Uncontested Investing

REI Ink Magazine
  • 5.0 (24)
  • Investing
  • Updated Weekly

Uncontested Investing is your no-frills real estate podcast, hosted by Nate Zielinski and Suzanne Andresen. Designed for small to medium investors looking to scale their business, this podcast delivers practical advice that makes a difference. Each episode dives into the strategies, successes, and challenges of real estate investing, with Nate, Suzanne, and occasional expert guests sharing their insights. Whether you're a seasoned investor or just starting to grow your portfolio, tune in every Tuesday for actionable tips, valuable lessons, and the motivation to take your investing to the next level.

  1. 14h ago

    Content that Converts: How to Unlock More Deal Flow

    In this episode of Uncontested Investing, Nate Zielinski and Suzanne Andresen explain how real estate investors can turn blogs and videos into deal flow. They discuss why conversion-focused content matters more than views, clicks, and other vanity metrics, and outline three content types that can attract prospects: high-intent SEO content, problem-solving content, and trust-building content. Nathan and Suzanne also break down the structure of a high-converting blog, effective video formats, common content mistakes, and a practical publishing plan. They close by explaining how investors can repurpose one idea across blogs, YouTube, social media, and email while maintaining a sustainable cadence.    Key Talking Points of the Episode   [00:00:00] Nathan Zielinski and Suzanne Andresen introduce the role of blogs and videos in generating deal flow [00:00:41] Why content supports SEO, search visibility, credibility, and trust before first contact [00:01:16] Treating every piece of content as a digital doorway to the business [00:01:16] Measuring conversions instead of relying on views, clicks, and impressions [00:02:24] Creating intent-driven, conversion-focused content rather than chasing viral reach [00:02:40] Ending each piece of content with a clear call to action [00:02:40] Using high-intent SEO content to reach people who are ready to act [00:03:55] Creating educational video equivalents for location-based search topics [00:04:11] Addressing inherited properties, divorce, tax liens, bad tenants, and other seller problems [00:04:11] Using an empathetic and educational tone instead of a sales-focused approach [00:05:34] Building trust through deal walkthroughs and before-and-after renovation content [00:06:07] Explaining renovation decisions to educate prospective clients and investors [00:06:20] Using YouTube, Instagram, LinkedIn, testimonials, and day-in-the-life content to strengthen trust [00:07:04] Structuring a high-converting blog around a clear, location-focused headline and pain point [00:07:44] Removing introductory filler and providing simple, actionable information [00:08:21] Using local keywords and frequently asked questions to improve SEO and credibility [00:09:14] How testimonials and video content help establish expertise [00:09:35] Allowing prospects to become familiar with an investor before the first conversation [00:10:24] Producing how-it-works videos that explain real estate concepts and processes [00:11:07] Breaking down seller scenarios, pricing, and costs to build confidence [00:11:33] Using case studies to challenge common objections and demonstrate possible outcomes [00:12:08] Answering seller questions through FAQ videos and shared experiences [00:12:41] Turning live Q&A sessions into evergreen website and social media content [00:13:17] Placing videos on landing pages without hurting mobile performance or load times [00:13:36] Connecting a website to YouTube while keeping the website optimized for speed [00:14:14] Using short social media clips to share timely and practical information [00:14:32] The content flywheel connecting Google rankings, video trust, engagement, leads, reviews, and stronger rankings [00:15:36] Continuing to publish new information after reaching a strong search position [00:15:46] Avoiding generic, non-local, and overly sales-focused content [00:16:41] Giving the audience a clear next step through a specific call to action [00:16:50] Common mistakes including ignoring video, posting inconsistently, and misaligning content with search intent [00:17:08] A weekly plan built around one keyword-focused blog and two or three short videos [00:17:31] Adapting the same information for people who prefer written or video content [00:18:01] Adding a monthly case study, renovation walkthrough, and testimonial video [00:18:20] Repurposing older material and breaking long-form videos into shorter clips [00:19:09] Converting existing content into emails that direct audiences back to the website or video channel [00:19:34] Reusing timely content instead of continually starting from scratch [00:19:46] Distributing one idea through blogs, YouTube, Instagram, LinkedIn, and email newsletters [00:20:46] Reaching people across the platforms they prefer to use [00:20:58] Getting more mileage from each piece of content while avoiding creator burnout [00:21:44] Establishing a comfortable and sustainable publishing cadence [00:21:55] Prioritizing consistent, useful content even when publishing only once a month [00:22:28] Presenting the same message in multiple formats rather than creating a new message each time Quotables   "Every piece of content is a digital door to your business." — Nathan Zielinski [00:01:16] "People aren't choosing the best offer. They're choosing the investor that they trust the most." — Nathan Zielinski [00:06:20] "You don't need more content. You need more mileage from each piece." — Nathan Zielinski [00:20:58]   Links   RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/

  2. Aug 18

    Owning Your Market Online: Building a Digital Brand That Attracts Deals

    In this episode of Uncontested Investing, Nate Zielinski and Suzanne Andresen discuss how real estate investors can build an online presence that attracts sellers, tenants, and partners. They explain how localized SEO, educational content, social proof, reviews, and consistent messaging can establish an investor as a trusted resource in their market. Nate and Suzanne also cover mobile-friendly websites, conversion strategies, content creation, personal branding, and the importance of answering the questions audiences are already searching online. They close with a practical plan for building visibility in one market before expanding the strategy into others. Key Talking Points of the Episode   [00:00:00] What it means to own your market online and become the go-to investor in your area [00:00:55] Building authority through consistent educational content and messaging [00:01:36] Leading with a desire to help rather than expecting an immediate financial return [00:03:18] Why sellers and partners use Google and online reputation as part of their due diligence [00:04:01] Creating content around what tenants, sellers, and partners are actually searching for [00:05:31] Using localized SEO and high-intent keywords to improve visibility [00:06:46] Creating location-specific website pages to compete for multiple search results [00:07:43] Building authority through seller guides, tenant education, market information, and case studies [00:09:17] Turning successful transactions and real-life examples into evergreen content [00:10:10] Using blogs, YouTube, and LinkedIn to expand authority and answer audience questions [00:11:32] Strengthening social proof through Google reviews and short testimonials [00:12:17] Creating short-form video content that captures attention quickly [00:13:46] Converting website traffic with a fast, mobile-optimized experience [00:14:18] Using clear offers and multiple contact options to move visitors toward action [00:16:05] Creating seller-focused content around pain points without overcomplicating the message [00:17:02] Educating sellers and tenants about timelines, availability, and expectations [00:18:26] Attracting tenants with useful neighborhood and local-market content [00:19:37] Establishing credibility through LinkedIn, deal history, and demonstrated results [00:20:49] Using thought leadership to share wins, lessons, and knowledge with other investors [00:22:06] How SEO, content, trust, conversions, and reviews create a continuous growth cycle [00:23:06] Common investor mistakes with websites, branding, reviews, and short-term lead generation [00:23:47] Why SEO requires a long-term strategy rather than expecting immediate results [00:25:36] Publishing content consistently and considering outside help with content creation [00:26:35] Collecting reviews and evaluating the website experience from a user's perspective [00:27:53] Building a recognizable personal or company brand [00:28:21] Scaling into multiple markets with localized SEO, content teams, video, and paid advertising [00:30:22] Focusing on one market before expanding the strategy into additional locations [00:31:08] Shifting from chasing leads to attracting them through brand-driven growth [00:31:50] Staying patient and allowing SEO growth to develop organically   Quotables "Visibility creates opportunity, but ranking creates leverage." — Nate [00:07:39] "Owning your market online is like owning the main intersection in town." — Nate [00:02:50] "Content builds credibility even before you speak." — Suzanne [00:07:43] "Your deals are already out there. You're just not visible enough to capture them." — Suzanne [00:30:05]   Links RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK: https://rei-ink.com/

  3. Aug 11

    Unknown to Investor Magnet: Winning Deals with Search Engine Optimization

    In this episode of Uncontested Investing, Nate Zielinski and Suzanne Andresen discuss why search engine optimization matters for real estate investors and how a strong online presence can create consistent inbound deal flow. They break down the three pillars of an effective SEO strategy: local SEO, content built around seller pain points, and conversion-focused websites. The conversation also covers keyword strategy, Google Business Profiles, reviews, backlinks, mobile optimization, local authority, and realistic timelines for results. Nate and Suzanne close with common SEO mistakes to avoid and a five-step roadmap investors can use to begin building a long-term acquisition asset.  Key Talking Points of the Episode [00:00:05] Why SEO can act as an investor magnet and help real estate investors win more deals [00:00:48] How SEO compares with cold calling, direct mail, and paid advertising [00:01:17] Reaching high-intent motivated sellers through Google and creating inbound deal flow [00:02:39] The benefits of evergreen traffic, higher-quality leads, and lower costs over time [00:04:05] Comparing the ongoing cost of paid advertising with the long-term value of SEO [00:05:00] The time demands of cold outreach and why investors should monitor advertising budgets [00:06:27] Combining SEO visibility with personal outreach and clear contact options [00:07:11] Pillar one: Building a local SEO foundation with Google Business Profiles and reviews [00:07:56] Keeping name, address, and phone number information consistent online [00:08:09] Using localized keywords to reach sellers in specific cities and markets [00:08:54] Creating dedicated location pages for individual cities and neighborhoods [00:10:03] Pillar two: Creating content around distressed-seller pain points [00:10:45] Using helpful, empathetic language instead of investor jargon [00:12:09] Writing for sellers rather than stuffing webpages with keywords [00:13:08] Pillar three: Building conversion-focused websites that turn traffic into leads [00:14:00] Using clear headlines, calls to action, testimonials, and trust signals [00:14:27] Why website speed and mobile optimization matter for investors [00:15:29] The relationship between search rankings, conversions, and deal generation [00:15:43] Focusing SEO content on intent-based keywords used by motivated sellers [00:16:54] Layering location terms and long-tail keywords to find lower-competition opportunities [00:18:12] Building authority through useful content, social media, reviews, and video [00:19:34] Using backlinks to strengthen a website's authority and usefulness [00:20:40] Leveraging directories, professional partnerships, PR, and local news exposure [00:21:48] Creating locally relevant content around community events and activities [00:22:46] Setting realistic expectations for SEO growth over the first 12 months [00:24:00] How a well-ranked page can continue generating leads for years [00:24:42] Keeping SEO content fresh to protect rankings over time [00:25:40] Connecting online visibility with real-world community involvement [00:26:23] Common SEO mistakes, including expanding too quickly and ignoring mobile users [00:26:53] Why duplicate content, poor tracking, and giving up too early can hurt results [00:28:27] A five-step SEO roadmap for real estate investors [00:29:26] Staying patient while SEO gains traction and begins producing returns Quotables "Ranking gets attention, and conversion gets deals." — Suzanne [00:15:29] "You're not writing for Google; you're solving problems for sellers." — Nate [00:12:09] "You're building a long-term acquisition asset." — Nate [00:24:42] Links RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/

  4. Aug 4

    The Billion-Dollar Perspective: Phil Ganz on Patience, Integrity, and Scaling

    In this episode of Uncontested Investing, Nate Zielinski and Suzanne Andresen sit down with Phil Ganz, founder of Next Wave Mortgage, to discuss the lessons behind his 25-year career and more than a billion dollars in closed loans. Phil explains why patience, discipline, integrity, and attention to detail separate successful investors from those who struggle. He shares his approach to entering new markets, knowing when to walk away from a deal, and building an online presence through domain matching and SEO. The conversation also covers DSCR loans, long-term investment strategies, misconceptions about FHA and conventional financing, and the values Phil brings to Next Wave Mortgage.   Key Talking Points of the Episode   00:00:00] Introducing Phil Ganz, founder of Next Wave Mortgage. [00:01:04] Phil's start in the mortgage industry and his path from telemarketing. [00:01:53] Integrity, transparency, honesty, and creating alignment with customers and business partners. [00:02:59] The "billion-dollar perspective" and traits Phil sees in successful real estate investors. [00:04:33] Why patience and learning from the ground up matter when entering a new market. [00:06:02] The risks of early success and why investors should avoid scaling too quickly. [00:10:47] Career turning points and the importance of building skills before leveling up. [00:12:02] Why attention to detail can create an advantage in mortgages and real estate. [00:13:43] Using focused websites and domain matching to compete for online search traffic. [00:15:14] How SEO and domain matching have helped Next Wave Mortgage generate leads and grow. [00:17:05] The long-term strategy behind Next Wave Mortgage's network of websites and CRM development. [00:18:38] How DSCR loans work and why Phil believes they can help investors scale their portfolios. [00:22:29] Looking at population trends and taking a long-term approach when choosing investment markets. [00:24:20] Why integrity is the principle Phil prioritizes throughout his career. [00:25:28] Common misconceptions surrounding FHA and conventional loans. [00:27:42] The core values Phil brings to Next Wave Mortgage and the importance of continuous improvement. [00:29:05] How daily walks and becoming a father have given Phil renewed energy and purpose. [00:30:21] Phil's experience with surrogacy and his perspective on family and the cycle of life. [00:32:52] Finding motivation and purpose through family.   Quotables   "You can't just be a little bit better. You need a contrast." — Phil Ganz [00:01:53]   "A lot of the best deals are walking away so you can live another day." — Phil Ganz [00:02:59]   "Details are what wins. The nerds will always win because they'll be good at the details." — Phil Ganz [00:12:02]   Links   Phil Ganz on LinkedIn - https://www.linkedin.com/in/askthemortgageexpert Next Wave Mortgage - https://www.nextwavemortgage.com/   RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com   REI INK https://rei-ink.com/

  5. Jul 28

    Systems & Scale: How to Scale Customer Service in Real Estate

    In this episode of Uncontested Investing, Nate Zielinski and Suzanne Andresen close out their customer service series with a discussion on how real estate investors can maintain a consistent tenant experience as their portfolios grow. They examine the shift from owner-operator to system operator, selecting property management companies and vendors, standardizing maintenance and communication processes, and using technology without losing the human element. Nate and Suzanne also cover response-time benchmarks, tenant journey mapping, renewal and retention strategies, service metrics, employee training, and the importance of building systems that create predictable, repeatable outcomes across every property.    Key Talking Points of the Episode   [00:00:05] Why investors need to prepare their customer service systems before scaling from a handful of units to larger portfolios [00:00:46] Conducting due diligence before selecting a property management company [00:01:06] Interviewing property management companies to determine whether their values and service standards align with yours [00:01:34] Choosing systems and partners that can grow alongside an expanding portfolio [00:02:01] Shifting from an owner-operator mindset to becoming a system operator [00:02:55] Avoiding service breakdowns such as missed maintenance requests, slow responses, and inconsistent communication [00:04:02] Building systems around multiple trusted vendors instead of relying too heavily on one or two people [00:04:51] Selecting vendors with the capacity to support continued portfolio growth [00:05:30] Tracking response-time benchmarks and creating a service recovery plan when expectations are not met [00:06:52] Using transparency and clear expectations when repairs or replacement parts are delayed [00:07:32] Preparing temporary solutions to maintain resident comfort during extended repair timelines [00:08:10] Maintaining reliability and a consistent customer service experience across every property [00:09:19] Why systems create predictability, accountability, and repeatable outcomes [00:09:37] Standardizing materials and supplies to make property maintenance more efficient [00:10:15] How inconsistent service between tenants can damage trust and retention [00:11:13] Four critical systems for investors: maintenance, tenant communication, leasing and onboarding, and renewal and retention [00:11:56] Standardizing the tenant experience through a customer service roadmap [00:13:48] Using move-outs and renewals as opportunities to gather feedback, request reviews, and maintain relationships [00:14:21] Creating a smooth move-out experience and recognizing the moments that matter most to residents [00:15:18] Supporting tenants through the stress of moving and their first maintenance requests [00:16:18] Using instructional videos to help residents submit maintenance tickets correctly [00:17:21] Building structured renewal check-ins to anticipate vacancies months in advance [00:18:18] Offering flexible lease terms when appropriate to improve retention [00:18:43] Selecting scalable property management software and technology [00:19:13] Using maintenance ticketing systems and human support to help residents feel heard [00:20:20] Establishing after-hours and emergency maintenance escalation processes [00:20:54] Automating routine communication while preserving human interaction at key moments [00:21:38] Treating tenants as long-term customers rather than transactions [00:22:57] Using AI tools to help draft responses while adapting the message to your own voice [00:23:28] Removing ego and frustration from tenant-facing customer service interactions [00:24:10] Documenting standard operating procedures for repeatable tasks and employee training [00:24:44] Managing prospective tenant inquiries and using upcoming vacancies to reduce downtime [00:25:27] Creating a waitlist for desirable properties and future openings [00:26:59] Tracking response time, work order completion, satisfaction, reviews, renewals, complaints, and cost per work order [00:27:53] Using metrics to identify unusual costs and recurring maintenance or tenant issues [00:28:36] Building a customer service culture around communication, empathy, and problem solving [00:29:25] Creating employee review and recognition processes that reinforce strong service [00:30:00] Using job shadowing to train employees on response standards and tenant communication [00:31:23] Establishing clear company values that guide employees during every resident interaction [00:32:18] Why reputation is a form of currency for real estate investors [00:32:27] How customer service supports reputation, reviews, word of mouth, portfolio growth, and long-term value   Quotables   "People don't scale. Systems do." — Nate Zielinski   "Preparing for the worst-case scenario as an investor creates the best-case experience for your tenant." — Nate Zielinski   "Tenants are long-term customers, not transactions." — Suzanne Andresen    Links RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/

  6. Jul 21

    Reputation as Currency: How Customer Service Drives Real Estate Revenue

    In this episode of Uncontested Investing, Nate Zielinski and Suzanne Andresen continue their customer service series by examining why an investor's reputation is one of their most valuable assets. They discuss how strong customer service creates repeat business, referrals, and lasting relationships with sellers, agents, contractors, lenders, and investors. The conversation also covers online reviews, word-of-mouth marketing, referral systems, and practical ways to strengthen credibility through consistent communication and follow-up. Nate and Suzanne share actionable strategies investors can implement immediately to build trust, improve their professional reputation, and create sustainable business growth through exceptional client experiences.  Key Talking Points of the Episode [00:00:05] Why reputation is an investor's most valuable currency. [00:00:53] How reputation creates deal flow, trust, and long-term business opportunities. [00:02:06] The customer service gap in real estate investing and the importance of relationships over transactions. [00:03:13] Responsiveness and professionalism as keys to maintaining strong industry relationships. [00:04:34] Standing out by exceeding the industry's average customer service standards. [00:05:41] How exceptional customer service multiplies opportunities through repeat business, agent loyalty, and lender confidence. [00:07:23] Following up after losing a deal and maintaining transparency with sellers. [00:08:10] The importance of digital first impressions and managing your online reputation. [00:09:13] Using reviews to establish credibility and reduce skepticism with new clients. [00:10:48] Learning from both positive and negative reviews to improve your business. [00:12:03] Making it easy for clients to leave reviews and creating a consistent review process. [00:13:49] Turning negative experiences into opportunities for growth through feedback. [00:14:32] The value of video testimonials in building trust with future clients. [00:15:17] Why referrals remain the highest-quality source of new business. [00:16:07] Building contractor relationships and staying top of mind through consistent follow-up. [00:17:01] Using constructive criticism to improve your customer experience. [00:18:41] Leading with value before asking for referrals. [00:19:47] Creating systems to track referrals and maintain regular client touchpoints. [00:20:47] Word-of-mouth marketing as the most powerful, yet least measurable, growth channel. [00:22:26] Common reputation mistakes that can quickly damage an investing business. [00:25:22] Turning a strong reputation into scalable business growth. [00:26:14] Actionable steps investors can implement immediately to strengthen their reputation. [00:27:52] Building follow-up systems and reconnecting with past contacts. [00:29:33] Nurturing your strongest referral sources for long-term growth. [00:30:23] Final lessons on protecting and leveraging your reputation throughout your investing career. Quotables: "You can out spend competitors, but you can't outpace a strong reputation." "Your next deal comes from your last deal, and you want to be known as someone who's fair, consistent, and reputable." "When people don't just refer competence, they refer how you made them feel." Links RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/

  7. Jul 14

    How Customer Experience Drives Property Value

    In this episode of Uncontested Investing, Nate Zielinski and Suzanne Andresen unpack the hidden return on investment behind great customer service in real estate. They break down how tenant experience drives income stability, reduces vacancy and turnover, and ultimately increases property value. From predictable communication and preventative maintenance to celebrating tenant milestones and leveraging online reviews, they share practical, tactical ways investors can build tenant loyalty without overspending. They also cover common mistakes that erode value, how to balance service with profitability, and the key performance indicators every investor should track.   Key Talking Points of the Episode   [00:00:00] Introducing the hidden ROI of great service [00:01:11] Why customer experience matters as much as cap rates and comps [00:01:28] Property value as physical, operational, and experiential [00:02:10] How tenant retention drives rent growth and resale value [00:03:57] Tenant experience, income stability, and net operating income [00:04:17] The math behind reducing vacancy loss and turnover [00:06:10] Trust, respect, and reliable rent payments [00:06:58] Offering fair concessions and staying responsive [00:08:17] Avoiding the "turnover trap" and building tenant loyalty [00:09:17] Creating community and treating tenants as customers [00:10:06] What tenants value most: fast resolution and fair treatment [00:10:47] How neglect leads to resentment and turnover [00:11:43] Trust, comfort, and lease renewal [00:12:16] Celebrating tenant milestones and timing upgrades around renewals [00:13:32] Making great service tactical: speed and responsiveness [00:14:01] Predictable communication and preventative maintenance [00:15:13] Replacing aging appliances before they fail [00:15:35] Balancing portfolio growth with caring for current units [00:16:31] Managing risk and maintaining professional, consistent interactions [00:18:07] Scaling customer service as your portfolio grows [00:18:30] How great service drives NOI, occupancy, and cash flow [00:18:53] Word-of-mouth referrals and reviews in multifamily properties [00:20:10] Using tenant testimonials and retention history to build buyer confidence [00:21:23] Reviews, reputation, and digital leverage [00:22:19] Using AI and code enforcement to manage difficult tenants [00:23:57] The cost of negative reviews and rising vacancies [00:24:42] Hiring a property manager and controlling your online presence [00:25:44] How great tenants drive revenue and reduce wear and tear [00:27:52] Common mistakes that destroy property value [00:29:19] Balancing great service with profitability [00:31:35] Tools, KPIs, and staggered leases for scaling service [00:34:17] Recap: the short-term and long-term ROI of great service Quotables "Property value isn't just physical. It's operational, experiential." "Trust leads to comfort, which leads to renewal." "You don't have to spend more. You just have to care more and execute better." Links RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ podcast@rcncapital.com REI INK https://rei-ink.com/

  8. Jul 7

    Why Experience Beats Price in Real Estate Investing

    In this episode of Uncontested Investing, Nate Zilinski and Suzanne discuss how real estate investors can create a five-star customer experience throughout every stage of a transaction. From the first phone call and property walkthrough to presenting offers, maintaining communication through closing, and following up afterward, they examine the habits that build trust, strengthen relationships, and generate referrals. They also cover handling negotiations, overcoming unexpected obstacles, balancing efficiency with personalization, and using AI as a tool to enhance—not replace—authentic communication. Experience often becomes the deciding factor in today's competitive market.   Key Talking Points of the Episode   [00:00:00] Why creating a five-star experience sets investors apart. [00:01:24] Why experience often beats offering the highest price. [00:02:07] Building relationships throughout both buying and selling transactions. [00:02:48] Communicating with tenants before selling an occupied property. [00:03:08] Making a strong first impression during the initial conversation. [00:04:02] Presenting offers with empathy and clear reasoning. [00:05:19] Following up after closing to build long-term relationships. [00:06:23] Why responsiveness creates trust and competitive advantage. [00:07:35] Learning each client's situation before focusing on the transaction. [00:08:48] Earning the second conversation instead of rushing to close the first. [00:09:23] Asking better questions to understand long-term goals. [00:10:18] Identifying timelines, challenges, and emotional drivers. [00:10:56] Creating a professional property walkthrough experience. [00:12:34] Sharing your vision for the property while respecting the seller. [00:13:37] Being transparent about property issues before inspections. [00:14:04] Explaining investment offers instead of simply presenting a number. [00:15:09] Cash offers versus financed offers and providing certainty. [00:16:48] Maintaining communication between contract and closing. [00:18:08] Preventing uncertainty through scheduled updates. [00:19:50] Preparing for title issues, repairs, and timeline changes. [00:20:55] Responding quickly when unexpected problems arise. [00:22:42] Making the closing table a positive, memorable experience. [00:23:57] Capturing additional business after the transaction closes. [00:25:42] Earning referrals and Google reviews through exceptional service. [00:27:41] Turning great customer experiences into business growth. [00:29:06] Addressing negative reviews with transparency and accountability. [00:31:16] Balancing efficient systems with personalized communication. [00:32:04] Using AI to improve efficiency while maintaining authenticity.   Quotables   "Experience beats price… you don't always win because you offer the highest price. You win because you offer the best experience." "It's not about closing the deal on the first call. It's about earning the second call." "The closing table experience is paramount. Everyone wants to walk away a winner from that scenario. So make it smooth and celebratory, not transactional."   Links   RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com   REI INK https://rei-ink.com/

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5
out of 5
24 Ratings

About

Uncontested Investing is your no-frills real estate podcast, hosted by Nate Zielinski and Suzanne Andresen. Designed for small to medium investors looking to scale their business, this podcast delivers practical advice that makes a difference. Each episode dives into the strategies, successes, and challenges of real estate investing, with Nate, Suzanne, and occasional expert guests sharing their insights. Whether you're a seasoned investor or just starting to grow your portfolio, tune in every Tuesday for actionable tips, valuable lessons, and the motivation to take your investing to the next level.

Information

  • Creator
    REI Ink Magazine
  • Years Active
    2022 - 2026
  • Episodes
    234
  • Rating
    Clean
  • Copyright
    © 2022 RCN CAPITAL
  • Show Website
    Uncontested Investing