Let's talk Marketplace

Marketplace Universe

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More than half of all e-commerce sales are generated on online marketplaces - if that's not reason enough for a regular talk show! Marketplace specialists Valerie Dichtl and Ingrid Lommer take up the challenge.

6d ago

Titel Five Times the Turnover: What Faster Delivery Did for Medisana on bol #LTM166

Medisana sells on around 30 marketplaces across Europe. In Benelux, however, the brand first had to learn how high Dutch customers' expectations for delivery times really are. Ingrid and Valerie talk with Martijn Paas, who knows Medisana's marketplace business inside out from his time in the Benelux team, and Patricia Lay, who helps international sellers get started on bol. In this episode: Why moving the top sellers to bol's logistics service increased turnover fivefold, according to MartijnHow Medisana found the right logistics provider after a partner went bankruptHow the vendor and seller businesses run in parallel – and why your own resellers can turn into competitorsWhat customers in Benelux expect beyond fast deliveryWhy you should realistically expect at least a year before seeing success This episode is for every brand looking to enter Benelux via bol. Note from the sponsor TikTok Shop: Thinking about joining TikTok Shop but not sure where to start? Unlike many traditional marketplaces, TikTok Shop's account management team is genuinely easy to reach directly – so don't hesitate to ask them questions. If you'd rather read up first, the free TikTok Shop Seller Academy covers exactly what sellers ask most: how to register, what your first 30 days should look like, what to sell, and how to run your first live session without panicking. It also includes a Growth Center with seller missions, guidance on affiliate marketing, and practical tips on avoiding stockouts once orders pick up. Get started with TikTok Shop here: TikTok Shop Academy and Contact to the Business Development.
Oct 1

Does EU Regulation Work Against Shein & Temu? We Agree to Disagree — Live from DMEXCO #LTM165

Does EU Regulation Work Against Shein & Temu? We Agree to Disagree — Live from DMEXCO #LTM165 A year ago, many retailers were calling on the state to rein in Temu and Shein. Valerie and Ingrid were sceptical at the time. Now the first EU rules are in force, and the question is back on the table: Is regulation actually working after all? In their first-ever live episode, recorded right in the middle of DMEXCO, the two assess the first signals – and reach different verdicts. What it's about: What changes with the flat customs duty of €3 per product category and the handling fee from November – and what the planned European Product Act could mean for marketplacesFirst effects: fewer parcels in Hungary and France, Shein's slowing growth and the expansion of its marketplace businessWhy small and mid-sized brands, of all players, could end up among the losers of regulationWhy TikTok Shop is being celebrated while calls for stricter rules on Temu and Shein are growing louder For everyone in the European marketplace business who needs to assess what the new EU rules mean in concrete terms for competition, margins and expansion.
Sep 17

12+ Brands, 20+ Marketplaces, 50% Revenue Share: Inside expondo's Balancing Act #LTM164

Twelve-plus in-house brands, more than 20 marketplaces, more than 20 countries – and right in the middle of it, a deliberate overhaul of the brand portfolio. Ingrid talks to Elena Cardellini of expondo about how a multi-brand business built up over years is adjusting to a new requirement: agentic commerce. It's changing how brand authority gets evaluated. How you actually steer a multi-brand business at this scale is where Jorrit Steinz comes in, CEO of ChannelEngine – the partner Expondo relies on to keep its feeds and pricing in sync. Together, they discuss why Expondo is consolidating its brands now, how consistent pricing prevents self-cannibalization, and what kind of logistics discipline heavy, bulky products demand. This episode shows the point at which grown structures turn into a systems question – and when gut feeling stops being enough. Note from the sponsor Spring GDS: Cross-border shipping is complex - and international returns are often even more so. Spring Global Delivery Solutions, part of the PostNL Group, has developed a solution specifically for this. As a specialized provider of cross-border shipping, Spring GDS delivers to 190 destinations worldwide - with 17 operational hubs across three continents. And here’s what makes it special: Returns with Spring GDS cost exactly the same as the initial shipment. No separate contract, no surprises. You can find more details in our blog post on marketplace-universe.com Note from the sponsor Kaufland Global Marketplace: Kaufland Global Marketplace is now also available in the Netherlands and Spain. And for sellers, this means: nine country marketplaces with just one registration. If you’d like to learn more about how international sales work on the Kaufland Global Marketplaces, be sure to join our next webinar on September 29. Together with Doreen Schumm from Kaufland Global Marketplace, we’ll explain how the all-in-one setup works and how the individual marketplace countries differ. In addition, Etienne Sahin from FTT Distribution will share his experience of entering these new markets from a seller’s perspective - the specific steps, the specific questions, and the specific timeline. Join us on September 29 from 11 a.m. to 12 p.m. CET - online, in English. Click here to register
Sep 10

Inside Too Good To Go: 4 Million Parcels, Zero Forecast – And Why It Works #LTM163

What happens when a marketplace can't forecast its own inventory? Too Good To Go's Parcels business sells surplus food that only exists once it's already there – unpredictable in volume, and racing against a best-before date. In this episode, Ingrid talks to Katharina Hauke, who leads Too Good To Go Germany, and Stefan Böhler, who runs Spring GDS Germany, the logistics partner making this possible. They dig into: Why Too Good To Go deliberately keeps its assortment small instead of expanding it – and how that decision makes the whole operation manageableHow real-time coordination between marketplace and warehouse replaces traditional forecasting, from goods-in to same-day saleWhy best-before dates shape everything from prioritization to picking – and how first-in-first-out logistics have to work under pressureWhat happens to the food that still doesn't sell in time, and why that part of the process matters as much as the sale itselfHow a purpose-driven business scaled to 2.5 million rescued parcels – and where the growth ceiling actually sits A strong listen for anyone who assumes scale always requires more complexity.
Sep 3

Anything, in 30 Minutes: Inside China's 30-Minute Retail Boom (China Commerce Update with Ed, Part 2) #LTM162

An iPhone, delivered in 15 minutes – not because it's urgently needed, but simply because people don't want to wait. This exact shift sits at the centre of part 2 of our China double episode: Ingrid goes deep into Instant Retail, China's answer to quick commerce, with China expert Ed Sander. The conversation covers: Why Instant Retail now accounts for 30% of Alibaba's total domestic commerce – and why that's no longer a niche phenomenonThe three competing models behind it: store-plus-warehouse (Hema), dark stores (Dingdong Maicai), and pure marketplace solutions with players like Decathlon or WalmartWhy the real driver isn't cheap labour but population density – and what that means for transferability to EuropeConcrete entry points for Europe: from a possible JD/Ceconomy deal to margin-rich categories like electronics launches and fashion drops This episode is worth it for anyone who wants to understand why delivery time is no longer just a logistics topic – it's increasingly shaping customer expectations and purchase decisions. Part 1 of the double episode on Temu's private label strategy: Spotify: https://open.spotify.com/episode/4lg6FROpluFX2lwyxPQZAt Apple Podcasts: https://podcasts.apple.com/de/podcast/temus-next-move-copying-amazons-most-controversial/id1637079843?i=1000786190031 YouTube: https://www.youtube.com/watch?v=ByvOepAGO14 Note from our sponsors: Marketplace Universe Webinars in Fall 2026 Four free webinars with our partners to sharpen your marketplace know-how this fall: September 17: Deep Dive TikTok Shop for Brands – with Max Burianek (Head of TikTok Shop Germany) and Florian Bein (Co-Founder, Bedrop). How to tap into a network reaching 200 million people across Europe every month, in time for peak season. → Register here: https://zoom.us/webinar/register/3017834950141/WN_dqKfxbW4RjCETT-iT9sHPASeptember 29: Kaufland Global Marketplace across Europe – with Doreen Schumm (Head of Marketplace Sales, Kaufland) and Etienne Sahin. The expansion across nine countries, from both a platform and a seller perspective. → Register here: https://zoom.us/webinar/register/8817834176445/WN_05pP6JTyRZe1HIQV6d9o2g#/registrationOctober 13: Marketplace Seller Trends with ChannelEngine – with Valerie Dichtl and Jorrit Steinz (CEO & Founder, ChannelEngine). The findings from the 2025 Marketplace Shopping Behavior Report. → Register here: https://www.channelengine.com/en/blog/marketplace-seller-insights-and-trends-webinar?utm_campaign=Marketplace-Seller-Report_Sep-Dec_2026&utm_source=Marketplace%20Universe%20SRL&utm_medium=referral_partner&utm_content=webinarOctober 27: CEE markets with BASE – the follow-up to last year's hugely successful session, this time going even deeper into how to successfully expand into this highly interesting but highly competitive market. → Register here: https://zoom.us/webinar/register/5317845621934/WN_Ie4XIW_xSu653-xOlmSRKA#/ All dates also at marketplace-universe.com/webinars
Aug 27

Temu's Next Move: Copying Amazon's Most Controversial Playbook? (China Commerce Update with Ed, Part 1) #LTM161

In Europe, Temu is synonymous with cheap goods – but that's exactly the image its parent company Pinduoduo now wants to shed. In this episode, Ingrid talks to China expert Ed Sander about Xinpinmu, a new private-label division with a planned investment of 100 billion yuan over three years. They discuss why Pinduoduo is hitting growth ceilings both internationally and in its home market in China, how the model differs from Amazon Basics, and why a room full of European tool manufacturers visibly flinched at Ed's warning about Temu's competition. This episode is part one of a two-parter – part two next week covers quick commerce in China. Essential listening for anyone tracking European supply chains and marketplace strategy. Note from our sponsors: Marketplace Universe Webinars in Fall 2026 Four free webinars with our partners to sharpen your marketplace know-how this fall: September 17: Deep Dive TikTok Shop for Brands – with Max Burianek (Head of TikTok Shop Germany) and Florian Bein (Co-Founder, Bedrop). How to tap into a network reaching 200 million people across Europe every month, in time for peak season. → Register here: https://zoom.us/webinar/register/3017834950141/WN_dqKfxbW4RjCETT-iT9sHPASeptember 29: Kaufland Global Marketplace across Europe – with Doreen Schumm (Head of Marketplace Sales, Kaufland) and Etienne Sahin. The expansion across nine countries, from both a platform and a seller perspective. → Register here: https://zoom.us/webinar/register/8817834176445/WN_05pP6JTyRZe1HIQV6d9o2g#/registrationOctober 13: Marketplace Seller Trends with ChannelEngine – with Valerie Dichtl and Jorrit Steinz (CEO & Founder, ChannelEngine). The findings from the 2025 Marketplace Shopping Behavior Report. → Register here: https://www.channelengine.com/en/blog/marketplace-seller-insights-and-trends-webinar?utm_campaign=Marketplace-Seller-Report_Sep-Dec_2026&utm_source=Marketplace%20Universe%20SRL&utm_medium=referral_partner&utm_content=webinarOctober 27: CEE markets with BASE – the follow-up to last year's hugely successful session, this time going even deeper into how to successfully expand into this highly interesting but highly competitive market. → Register here: https://zoom.us/webinar/register/5317845621934/WN_Ie4XIW_xSu653-xOlmSRKA#/ All dates also at marketplace-universe.com/webinars
Aug 6

Ten Years On: Why Brexit Hurt Everyone – Except British E-Commerce #LTM160

Ten years after the Brexit referendum: what did leaving the EU actually do to British e-commerce? The surprising answer from Chloë Thomas – someone who has worked in every conceivable corner of UK online retail for over 20 years, from the agency side to the client side – is that hardly anyone noticed. Cross-border trade has admittedly become noticeably more complex since Brexit – customs, VAT, new returns logistics. Yet the already extremely domestic-focused British market has barely changed: under 8% of GMV goes abroad, and Amazon still holds around 80% of marketplace sales. The real structural shift is happening elsewhere – established retailers like John Lewis, Next, B&Q, Argos and OnBuy are becoming marketplaces themselves to find additional growth at home. This episode is a must-listen for anyone weighing up whether the UK is still worth it – and if so, what actually matters when you get there.
Jul 23

Test It. Kill It. Repeat.: Daniel Müller's No-Sentiment Approach to Marketplace Scaling #LTM159

50+ marketplaces, one company, remarkably little chaos – that's the puzzle at the heart of this episode. Daniel Müller built his career in mechanical engineering, not fashion – and today runs Leogra Trading and Leogra Services, selling across more than 50 marketplaces with 30,000 to 40,000 SKUs. Over 35% of revenue comes from Germany, with strong positions in Switzerland and the EU, plus niche markets like Romania and Bulgaria via Fashion Days. Ingrid and Valerie dig into how Leogra makes multi-marketplace selling operational rather than overwhelming: a fixed six-month test phase for every new marketplace, automated pricing by SKU and country, and a data-first approach that treats every product as a number before it's a trend. They also get into what happens when a marketplace stops working – and why, for Daniel, exiting is just the next step in a process, not a crisis. If you're scaling – or thinking about scaling – beyond your first few marketplaces, this episode is your checklist. Note from the sponsor TikTok Shop: Thinking about joining TikTok Shop but not sure where to start? Unlike many traditional marketplaces, TikTok Shop's account management team is genuinely easy to reach directly – so don't hesitate to ask them questions. If you'd rather read up first, the free TikTok Shop Seller Academy covers exactly what sellers ask most: how to register, what your first 30 days should look like, what to sell, and how to run your first live session without panicking. It also includes a Growth Center with seller missions, guidance on affiliate marketing, and practical tips on avoiding stockouts once orders pick up. Get started with TikTok Shop here: TikTok Shop Academy and Contact to theBusiness Development

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Let's talk Marketplace (Trailer)

A brief summary of this episode

More than half of all e-commerce sales are generated on online marketplaces - if that's not reason enough for a regular talk show! Marketplace specialists Valerie Dichtl and Ingrid Lommer take up the challenge.

Creator

Marketplace Universe
Years Active

2022 - 2026
Episodes

169
Rating

Explicit
Copyright

© 418744
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Let's talk Marketplace

Marketing

Marketing

Updated Weekly