Fireside - A Sitecore Community Discussion

Joshua Hover

This podcast is for anyone interested in Sitecore. Not just for developers, we will discuss all topics including the latest and greatest.

  1. Mar 30

    Inside the Customer Experience: How Sitecore Powers Modern Digital Experiences

    In this episode of Fireside, Josh Hover explore's digital experience from the perspective of the teams responsible for delivering it every day. Heather Nicholls, Sr. Digital Product Manager at GCI Communications, shares how her organization has evolved its approach to content, data, and personalization over more than a decade working with Sitecore. They focus on how digital experience platforms move beyond technology decisions to become enablers of marketing agility, improved customer journeys, and more informed decision making. Heather provides insight into how her team has approached platform adoption, what has changed as expectations for digital experiences have increased, and where Sitecore has helped create meaningful improvements across both strategy and execution. They also discuss the role of the broader Sitecore ecosystem, including partners and community, and how organizations are beginning to evaluate emerging AI capabilities as part of their long-term digital roadmap. Rather than focusing only on features, this episode highlights the operational and strategic considerations that shape how organizations build and scale modern digital experiences. Highlights from the episode: How digital experience strategies evolve over time within enterprise organizationsWhere Sitecore has supported measurable improvements in content delivery and customer experienceThe role of data and insight in guiding marketing decisionsHow the Sitecore ecosystem supports ongoing innovation and maturityEarly perspectives on Sitecore AI and how teams are thinking about adoptionAdvice for organizations beginning or evolving their Sitecore journeyThis podcast provides a practical view into how organizations are applying digital experience platforms to create more adaptive, measurable, and scalable customer experiences. Support the show

    28 min

  2. Feb 12

    Inside Sitecore Marketing: Strategy, Community Energy & What’s Next

    In this episode, Josh Hover sits down with Sean Broderick, Senior Director of Customer and Community Marketing at Sitecore, to explore the renewed energy across the Sitecore ecosystem. Over the past year, the community has felt different. More engagement. More visibility. More meaningful conversations. Sean shares what is driving this shift and how Sitecore’s marketing strategy has evolved from traditional product promotion to a stronger focus on customer journeys, storytelling, and community-led momentum. The conversation dives into the strategic role of customer and community marketing, how insights from real customer usage are influencing broader marketing and product direction, and why community leaders, MVPs, and partners are more critical than ever. If you are part of the Sitecore ecosystem, or simply interested in how enterprise software brands build authentic engagement at scale, this episode offers an inside look at what is changing, what is working, and what is ahead. Support the show

    32 min

  3. 05/23/2025

    Charting the next Chapter: A Fireside discussion with Sitecore’s New CEO, Eric Stine.

    In this episode, host Joshua Hover sits down with Eric Stine, the newly appointed CEO of Sitecore, for a candid conversation about his vision for the company’s future. As Sitecore enters a new chapter, Eric shares how he plans to evolve the brand, engage its global community, and deliver greater value to customers and partners. Key Topics Covered: ✅ What the past year has revealed about Sitecore’s potential  ✅ Eric’s vision for Sitecore and how he plans to tell its story differently  ✅ The evolving role of partners and the community in Sitecore’s growth  ✅ How Sitecore aims to help customers simplify and unify their digital ecosystems  ✅ What sets Sitecore apart in the DXP market and where Eric sees opportunity This forward-looking discussion offers a transparent look at the direction Sitecore is heading—and what it means for the ecosystem surrounding it. Support the show

    25 min

  4. 03/07/2025

    Reshaping Sitecore’s Customer Experience

    In this episode, host Joshua Hover sits down with Oliver Moore, SVP of Unified Customer Support at Sitecore, to explore how Sitecore is transforming its customer experience. With a focus on innovation, Oliver shares how Sitecore is leveraging new tools, community engagement, and strategic initiatives to better serve customers and partners. Key Topics Covered: ✅ Oliver’s vision for elevating Sitecore’s customer support and managed services  ✅ The role of GenAI and community-driven solutions in improving customer experience  ✅ Relaunching NPS scores—why it matters and what to expect  ✅ How company culture directly impacts customer satisfaction This insightful discussion provides a behind-the-scenes look at how Sitecore is evolving to meet the needs of its users today—and in the future. Listen to the full episode now! Support the show

    28 min

  5. 12/04/2024

    Sitecore Stream – Revolutionizing Digital Marketing with AI

    In this episode, host Joshua Hover is joined by Eric Stine, Chief Operating Officer at Sitecore, to discuss Sitecore Stream, the newest AI-powered tool in the Sitecore product suite. Together, they explore how Stream is set to transform digital marketing by enhancing efficiency and simplifying complex tasks for both marketers and developers. The conversation kicks off with an introduction to Stream, shedding light on its integration across the Sitecore ecosystem and the wide array of features it offers. For marketers, Stream demystifies AI, enabling smoother workflows for content creation, website development, and A/B testing. It ensures brand consistency and accelerates time-to-market by providing personalized recommendations aligned with organizational values. For developers, Stream’s AI-driven capabilities simplify complex processes, allowing them to focus on strategic tasks. The discussion also delves into the broader context of AI’s rapid evolution, highlighting its transition from a buzzword to a critical enabler of business efficiencies. Real-world examples, such as Nestlé’s successful implementation of AI in content management, underscore its potential to revolutionize marketing strategies and improve performance. The episode concludes by emphasizing Stream’s pivotal role in digital marketing's future. With AI driving personalized, efficient, and impactful strategies, Stream is not just a tool but a game-changer. Stay tuned for more insights as the podcast continues to explore groundbreaking innovations in the digital marketing landscape. Support the show

    27 min

  6. 11/22/2024

    Sitecore Symposium & MVP Summit 2024 Recap

    Join host Joshua Hover as he dives into the energy and excitement of Sitecore Symposium 2024 in Nashville, TN, alongside guests Eric Sanner, Megan Jensen, and Mark Ursino. Together, they unpack key moments from the MVP Summit and Symposium, including groundbreaking updates like Sitecore's HIPAA compliance—a game changer for healthcare—and the debut of Sitecore Stream, an AI-driven platform enhancing capabilities across the Sitecore suite. This episode captures the buzz and innovation shaping Sitecore's future. Don’t miss it! Support the show

    38 min

  7. 08/17/2023

    An Introduction to Sitecore SUGNA

    Join #firesidesitecorediscussion host Joshua Hover as he meets with Martin Miles to discuss the upcoming SUGNA. A thrilling Sitecore community event that will be taking place in Oct featured at Minneapolis MN home to Sitecores Ordercloud. In this episode Martin and Josh take a deeper dive into an overview of what to expect from this years SUG event along with the planning that went on behind the scenes to bring this event to live. Martin along with a committee of organizers reviewed a multitude of submissions in an effort to make the best use of time for a 1 and a half day event. This is an episode, and an event you don't want to miss!   Support the show

    26 min

  8. 07/31/2023

    Deep Dive into Sitecore's CDP and Personalize

    Join #firesidesitecorediscussion host Joshua Hover as he meets with Rodrigo Peplau and Tiffany Laster and explore the fascinating world of Sitecore's Customer Data Platform (CDP) and Personalize. In this episode, we take a deep dive into the powerful capabilities of Sitecore's CDP and how it seamlessly integrates with XM Cloud. They also dive into the personalization strategies addressing the fundamental question of: "Where to begin?" Uncover expert insights on crafting personalized experiences that resonate with your audience and drive impactful results.  Whether you're a seasoned marketer or a tech enthusiast, this episode promises to provide valuable knowledge and inspiration to fuel your personalization journey.  Tune in now and join the conversation! Don't forget to like, share, and comment your thoughts, we'd love to hear from you! Support the show

    22 min
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Ratings & Reviews

5
out of 5
2 Ratings

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This podcast is for anyone interested in Sitecore. Not just for developers, we will discuss all topics including the latest and greatest.

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