Embrace Meaningful Personalization to Maximize Growth: Conversations

Deloitte Digital
  • 5.0 (2)
  • Technology
  • Updated Biweekly

Deloitte Digital's Leala Shah Crawford explores important foundations of CX personalization with expert guests. Listen in on these engaging conversations and gain exclusive insights about what Deloitte Digital's recent personalization research reveals, what today's most effective leaders are doing to elevate the human experience with personalized journeys, and where brands looking to improve their CX personalization processes can start. Read more insights in Deloitte Digital's CX personalization research report at: www.deloittedigital.com/us/personalization.

Episodes

  1. 01/09/2023

    Personalization: The Future of the Human Experience w/ guest Kelly Leger

    Host Leala Shah Crawford (Managing Director & Data Science, Analytics, & Personalization Lead, Deloitte Digital) welcomes guest Kelly Leger (Managing Director & Ad Performance Lead, Deloitte Digital) to discuss why personalization is the future of the human experience—not merely one part of it. Read more insights in Deloitte Digital's CX personalization research report at: www.deloittedigital.com/us/personalization. Read more insights in Deloitte Digital's CX personalization research report at: www.deloittedigital.com/us/personalization. This podcast is produced by Deloitte. The views and opinions expressed by podcast speakers and guests are solely their own, and do not reflect the opinions of Deloitte. This podcast provides general information only and is not intended to constitute advice or services of any kind.    About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.   30 Rockefeller Plaza New York, NY 10112-0015 United States    Copyright © 2022 Deloitte. All rights reserved

  2. 12/12/2022

    Data: Personalization's Biggest Asset w/ guest David Chan

    Host Leala Shah Crawford (Managing Director & Data Science, Analytics, & Personalization Lead, Deloitte Digital) welcomes guest David Chan (Managing Director & Customer Data Management Lead, Deloitte Digital) to discuss why data is a brand's most important asset for achieving effective personalization. Read more insights in Deloitte Digital's CX personalization research report at: www.deloittedigital.com/us/personalization. This podcast is produced by Deloitte. The views and opinions expressed by podcast speakers and guests are solely their own, and do not reflect the opinions of Deloitte. This podcast provides general information only and is not intended to constitute advice or services of any kind.    About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.   30 Rockefeller Plaza New York, NY 10112-0015 United States    Copyright © 2022 Deloitte. All rights reserved

  3. 12/05/2022

    Enabling Your Organization For Personalization Success w/ guest Kate Erickson

    Host Leala Shah Crawford (Managing Director & Data Science, Analytics, & Personalization Lead, Deloitte Digital) welcomes guest Kate Erickson (Managing Director & Marketing Performance Lead, Deloitte Digital) to discuss how leaders can best enable their organization for personalization success, and the company culture required to deliver memorable personalized experiences to customers. Read more insights in Deloitte Digital's CX personalization research report at: www.deloittedigital.com/us/personalization. This podcast is produced by Deloitte. The views and opinions expressed by podcast speakers and guests are solely their own, and do not reflect the opinions of Deloitte. This podcast provides general information only and is not intended to constitute advice or services of any kind.    About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.   30 Rockefeller Plaza New York, NY 10112-0015 United States    Copyright © 2022 Deloitte. All rights reserved

  4. 11/14/2022

    Truly Understanding Your Customers Today w/ guest Wenny Katzenstein

    Host Leala Shah Crawford (Managing Director & Data Science, Analytics, & Personalization Lead, Deloitte Digital) welcomes guest Wenny Katzenstein (Managing Director, Deloitte Digital) to discuss how brands can build meaningful, authentic connections with today's customers and meet ever-evolving expectations with strong personalization strategies. Read more insights in Deloitte Digital's CX personalization research report at: www.deloittedigital.com/us/personalization. This podcast is produced by Deloitte. The views and opinions expressed by podcast speakers and guests are solely their own, and do not reflect the opinions of Deloitte. This podcast provides general information only and is not intended to constitute advice or services of any kind.    About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.   30 Rockefeller Plaza New York, NY 10112-0015 United States    Copyright © 2022 Deloitte. All rights reserved

  5. 11/07/2022

    Personalizing At Scale w/ guest David Geisinger

    Host Leala Shah Crawford (Managing Director & Data Science, Analytics, & Personalization Lead, Deloitte Digital) welcomes guest David Geisinger (Managing Director & Go-To-Market Lead for Experience Management, Deloitte Digital) to discuss how brands can scale their CX personalization programs with AI, ML, testing, and other techniques to effectively connect with today's consumers. Read more insights in Deloitte Digital's CX personalization research report at: www.deloittedigital.com/us/personalization. This podcast is produced by Deloitte. The views and opinions expressed by podcast speakers and guests are solely their own, and do not reflect the opinions of Deloitte. This podcast provides general information only and is not intended to constitute advice or services of any kind.    About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.   30 Rockefeller Plaza New York, NY 10112-0015 United States    Copyright © 2022 Deloitte. All rights reserved

  • 5 Episodes

Ratings & Reviews

5
out of 5
2 Ratings

About

Deloitte Digital's Leala Shah Crawford explores important foundations of CX personalization with expert guests. Listen in on these engaging conversations and gain exclusive insights about what Deloitte Digital's recent personalization research reveals, what today's most effective leaders are doing to elevate the human experience with personalized journeys, and where brands looking to improve their CX personalization processes can start. Read more insights in Deloitte Digital's CX personalization research report at: www.deloittedigital.com/us/personalization.

Information

  • Creator
    Deloitte Digital
  • Years Active
    2022 - 2023
  • Episodes
    5
  • Rating
    Clean
  • Copyright
    © 2022 Deloitte Digital