Get To Know Our Guest:Susan Caesar Susan Caesar is a strategist, storyteller, and systems leader working at the intersection of artificial intelligence, human development, and the living world. She serves as the Director of Artificial Intelligence at the International Coaching Federation (ICF), where she leads the responsible integration of AI across a global community of more than 60,000 coaches. Susan guides ICF’s AI strategy for 2026 and beyond, ensuring that emerging technologies strengthen human capability, elevate professional standards, and uphold the dignity, agency, and wellbeing of people worldwide. Susan is also the Founder of humain.org, a 501(c)(3) nonprofit advancing life-centered leadership and innovation. Her work at Humain.org champions two core commitments: women leading with life and innovation that regenerates the natural world. Through applied research, thought leadership, and cross sector partnerships spanning technology and conservation, she is helping to redefine progress in service of both humanity and the planet. She hosts the humainorg podcast, a storytelling platform featuring global voices who are reimagining how technology, nature, and society can flourish together. As a writer and speaker, Susan explores ethical innovation, regenerative futures, and the cultural transformations needed to usher in a truly life centered era. In addition, Susan is the co-founder of the Lead With Purpose movement, created with Donna Potts McKenzie, which delivers leadership programs for community colleges (including Harper College) and future-of-work pathways for organizations navigating rapid transformation. Across her work in strategy, storytelling, and systems change, Susan’s purpose is clear: to help people, organizations, and technologies lead with wisdom, so that human potential, innovation, and the living planet can thrive together. HIGHLIGHTS & TAKEAWAYS:KG: You've had such an interesting career, customer experience, digital transformation, AI, as a corporate executive, advisor, thought leader, podcaster, to name just a few. Is there a red thread that ties all of it together for you? I want to know what's the driving force behind all that you do?SUSAN: If I look back when I was a child, I felt that everybody should be having the same opportunities. For me that as a child, I was going, why I want to have equity, equality. So that was a driving force. I think the driving force for me has been around that is people centric, something about treating people equally and with respect and also emotion.SUSAN: Emotion is at the root of action. How we feel affects what we believe and what we then do. I went from being a creative into being operational. I ran customer and employee operations and I was using technology in a way that gave people better experiences to create the environment and the interactions that created positive emotions because if you've got happy customers and happy staff, then you've got a more profitable business. I learned that life and business is all about relationships. And I'm committed to making business and society more humane.SUSAN: I still don't feel that we have equity or equal opportunities for people. That's why I advocate for DEIB. I'm really passionate about having diversity in the room because actually it's better for decision-making. The more diverse people and ideas that you have and voices, the stronger the solutions. Actually there's a good reason why I care about that.KG: What makes you believe so strongly that concepts like equity, emotional intelligence, human-centered design, why do you believe they're so important and to be at the core of all these transformational things that are happening around us?SUSAN: My career has been around that intersection between people and whatever the emerging technology is and using that in a way, because I've worked in global organizations. It’s been about how you leverage that intersection of human connection and technology to do the right thing by customers, employees at scale. And when I think about ethics and integrity in that space, it is all about honoring our shared humanity. When we are thinking about making changes in organizations or deploying these technologies, it should be there to serve the people. It should be there to add more value to what the purpose of that organization is and what the customers or the citizens that they're serving, how they get more of what they're expecting from that organization.SUSAN: I think part of the red thread for me is about ethics and integrity helps us deploy things or make decisions that are good for humanity. I think also acting with empathy, honesty and respect should be happening in every relationship. In every moment I used to talk about when in organizations like every decision, every transaction should be supporting and reinforcing the brand values of that organization. And in the wider context, it should be supporting and reinforcing empathy, honesty and respect, dignity for people.KG: Do you feel that it is feasible for business leaders, brand managers, product managers, innovators of the world to be able to prioritize human dignity, human rights, concepts like these as they are looking at some of the tough trade-offs today, breakthrough innovations, scaling up profitability, shareholder value?SUSAN: I think they have to end that the tide is turning. I think if you think about it right now, I believe in 2025, we have become disconnected from ourselves, disconnected from each other and disconnected from the world that we live in. There's lots of data points to evidence why that statement might be true. If you think about how we've lost trust in all of the institutions, how we, you know, the level of need for wellbeing. Then if you think about the planet, just all of the indices that we track to show how we are treating the world that we live in and the other creatures that we share the world with. I think there's a lot of evidence to say that we need to change.SUSAN: I think with AI coming, I think there is the opportunity to change because now we're going to be able to, I think leaders need to be standing back and really thinking about the long-term sustainability of their organization and how it is treating its people and the world because the younger generations are going to ask those questions.SUSAN: I think it is possible, I think it is happening. I personally am advocating for that in my organization, Humane Org. For me, it's all about helping women leaders, advocating for them, and then helping leaders make choices that are good for the people that work with them, the societies and the communities they're part of and ultimately what we're doing to our planet.KG: In all of your experiences, has there been one that jumps out in your mind that challenged your sense of ethics and integrity. If you could share something and what you learned from that experience because I think it will shine a light for others who are similarly grappling with ethical dilemmas and asking themselves, can I survive this by doing the right thing?SUSAN: In the beginning of my career, women weren't treated fairly, I don't think, and I experienced that. And then more laterally, think organizations really have grown so big and hierarchical and it really doesn't fit what the world needs today. And COVID was a good example of that, how we had to completely pivot what organizations are. Anyway, through all of that, I've chosen not to work in a corporate now. I work for ICF, the International Coaching Federation, and I am helping that organization elevate coaching because I believe coaching is a way to help the future.SUSAN: I've worked in the tech industry and that's often been the first place that layoffs happen. And I mean, I've had to do it or I've done it because I've been a leader in those organizations. I've understood why the business needed to do it. However, the effects that that have has on people, their livelihoods, the families that they have, the communities that they're part of. I found that a difficult ethical dilemma. And it therefore shaped my conviction that we can and must do business differently. And that's why I've set up Humane Org. It is human centered leadership.SUSAN: I'm here because I believe coaching in every walk of life, if people have access to coaching, then it helps us be better people, better leaders. And therefore it's the ripple effects of what that can do in society. That's the consequence of my ethical dilemmas. I believe I'm in a much better space now and feel I'm in flow as a person and I hope to influence other people in those spaces so that they can help organisations heal.KG: As an expert on responsible, humane AI, what are your observations on real world ethical dilemmas most relevant today? And what would your advice be to professionals grappling with such situations?SUSAN: I think at the moment we have a power imbalance and I believe that will get resolved. But right now you've got the power of a few impacting the many. I don't see the influences, the governments could be influencing this, but they are not at the moment, but I think there are some signs, some signals that are changing.SUSAN: I mentioned the breakdown of trust, and this is in many aspects of our lives. And, you know, the fact that we, whether it's in a business as lead or in organizations and leaders, whether you're a leader in a community or educational establishment or a business, you're faced with perpetual volatility at the moment and complexity. And we as consumers also feel that. We feel there's a need to act.SUSAN: I advise leaders to help themselves with this. Hire a coach. If you haven't got a coach in your life right now, I would advocate for getting one. I believe coaching is really a human practice. And so you may be using AI tools to spar on ideas around your goals, your life, et cetera, but that is not the same experience as working with a coach.SUSAN: Wha