Journeys Profile Podcast

Journeys Global

Journeys Profile is a podcast series featuring regular interviews and conversations with leading buyers and suppliers from the luxury travel marketplace. Brought to you by Journeys Global, a London-based company specialising in tailored events, the podcast reflects our commitment to reshaping the future of the B2B luxury travel sector through meaningful engagement and innovation.

  1. 23h ago

    Episode 19: Parrul Sinha, Director of Sacred Dot Tours

    In this episode, Parrul Sinha, Director and Founder of Sacred Dot Tours, makes the case that most of India is still being left off the itinerary. Parrul explains how Sacred Dot was built around a deliberate inversion: when the company started some fifteen years ago, India was being sold on the Golden Triangle of Delhi, Agra and Jaipur, so Sacred Dot chose to sell the rest of the country and offer the Golden Triangle as the add-on. Every presentation still opens with a map showing clients how small a pinpoint those three cities really are. She also talks about the fear that puts travellers off the destination, why she tells people India takes three days, and how fifteen years of new highways, trains and regional airports have quietly changed what is possible in a two-week trip. As always, we finish with Parrul’s own travel favourites – an undiscovered gem, a favourite hotel, a favourite city, and what a perfect vacation looks like. Key Topics: Growing up as an Air Force child across India, and how a multilingual, multicultural childhood led to a career as a “cultural translator”Parrul’s route into inbound travel through hotel management, airlines and cruisesThe first sales meeting in Texas, and the buyer who had written India off twenty years earlier and is still a client todayThe story behind the name Sacred Dot, and the welcome it is meant to signifyWhy Sacred Dot sells east, south and central India and wildlife first, with the Golden Triangle as an add-onEnvironmental and cultural sustainability, from routing that avoids backtracking to a privately run museum holding more than 1,500 samples of Indian languages and music, including dead languagesWhy Sacred Dot sees itself as an extension of the travel advisor rather than a supplierA returning client of Indian origin on her seventeenth visit, and the day of Delhi through art that was built for herThe three fears that hold clients back – food, water and traffic – and why India takes three daysFifteen years of infrastructure change, including tiger safari transfers falling from eight hours to under fiveWhy demand is moving out of the cities, and Parrul’s argument that Delhi and Mumbai are micro-destinations in their own rightSelling India to advisors who have sold Africa, and why the region works for birders and wildlife clientsThe launch of Vietnam as a new destination in the Sacred Dot portfolioChapters: 00:00 - Introduction to Parrul Sinha and Sacred Dot Tours00:13 - An Air Force childhood across India, and becoming a cultural translator04:17 - The story behind the name, and selling India beyond the Golden Triangle09:00 - A typical Sacred Dot client, and a day of Delhi through art11:09 - Insider tips: what the industry gets wrong about India15:24 - How demand is shifting out of the cities, and why the cities still matter18:07 - Message to advisors and buyers selling India for the first time19:41 - Launching Vietnam as a new destination20:43 - Journeys North America, and what makes the fam meets work22:20 - Undiscovered gem: Oman23:38 - Favourite hotel: Brunton Boatyard in Fort Kochi, Kerala24:53 - Favourite city: Amritsar, and a case for Doha26:50 - Parrul’s perfect vacation27:45 - How to connect with Parrul and Sacred Dot28:33 - Closing remarksLinks: Sacred Dot ToursBrunton Boatyard, Fort Kochi – part of the CGH Earth groupPartition Museum, AmritsarNational Gallery of Modern Art, New Delhi

    Episode 19: Parrul Sinha, Director of Sacred Dot Tours
  2. Sep 2

    Episode 18: Barbara Khan of Journeys by the Book & Global Travel Collection

    In this episode we speak with Barbara Khan of Journeys by the Book, a Global Travel Collection affiliate, about her route from retail and hospitality into travel advising, why Europe became her specialty, and how she designs deeply personal trips for clients who want more than a standard itinerary. Barbara started in corporate travel in the late 1980s, moved to leisure when her business clients began bringing their spouses, and has been an independent contractor since 1992. She explains how the pandemic pushed her to a larger host agency with more support, training and supplier access, a move that brought her passion back, and describes the travellers she serves best: experienced clients with the time and means to go often, who value culture, history and memorable experiences. She also shares two recent trips, a foodie itinerary through Scandinavia and a history-led journey through Central Europe, and explains why the travel season no longer has a quiet spell. As always, we finish with Barbara’s own travel favourites – an undiscovered gem, a favourite hotel, a favourite city, and what a perfect vacation looks like. Key Topics: From retail and hotels to corporate travel in the late 1980s, and independence in 1992The mentors who made Europe her specialtyWhy she moved to Pro Travel in 2021, now part of Global Travel CollectionHer clients: mostly 50 and over, with the time and means to travelA Scandinavian itinerary built around a list of Michelin-starred restaurantsA Central Europe trip with a car and driver, from Budapest and Vienna to PragueWhy demand for Europe is year-round, and the end of the quiet seasonWhy a short catch-up call beats another supplier emailJourneys in Italy, Florence’s Hotel La Gemma, and Portugal’s thermal wellness townsTrips inspired by books and historical fiction, such as Lisa Scottoline’s Eternal, set in wartime RomeSmall-ship cruising with Oceania, Silversea and PonantChapters: 00:00 - Introduction to Barbara Khan and Journeys by the Book00:34 - Barbara’s background: from retail and corporate travel to leisure04:30 - Moving to Pro Travel, now Global Travel Collection07:38 - Who Barbara’s clients are10:21 - A memorable trip: a foodie itinerary through Scandinavia16:20 - A history and culture trip through Central Europe18:50 - How traveller demand has changed22:23 - How suppliers can get on Barbara’s radar25:09 - Italy and Journeys in Italy, and a favourite hotel in Florence27:50 - Portugal’s thermal wellness towns29:12 - Book-inspired and historical-fiction travel32:10 - Favourite cruise lines34:01 - Favourite city: Rome35:33 - Barbara’s perfect vacation37:16 - How to connect with Barbara38:23 - Closing remarksLinks: Journeys by the BookBarbara Khan at Global Travel CollectionHotel La Gemma, Florence

    Episode 18: Barbara Khan of Journeys by the Book & Global Travel Collection
  3. Aug 30

    Episode 17: Katya Bauval of Vila Vita Parc, Portugal

    In this episode, Katya Bauval, the Corporate Commercial Executive Director of Vila Vita Parc in Portugal, shares the story behind one of Europe’s most distinctive resort destinations. Katya explains how the property has grown from a 60-room hotel into a wider collection of luxury villas, vineyards, and estates. She also discusses shifting travel demand, the rise of the US market, and why authenticity, provenance, and private-use experiences matter more than ever. Key Topics: Katya Bauval’s background across the UK, US, France, Portugal, and luxury hospitality brands including Starwood and BelmondHow Vila Vita Parc began in 1992 as a clifftop resort in Porches, Algarve, and expanded over three decadesWhy the property describes itself as more of a “resort village” than a hotelThe role of food, wine, and provenance in shaping the guest experienceHow Vila Vita Parc serves families, couples, golfers, foodies, weddings, and multi-generational groupsWhy guests increasingly want depth, personalisation, and a true sense of placeHow travel advisors and buyers remain central to the business through fam trips, trade events, and direct relationship-buildingThe hidden strength of the resort’s culinary programme and the importance of its own estates in the Alentejo and DouroA standout private villa experience that surprises high-profile guestsHow American travellers differ from UK and German visitors in length of stay and style of travelWhat’s next: Lobby and wine cellar renovations, plus a new nine-bedroom vineyard estate joining the Vila Vita CollectionChapters: 00:00 - Introduction to Katya Bauval and Vila Vita Parc01:18 - How a love of tourism led her into hospitality02:09 - Vila Vita Parc’s origin story and growth since 199203:16 - A resort village rather than a hotel04:51 - Why guests now want place, wellness and personalisation06:00 - Working with travel advisors and buyers06:56 - Insider tips: food, wine and produce from the resort’s own land07:59 - A secret private villa and the power of word of mouth09:22 - Multi-generational travel and experiential demand10:32 - How the American market went from negligible to number one13:39 - Journeys events, fam meets and the best way to connect15:46 - Undiscovered gem: the Azores17:21 - Favourite hotel: La Mamounia, Marrakesh18:10 - Favourite city: Istanbul18:48 - Perfect vacation: time with the right people, and Tarifa20:44 - What’s next: renovations and a new vineyard estateLinks: Vila Vita Parc, AlgarveLa Mamounia, MarrakeshTarifa, Spain

    Episode 17: Katya Bauval of Vila Vita Parc, Portugal
  4. Feb 22

    Episode 16: Joseph Marinelli, President & CEO of Visit Savannah

    Ahead of Journeys North America 2026 to Savannah, Georgia, we sat down with Visit Savannah's President & CEO, Joseph Marinelli. Joseph looks ahead to our visit and shares what makes Savannah so distinctive - from its 23 historic squares and walkable layout to its boutique hotels, culinary evolution and renowned Southern hospitality. We also hear about the city's distinctive approach to Haunted Hotel tourism! As always, we ask Joseph to tell us about his own personal travel favourites, including New York's The Plaza Hotel and the stunning Amalfi Coast. Chapters: 00:00 - Introduction to the podcast and guest Joseph Marinelli02:58 - Background: Joseph’s role and Savannah’s anniversary celebration04:25 - What makes Savannah a must-visit destination for travelers06:24 - Savannah’s evolution: from traditional hotels to boutique experiences08:31 - Visitor profiles and marketing strategies targeting women and families10:06 - Savannah’s haunted legends and storytelling traditions12:20 - Engaging international travelers and fostering hospitality14:32 - Insider tips: walkability, weather, and local favorites16:24 - Unique experiences: port ships and city squares18:56 - Memorable activities for visitors and local surprises25:54 - Joseph’s personal undiscovered gem: New York City and local museums29:16 - Favorite hotels and city comparisons: Savannah versus New York32:51 - Heritage, favorite Italian destinations, and personal travel dreams33:32 - Closing thoughts and upcoming journeys to SavannahLinks: Visit SavannahLeopold's Ice CreamBroadmoor Resort in Colorado Springs

    Episode 16: Joseph Marinelli, President & CEO of Visit Savannah
  5. 09/18/2025

    Episode 14: Marcello Mangia, President & CEO of Mangia's Resorts

    In this episode, we're talking with Marcello Mangia, CEO and President of Mangia Resorts. Marcello shares insights into the evolution of his family business, the impact of COVID-19 on the hospitality industry, and the changing definition of luxury in travel. He emphasises the importance of authenticity in guest experiences and the company's commitment to training staff to provide exceptional service. Marcello also discusses the unique offerings of Mangia Resorts, including culinary experiences and the company's mission to create memorable vacations for guests. Chapters 00:00 Introduction to Marcello Mangia and Mangia Resorts01:32 Marcello's Journey in the Travel Industry04:30 Transformations Post-COVID and Company Growth10:05 Redefining Luxury in Hospitality15:28 Training for Authentic Hospitality Experiences19:57 Showcasing Mangia Resorts' Unique Offerings26:33 Engaging with Travel Buyers and Agents32:06 Demand Trends in the Travel Market34:08 Message to Travel Agents and Buyers36:26 Personal Travel Experiences and InsightsTakeaways Marcello Mangia is the CEO of Mangia Resorts, a family business founded in 1973.The company has transformed from a small travel agency to a major player in the hospitality industry.Post-COVID, the company has grown significantly, becoming five times larger than before.Luxury in hospitality is evolving, focusing more on authentic experiences rather than just hardware.Training staff to provide authentic and memorable experiences is a key focus for Mangia Resorts.The company is investing heavily in upgrading its hotels to five-star standards.Culinary experiences are a significant part of the guest experience at Mangia Resorts.The demand for travel is changing, with a longer season and evolving customer preferences.Marcello emphasizes the importance of creating memories for guests during their vacations.The company's motto is to deliver happiness and great value to customers.

    Episode 14: Marcello Mangia, President & CEO of Mangia's Resorts
  6. 09/04/2025

    Episode 13: Journeys Sustainability Masterclass with Kelly Forbes of A'ARU Collective

    In this episode, Kelly Forbes, founder of the A'ARU Collective, shares her extensive background in luxury travel, her transition into hotel sales, and the inspiration behind her company. A'ARU focuses on curating sustainable luxury travel experiences that prioritise meaningful connections and authentic local interactions. Kelly discusses the evolving expectations of luxury travellers, the importance of sustainability in the industry, and how A'ARU aims to bridge the gap between luxury and responsible travel. She emphasises the need for hotels to align their values with those of their customers and the growing demand for experiences that foster connection and well-being. Takeaways Kelly Forbes has 25 years of experience in luxury travel.A'ARU Collective was inspired by the need for sustainable luxury experiences.The importance of building relationships with customers post-booking.Luxury travel is evolving to focus on meaningful experiences.Sustainability in travel is about more than just certifications.Travelers are increasingly seeking authentic local interactions.The demand for multi-generational travel experiences is growing.Customers want to align their values with the hotels they choose.A'ARU aims to provide a concierge experience that enhances travel.Mental health and well-being are becoming key factors in travel choices. Chapters 00:00 Introduction to Kelly and the A'ARU Collective02:44 Transitioning to Hotel Sales and Representation07:38 Understanding the Concept of Sustainable Luxury13:17 A'ARU Collective's Unique Offerings18:45 Inspiring Stories of Sustainability in Hospitality23:05 The Evolving Landscape of Travel Consumption27:21 Understanding the Educated Indulger30:37 The Rise of Multi-Generational Travel Find out more and connect with Kelly via her LinkedIn profile.

    Episode 13: Journeys Sustainability Masterclass with Kelly Forbes of A'ARU Collective
  7. 06/09/2025

    Episode 12: Journeys Masterclass with Steve Endacott

    In this Journeys Masterclass, Steve Endacott discusses the intersection of disruption, innovation, and luxury travel, emphasising the transformative impact of AI on the industry. He shares his personal journey in travel, the importance of adapting to technological advancements, and practical steps for luxury operators to enhance customer experience. Steve also explores the future expectations of ultra-high net worth clients and the evolving landscape of SEO in the age of AI, concluding with insights on the necessity of building the right teams for success in the travel sector. Links: Neural RiverAI SteveLife's Echo Chapters: 00:00 Introduction to Disruption in Luxury Travel00:23 Steve Endacott's Journey in the Travel Industry03:53 The Impact of AI on Luxury Travel10:29 AI as a Co-Pilot in Travel Services16:19 Consultancy Insights for Luxury Operators22:17 The Future of High-End Travel and SEO Challenges28:27 The Role of AI in Personal Legacy31:16 Consultancy and Innovation in Business33:35 Embracing New Technologies36:35 Advice for Entrepreneurs in Luxury Travel39:01 Navigating Disruption and Change Takeaways: AI is set to revolutionise the travel industry, impacting customer service and operational efficiency.Luxury travel operators must evolve with technology or risk becoming obsolete.Consultancy can provide valuable insights for luxury operators looking to integrate AI.The future of customer experience will involve AI as a co-pilot, enhancing service availability and personalisation.SEO is changing, and businesses must adapt to new AI-driven search technologies.Ultra high net worth clients will expect seamless, personalised service powered by AI.Building a strong team is crucial for entrepreneurs in the luxury travel sector.Disruption in the travel industry is both exciting and a potential threat to traditional business models.The balance between human interaction and AI assistance is key in luxury travel.

    Episode 12: Journeys Masterclass with Steve Endacott

About

Journeys Profile is a podcast series featuring regular interviews and conversations with leading buyers and suppliers from the luxury travel marketplace. Brought to you by Journeys Global, a London-based company specialising in tailored events, the podcast reflects our commitment to reshaping the future of the B2B luxury travel sector through meaningful engagement and innovation.