The Think Factory Podcast

The Think Factory

The Think Factory Podcast is focused on putting the spotlight on executives and their companies. Learn from peers across various industries and learn new ways to grow your business, expand your career, and become better business leaders. The podcast has multiple hosts and each episode will be focused on different topics and companies. We want to know one thing. What keeps you up at night? Want to spotlight your company on The Think Factory Podcast? Click here!

  1. 2d ago

    Robin Senss, Chief Operating Officer, Friends Association For Care and Protection of Children

    In this episode of the Think Factory Podcast, Robin Senss, Chief Operating Officer of Friends Association For Care and Protection of Children, discusses the realities of family homelessness and the community-based solutions needed to help families achieve lasting stability. Robin shares Friends Association’s long history and its work providing emergency family shelter, eviction prevention, legal support, and ongoing case management for families facing housing instability in Chester County, Pennsylvania. Drawing from her own childhood experiences with housing instability, Robin explains why homelessness can happen to families for many different reasons and why understanding the circumstances behind a housing crisis is essential to providing meaningful support. She also discusses Friends Association’s expansion from six shelter units to 16 private family apartments, which has helped eliminate the organization’s family shelter wait list, while emphasizing that safe housing must be paired with services that address employment, finances, disabilities, legal challenges, and other underlying issues. Robin explores eviction prevention, including free legal representation and assistance before, during, and after court proceedings, as well as the importance of advocacy, volunteers, community support, and flexible funding. She also shares her perspective on the Housing First model and why housing and case management need to work together to address the deeper challenges families face. Looking ahead, Robin emphasizes the power of empathy, community involvement, and treating housing as a basic need while remaining flexible enough to respond to changing needs and create opportunities for families to rebuild stability, dignity, and hope.

    Robin Senss, Chief Operating Officer, Friends Association For Care and Protection of Children
  2. Sep 29

    Amy Francis, Global HR Business Partner, GSK

    In this episode of the Think Factory Podcast, Amy Francis, Global HR Business Partner at GSK, discusses her 25-year career within the organization and how working across HR operations, systems, global process ownership, and strategic business partnering shaped her approach to leadership. Amy shares how her experience leading global Workday processes across more than 100 countries taught her the importance of curiosity, understanding local practices, and listening before trying to change or standardize a process. She also explores the HR business partner’s role as a translator between business goals, employees, and leaders, emphasizing that trust and strong relationships are essential to influencing decisions and navigating change. Amy discusses the value of being a “jack of all trades,” explaining how broad experience builds judgment, helps leaders recognize what they do and do not know, and allows them to connect with the right experts. She also shares lessons from large-scale technology transformations and how organizations can approach AI by first mapping and understanding their processes, identifying where human judgment and empathy are needed, and then determining what can be automated. Looking ahead, Amy encourages professionals to step outside their comfort zones, raise their hands for opportunities, and recognize that even seemingly small assignments can build credibility, demonstrate potential, and open doors to future growth.

    Amy Francis, Global HR Business Partner, GSK

Ratings & Reviews

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5 Ratings

About

The Think Factory Podcast is focused on putting the spotlight on executives and their companies. Learn from peers across various industries and learn new ways to grow your business, expand your career, and become better business leaders. The podcast has multiple hosts and each episode will be focused on different topics and companies. We want to know one thing. What keeps you up at night? Want to spotlight your company on The Think Factory Podcast? Click here!

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