HOW TO COMPLAIN AND WIN

We live at a time where the level of customer service we receive, especially from large companies, is appalling. To get to speak to a human being is almost impossible. In this podcast, I am interviewing informed individuals who have beaten the system and gained compensation, apologies, and bonuses from British Airways, EON, British Telecom, and many other large and small organizations. They are real-life case studies that follow THE GOLDEN RULES of complaining. These stories are often amusing, always enlightening, and certainly valuable thought-provoking concepts so that you can win. As a past guest presenter for QVC The Shopping Channel, I sold £millions of pounds of products for major brands. As their chief sales/presentation coach, I taught others to do the same. I know how to influence and persuade people to ‘buy’ what I’m selling. Let me teach you how to complain and get results. I look forward to sharing these tried and tested processes with you.