.What You’ll Learn in This Episode:Pepper Lunch expansion strategy in the U.S. and globallyHow AI and data are transforming restaurant decision-makingThe future of restaurant websites, SEO, and AI-driven discoveryWhy off-premise dining could reach 70–80% of restaurant revenueThe role of robotics and automation in restaurant kitchensHow to build a modern restaurant tech stack (Toast, Deliveract, apps)Why hospitality still matters in an automated worldAdvice for new restaurant operators entering a tech-driven industryChapter Timestamps00:00 – 05:06 From Startup to Scaling: 2026 Business Overview05:07 – 12:03 Building a Custom App, Owning Customer Data & Tech Stack12:04 – 14:34 AI, Biometric Data & Personalized Dining14:35 – 18:32 Are Websites Becoming Obsolete? AI & Search Trends18:33 – 24:07 Robotics & Automation in Restaurant Kitchens24:08 – 27:42 How Kiosks Increased Revenue & Customer Sentiment27:43 – 33:01 The Rise of Off-Premise Dining & Delivery33:02 – 39:22 Packaging Innovation & Food Quality in Delivery39:23 – 42: 08 Advice for Restaurant Operators in the AI Era

    43 min
  7. Delivery Is Infrastructure: The 4 Solutions of DeliverThat | Matt Benzel & Aaron Hoffman |

    Apr 29

    Delivery Is Infrastructure: The 4 Solutions of DeliverThat | Matt Benzel & Aaron Hoffman |

    Delivery is no longer just a service. It’s infrastructure.In this episode of Delivering More, we sit down with DeliverThat CEO Aaron Hoffman and CTO Matt Binzel to break down how delivery is evolving, why restaurant brands need more control, and what the future looks like with AI, orchestration, and agentic commerce.From building a platform from scratch to powering national brands, this conversation dives into how DeliverThat is moving beyond fulfillment into a full delivery management solution designed to give operators visibility, flexibility, and control.We cover:The four core solutions DeliverThat offers todayWhy delivery orchestration is critical for profitability and performanceHow AI is changing software development and delivery operationsWhat “agent commerce” means and why marketplaces may not be the futureHow brands can balance self-delivery, third-party fleets, and hybrid modelsWhy delivery infrastructure is essential for scaling modern restaurant brandsIf you're a restaurant operator, catering leader, or part of the delivery ecosystem, this is a conversation you don’t want to miss.00:00 - 6:29 How Aaron & Matt Joined Forces06:30 - 09:09 What DeliverThat Is Today09:10 - 16:29 The Four Core DeliverThat Solutions16:30 - 22:19 What Delivery Orchestration Actually Means22:20 - 29:29 The Future: Agent Commerce Explained29:30 - 34:59 Why DeliverThat Is Positioned Differently35:00 - 39:40 Food On Demand Conference Preview

    39 min
  8. Inside the Olo Network: The Next Evolution of Restaurant Ordering | Kris Linney - SVP & GM |

    Apr 22

    Inside the Olo Network: The Next Evolution of Restaurant Ordering | Kris Linney - SVP & GM |

    In this episode of DeliveringMore, Ben Alkire sits down with Kris Linney, SVP & GM of Network at Olo, to break down one of the most important shifts happening in restaurant technology right now.From the evolution of first-party vs third-party ordering to the emergence of second-party channels, this conversation dives into how Olo is building a consumer network designed for restaurants, not marketplaces. We cover the upcoming Olo app launch, why commission-free ordering matters more than ever, and how restaurants can take back control of their guest relationships, data, and margins. If you’re an operator, brand leader, or anyone thinking about the future of restaurant delivery, digital ordering, and guest engagement, this is a conversation you don’t want to miss. 🔑 Key Topics Covered What Olo actually is and how it powers 90,000+ restaurant locations The difference between first-party, third-party, and second-party ordering Why Olo is building a network, not just another app How commission-free ordering impacts restaurant profitability The importance of guest data ownership and marketing control The future of restaurant tech, AI, and agent-driven commerce What brands should expect from the Olo app launching later this year ⏱️ Chapters 00:53 - 05:21 Chris Lenny’s Background in Restaurant Tech 05:22 - 09:18 What is Olo? (Simple Breakdown) 09:19 - 14:59 Understanding the Olo Network 15:00 - 21:06 Commission-Free & Owning the Guest Relationship 21:07 24:24 How the Olo App Will Work for Consumers 24:25 - 28:33 The Future: AI, Agent Commerce & Ordering 28:34 - 31:11 How Brands Can Get Involved Today 31:12 - 33:55 Final Takeaways for Restaurant Operators

    34 min
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out of 5
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About

DeliveringMore Radio by DeliverThat is your ultimate destination for all the content produced by the company, designed to keep you informed, entertained, and inspired. Dive into a diverse lineup that includes the DeliveringMore Podcast, Meet The Team, Driver Spotlights, and many more concepts to come. Tune in to DeliveringMore Radio for a rich mix of engaging content that showcases the heart and soul of DeliverThat, connecting you with the stories and voices that drive our community.

Information

  • Creator
    DeliverThat
  • Years Active
    2022 - 2026
  • Episodes
    117
  • Rating
    Clean
  • Copyright
    © DeliverThat
  • Show Website
    DeliveringMore Radio