Love my Museum

Amy Kehs
  • 4.8 (13)
  • Society & Culture
  • Updated Biweekly

How do you get visitors through your museum doors? How do you keep them coming back and better yet, bringing a friend? Your host, Amy Kehs, a brand strategist and communications expert for museums, talks about how you can make your workplace a lovely place to be, while also making your museum a place your community loves. Over the last 30 years, Amy has worked for some of the most renowned museums on the planet, helping ensure that they thrive into the next century.

  1. Episode 62: You’re Not Imagining It-The State of Museums in 2026

    3d ago

    Episode 62: You’re Not Imagining It-The State of Museums in 2026

    In this episode, Amy shares what she is seeing in museums and why this summer feels different. Drawing on data from the American Alliance of Museums' 2025 National Snapshot Report, she makes the case for why museum professionals need to give themselves permission to rest and announces the fifth annual Love my Museum summer series. Links from the Episode:Sign up for the Love my Museum email communityAAM National Snapshot of United States Museums 2025 More Free Resources for Museums:Getting Visitors Through Your Museum’s Doors: Building Connection in a Noisy World ebookMuseum Planning CalendarMuseum Metrics Template About the host:Amy Kehs is a brand strategist and communications expert for museums. She has owned Kehs Communications since 2000 and has worked for the most renowned and well-loved museums in Washington, D.C. Her goal is to ensure that museums thrive into the next century and she hopes people will come to love museums as much as she does. Her proven process sets up proactive communication habits for museums, cultivating relationships with visitors who will want to return and bring a friend. Want to talk more? Click this link to book a call.

    8 min
  2. Episode 61: Why They Aren’t Coming Back

    May 26

    Episode 61: Why They Aren’t Coming Back

    In this episode, Amy is joined by fellow communications strategist John Gibbons to talk about the hidden friction points that quietly shape the visitor experience and often determine whether someone becomes a repeat visitor or a one-time guest. They dig into what museums can learn from the business world about retention, why small details matter more than you think, and how to create an experience that keeps people coming back (and bringing a friend). Links from the Episode:Find John on LinkedIn and follow Good Morning Cape Cod on Instagram.The Metropolitan Museum of ArtLouisa May Alcott’s Orchard HouseTenement Museum More Free Resources for Museums:Getting Visitors Through Your Museum’s Doors: Building Connection in a Noisy World ebookMuseum Planning CalendarMuseum Metrics Template About the host:Amy Kehs is a brand strategist and communications expert for museums. She has owned Kehs Communications since 2000 and has worked for the most renowned and well-loved museums in Washington, D.C. Her goal is to ensure that museums thrive into the next century and she hopes people will come to love museums as much as she does. Her proven process sets up proactive communication habits for museums, cultivating relationships with visitors who will want to return and bring a friend. Want to talk more? Click this link to book a call.

    40 min
  3. Episode 60: Let’s Get Ready for an Exhibit Opening

    May 12

    Episode 60: Let’s Get Ready for an Exhibit Opening

    In this episode, Amy takes listeners "into the trenches" to share her step-by-step process for managing successful exhibit openings during busy seasons. She discusses the logistical "mayhem" of back-to-back launches and provides a practical checklist to ensure that museum exhibits receive the public and media attention they deserve. More Free Resources for Museums:Getting Visitors Through Your Museum’s Doors: Building Connection in a Noisy World ebookMuseum Planning CalendarMuseum Metrics Template About the host:Amy Kehs is a brand strategist and communications expert for museums. She has owned Kehs Communications since 2000 and has worked for the most renowned and well-loved museums in Washington, D.C. Her goal is to ensure that museums thrive into the next century and she hopes people will come to love museums as much as she does. Her proven process sets up proactive communication habits for museums, cultivating relationships with visitors who will want to return and bring a friend. Want to talk more? Click this link to book a call.

    12 min
  4. Episode 59: Using Disney’s 5 Keys to Transform Your Visitor Experience

    Apr 28

    Episode 59: Using Disney’s 5 Keys to Transform Your Visitor Experience

    In this episode, Amy is joined by Marketing Strategist Kira Pogge Brewka of Kira Pogge Creations. They talk about Disney’s 5 Keys of Customer Service and how they can transform your visitors’ experience with your museum. Links from the Episode:Join Kira on SubstackListen to the Authentic Communicator Podcast More Free Resources for Museums:Getting Visitors Through Your Museum’s Doors: Building Connection in a Noisy World ebookMuseum Planning CalendarMuseum Metrics Template About the host:Amy Kehs is a brand strategist and communications expert for museums. She has owned Kehs Communications since 2000 and has worked for the most renowned and well-loved museums in Washington, D.C. Her goal is to ensure that museums thrive into the next century and she hopes people will come to love museums as much as she does. Her proven process sets up proactive communication habits for museums, cultivating relationships with visitors who will want to return and bring a friend. Want to talk more? Click this link to book a call.

    41 min
  5. Episode 58: Strategic Partnerships

    Apr 14

    Episode 58: Strategic Partnerships

    Year three of the Love my Museum starts today! The podcast gets a makeover and Amy talks about strategic partnerships for your museum. Links from the Episode:Schedule a call with Amy. More Free Resources for Museums:Getting Visitors Through Your Museum’s Doors: Building Connection in a Noisy World ebookMuseum Planning CalendarMuseum Metrics Template About the host:Amy Kehs is a brand strategist and communications expert for museums. She has owned Kehs Communications since 2000 and has worked for the most renowned and well-loved museums in Washington, D.C. Her goal is to ensure that museums thrive into the next century and she hopes people will come to love museums as much as she does. Her proven process sets up proactive communication habits for museums, cultivating relationships with visitors who will want to return and bring a friend. Want to talk more? Click this link to book a call.

    27 min
  6. Episode 57: 2nd Anniversary Episode

    Mar 31

    Episode 57: 2nd Anniversary Episode

    In this special anniversary episode, Amy reflects on two years of the Love my Museum podcast. She shares what she’s learned from podcast analytics, highlights listener-favorite episodes, and offers a preview of what’s ahead in year three. Links from the Episode:***Love my Museum Podcast Listener Survey*** Top 5 Most-Listened-To Episodes This Year:#5 — Episode 43: From Idea to Impact#4 — Episode 46: Museums in the Movies#3 — Episode 47: Your Digital Docent with Kathryn Jones#2 — Episode 44: Growing Up a Museum Kid Featuring the Kehs Kids #1 — Episode 27: Love and Loyalty: Creating Museum Visitor Love Thank you to this year’s guests: Kathryn Jones, Your Digital DocentHannah Gaston, Small Museum AssociationRebecca Schulman, Museum Questions ConsultingLindsay Williams, Lindsay Williams Design Free Resources for MuseumsAbout the host:Amy Kehs is a brand strategist and communications expert for museums. She has owned Kehs Communications since 2000 and has worked for the most renowned and well-loved museums in Washington, D.C. Her goal is to ensure that museums thrive into the next century and she hopes people will come to love museums as much as she does. Her proven process sets up proactive communication habits for museums, cultivating relationships with visitors who will want to return and bring a friend. Want to talk more? Click this link to book a call.

    14 min
  7. Episode 56: Visitor Journey Touchpoints

    Mar 17

    Episode 56: Visitor Journey Touchpoints

    In this episode, Amy takes the visitor journey one step further by zooming in on the touchpoints, the individual moments where visitors actually interact with your museum, online and onsite. From search results and “Plan Your Visit” pages to ticketing, front desk greetings, evening events, and follow-up emails, she shows how each touchpoint shapes the story visitors tell themselves about your museum. Links from the Episode:Listen to the last episode on “What’s Your Visitor Journey?”Want to talk about your museum’s visitor journey? Book a Call.Museum Digital Assessment More Free Resources for Museums:Getting Visitors Through Your Museum’s Doors: Building Connection in a Noisy World ebookMuseum Planning CalendarMuseum Metrics Template About the host:Amy Kehs is a brand strategist and communications expert for museums. She has owned Kehs Communications since 2000 and has worked for the most renowned and well-loved museums in Washington, D.C. Her goal is to ensure that museums thrive into the next century and she hopes people will come to love museums as much as she does. Her proven process sets up proactive communication habits for museums, cultivating relationships with visitors who will want to return and bring a friend. Want to talk more? Click this link to book a call.

    18 min
  8. Episode 55: What’s Your Visitor Journey?

    Mar 3

    Episode 55: What’s Your Visitor Journey?

    In this episode, Amy invites listeners to see their museum through the eyes of its visitors, from the moment someone first hears about the museum to the moment they decide whether they’ll ever come back. She breaks down the difference between a visitor journey (the path people take before, during, and after a visit) and the visitor experience (how that path feels), and explains why museum teams need to understand both to grow attendance and create relationships with visitors so they will want to come back and bring a friend. Links from the Episode:Want to talk about your museum’s visitor journey? Book a Call.Museum Digital Assessment More Free Resources for Museums:Getting Visitors Through Your Museum’s Doors: Building Connection in a Noisy World ebookMuseum Planning CalendarMuseum Metrics Template About the host:Amy Kehs is a brand strategist and communications expert for museums. She has owned Kehs Communications since 2000 and has worked for the most renowned and well-loved museums in Washington, D.C. Her goal is to ensure that museums thrive into the next century and she hopes people will come to love museums as much as she does. Her proven process sets up proactive communication habits for museums, cultivating relationships with visitors who will want to return and bring a friend. Want to talk more? Click this link to book a call.

    22 min
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Ratings & Reviews

4.8
out of 5
13 Ratings

About

How do you get visitors through your museum doors? How do you keep them coming back and better yet, bringing a friend? Your host, Amy Kehs, a brand strategist and communications expert for museums, talks about how you can make your workplace a lovely place to be, while also making your museum a place your community loves. Over the last 30 years, Amy has worked for some of the most renowned museums on the planet, helping ensure that they thrive into the next century.

Information

  • Creator
    Amy Kehs
  • Years Active
    2024 - 2026
  • Episodes
    62
  • Rating
    Clean
  • Copyright
    © Copyright 2026 Amy Kehs
  • Show Website
    Love my Museum

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