The Quality Hub

Core Business Solutions
  • 4.8 (6)
  • Management
  • Updated Weekly

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.

  1. 3h ago

    Episode 26 - S4 - ISO 27001 – How to Build a Security-First Culture Part 1

    In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis speaks with Tracey Bear, Manager of Audit Services at Core Business Solutions, about how organizations can build a true security-first culture under ISO 27001. Tracey explains why information security should not be treated as a one-time compliance project or something owned only by IT, but as a company-wide mindset led by top management and understood by every employee. The conversation explores how leadership can make security relatable, reduce blame culture, and help employees see their role in protecting data and much more. Tracey also discusses common cultural barriers, including the belief that security slows work down, the “not my job” mindset, and fear-based reporting, while offering practical insight into creating short, relevant, real-world security awareness training that supports stronger habits every day. Helpful Resources: ISO 27001:  https://www.thecoresolution.com/iso-27001 Who Needs ISO 27001?:  https://www.thecoresolution.com/who-needs-iso-27001-certification The Benefits of ISO 27001:  https://www.thecoresolution.com/the-benefits-of-implementing-iso-27001 For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

  2. Jul 29

    Episode 25 - S4 - What is Supplier Resilience and Quality – Lessons from Disruptions Part 2

    In part two of this Quality Hub: Chatting with ISO Experts conversation, host Xavier Francis continues the discussion on supplier resilience and quality with Jutta Bangs from the Tennessee APEX Accelerator. This episode focuses on what organizations should document in their quality management system when disruptions force them to use alternate suppliers, substitute materials, or expedite purchasing decisions. Edith explains why documentation is critical for auditors, customer expectations, government contracts, and continuous improvement, while also sharing practical ways businesses can strengthen supplier management without overcomplicating their QMS. From mapping critical suppliers and building qualified backup options to adding resilience into supplier scorecards and more, this episode highlights how organizations can be proactive, prepared, and better positioned when the next disruption occurs.   Helpful Resources: Jutta Bangs:  jutta.bangs@tennessee.edu National APEX Accelerator Alliance (NAPEX): www.napex.us How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

  3. Jul 22

    Episode 25 - S4 - What is Supplier Resilience and Quality – Lessons from Disruptions Part 1

    In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis sits down with Jutta Bangs from the Tennessee APEX Accelerator to discuss supplier resilience and quality in the face of modern disruptions. From COVID and tariffs to port delays, labor shortages, and material constraints, many organizations have learned just how fragile their supplier networks can be. Jutta explains why businesses need to move beyond once-a-year supplier evaluations and take a more dynamic, risk-based approach that considers financial stability, geographic exposure, and more. The conversation also explores how ISO 9001 supports stronger supplier management, why relying on a single source can create major vulnerabilities, and how small and mid-sized businesses may find new opportunities as government buyers place greater value on dependable, resilient suppliers.   Helpful Resources: Jutta Bangs:  jutta.bangs@tennessee.edu National APEX Accelerator Alliance (NAPEX): www.napex.us How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

  4. Jul 15

    Episode 24 - S4 - Interview with an AI - Celebrating World AI Day

    In this special World AI Day episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis tries something different by interviewing a live AI guest, “Chip Gatt,” as if it were an ISO consultant. The episode uses the interview format to explore what it feels like to engage with AI in a professional conversation, especially around complex topics like ISO standards, consulting, trust, and decision-making. Rather than presenting AI as a replacement for human expertise, the conversation invites listeners to think critically about how AI fits into the business world, where its limitations become clear, and why human judgment remains essential when applying standards in real organizations. Helpful Resources: More About ISO 42001: https://www.thecoresolution.com/iso-42001-certification Why ISO 42001 Certification Matters: https://www.thecoresolution.com/why-grammarlys-iso-42001-certification-matters How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

  5. Jul 8

    Episode 23 - S4 - How Long Does ISO 9001 Take

    In this episode of The Quality Hub, Chatting with ISO Experts,  host Xavier Francis talks with Renee Ferry, Customer Success Manager at Core Business Solutions, about how long ISO 9001 certification typically takes and what businesses can do to keep the process on track. Renee explains that while a standard ISO 9001 program often takes about six months, companies with the right time, resources, leadership support, and consistent communication can sometimes complete it in as little as four months. The conversation also covers common timeline mistakes, the importance of engaging a registrar early, keeping project teams focused, avoiding unnecessary complexity, and using ISO 9001 as more than a certificate on the wall, but as a practical foundation for continual improvement, efficiency, cost savings, and long-term business growth.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

  6. Jul 1

    Episode 22 - S4 - ISO Internal Audits - Not Blame Just Better Processes

    In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis explores how ISO internal audits can become one of the most valuable tools in a quality management system. Featuring insights from Norm Verbeck, Kate Behr, Bruce Newman, and Tracey Bear, the discussion covers how internal audits help organizations strengthen processes, identify opportunities for improvement, support integrated management systems, and prepare for external audits. Rather than focusing on blame or paperwork, this episode highlights how audits can become a strategic tool for continuous improvement, employee engagement, and long-term business success.

  7. Jun 24

    Episode 21 - S4 - Cybersecurity for Beginners-Where Small Businesses Should Start - Part 2

    In Part 2 of Cybersecurity for Beginners, The Quality Hub host Xavier Francis continues the conversation with Brian Reich, Director of Technology at Core Business Solutions, about practical cybersecurity steps small businesses can take to protect themselves from ransomware and other disruptive attacks. Brian explains why ransomware can be a serious threat for organizations of any size and emphasizes that survival often depends on preparation before an incident happens. The discussion covers the importance of tested off-site backups, and much more. This episode reinforces that small businesses do not need to be cybersecurity experts to reduce risk; they just need to consistently apply the basics, use tools they may already have and consider support from a trusted managed service provider when needed.   Helpful Resources: Cyber Attacks Explained: https://www.thecoresolution.com/cyber-attacks-explained Cybersecurity Checklist: https://www.thecoresolution.com/cybersecurity-checklist Cyber Hygiene: https://www.thecoresolution.com/cybersecurity-checklist Cybersecurity Explained: https://www.thecoresolution.com/cybersecurity-explained Contact us at 866.354.0300 or email us at info@thecoresolution.com Articles: https://www.thecoresolution.com/free-learning-resources

  8. Jun 17

    Episode 21 - S4 - Cybersecurity for Beginners - Where Small Businesses Should Start - Part 1

    In this episode of The Quality Hub, host Xavier Francis is joined by Brian Reich, Director of Technology at Core Business Solutions, for part one of a practical conversation on cybersecurity for small businesses. Brian breaks down where small businesses should start, focusing on the most common and realistic threats: phishing, business email compromise, and more. Rather than overwhelming listeners with complex tools or enterprise-level solutions, the discussion highlights simple, high-impact steps any small business can take, including verifying financial requests by phone, treating email like a financial instrument, and more. This beginner-friendly episode offers clear, practical guidance for business owners who want to protect their money, accounts, and operations without overcomplicating cybersecurity.   Helpful Resources: Cyber Attacks Explained: https://www.thecoresolution.com/cyber-attacks-explained Cybersecurity Checklist: https://www.thecoresolution.com/cybersecurity-checklist Cyber Hygiene: https://www.thecoresolution.com/cybersecurity-checklist Cybersecurity Explained: https://www.thecoresolution.com/cybersecurity-explained Contact us at 866.354.0300 or email us at info@thecoresolution.com Articles: https://www.thecoresolution.com/free-learning-resources

See All (100)

Ratings & Reviews

4.8
out of 5
6 Ratings

About

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.

Information

  • Creator
    Core Business Solutions
  • Years Active
    2023 - 2026
  • Episodes
    100
  • Rating
    Clean
  • Copyright
    © Copyright 2026 All rights reserved.
  • Show Website
    The Quality Hub

You Might Also Like