In the second episode of the Rezilien × Favourite Positions live debate series, Lily Kyriacou and Alex Young bring together leaders working across operations, digital engineering and transformation to explore a question that sits at the heart of modern execution: What breaks change first: human behaviour or organisational complexity? As organisations operate in what Lily describes as a state of rolling turbulence, where technological shifts, new operating models, changing investor expectations and restructures are all happening at once, strategies can look strong on paper while outcomes still fall short. So what is actually breaking in the process, and why? This live debate explores the tension between change fatigue, uncertainty and resistance on one side, and organisational complexity, structures, incentives and layers on the other. The conversation asks whether change breaks because people do, or whether organisations are still creating conditions that make successful change harder than it needs to be. Joined by Matt Deadman, Chloe Holt and Ella Blakstad, Lily and Alex unpack how culture, leadership behaviour, communication, accountability and clarity all shape whether change lands well or begins to wobble. The discussion also explores what AI is exposing in organisations, why ambiguity is becoming the norm for leaders and how value creation at work is beginning to shift. Guests Matt Deadman - COO EMEA at Naviam Chloe Holt - Chief Client Officer at Godel Technologies Europe Ella Blakstad - Senior Manager at Accenture Hosts Lily Kyriacou - Founder of Rezilien Alex Young - Host of Favourite Positions About the series The Rezilien × Favourite Positions live debate series brings together credible leaders and specialists to explore what it really takes for people and organisations to perform through constant change. Across each conversation, the series examines the tensions shaping modern work, from adaptability, burnout and leadership to execution risk, organisational design and the human realities of AI-driven transformation. Rezilien was founded by Lily Kyriacou to turn execution from a vague art into a hard science. After 10+ years wrestling with the same execution failures while driving growth and transformation, she built what she wishes she’d had on sleepless nights. A decision‑support tool that shows CEOs whether their operating model can really deliver the growth strategy, helps them design and stress‑test treatment plans grounded in hard evidence and ROI, and tracks whether those changes are actually working. At its core, Rezilien is about stripping out bias, instinct, and the loudest voice in the room from critical execution decisions, so change is led by evidence rather than opinion. Favourite Positions is a podcast and platform founded by Alex Young, focused on honest, practical conversations about careers, leadership and the future of work. Together, this series is designed to create more useful, open and commercially relevant conversations about what it really takes to lead people well in a world of perpetual change. Follow Rezilien on LinkedIn and Instagram and connect with Lily here. Follow Favourite Positions on LinkedIn and Instagram and connect with Alex here. Referenced materials MIT Sloan - When humans and AI work best together - and when each is better alone MIT Sloan - New MIT Sloan research suggests AI more likely to complement, not replace, human workers Harvard Business Review - What Everyone Gets Wrong About Change Management McKinsey - The human side of generative AI: Creating a path to productivity PwC - How culture can create value during M&A integration