Success Beyond The Brush

Consulting4Contractors

Host Scott Lollar is a 35-year veteran of the painting industry and founder of Consulting4Contractors. The 'Success Beyond The Brush' Podcast serves as a touchpoint to painting contractors who have hustled, sacrificed, and worked hard to get their business to where it is today. Now, you need the guidance, expertise, experience, and team to make it into the multi-million-dollar company of your dreams. You'll hear stories and interviews from "Brothers of the Brush" and "Sisters of the Sprayer" who have been where you are and are charting a new course for their company's success. Listen in and go beyond $1,000,000!

  1. Aug 4

    SBTB Ep. 27 | Contractor Time Management: Stop Solving Every Problem Yourself

    Download the C4C Job Profitability Spreadsheet Here Contractors frequently blame their time-management problems on being busy. In reality, many of those problems begin with unclear scopes, incomplete job preparation, poorly defined roles, and owners who remain involved in every decision. Rick Holtz joins the conversation to explain how H.J. Holtz & Son has built a team of approximately 65 people without requiring every customer issue, employee problem, or operational question to reach the owner. Scott and Rick discuss how contractors can reduce time leaks before a project begins, determine when additional operational support is needed, and stop taking problem-solving opportunities away from their employees. In This Episode Why starting projects before they are ready creates constant emergenciesHow material runs and unclear scopes quietly destroy profitabilityWhy four active projects may be the limit for an unsupported project managerHow an office-based operations assistant can support field project managersWhy pre-job scope reviews prevent costly misunderstandingsHow detailed notes and photographs improve the customer experienceThe “process and role” filter for deciding what deserves your attentionWhy owners should not automatically handle every customer complaintHow solving every problem can prevent employees from developingWhy important, non-urgent work must be protected on your calendarHow owners can support field employees without becoming involved in every jobWhy becoming a better leader begins with working on yourselfKey Takeaway Your company cannot become less dependent on you until you stop rewarding dependency. Create better systems, define who owns each responsibility, protect time for future-focused work, and coach your employees through problems instead of immediately solving those problems for them. Free Resource Download the C4C Job Profitability Workbook to calculate job costs and analyze profitability by: Service typeSalespersonProject managerCrew leaderSubcontractorLead sourceMonthly revenue goalDownload the workbook now Need Help Organizing Your Financial Data, Business Systems, or Solving A Business Problem That Is Beyond You? Consulting4Contractors helps contractors create accurate charts of accounts, receipt-management systems, timekeeping processes, payroll workflows, and QuickBooks reporting structures. Schedule a free strategy call with Scott Visit: consulting4contractors.com (00:00) - Coaches Don't Fix (02:05) - Welcome to SBTB Episode 27: Contractor Time Management (02:56) - Common Time Leaks (03:59) - Material Chaos (05:40) - When To Hire Help (09:20) - Scope Creep Calls (11:09) - Better Handoffs (15:50) - Document The Details (18:40) - Get Your Free Job Profitability Workbook Now! (19:33) - Protect Owner Time (21:46) - Roles And Processes (24:58) - Stay Out Of Fires (29:14) - Coaching Not Rescuing (33:26) - Block Your Calendar (36:29) - Lead Yourself First (38:42) - Thanks for Listening to Success Beyond The Brush!

    SBTB Ep. 27 | Contractor Time Management: Stop Solving Every Problem Yourself
  2. Jul 28

    SBTB Ep. 26 | Stop Guessing Your Profit: How to Job Cost Every Project Accurately

    Download the C4C Job Profitability Spreadsheet Here Most contractors know how much revenue a project generated. Far fewer can say exactly how many dollars—and what percentage—they actually made on that project. Without accurate job costing, business owners are forced to make decisions based on feelings, incomplete reports, or money in the bank. A company may look busy and profitable while missed labor, employee burden, equipment rentals, dumpsters, lodging, subcontractor changes, and other direct costs quietly eat away at its margins. In this episode of Success Beyond the Brush, Scott Lollar explains how to calculate a project’s true gross profit by subtracting its cost of goods sold from its revenue. He breaks down what should be included in job costs, how employee labor burden differs from subcontractor labor, and why seemingly small missing expenses can produce dangerously inaccurate results. Scott also discusses gross-profit benchmarks for residential repaint contractors, why commercial contractors operate under a different model, and how job-cost data can reveal more than whether an individual project won or lost money. When projects are categorized by service, salesperson, project manager, crew leader, subcontractor, and lead source, contractors can identify which parts of the business are actually producing profit—and which ones only feel successful. Key Topics Covered What job costing means and why it mattersComparing estimated costs with actual project resultsCalculating gross profit in dollars and percentagesWhat belongs in cost of goods soldW-2 wages, payroll taxes, workers’ compensation, PTO, benefits, and employee burdenTracking subcontractor labor accuratelyCapturing materials, dumpsters, lifts, travel, lodging, and other direct costsThe difference between direct costs and variable expensesResidential repaint gross-profit benchmarksWhy commercial gross-profit targets may be lowerMeasuring profitability by service typeComparing results by salesperson, crew leader, project manager, and subcontractorEvaluating the real return from marketing lead sourcesUsing data to diagnose production and personnel problemsOrganizing job-cost information inside QuickBooks OnlineUsing QuickBooks Projects, QuickBooks Time, and QuickBooks PayrollBuilding a reliable receipt-management and timekeeping processKey Takeaways Revenue does not tell you whether a job was profitable.A contractor must capture every direct project cost before calculating gross profit. Employee labor costs more than the employee’s hourly wage.Taxes, workers’ compensation, PTO, holidays, health benefits, retirement contributions, and other benefits must be included in the company’s labor burden. Missing small costs creates inaccurate large decisions.A lost lift receipt, unrecorded dumpster, incomplete timesheet, or subcontractor adjustment can materially change a project’s final margin. Scott’s target for residential repaint work is approximately 50% gross profit.A result above 45% may be acceptable, while repeatedly falling below 45% can make it difficult to cover overhead and produce a healthy net profit. Job costing is a diagnostic tool, not merely an accounting exercise.It can reveal estimating errors, production-rate issues, poor crew combinations, unprofitable services, and weak marketing sources. Data must replace emotion.A business owner should be able to prove profitability—not simply feel that the company is doing well. Free Resource Download the C4C Job Profitability Spreadsheet to calculate job costs and analyze profitability by: Service typeSalespersonProject managerCrew leaderSubcontractorLead sourceMonthly revenue goalDownload the spreadsheet  Need Help Organizing Your Financial Data? Consulting4Contractors helps contractors create accurate charts of accounts, receipt-management systems, timekeeping processes, payroll workflows, and QuickBooks reporting structures. Schedule a free strategy call with Scott Visit: consulting4contractors.com (00:00) - SBTB Ep. 26 | Stop Guessing Your Profit: How to Job Cost Every Project Accurately (00:05) - Welcome to Success Beyond The Brush (01:29) - Why Job Costing Matters (02:49) - What Counts as COGS (04:41) - Variable Costs Debate (05:21) - Gross Profit Targets (06:33) - Residential vs Commercial Margins (07:03) - Free Profitability Spreadsheet (08:18) - Marketing ROI by Lead Source (10:23) - Crew Performance Insights (11:54) - Systems to Capture Data (13:08) - Get Your Free Discovery Call With Scott Now (13:47) - Thanks For Listening To Success Beyond The Brush!

    SBTB Ep. 26 | Stop Guessing Your Profit: How to Job Cost Every Project Accurately
  3. Jul 21

    SBTB Ep. 25 | Can You Afford That Next Hire? How to Build a Contractor Budget That Protects Profit

    SCHEDULE YOUR FREE 30 MINUTE CALL WITH SCOTT HERE A contractor hires four new overhead employees and then asks a critical question: “Can I afford all these positions?” Without a real budget, the only honest answer may be, “I don’t know.” In this solo episode of Success Beyond the Brush, Scott Lollar explains how contractors can create an accurate financial roadmap based on their actual revenue, cost of goods sold, operating expenses, seasonality, and growth plans. Scott walks through his process for exporting financial history from QuickBooks, building the initial budget in a spreadsheet, projecting monthly revenue, and using percentages of revenue to model labor, materials, subcontractors, and other direct job costs. He also explains how to test future decisions before committing to them. Whether you’re considering a project manager, salesperson, administrator, new shop, or another major expense, your budget should show how that decision will affect the bottom line. The goal isn’t to create a document that gets filed away. The goal is to create a working financial roadmap that can be reviewed throughout the year, compared against actual performance, and adjusted before a small problem becomes a financial emergency. In This Episode, We Cover Why having money in the bank does not necessarily mean the company is performing wellThe difference between cost of goods sold and operating expensesLabor burden, including payroll taxes, insurance, workers’ compensation, benefits, PTO, and retirement contributionsHow to export monthly financial history from QuickBooks into ExcelWhy percentages of revenue are essential when planning labor and direct costsHow to create realistic monthly revenue goals around seasonal cyclesHow to model future hires before adding them to payrollHow to calculate the complete cost of adding a shop or facilityWhy a 1% net profit projection requires immediate changesThe difference between net profit and the owner’s total return on investmentHow to compare projected numbers with actual results throughout the yearWhy inaccurate QuickBooks data makes meaningful budgeting nearly impossibleKey Takeaways: Start With Reality A stretch goal can be useful, but it must still be connected to the company’s historical performance and production capacity. A business that has never produced $400,000 in a month needs a clear operational plan before placing that number in the budget. Account for Seasonality Revenue should not automatically be divided evenly across 12 months. Contractors need to consider weather, exterior-production cycles, holidays, residential buying behavior, and other recurring fluctuations. Separate Direct Costs From Overhead Cost of goods sold includes the costs required to produce a specific job. General company expenses that support the business throughout the year belong in the operating-expense section. Model Decisions Before Making Them A new project manager, salesperson, administrator, or facility affects more than one line item. Budgeting allows the owner to see the complete financial impact before making a commitment. Review the Budget Throughout the Year Your budget should be reviewed monthly—and sometimes biweekly—against actual results. This gives the company time to adjust revenue, spending, staffing, or expectations before the year is over. Final Takeaway A budget is not simply an accounting requirement. It is a decision-making tool. When your financial data is organized correctly, you can stop making major decisions based on instinct or the current bank balance. You can determine whether the company can afford its plans, identify problems early, and make deliberate adjustments that protect cash flow and profitability. Is your QuickBooks file accurate enough to guide important business decisions? Consulting4Contractors helps contractors organize their financial data, understand what the numbers are actually saying, and turn that information into a practical plan for building a successful and profitable company. Schedule a free strategy call with Scott to get started toward an accurate accounting system. 🔗 Links from This Episode ✨ Free Discovery Call with Scott Lollar 👉 https://consulting4contractors.com/free-strategy-call/ 🏗️ Consulting4Contractors Website 👉 https://consulting4contractors.com/ ⚙️ Operations Module Demo Video (YouTube) 👉 https://youtu.be/0IUmPWk4GRI ✌️ Operations Module 2.0 Update Video (YouTube) 👉 https://youtu.be/JTHtbLXyMBI 📲 C4C on Instagram 👉 https://www.instagram.com/consulting4contractors/ 👥 C4C Facebook Community 👉 https://www.facebook.com/consulting4contractors/ 💼 C4C on LinkedIn 👉 https://www.linkedin.com/company/70241567 📧 Want to Be a Guest? Send us an email → info@c4c.team 🎧 Credits 🎙️ Hosts:Scott Lollar — Founder, Consulting4Contractors 🎵 Production:Siren Masteringhttps://www.sirenmastering.com (00:00) - Welcome To Success Beyond The Brush (00:40) - Financial Pillar Focus (01:40) - COGS vs Expenses Basics (03:04) - Export Reports to Excel (04:06) - Realistic Revenue Forecast (05:52) - Model Cost of Goods Sold (07:09) - Build the Expense Plan (08:03) - Fix Profit and Add Overhead (11:12) - Upload Budget and Track (12:20) - Clean Books and Next Steps (13:22) - Thanks For Listening To Success Beyond The Brush!

    SBTB Ep. 25 | Can You Afford That Next Hire? How to Build a Contractor Budget That Protects Profit
  4. May 26

    SBTB Ep. 24 | The Profit Killers: Navigating Scope Creep and Change Orders

    SIGN UP FOR A TASTE OF COACHING HERE 👇👇👇 Get coaching with SCOTT LOLLAR here Get coaching with RICK HOLTZ here ****************************** In This Episode Mark and Scott discuss:  Why scope creep quietly destroys profit  How one unapproved jobsite decision can erase an entire job’s margin  Why crew leaders need to treat the work order as the source of truth  The difference between great customer service and giving work away  Why exclusions are just as important as inclusions  How to precondition customers for unknown conditions  Why contractors should document change orders before doing the work  How to train crews to talk about added work without sounding combative  Why time-and-material agreements can create customer frustration  How photos, notes, and detailed proposals protect the company  Why “clear is kind” applies to customers, employees, and profit margins Key Takeaways 1. Scope creep usually starts small One extra patch, one added coat, one unplanned repair, or one customer request may seem harmless. But when those little extras pile up, they can turn a profitable job into a losing job. 2. The work order needs to be clear enough for the crew to execute Scott explains that a properly written estimate should include enough scope detail, photos, notes, inclusions, and exclusions that a crew leader or project manager can understand the job without needing a second sales conversation. 3. Exclusions protect both the contractor and the customer A vague proposal like “paint living room” or “paint house” creates room for misunderstanding. Clear exclusions help the customer understand what is not included in the price. 4. Change orders do not have to feel confrontational Instead of saying, “That’s not in the contract,” crews can be trained to say something like, “We’d be glad to take care of that for you. Let me get you a price so you can decide how you’d like to move forward.” 5. T&M work still needs expectations Time-and-material work can be useful, but customers often misunderstand what they are approving. Giving a range of expected hours and material costs helps prevent surprise invoices and sour endings to otherwise successful projects. 6. Great customer service does not mean giving away profit Small value-adds can be part of a great customer experience, but contractors need to know the difference between going the extra mile and giving away hours, materials, repairs, or coats that were never included in the price. 🔗 Links from This Episode ✨ Free Discovery Call with Scott Lollar 👉 https://consulting4contractors.com/discovery-call/ 🏗️ Consulting4Contractors Website 👉 https://consulting4contractors.com/ ⚙️ Operations Module Demo Video (YouTube) 👉 https://youtu.be/0IUmPWk4GRI ✌️ Operations Module 2.0 Update Video (YouTube) 👉 https://youtu.be/JTHtbLXyMBI 📲 C4C on Instagram 👉 https://www.instagram.com/consulting4contractors/ 👥 C4C Facebook Community 👉 https://www.facebook.com/consulting4contractors/ 💼 C4C on LinkedIn 👉 https://www.linkedin.com/company/70241567 📧 Want to Be a Guest? Send us an email → info@c4c.team 🎧 Credits 🎙️ Hosts:Scott Lollar — Founder, Consulting4ContractorsMark Black — Owner, Men In White Painting, Mt. Vernon, IL 🎵 Production:Siren Mastering — Original music, artwork, transcripts, show notes & audio engineeringhttps://www.sirenmastering.com (00:00) - Nice Guy Profit Trap (00:37) - Welcome to Success Beyond The Brush (02:10) - Mold Surprise Story (05:11) - Unforeseen Clauses and Options (08:24) - Defining Scope Creep (09:55) - Crystal Clear Proposals (13:49) - Photos and Exclusions (15:24) - A Taste of Coaching Offer - Limited Time! (16:13) - Contractor Psychology (19:13) - Word Tracks for Upsells (21:05) - Quality Expectations and Check Ins (25:13) - Change Orders and T&M Risks (28:02) - Clear Is Kind Wrap Up (30:22) - Add Value Without Giving Away (31:53) - Thanks for listening to Success Beyond The Brush!

    SBTB Ep. 24 | The Profit Killers: Navigating Scope Creep and Change Orders
  5. May 20

    SBTB Ep. 23 | Can Painting Contractors Actually Make Money Working With General Contractors?

    SIGN UP FOR A TASTE OF COACHING HERE 👇👇👇 Get coaching with SCOTT LOLLAR here Get coaching with RICK HOLTZ here ******************************General contractors often get a bad reputation in the painting industry. Many painting contractors have dealt with slow payments, unrealistic schedules, disorganized jobsites, scope creep, and pressure to do extra work without approval. But does that mean GC work should be avoided altogether? In this episode of Success Beyond The Brush, Scott Lollar is joined by C4C coach and Holtz & Son owner Rick Holtz for a practical conversation about how painting contractors can build profitable relationships with general contractors. Rick shares how his company began working with remodelers and builders as part of a broader strategy to protect territory, create year-round work, and serve high-value neighborhoods more consistently. He also explains the hard lessons learned along the way, including a costly $11,000 mistake that reinforced the importance of reading plans carefully and clearly defining exclusions. Scott and Rick discuss what makes GC work different from residential repaint work, why communication and trust are essential, and how contractors can avoid getting trapped by unclear scope, rushed timelines, and delayed payments. In This Episode Scott and Rick discuss:  Why not all general contractors should be stereotyped as bad clients  How GC work can help painting companies smooth out seasonal peaks and valleys  Why trust is the most important part of the GC/subcontractor relationship  How to find and develop relationships with good builders and remodelers  How to vet a new general contractor before agreeing to bid  Why jobsite cleanliness and organization reveal a lot about a GC  The importance of clear inclusions, exclusions, and drawing dates  How scope creep happens when teams get caught up in jobsite momentum  Why touch-up work can become one of the biggest gray areas  How to train field teams to stop and request approval for extra work  Why GC projects require the right project manager and the right onsite lead  How to support younger crew leaders so they are not left on an island  How to break large projects into smaller, manageable sections  How to handle accelerated schedules and overtime requests  Why cash flow planning is critical when doing GC work  Why painting contractors should discuss payment terms before accepting the job Key Takeaway Working with general contractors can be profitable, but only if painting contractors approach it intentionally. The right GC relationships can create steady work, open doors in valuable markets, and support year-round employment. But contractors need strong estimating, clear scope language, trained field leaders, active project management, and disciplined cash flow practices to make it work. GC work is not something to jump into blindly. Start small, vet carefully, set expectations early, and protect your company before the first crew ever arrives on site. 🔗 Links from This Episode ✨ Free Discovery Call with Scott Lollar 👉 https://consulting4contractors.com/discovery-call/ ✨ Free Discovery Call with Rick Holtz 👉 https://calendly.com/rick-fjo/60min 🏗️ Consulting 4 Contractors Website 👉 https://consulting4contractors.com/ ⚙️ Operations Module Demo Video (YouTube) 👉 https://youtu.be/0IUmPWk4GRI ✌️ Operations Module 2.0 Update Video (YouTube) 👉 https://youtu.be/JTHtbLXyMBI 📲 C4C on Instagram 👉 https://www.instagram.com/consulting4contractors/ 👥 C4C Facebook Community 👉 https://www.facebook.com/consulting4contractors/ 💼 C4C on LinkedIn 👉 https://www.linkedin.com/company/70241567 📧 Want to Be a Guest? Send us an email → info@c4c.team 🎧 Credits 🎙️ Hosts:Scott Lollar — Founder, Consulting4ContractorsRick Holtz - President, H.J. Holtz & Sons, Inc., Richmond, VA 🎵 Production:Siren Mastering — Original music, artwork, transcripts, show notes & audio engineeringhttps://www.sirenmastering.com (00:00) - Taste of Coaching Offer (00:43) - Hard Lessons on Scope (01:23) - Welcome to Success Beyond The Brush (04:11) - Can GCs Be Profitable (05:46) - Finding the Right GCs (07:24) - Territory and Year Round Work (09:06) - Bumps Bruises and Red Flags (11:10) - Vetting New Contractors (12:52) - Jobsite Checks and Communication (16:16) - Touch Ups and Change Orders (17:05) - Training Crews for GC Work (19:27) - Check Out "A Taste Of Coaching" from C4C! (20:49) - Segue Into Bidding Contracts (21:04) - Exclusions Save You (22:28) - Avoid Vague Scope (23:38) - Track Drawing Revisions (25:07) - Scope Creep Reality (26:14) - Project Management Roles (28:04) - Soft Skills On Site (30:26) - Handling Schedule Crunch (31:34) - Standing Up To Bullies (33:12) - Support Young Leaders (34:56) - Break Big Jobs Down (36:32) - Cash Flow And Getting Paid (38:19) - Payment Terms And Cutoffs (41:21) - Start Small And Scale (41:57) - Final Takeaways (43:08) - Thanks For Listening To Success Beyond The Brush!

    SBTB Ep. 23 | Can Painting Contractors Actually Make Money Working With General Contractors?
  6. May 5

    SBTB Ep. 22 | Stop Managing on Feelings: How to Actually Measure Your Team

    SIGN UP FOR A TASTE OF COACHING HERE 👇👇👇 Get coaching with SCOTT LOLLAR here Get coaching with RICK HOLTZ here ******************************In this episode of Success Beyond The Brush, Scott Lollar sits down with Rick Holtz to break down what it really takes to manage your management team effectively. Most contractors rely on gut feelings when evaluating their team—but that’s where things start to break down. Scott and Rick unpack how to move from emotional leadership to measurable leadership by focusing on clear expectations, consistent follow-up, and honest communication. They also dive into the uncomfortable—but necessary—side of leadership: having hard conversations, addressing performance issues, and knowing when it’s time to move on from someone. If you’ve ever felt unsure about how your team is actually performing—or struggled to hold people accountable—this episode gives you a practical framework to lead with clarity and confidence. 🔑 Key Takeaways  Why managing based on “feelings” leads to poor leadership decisions  The importance of metrics + feedback from the field How to ask better questions to uncover real team performance  Why clear expectations without follow-up destroys culture How to structure difficult conversations without creating defensiveness  The role of emotional intelligence in leadership  Why most team issues are actually process problems, not people problems How to know when it’s time to let someone go  Creating a culture where feedback flows up, down, and across🔗 Links from This Episode ✨ Free Discovery Call with Scott Lollar 👉 https://consulting4contractors.com/discovery-call/ ✨ Free Discovery Call with Rick Holtz 👉 https://calendly.com/rick-fjo/60min 🏗️ Consulting 4 Contractors Website 👉 https://consulting4contractors.com/ ⚙️ Operations Module Demo Video (YouTube) 👉 https://youtu.be/0IUmPWk4GRI ✌️ Operations Module 2.0 Update Video (YouTube) 👉 https://youtu.be/JTHtbLXyMBI 📲 C4C on Instagram 👉 https://www.instagram.com/consulting4contractors/ 👥 C4C Facebook Community 👉 https://www.facebook.com/consulting4contractors/ 💼 C4C on LinkedIn 👉 https://www.linkedin.com/company/70241567 📧 Want to Be a Guest? Send us an email → info@c4c.team 🎧 Credits 🎙️ Hosts:Scott Lollar — Founder, Consulting4ContractorsRick Holtz - President, H.J. Holtz & Sons, Inc., Richmond, VA 🎵 Production:Siren Mastering — Original music, artwork, transcripts, show notes & audio engineeringhttps://www.sirenmastering.com (00:00) - C4C Special Offering (00:42) - Why Expectations Slip (01:30) - Welcome to Success Beyond The Brush (03:37) - Metrics And Field Feedback (06:26) - Investigate Before Judging (08:41) - Hard Conversations With Care (13:54) - Emotional Intelligence Under Stress (18:46) - Set Expectations Then Enforce (20:40) - C4C's "A Taste Of Coaching" (22:02) - Kill Gossip With Direct Talks (25:14) - Corrective Plans And Follow Up (27:21) - When To Let Someone Go (29:59) - Ask For Buy In And Root Causes (33:35) - Feedback You Need To Hear (36:40) - Thanks For Listening to Success Beyond The Brush!

    SBTB Ep. 22 | Stop Managing on Feelings: How to Actually Measure Your Team
  7. Apr 28

    SBTB Ep. 21 | Warranties, Callbacks & Profit Leaks (What Most Contractors Get Wrong)

    Springtime brings more than just busy schedules—it brings callbacks, warranty claims, and profit leaks. In this episode, Mark Black and Scott Lollar break down the real truth about warranties in the painting industry—what they should cover, what they shouldn’t, and how poor systems can quietly drain your bottom line. They discuss:  Why most warranty issues actually start in the sales process How vague contracts open the door to customer abuse  The dangers of “no questions asked” warranties  Why callbacks are profit killers, not just inconveniences The importance of final walkthroughs and “punch-as-you-go” systems How to properly set expectations for long-term results  Why goodwill matters—but boundaries matter more If you’ve ever felt frustrated by warranty calls or callbacks that shouldn’t exist, this episode gives you a practical framework to fix it—without hurting your customer experience. 🔗 Links from This Episode ✨ Free Discovery Call with Scott Lollar 👉 https://consulting4contractors.com/discovery-call/ 🏗️ Consulting4Contractors Website 👉 https://consulting4contractors.com/ ⚙️ Operations Module Demo Video (YouTube) 👉 https://youtu.be/0IUmPWk4GRI ✌️ Operations Module 2.0 Update Video (YouTube) 👉 https://youtu.be/JTHtbLXyMBI 📲 C4C on Instagram 👉 https://www.instagram.com/consulting4contractors/ 👥 C4C Facebook Community 👉 https://www.facebook.com/consulting4contractors/ 💼 C4C on LinkedIn 👉 https://www.linkedin.com/company/70241567 📧 Want to Be a Guest? Send us an email → info@c4c.team 🎧 Credits 🎙️ Hosts:Scott Lollar — Founder, Consulting4ContractorsMark Black — Owner, Men In White Painting, Mt. Vernon, IL 🎵 Production:Siren Mastering — Original music, artwork, transcripts, show notes & audio engineeringhttps://www.sirenmastering.com (00:00) - No Questions Asked Mistake (00:54) - Welcome to Success Beyond The Brush (02:39) - Spring Warranty Call Surge (03:57) - Why Callbacks Kill Profit (06:08) - Set Expectations In Sales (08:46) - Put Standards In Contract (09:45) - What Warranties Cover (12:42) - Midpoint Break - Connect With Scott Today! (13:35) - Schedule Warranty Work Fast (16:29) - Walkthroughs And Punch Lists (20:29) - Final Takeaways (22:59) - Wrap Up And Subscribe

    SBTB Ep. 21 | Warranties, Callbacks & Profit Leaks (What Most Contractors Get Wrong)
  8. Apr 21

    SBTB Ep. 20 | The Forgotten Phase of Customer Experience: Pre-Production Mistakes Contractors Make

    Many contractors excel at sales or production… but fail in the space in between. In this episode of Success Beyond The Brush, Mark Black and Scott Lollar discuss one of the most overlooked opportunities to create a premium customer experience: the pre-production phase. After the contract is signed but before the project begins, many companies unintentionally create frustration, uncertainty, and doubt due to lack of communication and unclear expectations. Mark and Scott break down how contractors can:  Maintain trust after the sale  Reduce customer anxiety during long scheduling timelines  Build systems that create a “white-glove” experience  Improve referrals and repeat business  Eliminate common pre-production breakdowns The reality is simple: customers don’t just evaluate your craftsmanship — they evaluate your communication. If your company wants to stand out as a premium service provider, your pre-production systems must be just as strong as your sales and production systems. Key Topics Covered  Why the period between sale and production is critical  The psychology of customer uncertainty  How silence damages trust  Building a structured pre-production workflow  Using CRM automations to improve communication  Setting expectations with timelines and touchpoints  Pre-production checklists for materials, colors, and logistics  Why premium pricing requires premium experience  How great communication increases repeat business and referrals 🔗 Links from This Episode ✨ Free Discovery Call with Scott Lollar 👉 https://consulting4contractors.com/discovery-call/ 🏗️ Consulting 4 Contractors Website 👉 https://consulting4contractors.com/ ⚙️ Operations Module Demo Video (YouTube) 👉 https://youtu.be/0IUmPWk4GRI ✌️ Operations Module 2.0 Update Video (YouTube) 👉 https://youtu.be/JTHtbLXyMBI 📲 C4C on Instagram 👉 https://www.instagram.com/consulting4contractors/ 👥 C4C Facebook Community 👉 https://www.facebook.com/consulting4contractors/ 💼 C4C on LinkedIn 👉 https://www.linkedin.com/company/70241567 📧 Want to Be a Guest? Send us an email → info@c4c.team 🎧 Credits 🎙️ Hosts:Scott Lollar — Founder, Consulting 4 ContractorsMark Black — Owner, Men In White Painting, Mt. Vernon, IL 🎵 Production:Siren Mastering — Original music, artwork, transcripts, show notes & audio engineeringhttps://www.sirenmastering.com (00:00) - Hunter Handoff and Brand Promise (01:01) - Welcome To Success Beyond The Brush (01:49) - Defining Pre Production Wasteland (03:02) - Wait Times and Lost Clients (05:55) - Psychology of Silence (08:27) - Communication and Time Respect (10:17) - Restaurant Waitlist Analogy (13:09) - Fear Reduction and Liaison Role (15:35) - Automation and Pre Production Systems (18:58) - Set Expectations Early (19:23) - Stay In Touch While Waiting (19:50) - Painter Story Communication Gap (20:45) - Midshow Break (22:16) - Pre Production Email Template (24:55) - Scope Colors Materials Prep (27:48) - Avoid Last Minute Scramble (29:44) - Day One Walkthrough Handoff (34:56) - White Glove Service Mindset (36:09) - Thanks For Listening to Success Beyond The Brush!

    SBTB Ep. 20 | The Forgotten Phase of Customer Experience: Pre-Production Mistakes Contractors Make

Ratings & Reviews

5
out of 5
5 Ratings

About

Host Scott Lollar is a 35-year veteran of the painting industry and founder of Consulting4Contractors. The 'Success Beyond The Brush' Podcast serves as a touchpoint to painting contractors who have hustled, sacrificed, and worked hard to get their business to where it is today. Now, you need the guidance, expertise, experience, and team to make it into the multi-million-dollar company of your dreams. You'll hear stories and interviews from "Brothers of the Brush" and "Sisters of the Sprayer" who have been where you are and are charting a new course for their company's success. Listen in and go beyond $1,000,000!

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