Sports Marketing Machine Podcast

Jeremy Neisser
  • 5.0 (11)
  • Marketing
  • Updated Weekly

If you're a sports executive or digital marketer working to fill seats, drive ticket sales, and grow your fan base, the Sports Marketing Machine Show is for you! Award-winning sports marketing veteran host, Jeremy Neisser brings with him over 21 years of experience in sports marketing and shares We'll cover all aspects of marketing including digital advertising, social media strategy, branding, customer relationship management, and how to best use analytics to measure success. With interviews from experts in digital marketing and sports industry veterans, you’ll be sure to find some helpful tips on how to engage more with your fans – all while having fun learning. Tune into Sports Marketing Machine for tips and advice on how to grow your fan base and sell more tickets. 

  1. Sep 12

    182 - How Should You Allocate Your Marketing Budget?

    Send us Fan Mail The last episode set the size of your marketing budget. This one decides where every dollar goes — because you can have exactly the right number and still spend it in all the wrong places. Jeremy breaks a sports marketing budget into three buckets (top, middle, and bottom of funnel), lays out a 45-30-25 starting allocation for a balanced live-event team, and shows why most teams are closer to 80-15-5.  If 80 cents of every dollar is chasing people who have never bought a ticket, the problem isn't the size of your budget. KEY TOPICS COVERED - Why setting your budget and allocating your budget are two completely different problems — and why solving the first one doesn't fix the second - The three jobs your marketing money has to do: get attention, convert interest, bring buyers back - Exactly which channels belong in top, middle and bottom of funnel, with real examples from billboards to automated journeys - The 45-30-25 starting framework for a balanced live-event marketing budget, and when your team should deliberately break it - What a $100,000 budget looks like split correctly against a $400,000 single-game revenue goal - How to spot the imbalance that actually matters — and why 80-15-5 is a finding, not a rounding error - Why "we email our past buyers all the time" isn't the same as investing in your database - What real database investment looks like: segmentation, automated journeys, tested offers, and retargeting buyer lists on paid social - Why the cheapest fan to acquire is the one you already acquired, and what that should do to your budget - How the same Meta budget can serve all three funnel stages depending entirely on who you target - Why not every dollar should be held to the same 4-to-1 return, and what to measure at each stage instead - Why first-party data is a structural advantage sports teams have over almost every small business — and how most teams waste it - The free Marketing Report Card that grades your current allocation and shows where you're over- or under-invested TIMESTAMPS [00:00] – The question a right-sized budget creates: now where does it go? [02:02] – Recapping the 4-to-1 return as a starting point for budget conversations [03:25] – The three different jobs your marketing dollars have to do [05:10] – Top, middle and bottom of funnel defined, with the channels that live in each [08:32] – The 45-30-25 starting framework — and why it's a starting point, not a rule [10:54] – Running the math: what $100,000 looks like allocated correctly [11:42] – Why "we email our buyers all the time" doesn't count as investment [13:23] – The cheapest fan to acquire is the one you already acquired [15:05] – Why you still have to keep filling the top of the funnel [16:33] – Channels don't automatically belong to one bucket — the Meta example [18:21] – Stop asking what channel. Start asking what job. [19:18] – Why not every dollar should be measured against the same return [21:14] – First-party data as a sports team's structural advantage [23:30] – Acquire, convert, return, grow — instead of acquire, acquire, acquire [24:24] – How to audit your own allocation this week in under an hour [25:46] – What the free Marketing Report Card does and how to read the grade [28:08] – Final takeaway: spend with a job in mind, not just a channel CALL TO ACTION Take every marketing dollar you spent last season — or plan to spend this one — and run it through the free Marketing Report Card at revelocitysports.com/report-card. Put in your channels and your spend, cash and trade, and it sorts everything across the funnel and grades your allocation. It takes a few minutes and it will tell you whether you need more money or a different plan for the money you already have. If you want to talk through what it shows you, the 30-minute conversation is free too. QUOTE PULLS "You can have the right amount of money and still have the wrong marketing plan." — Jeremy Neisser "The cheapest fan to acquire is the one you already acquired." — Jeremy Neisser "Don't ask what channel you're spending money on. Ask what job that channel is doing." — Jeremy Neisser "We're telling people we exist. We're not inviting them to the game." — Jeremy Neisser "The bottom of the funnel deserves real budget. Not leftovers." — Jeremy Neisser "Before I ask for another $50,000, I want to know whether we're getting everything we can out of the $100,000 we're already spending." — Jeremy Neisser Take the FREE Marketing Report Card  Episode 181 - How much should you spend on Marketing?  Revelocity Sports Sports Marketing Machine on LinkedIn Sports Marketing Machine on Instagram Book a call with Jeremy from Sports Marketing Machine

  2. Sep 4

    181 - How Much Should You Spend on Marketing?

    Send us Fan Mail Budget season starts the same way at most sports teams: pull last year's marketing number, add a few percent, move on.  In Episode 181, Jeremy Neisser makes the case for building the marketing budget from the revenue goal backward instead — take your single game ticket revenue target, divide it by four, and start the conversation there.  He breaks down why four to one is the right baseline (and what it's really paying for), cleans up the ROAS versus ROI confusion that costs teams real money, and argues that a budget that's performing should function as a floor rather than a ceiling. If you're being asked to grow ticket revenue 25% on a 5% budget increase, this is the episode to send to your GM. KEY TOPICS COVERED - A ten-second way to set your marketing budget: take your single game ticket revenue goal and divide it by four - Why four to one is the right planning baseline for direct marketing spend on single game tickets - Worked examples you can drop straight into a budget conversation: $200K goal starts at $50K, $400K at $100K, $1M at $250K - Why your advertising line is not your real marketing cost — salaries, CRM, email platform, creative tools and agency fees all sit behind that revenue - The difference between ROAS and ROI, and why using them interchangeably makes your marketing look better or worse than it is - How to spot the moment your revenue goal quietly turned into a 10-to-1 or 20-to-1 ask - Why rolling last year's budget forward with a small bump disconnects the number from the goal entirely - The difference between a maintenance goal and a growth goal, and why they require different budgets - What to do when marketing is outperforming midseason and asks for more money - Why a budget that's producing should be treated as a floor you can build on, not a ceiling you protect - The measurement and attribution work marketing has to do to earn the right to ask for more - Why the smaller budget is not automatically the better budget TIMESTAMPS [00:00] – The question every team asks when offseason budget planning starts [01:42] – Why "here's your number" never answers what marketing is being asked to produce [02:12] – The 4-to-1 rule: $1 in ad spend should target $4 in single game ticket revenue [03:05] – Running the math backward on $200K, $400K and $1M revenue goals [04:08] – Why four to one is a planning baseline, not a law of marketing [05:00] – Your marketing budget isn't the full cost of marketing [06:28] – Why two to one shouldn't excite anybody, and what four to one buys you [07:24] – ROAS versus ROI, and why marketers mix the two up constantly [08:50] – What the four-to-one baseline is actually covering behind the scenes [09:45] – Applying it to a real team: a $500,000 single game ticket goal [11:07] – When a team genuinely can hit 20 to 1, and why that's the exception [12:31] – The $40K-to-$45K trap: rolling last year's budget forward [13:27] – Revenue goal up 25%, marketing budget up 5% — the math nobody says out loud [14:30] – Why "do more with the same money" stopped working in a crowded attention economy [15:51] – Maintenance goals versus growth goals are two different assignments [16:17] – Midseason: marketing is running six to one and asks for another $20K [18:06] – The biggest idea in the episode — treat the budget as a floor, not a ceiling [19:20] – Where diminishing returns actually start, and how to spot them [20:29] – Earning the right to ask: what marketing owes leadership in return [21:40] – Attribution is messy, and why that's not a reason to stop measuring [22:18] – Starting the budget conversation from the revenue target, then adjusting [23:44] – Why the smaller budget isn't automatically the better budget [25:10] – Coming next week: how to actually allocate the budget across the funnel CALL TO ACTION If this episode helps you frame your next budget conversation, share it with someone in your office — a colleague, your GM, or whoever is holding the marketing number this year. Next week's episode picks up where this one ends: where that money should actually go, and a scorecard for how your allocation stacks up. QUOTE PULLS "Four to one isn't the ceiling. It's the hurdle." — Jeremy Neisser "Your marketing budget shouldn't be an expense you're trying to control. It should be an investment you're trying to maximize." — Jeremy Neisser "If I can put a dollar in and reasonably expect six back, why am I trying to stop myself?" — Jeremy Neisser "We start with last year's expenses instead of starting with this year's goals." — Jeremy Neisser "The smaller budget isn't automatically the better budget." — Jeremy Neisser Revelocity Sports Sports Marketing Machine on LinkedIn Sports Marketing Machine on Instagram Book a call with Jeremy from Sports Marketing Machine

  3. Aug 27

    180 - Can We Add Before We Subtract?

    Send us Fan Mail Sales are soft for Friday's game and someone says the word every ticket office reaches for: discount. Jeremy Neisser makes the case that a price cut and a value add are two completely different promotions — one lowers what fans expect to pay from here on out, the other raises what they believe they're getting. He walks through the research on reference pricing, a study of MLB bobblehead promotions from 2012 to 2023 that moved attendance without touching ticket price, and real packages from the Blue Jackets, Bulls, Dynamo, and Rocket City Trash Pandas. Then he gives you the five places to look for value before you ever subtract from the price. KEY TOPICS COVERED - Why running discounts often enough quietly retrains what your fans believe a ticket is worth - What a reference price is, and how a repeated $5 off resets the number in your fan's head - The difference between changing your price and changing your offer — and why only one of them costs you revenue - Research showing fans value promotions for being fun, different, and worth talking about, not just for the savings - Why "we got hats with our tickets" travels further than "I saved $4" - What an MLB bobblehead study from 2012 to 2023 found about gate giveaways versus special ticket packages — and what both had in common - Real value-add packages you can copy from the Columbus Blue Jackets, Chicago Bulls, Houston Dynamo, and Rocket City Trash Pandas - The five buckets every add-on comes from: food, merchandise, access, recognition, and experience - How to find high-perceived-value add-ons that cost your team close to nothing - Why the word "free" can make a fan value your giveaway less — and the one-line fix - How to build exclusivity and scarcity into a value add so it drives a specific game - The filter to bring into your next promo meeting before anyone reaches for a promo code TIMESTAMPS [00:00] – The Monday problem: soft sales, a Friday game, and the instinct to discount [01:39] – Why discounting feels obvious — we're all trained to hunt for deals [03:04] – The hidden cost of discounting too often [03:58] – What a $20 ticket sold for $15 actually communicates to a fan [04:54] – Reference price explained: the number every fan already carries [06:15] – The Michael's picture frame problem, and how price sensitivity compounds [07:10] – Value adds change the offer instead of the price [08:10] – Why fans value a promotion for more than the savings [08:39] – The Chandon, Wansink, and Laurent research on what people get out of a promotion [09:31] – The psychology of getting "a little something extra" [10:53] – The Savannah Bananas story: what surprise and delight actually looks like [11:23] – The MLB bobblehead study: giveaways moved attendance up to 13%, ticket packages about 8% [12:51] – Two approaches, two attendance increases, zero dollars off the ticket [13:19] – Blue Jackets family value pack, Bulls family packs, and the Houston Dynamo four pack [14:18] – The five buckets: food, merchandise, access, recognition, experience [15:46] – Concrete add-on ideas inside each of the five buckets [17:13] – Low actual cost, high perceived value — and why your building is already full of it [18:12] – What this means for a GM, external relations director, or ticket sales director [18:40] – Why "free" can backfire, and how to name the value instead [20:06] – The question to bring back to your team [20:35] – Running all five buckets in the meeting before you approve a discount [21:32] – Final takeaway: our job isn't cheaper tickets, it's a more valuable game CALL TO ACTION If this sparked an idea, share the episode with someone in your office — then leave a rating or review on Spotify or Apple. It puts the show in front of more people trying to do exactly what you're doing: grow a fan base and sell more tickets. QUOTE PULLS "Discount often enough and you start teaching your fans to wait for the cheaper ticket." — Jeremy Neisser "I didn't change the price. I changed what you get for it." — Jeremy Neisser "Two approaches, two real attendance increases, zero dollars off the ticket. They didn't make baseball cheaper — they made going to that baseball game more valuable." — Jeremy Neisser "Low actual cost, high perceived value. That's the whole game. And your building is full of this stuff — you're just not selling it." — Jeremy Neisser "Our job isn't to make tickets cheaper. Our job is to make going to the game feel more valuable." — Jeremy Neisser Links mentioned:  1. Non-monetary promotions provide benefits beyond saving money Pierre Chandon, Brian Wansink & Gilles Laurent, Journal of Marketing, “A Benefit Congruency Framework of Sales Promotion Effectiveness.” Read the Journal of Marketing study 2. Free-gift framing can create a “feeling lucky” effect Liu, Wei, Yang & Keh, International Journal of Research in Marketing, “Feeling Lucky: How Framing the Target Product as a Free Gift Enhances Purchase Intention.” This is particularly strong because the researchers ran four studies, including a field experiment involving actual purchases, and found that certain free-gift framing increased feelings of luck, which increased purchase intention.  Read the Feeling Lucky study 3. Calling something “free” can reduce its perceived value Priya Raghubir, Journal of Consumer Psychology, “Free Gift with Purchase: Promoting or Discounting the Brand?” The experiments found evidence that consumers can value a product less when it's offered as a free gift. Providing alternate price/value information helped inhibit that effect — which supports the idea of “Limited-edition hat — a $25 value” rather than simply “FREE HAT!”  Read Raghubir's free-gift research 4. Sports-specific evidence: special-ticket packages and giveaways increase attendance International Journal of Sports Marketing and Sponsorship, 2026, “Special ticket packages and stadium giveaway promotions and the effect on demand for live sporting events.” Researchers analyzed MLB bobblehead promotions from 2012–2023 and found special-ticket packages increased paid attendance by 8%, while traditional stadium giveaways increased it by as much as 13%.  Read the sports marketing study at Emerald Publishing Real-world sports examples mentioned Columbus Blue Jackets — Family Value Pack Starts at $35/person and includes a game ticket, value meal and OhioHealth Chiller skate pass. Blue Jackets Family Value Pack Chicago Bulls — Family Ticket Packs Includes a ticket, hot dog, chips and fountain drink. This is a great example because it's so simple: ticket + dinner. Chicago Bulls Family Ticket Packs Houston Dynamo FC — Family 4-Pack For 2026, the Dynamo announced a $99 package for Saturday matches that includes four tickets plus $40 in concession credit.  Houston Dynamo 2026 Family 4-Pack Rocket City Trash Pandas — 2026 promotional calendar Their official MiLB announcement details their premium giveaways and special-appearance strategy.  Rocket City Trash Pandas 2026 promotions Revelocity Sports Sports Marketing Machine on LinkedIn Sports Marketing Machine on Instagram Book a call with Jeremy from Sports Marketing Machine

  4. Aug 19

    179 - Four Rules for Sports Team Messaging That Actually Sell Tickets

    Send us Fan Mail Teams describe what they sell. Fans describe what they're doing. Nobody at home says "let's buy a five-game flex plan this summer" — they say "what are we doing Friday night?" In Episode 179, Jeremy Neisser breaks down four rules for closing that gap: write for the first timer, sell what your buyer was already trying to do, make your offer repeatable, and stop making your team the main character. It's a practical messaging reset for ticket pages, group sales pages, promotions, and every email you send this season — with a free worksheet you can drop straight into ChatGPT or Claude. KEY TOPICS COVERED - Why "flex plan," "membership," and "hospitality" quietly cost you sales even though they sound like plain English - How to measure clarity by the first timer instead of the season ticket holder who already knows everything - The exact rewrites that turn ticket-office language into fan language ("five-game flex plan" → "pick any five games") - Why "Thirsty Thursday" still needs the $2 drafts spelled out next to it - How to start your marketing with what the buyer was already trying to accomplish instead of your inventory - Why the same mom in your CRM is three separate sales across April, June, and August — and how to message each one - Where segmentation stops short: knowing who someone is doesn't tell you why they're buying today - The difference between friction ("can they buy it?") and repeatability ("can they sell it for you?") - The handoff test for group offers your HR director has to pitch to 40 coworkers - Why most of the people in your building on a Friday night didn't buy the roster - What to do with roster, affiliation, and prospect messaging instead of abandoning it - The four-question test to run one underperforming offer through this week TIMESTAMPS [00:00] – The pattern you can't unsee: teams describe what they sell, fans describe what they're doing [01:22] – What's coming: four rules for fixing the gap between team language and fan language [01:52] – Why clarity always wins, and why cute and clever doesn't sell tickets [04:13] – The free PDF worksheet — and how to load it into ChatGPT or Claude to write better copy [04:43] – Rule 1: Write for the first timer, because clarity is measured by the person who's never been [06:34] – Why "Thirsty Thursday" needs "$2 drafts all game long" attached to it [08:00] – Rule 2: Sell what they're already trying to do — nobody wakes up wanting a group outing [08:54] – Three live rewrites: company picnics, end-of-season youth nights, and premium hospitality [11:20] – One mom, three reasons, three sales: April, June, and August are different buyers [13:43] – Rule 3: Make it repeatable, because in sports your buyer has to recruit other buyers [16:08] – Friction vs. repeatability, and why a two-click checkout still isn't enough [17:52] – Rule 4: You're not what they came for — the hardest rule for teams to accept [18:22] – Who's actually in your building on a Friday night, seat by seat [20:44] – "How we view things drives how we do things" — the Chick-fil-A framing on creating value [23:06] – Side-by-side message comparisons: all-star shortstop vs. run the bases Friday night [24:59] – The four-question test to run before you send anything [25:28] – Ask one question of your last ten messages: who is the main character? [25:58] – Practical takeaway: pick one offer that isn't moving and rewrite it this week [27:25] – Why clearer messaging is how sports grows from here [27:55] – The people actually coming to your games, and why the fan is the main character CALL TO ACTION There's a free PDF worksheet for this episode in the show notes — download it, drop it into ChatGPT or Claude as part of your copywriting instructions, and use it on your next email or ticket page. Then pick one offer that isn't moving the way you hoped and run it through the four questions. Questions about your messaging? Email Jeremy at Sports Marketing Machine. QUOTE PULLS "Teams describe what they sell, but fans describe what they're doing." — Jeremy Neisser "Don't make people learn your language before they can buy from you." — Jeremy Neisser "Friction asks, can they buy it? Repeatability asks, can they sell it for you?" — Jeremy Neisser "The problem isn't that teams talk about themselves too much. It's that they advertise the one thing most of their fans don't buy." — Jeremy Neisser "Players leave. Rosters turn over. Seasons end. Memories don't." — Jeremy Neisser "Our job isn't to be the hero of the story. It's to set the stage for the story the fan gets to tell afterward." — Jeremy Neisser Links mentioned: David Salyer's Chick Fil A - video clip 154 – How to Make Your Group Sales Page Easier to Buy From FREE DOWNLOAD - LINK Take the download and use it inside ChatGPT or Claude for instructions to help you write better copy Revelocity Sports Sports Marketing Machine on LinkedIn Sports Marketing Machine on Instagram Book a call with Jeremy from Sports Marketing Machine

  5. Aug 12

    178 - Two Low-Cost Promotional Night Ideas That Already Have Demand

    Send us Fan Mail Some of the cheapest, easiest promotions to run are the ones fans are already doing on their own. In Episode 178, Jeremy Neisser breaks down two low-maintenance promotional nights built entirely on existing demand: hosting fantasy football drafts in your suites and running a fidget trading meetup for families. Both come with real pricing examples, a small tweak that turns a one-night rental into future attendance, and the marketing rule that decides whether they sell. If you've got a soft date and no budget to fix it, this is the episode to act on. KEY TOPICS COVERED - Why the cheapest promotions to run are ones fans already do without you — and how to spot them - How to package your suites or private spaces as fantasy football draft nights while draft season is still live - Real pricing benchmarks teams are using ($400 for 20 people per suite; $900 per suite with extras) - The one tweak stolen from Boise State — bundling a specific game ticket — that turns a room rental into a date on your calendar - What Boise State, the Baltimore Ravens, and a baseball team actually included in their draft packages - How to read Google Trends to catch a promotion while demand is climbing, using fidget trading as the example - Everything a fidget trading meetup requires on your end (spoiler: a board and a room) - How to build a branded trading board in Canva in about 20 minutes and print it locally for next to nothing - The single principle that makes both ideas cost almost nothing to run - How to write the offer in the buyer's words so it actually gets booked - Where to run these on a soft date — suites, pregame and postgame spaces, or any open area - How to keep the booking flow simple: visible price, clear inclusions, one button TIMESTAMPS [00:00] – Two easy promo ideas built to rescue a soft date on your schedule [00:43] – Why fantasy football draft season makes this an August-into-September play [01:12] – A suite rental example: $400 for 20 people and how the draft-night setup works [01:42] – What Boise State and the Baltimore Ravens added to make their packages sell out [02:40] – The bundling move that turns a one-night rental into future attendance [03:10] – Fidget trading explained, and why families already get it [03:39] – How stores and Chick-fil-A locations are already hosting trading meetups [04:07] – What a fidget trading event actually needs from your venue [04:35] – Build a branded trading board fast with Canva, ChatGPT, and a local printer [05:31] – The shared reason both promotions work: you're supplying space, not creating demand [06:29] – Sell it with the buyer's words — "host your fantasy draft here," not "suite rental package" [07:26] – The best way to use these ideas when the date is soft and the budget is zero [07:56] – Closing thoughts and an invitation to share how your event goes CALL TO ACTION If you've got a soft date coming up with no budget to fix it, pick one of these and run it — a fantasy draft in your suites or a fidget trading day at your ballpark or arena. Then head to Apple Podcasts or Spotify and leave a rating or review so the show reaches more sports marketers trying to sell more tickets and grow their fan base. Jeremy would also love to hear how your event turns out. Links Mentioned: SkyCarp Fantasy Football Packages Baltimore Ravens Fantasy Football Package Arizona Diamondbacks Fantasy Football Package Hartford YardGoats Fantasy Football Package Boise State Fantasy Football Package Toledo MudHens Fantasy Football Package Google Trends - Fidget Trading Instagram - Fidget Trading Fidget Trading Boards Revelocity Sports Sports Marketing Machine on LinkedIn Sports Marketing Machine on Instagram Book a call with Jeremy from Sports Marketing Machine

  6. Aug 6

    177- How to Plug the Leaks (Starting With the One That's Costing You the Most) (Part 3 of 3)

    Send us Fan Mail In the finale of the three-part Fan Journeys series, Jeremy Neisser shows sports teams how to stop losing fans by finding their single biggest leak and fixing it before touching anything else. He hands you a three-number diagnostic that pinpoints exactly where fans drop off, then walks through the specific email automations that close the capture gap, the relevance gap, and the re-engagement gap. If you've ever felt like everything in your marketing needs fixing at once, this episode gives you the order of operations to actually make progress. KEY TOPICS COVERED - The three-number test that shows you exactly where fans are leaking out of your journey — using data you already have - Why trying to fix every leak at once guarantees you fix none of them - How to calculate your capture gap, relevance gap, and re-engagement gap and rank them by impact - Building an automated three-email post-game sequence that turns first-time attendees into repeat buyers - Why first-time fans should never land in your general email blast list - Simple three-bucket segmentation by attendance frequency — no expensive CRM required - How to test different offers, subject lines, and tones by fan group and learn what actually converts - Building a win-back sequence that reactivates lapsed fans and identifies who still has real interest - When to let non-responders go and focus your energy on the fans who re-engage - Why clarity and discipline beat a bigger tech budget every time - The mindset shift from exporting-and-importing lists to running an intentional system - Why systems compound while campaigns end — and what that means for your attendance Episodes Mentioned: Episode 176 - Where Fans Are Leaking Out(And Why It Happens in the Same Places Every Time) (Part 2 of 3) Episode 175 - The Fan Journey: The 5-Stage Map That Turns Single-Game Buyers Into Season Ticket Holders (Part 1 of 3) TIMESTAMPS [00:00] – Kicking off Episode 177, the finale of the three-part Fan Journeys series [00:28] – Quick recap of the framework: capture, know, respond, return, grow [00:56] – The whiteboard test — can you actually draw your own fan marketing process? [01:41] – Why the "fix everything" instinct stalls teams for six months with nothing to show [02:09] – The move that works: find your biggest leak and plug it first [02:33] – The simple three-number framework for spotting where fans drop off [03:27] – How to calculate your capture gap (1,000 attendees to 100 repeat buyers) [03:57] – Reading the relevance gap and re-engagement gap in the numbers [04:25] – Why your widest gap is always your starting point [04:48] – Building a post-game email sequence for first-time attendees [05:18] – The second email: making a low-barrier, first-timer offer that's a no-brainer [05:46] – The third email and why a simple automated sequence outperforms a blast [06:14] – Don't dump first-timers into your 20,000-person list — build an intentional journey [06:40] – Plugging the relevance gap with segmentation that isn't complicated [07:08] – The three attendance buckets: one game, two-to-five, six-plus [07:34] – Testing different offers, tones, and subject lines by group [07:59] – Why you're learning valuable data even when most fans don't come back [08:24] – Same email to everyone means you're relevant to no one [08:51] – You don't need a $50K CRM — a spreadsheet and basic automations will do [09:20] – Building a win-back sequence for quiet and lapsed fans [09:50] – Triggering the sequence when a fan hits your inactivity threshold [10:17] – What a win-back offer should actually do (and better subject lines to use) [10:45] – Focus on the fans who re-engage — let the rest go [11:15] – The real issue isn't tools, it's clarity and discipline [11:44] – Why growth comes from building one system, then the next [12:14] – Get really good at one or two things before adding more [12:40] – Most teams already have the tools — what's missing is the connection [13:07] – An open invitation to schedule a call and walk through implementation [13:37] – How a mapped fan journey helps you sell more tickets [14:03] – The final takeaway: find your biggest leak and start there [14:32] – Systems compound, campaigns end [15:02] – Share the series with your GM, director, or ownership group [15:29] – Final thanks and sign-off CALL TO ACTION Want to walk through this for your own team? Jeremy is offering a 20–30 minute call to help you map your fan journey, find your biggest leak, and figure out how to build the fix inside the email software you already have. Grab a time at sportsmarketingmachine.com or use the link in the show notes. QUOTE PULLS "When you try to fix everything, you actually fix nothing." — Jeremy Neisser "The tools are secondary. The system is primary." — Jeremy Neisser "Systems compound. Campaigns end." — Jeremy Neisser "You don't need a $50,000 CRM. You need a spreadsheet and a willingness to write down three versions of an email." — Jeremy Neisser "Most sports teams already have everything they need to start. What's missing isn't technology — it's someone who sees how everything connects." — Jeremy Neisser Revelocity Sports Sports Marketing Machine on LinkedIn Sports Marketing Machine on Instagram Book a call with Jeremy from Sports Marketing Machine

  7. Jul 30

    176- Where Fans Are Leaking Out(And Why It Happens in the Same Places Every Time) (Part 2 of 3)

    Send us Fan Mail Every team loses fans in the same three places — and most have no idea it's happening. In Part 2 of the Fan Journey series, Jeremy Neisser pinpoints the capture gap, the relevance gap, and the re-engagement gap: exactly where fans exit before they should and why the pattern repeats regardless of league, sport, or market size. You'll learn how these leaks compound season after season, and get a simple exercise to find your biggest one and start there. If you're spending marketing dollars to replace fans you already had, this episode shows you where the money is draining out. ICYMI: Part 1 of Fan Journey Series KEY TOPICS COVERED - Why the same three fan leaks show up in every organization — from Triple-A to summer collegiate, in markets of 30,000 or 7 million - The 85% problem: how many single-game buyers never return, and why that's a systems issue, not a product issue - The capture gap — why the highest-value window with a new fan closes before most teams do anything with it - What actually happens to a fan after they buy: receipt, survey, then dumped onto the general promo list - The relevance gap — how generic email blasts quietly train fans to tune you out - Turning the data you already own (surveys, purchase history, attendee records) into communication that feels personal - The re-engagement gap — the most expensive and most common leak of the three - Why a "buy tickets, opening day is coming" blast is not a re-engagement strategy - The campaigns-vs-systems distinction: a campaign runs once, a system runs forever - How all three leaks compound and shrink every stage downstream - Why the teams that grow attendance have the fewest leaks, not the best product - A step-by-step exercise to diagnose your single biggest leak this week TIMESTAMPS [00:00] – Why understanding where fans leak out matters more than any single tactic [00:28] – The uncomfortable truth: fan drop-off patterns are identical across every sport and market size [00:55] – Fans leak out of the journey in the same three predictable places [01:37] – The fan journey is already happening — your job is to stop letting it happen by accident [02:01] – External excuses vs. the real system problem behind fan loss [02:30] – Why a significant share of drop-off comes down to irrelevant communication [02:54] – The stat that reframes everything: 85% of single-game buyers don't return next year [03:24] – Leak #1, the capture gap: failing to activate a fan right after they buy [03:53] – What most teams send after a first game — and why it falls flat [04:19] – Why the post-first-game window is the highest-value moment you'll ever have [04:47] – Leak #2, the relevance gap: how generic emails train fans to ignore you [05:07] – Using fan data you already have to make communication feel personal [05:36] – Leak #3, the re-engagement gap: why lapsed fans need an automatic system [06:05] – Building a system that reaches out to fans who've gone quiet [06:29] – What a real re-engagement message sounds like vs. a promo blast [07:16] – The cost of skipping re-engagement, and why systems beat campaigns [07:44] – How the three leaks compound on each other season after season [08:14] – The practical exercise: audit your database and post-first-game communication [08:41] – Diagnose your specific leak before you try to fix anything [09:11] – Moving from one-time campaigns to ongoing, repeatable processes [09:37] – Why growing your base of loyal fans beats chasing new ones [10:04] – How plugging your biggest leak moves attendance and revenue [10:34] – Start small: find your single largest leak and begin there [11:03] – Using data to see exactly what fans received after their first game [11:32] – How to check whether your communication is actually landing [11:57] – Systematizing re-engagement so fans keep returning [12:25] – Final encouragement and an invitation to get help diagnosing your leaks [12:53] – Wrap-up and a teaser for Part 3: how to actually plug the leaks CALL TO ACTION Diagnosing your biggest leak is this week's assignment. If you'd rather walk through it with someone, click the link in the show notes and schedule a call with Jeremy — he'll help you map your fan journey and find where you're losing the most buyers. QUOTE PULLS "85% of fans who bought a single game ticket last year don't come to next year. That's a systems problem, and systems problems have patterns." — Jeremy Neisser "Fans don't leave because they stopped caring. They leave because you stopped communicating in a way that felt relevant to them." — Jeremy Neisser "The window right after a fan's first game is the highest value window you'll ever have with that person — and most teams let it close without doing anything intentional." — Jeremy Neisser "The fix isn't sending more emails. The fix is sending more relevant emails. And relevance comes from actually using the data you have." — Jeremy Neisser "A campaign runs once. A system runs forever." — Jeremy Neisser "The teams that grow their attendance year over year aren't the ones with the best product. They're the ones with the fewest leaks." — Jeremy Neisser Revelocity Sports Sports Marketing Machine on LinkedIn Sports Marketing Machine on Instagram Book a call with Jeremy from Sports Marketing Machine

  8. Jul 23

    175 - The Fan Journey: The 5-Stage Map That Turns Single-Game Buyers Into Season Ticket Holders (Part 1 of 3)

    Send us Fan Mail Most marketing directors couldn't draw their own fan marketing process on a whiteboard — and that gap is quietly costing their team repeat buyers.  In Part 1 of this three-part series, Jeremy Neisser introduces the Fan Journey: a five-stage framework (Capture, Know, Respond, Return, Grow) that turns a scattered list of tactics into a system you can actually steer. You'll learn why your team is already running this journey whether you designed it or not, and how to use the framework as a diagnostic tool to find exactly where fans are leaking out. KEY TOPICS COVERED • Why most marketing directors can't map their own fan process — and what that blind spot costs in repeat revenue • The critical difference between doing marketing (one-off blasts) and running a marketing system that guides fans automatically • The big idea: your team is already running the fan journey, whether you designed it or not • Stage 1 — Capture: turning first-time awareness into a ticket sale and captured fan data • Stage 2 — Know: moving beyond a "filing cabinet" of names into real understanding of who your fans are • Stage 3 — Respond: sending communication so relevant it feels like it was written for that specific fan • Stage 4 — Return: win-back campaigns, lapsed fan reactivation, and second-game offers that create repeat buyers • Stage 5 — Grow: converting multi-game buyers into mini plan, flex plan, and season ticket holders • How to use the framework as a diagnostic tool to pinpoint exactly where fans leak out • Why fans not returning is usually a systems problem, not a product, weather, or competition problem • A step-by-step exercise to map your own team's fan journey this week • The right questions to pressure-test each stage — do you have systems, or just campaigns? TIMESTAMPS [00:00] – Opening: kicking off a new three-part series on the Fan Journey and the lens shift ahead [00:29] – The whiteboard test: could you draw your full fan marketing process, start to finish? [00:57] – Why most directors describe tactics instead of a connected strategy [01:47] – What 20+ years in sports reveals: teams list activities, but miss the system [02:38] – Doing marketing vs. running a marketing system — and why the difference matters [03:08] – The big idea: your team is already running the fan journey, designed or not [04:01] – Stage 1, Capture: how a fan first hears about you and buys that first ticket [04:50] – Stage 2, Know: using ticket data, email, phone, and surveys to understand the fan [05:19] – Stage 3, Respond: putting fan knowledge to work with communication built for them [06:19] – Stage 4, Return: win-back campaigns, reactivation, and second-game offers [06:48] – Stage 5, Grow: moving single-game buyers up to mini plans and season tickets [08:43] – Recap of the full map: Capture, Know, Respond, Return, Grow [09:11] – Why it matters: the framework as a diagnostic tool, not just a concept [10:02] – Finding the leaks: every team loses fans, usually in the same places [10:56] – The e-blast trap: downloading a list and blasting it isn't a system [11:15] – Systems problem, not product problem: why fans really don't come back [11:39] – Your assignment: map your own fan journey on paper or a whiteboard [12:31] – Pressure-testing each stage: do you have systems, or just campaigns? [12:58] – Converting repeat buyers into plan holders beyond "smiling and dialing" [13:26] – Closing thoughts and a tease for Episode 2: where the leaks show up QUOTE PULLS "Your team is already running the fan journey, whether you designed it or not. Your job is to stop letting it happen by accident." — Jeremy Neisser "There's a massive difference between doing marketing and running a marketing system." — Jeremy Neisser "This framework is actually a diagnostic tool. It shows you exactly where fans are leaking out of the journey." — Jeremy Neisser "A lot of the time the fan would have come back. They just never got the right message at the right time. That's a systems problem, not a product problem." — Jeremy Neisser "The fan journey isn't something you build. It's something that's already happening." — Jeremy Neisser Revelocity Sports Sports Marketing Machine on LinkedIn Sports Marketing Machine on Instagram Book a call with Jeremy from Sports Marketing Machine

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About

If you're a sports executive or digital marketer working to fill seats, drive ticket sales, and grow your fan base, the Sports Marketing Machine Show is for you! Award-winning sports marketing veteran host, Jeremy Neisser brings with him over 21 years of experience in sports marketing and shares We'll cover all aspects of marketing including digital advertising, social media strategy, branding, customer relationship management, and how to best use analytics to measure success. With interviews from experts in digital marketing and sports industry veterans, you’ll be sure to find some helpful tips on how to engage more with your fans – all while having fun learning. Tune into Sports Marketing Machine for tips and advice on how to grow your fan base and sell more tickets. 

Information

  • Creator
    Jeremy Neisser
  • Years Active
    2023 - 2026
  • Episodes
    182
  • Rating
    Clean
  • Copyright
    © 2026 Sports Marketing Machine Podcast
  • Show Website
    Sports Marketing Machine Podcast

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