Creating the World's Best Client Experience

Alison Katschkowsky
  • 5.0 (4)
  • Entrepreneurship
  • Weekly

What really goes into a Client Experience? This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!

  1. 2d ago

    Shifting From Being An Operator To An Owner with Ral West

    Ral West describes her 45-year business career, beginning with a tourism marketing consultancy and later helping her husband run a scheduled charter airline between Alaska and Hawaii for 25 years. As the company grew, they carried most decisions themselves, worked long hours, and faced health and relationship strain, operational confusion, and customer complaints. Ral says that studying business systems and management approaches helped them restructure the airline, improving procedures and staff training, and focused on the customer experience. About five years later, they were able to step away from daily operations and act as owners. Ral’s coaching focuses on helping entrepreneurs move from doing every task to leading their businesses. She outlines six principles for running a business: systems, measuring and tracking performance, leverage through a team, intentional company culture, a capable team, and customer delight. West works primarily through individualized virtual coaching, sometimes including a six-month program and an on-site business assessment. She assesses how a business operates and whether the owner’s mindset or processes need to change, then tailors the work to the client’s needs. HIGHLIGHTS: 2:18 A Business Built on Hard Lessons 5:58 Why Owners Get Stuck Doing It All 8:26 Mindset, Trust, and Team Empowerment 10:42 Duplicate Yourself to Delegate 13:35 Six Principles for a Self-Running Business 15:39 Personalized Coaching for Business Owners 18:11 Making Self-Care Part of Success connect with Ral website: https://www.ralwest.com SPONSOR: Cellev8 Discount code: THEALISONK PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

    Shifting From Being An Operator To An Owner with Ral West

  2. Oct 22

    The Retreat Is Not The Business (part 2): Building the Ecosystem - Retreats That Fill Easier & Pay You Long After Everyone Goes Home

    Alison discusses how to build a business ecosystem that supports retreat bookings and revenue beyond the event, from free content and low-commitment experiences to retreats and follow-up offers. She covers inviting people who already know our work, positioning a retreat around the transformation it offers, and planning the next step before registration opens. She also shares how retreats can lead to testimonials, stories, content, and referrals, and suggests mapping the ecosystem, clarifying the retreat’s promise, and identifying potential invitees. HIGHLIGHTS: 1:16 Building a Retreat Business That Lasts 5:42 The Four Stages of Your Business Ecosystem 8:56 Why an Ecosystem Makes Retreats Easier to Fill 11:30 Turning Your Retreat Into a Business Growth Engine 13:11 Plan the Post-Retreat Next Step 15:00 Use Retreats for Content and Referrals 17:07 Action Steps to Strengthen Your Ecosystem 19:01 Personally Invite Warm Leads 20:15 Plan Your Retreat Business for Next Year SPONSOR: Cellev8 Discount code: THEALISONK PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

    The Retreat Is Not The Business (part 2): Building the Ecosystem - Retreats That Fill Easier & Pay You Long After Everyone Goes Home

  3. Oct 15

    Compliance vs Commitment with Todd Krause

    Alison welcomes business consultant, Todd Krause, about the role of human conversation in business, even as technology and AI expand what companies can do. Todd says customers still want human contact, especially when they need help, and that businesses should focus on solving operational problems while improving customer experience. They discuss how leadership affects turnover, complaints, and morale. Todd argues that moving employees from a compliance mindset to a commitment mindset, and changing negative management habits such as micromanaging or using critical language, can improve both employee behavior and customer outcomes. Todd also describes changes he made after buying a cleaning company with high turnover and frequent complaints. He says replacing criticism with clear instruction, recognition, and rewards helped reduce mistakes and complaints, while improving reviews, employee engagement, and overall results. HIGHLIGHTS: 2:13 Todd’s Business Background 4:14 Customers Want Real People 7:13 Rebuilding Workplace Culture 10:17 The Cleaning Company Turnaround 13:26 Rewards Over Reprimands 16:32 Practical Leadership Tips 18:34 Real Profit Gains 19:35 Why Relationships Matter connect with Todd website: https://silversunconsulting.com SPONSOR: Cellev8 Discount code: THEALISONK PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

    Compliance vs Commitment with Todd Krause

  4. Oct 8

    The Retreat Is Not The Business (part 1): Why Your Retreats Feel Hard to Fill

    Alison introduces the first part of a two-part mini series on how retreats fit into a business. She discusses why retreats are often hard to fill and explains that the issue is not always marketing, but whether the wider business ecosystem supports the retreat. She talks about common problems such as one-off retreats with no clear next step, offers focused on deliverables instead of outcomes, and businesses that rely on social media or a venue deposit before the strategy is in place. She also explains that a retreat should sit within a larger offer suite, with entry points before the retreat and a clear path afterward. Part 2 of this series drops October 22 so stay tuned! HIGHLIGHTS: 1:16 Retreats Are Not the Business 6:01 Why Retreats Feel Hard 9:31 Human Connection Sells 14:00 Sell the Transformation 16:02 Stop Relying on Social Media 21:15 Map Your Retreat Journey related episodes Stop Selling the Engine - The Problem (part 1): https://podcasts.apple.com/us/podcast/stop-selling-the-engine-part-1-the-problem-why/id1676688929?i=1000775118557 Stop Selling the Engine - The Application (part 2): https://podcasts.apple.com/us/podcast/stop-selling-the-engine-part2-the-application/id1676688929?i=1000777026347 Stop Selling the Engine - Retreats & What They Carry Home (part 3): https://podcasts.apple.com/us/podcast/stop-selling-the-engine-part-3-retreats-what-they-carry-home/id1676688929?i=1000779057508 SPONSOR: Cellev8 Discount code: THEALISONK PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

  5. Oct 1

    The Nutrition & Supplement Help Desk with Dr. Laura Roy

    Alison speaks with Dr. Laura Roy about the difficulty of sorting through the large amount of health and nutrition information available online. Laura discusses her background in biochemistry, teaching, functional medicine, and clinical nutrition, and says that this training has made her more critical of misinformation and oversimplified claims. They emphasize that nutrition and health are nuanced and that no single supplement, diet, or fitness approach works for everyone. Laura says the basics matter most, including protein, fiber, sleep, exercise, stress management, hydration, and a diverse diet, and that supplements should support, not replace, those habits. Laura also introduces her Nutrition and Supplement Help Desk, where people can bring nutrition, fitness, and supplement questions or claims for research and explanation in a forum format. She says it's intended as a lower-cost option for people who want help evaluating information before committing to one-on-one coaching. HIGHLIGHTS: 3:13 Drowning in Misinformation 5:24 Science Over Noise 7:55 Supplements Aren’t Magic 9:33 Foundations First Always 11:59 Building the Help Desk 15:10 Why Credibility Matters 17:53 Slack Access Explained 21:43 Coaching vs Help Desk 23:38 A Lower-Cost Entry Point connect with Dr. Roy website: https://foundationalmetabolism.com IG: https://www.instagram.com/drlauraroynutrition SPONSOR: Cellev8 Discount code: THEALISONK PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

    The Nutrition & Supplement Help Desk with Dr. Laura Roy

  6. Sep 24

    Thoughts From Sancerre

    Back from her Sancerre retreat, Alison shares behind the scenes of the retreat and how she and her team prepared, ran it, and what she learned from the experience. She talks about the setting, the schedule, the welcome activities, and the mix of downtime, local experiences, and closing exercises she built into the week. She also discusses the business workshops, focusing on how retreats can generate profit beyond ticket sales through pricing, expenses, upsells, and mini offers and reflects on the challenges of selling retreats, the need for clear messaging, and the value of addressing what keeps people stuck. Alison closes the episode with her main takeaways from the retreat, including the importance of unscripted conversations and in-person connection and more importantly, her vision for the future of Luxury in Business Retreats. HIGHLIGHTS: 2:39 Luxury in Business Retreat’s New Chapter 7:14 Arriving in Sancerre 10:53 Teaching Six-Figure Profit 15:25 Pricing and Mini Offers 17:36 Free Time Builds Bonds 20:07 Key Retreat Takeaways 24:00 LIBR’s Future Vision SPONSOR: Cellev8 Discount code: THEALISONK PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

  7. Sep 17

    A Closer Look at the Rooted Awakening Retreat in Morocco with Lesley Martin

    Alison speaks with Leslie Martin about her work as a holistic psychotherapist and coach, and how she uses retreats as a setting for healing, reflection, and recovery from difficult life experiences. They discuss how retreats differ from vacations, including the role of structure, safety, travel, and group connection. They also focus on Lesley's Morocco retreat, looking at last year’s program on burnout and how participant feedback shaped this year’s route and themes. This year’s retreat travels through Marrakech, mountain villages, the Dades Valley, Todra Gorge, and the Sahara, with emphasis on stillness, presence, simplicity, and relationships with self, others, and the land. The episode closes with practical advice for people who feel overwhelmed or stuck, including pausing, grounding, and asking what may be overcomplicated or what else could be true. HIGHLIGHTS: 1:15 Morocco Retreat Reimagined 4:12 Why Retreats Matter 7:08 Last Year’s Desert Journey 9:11 This Year’s Deeper Focus 17:57 November Retreat Details 23:29 Bringing the Lessons Home 25:38 Simple Questions, Big Shifts connect with Lesley website: https://lesleymartincoaching.com Facebook: https://www.facebook.com/lesley.p.martin.3 IG: https://www.instagram.com/LesleyMartinCoaching SPONSOR: Cellev8 Discount code: THEALISONK PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

    A Closer Look at the Rooted Awakening Retreat in Morocco with Lesley Martin

  8. Sep 10

    How I Prepare for a Retreat

    In this episode, Alison talks about how her and her team prepare for an upcoming retreat and why that process includes more than logistics. She covers the self-care she prioritizes, scheduling, and daily routines she uses in the weeks before the event so she can show up rested and focused. She also discusses the systems she uses to stay organized, including packing early, keeping running lists, batching work, and coordinating closely with her team. Finally, she closes by looking at attendee communication, vendor planning, and how advance preparation helps her and her team lead with more steadiness and presence. SPONSOR: Cellev8 Discount code: THEALISONK PODCAST WEBSITE & LINKS: Website | Facebook | Twitter | Instagram JOIN The 360 CLUB GET MY FREE 4 part Pop-up Podcast Series JOIN Borderless Hybrid Innovators FB Group INNOVATION AVENUE: Fitness and Self-Care Revolution

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5
out of 5
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About

What really goes into a Client Experience? This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!

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