Inside Chat with Valerie & Amy

The Delforge Group
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The go-to podcast for business owners in the spa, salon, hair and aesthetics industry, co-hosted by founder of The Delforge Group Valerie Delforge and ex-salon/clinic owner and business coach Amy Gordon. Join Valerie and Amy as they discuss the questions they get on a regular basis from members, in an honest, open and frank chat. 

  1. 07/21/2025

    Inside Chat Episode 90 | Your Team's Complaining About Being Busy? Let’s Talk About It

    In this episode, Amy & Valerie are tackling a common but frustrating issue in the salon, spa and aesthetics industry - your team is moaning about being busy. As a business owner, busy periods should be a sign of success, not a source of negativity. So why is your team resisting the growth you’ve worked hard to create? They break down what these complaints really mean, how to shift the mindset from overwhelm to opportunity and how to lead your team through high demand seasons with better communication, culture and expectations. If you’re tired of hearing groans instead of gratitude when the diary is full, this episode is for you. Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes. Head to our website www.thedelforgegroup.co.uk where you can; Book a free 30-minute consultation Access our brand NEW download 'How To Conduct Efficient Team & Individual Meetings' https://thedelforgegroup.podia.com/ho... Find out more about and join our Inside Chat Monthly Subscription  Follow us on Instagram and Facebook @thedelforgegroup At The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents. beauty business coach | beauty salon business coaching | spa business coach | business challenges | team challenges | unmotivated team Inside Chat is a weekly podcast hosted by The Delforge Group Expert Business Coaches for Spa & Salon Owners. Valerie Delforge and Amy Gordon uncover the issues and solutions for modern day business owners and leaders in the Spa, Hair & Beauty and Aesthetic industries.

  2. 07/07/2025

    Inside Chat Ep 89 | I’m Happy to Delegate but My Team Won’t Take It On?

    You’re finally ready to step back and delegate more within your salon, spa or aesthetics business but your team doesn’t want to take it on. Whether it’s resistance, lack of confidence or just plain avoidance, this episode with Valerie & Amy breaks down what to do when your team makes delegation difficult. They share how to shift mindset, build trust and create a culture of ownership and accountability. Learn how to navigate pushback and empower your staff to step up so you can focus on growing your business with freedom and confidence. Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes. Head to our website www.thedelforgegroup.co.uk where you can; Book a free 30-minute consultation Access our brand NEW download 'How To Conduct Efficient Team & Individual Meetings' https://thedelforgegroup.podia.com/ho... Find out more about and join our Inside Chat Monthly Subscription  Follow us on Instagram and Facebook @thedelforgegroup At The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents. beauty business coach | beauty salon business coaching | spa business coach | business challenges | delegation | delegation tips | team tasking  Inside Chat is a weekly podcast hosted by The Delforge Group Expert Business Coaches for Spa & Salon Owners. Valerie Delforge and Amy Gordon uncover the issues and solutions for modern day business owners and leaders in the Spa, Hair & Beauty and Aesthetic industries.

  3. 06/23/2025

    Inside Chat Ep 88 | When Procedures Aren’t Enough: Leading a Team That Still Doesn’t Get It

    You’ve created clear procedures and systems for your salon, spa or aesthetics business but some team members still aren’t following through. In this episode, Amy & Valerie dive into why having processes isn’t always enough and what to do when your staff just doesn’t seem to “get it.” Learn how to identify the root of the disconnect, improve team accountability and lead with clarity and confidence. Whether you’re dealing with resistance, lack of understanding or low engagement, this episode offers actionable coaching insights to help you strengthen your team and elevate your business culture. Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes. Head to our website www.thedelforgegroup.co.uk where you can; Book a free 30-minute consultation  Access our brand NEW download 'How To Conduct Efficient Team & Individual Meetings' https://thedelforgegroup.podia.com/ho... Find out more about and join our Inside Chat Monthly Subscription  Follow us on Instagram and Facebook @thedelforgegroup At The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents. beauty business coach | beauty salon business coaching | spa business coach | business challenges | team challenges | business procedures | team onboarding Inside Chat is a weekly podcast hosted by The Delforge Group Expert Business Coaches for Spa & Salon Owners. Valerie Delforge and Amy Gordon uncover the issues and solutions for modern day business owners and leaders in the Spa, Hair & Beauty and Aesthetic industries.

  4. 06/09/2025

    Inside Chat Ep 87 | Entitled or Evolving? Understanding the Next Gen's Work Mentality

    In this week’s episode, Valerie & Amy dive into the growing struggle between business owners and the younger generation entering the workplace. Are Gen Z employees entitled or are they simply setting boundaries we never felt we could? As business owners, we’re the ones left trying to bridge the gap navigating high expectations, lower tolerance for pressure and an environment that often views flexibility as a right, not a perk. Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes. Head to our website www.thedelforgegroup.co.uk where you can; Book a free 30-minute consultation  Access our brand NEW download 'How To Conduct Efficient Team & Individual Meetings' https://thedelforgegroup.podia.com/ho... Find out more about and join our Inside Chat Monthly Subscription  Follow us on Instagram and Facebook @thedelforgegroup At The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents. beauty business coach | beauty salon business coaching | spa business coach | business challenges | gen z | gen z work ethic | understanding gen z  Inside Chat is a weekly podcast hosted by The Delforge Group Expert Business Coaches for Spa & Salon Owners. Valerie Delforge and Amy Gordon uncover the issues and solutions for modern day business owners and leaders in the Spa, Hair & Beauty and Aesthetic industries.

  5. 05/26/2025

    Inside Chat Episode 86 | Are You Micromanaging Without Realising It?

    In this week's episode, Valerie & Amy explore the subtle signs that you're micromanaging, especially when it's simply become your default way of working. If you’re someone who thrives on control, tries to do it all and struggles to delegate, this conversation is for you.  Valerie's highly rated book, I'd Rather Do It Myself: From Micromanagement to Leadership, delves further into this topic. You can buy a copy of her book here: https://amzn.eu/d/6eaip4o Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes. Head to our website www.thedelforgegroup.co.uk where you can; Book a free 30-minute consultation  Access our brand NEW download 'How To Conduct Efficient Team & Individual Meetings' https://thedelforgegroup.podia.com/ho... Find out more about and join our Inside Chat Monthly Subscription  Follow us on Instagram and Facebook @thedelforgegroup At The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents. beauty business coach | beauty salon business coaching | spa business coach | business challenges | leadership tips | micromanagement | team management Inside Chat is a weekly podcast hosted by The Delforge Group Expert Business Coaches for Spa & Salon Owners. Valerie Delforge and Amy Gordon uncover the issues and solutions for modern day business owners and leaders in the Spa, Hair & Beauty and Aesthetic industries.

  6. 05/12/2025

    Inside Chat Episode 85 | Do Your Team See You as Approachable?

    In this episode, Valerie & Amy are discussing what it really means to be approachable as an owner, while still maintaining professionalism and boundaries with your team. It’s all about striking the right balance, creating a supportive environment without losing leadership presence. Access the Free Download mentioned in this weeks episode: https://thedelforgegroup.podia.com/refine-your-leadership-skills Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes. Head to our website www.thedelforgegroup.co.uk where you can; - Book a free 30-minute consultation  - Access our brand NEW download 'How To Conduct Efficient Team & Individual Meetings' https://thedelforgegroup.podia.com/ho... - Find out more about and join our Inside Chat Monthly Subscription  - Follow us on Instagram and Facebook @thedelforgegroup At The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents. beauty business coach | beauty salon business coaching | spa business coach | business challenges | staff challenges | leadership tips | business leadership Inside Chat is a weekly podcast hosted by The Delforge Group Expert Business Coaches for Spa & Salon Owners. Valerie Delforge and Amy Gordon uncover the issues and solutions for modern day business owners and leaders in the Spa, Hair & Beauty and Aesthetic industries.

  7. 04/28/2025

    Inside Chat Episode 84 | What To Do When an Ex Employee is Stealing Your Clients

    In today’s episode, Valerie & Amy dive into a tricky and uncomfortable topic: ex-staff members stealing clients after they’ve left your business. You’ve put in the time, the effort and the trust to grow relationships with your clients, so it’s disheartening when former employees try to take them with them when they leave. This episode gives tips what you can do to protect yourself from losing what you’ve worked so hard to build. Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes. Head to our website www.thedelforgegroup.co.uk where you can; - Book a free 30-minute consultation  - Access our brand NEW download 'How To Conduct Efficient Team & Individual Meetings' https://thedelforgegroup.podia.com/ho... - Find out more about and join our Inside Chat Monthly Subscription  - Follow us on Instagram and Facebook @thedelforgegroup At The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents. beauty business coach | beauty salon business coaching | spa business coach | business challenges | staff challenges | business advice Inside Chat is a weekly podcast hosted by The Delforge Group Expert Business Coaches for Spa & Salon Owners. Valerie Delforge and Amy Gordon uncover the issues and solutions for modern day business owners and leaders in the Spa, Hair & Beauty and Aesthetic industries.

  8. 04/14/2025

    Inside Chat Episode 83 | Handling The Pressure of Decision Making

    In this week's episode, Valerie & Amy are diving into the reality of decision making as an owner: the pressure, the responsibility and the mindset it takes to move forward even when there’s no 'perfect' choice. Whether you're new to leadership or deep in the journey, this is a discussion exploring the human side of running a business and a reminder to ourselves that uncertainty is part of growth. Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes. Head to our website www.thedelforgegroup.co.uk where you can; - Book a free 30-minute consultation  - Access our brand NEW download 'How To Conduct Efficient Team & Individual Meetings' https://thedelforgegroup.podia.com/how-to-conduct-efficient-team-individual-meetings - Find out more about and join our Inside Chat Monthly Subscription  - Follow us on Instagram and Facebook @thedelforgegroup At The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents. beauty business coach | beauty salon business coaching | spa business coach | business decisions | business responsibility | business mindset Inside Chat is a weekly podcast hosted by The Delforge Group Expert Business Coaches for Spa & Salon Owners. Valerie Delforge and Amy Gordon uncover the issues and solutions for modern day business owners and leaders in the Spa, Hair & Beauty and Aesthetic industries.

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About

The go-to podcast for business owners in the spa, salon, hair and aesthetics industry, co-hosted by founder of The Delforge Group Valerie Delforge and ex-salon/clinic owner and business coach Amy Gordon. Join Valerie and Amy as they discuss the questions they get on a regular basis from members, in an honest, open and frank chat. 

Information

  • Creator
    The Delforge Group
  • Years Active
    2023 - 2025
  • Episodes
    90
  • Rating
    Clean
  • Copyright
    © 2026 Inside Chat with Valerie & Amy
  • Show Website
    Inside Chat with Valerie & Amy