Technology Executives Review® - Hosted by Alex Jarett of Technology Executives Club®

Alex Jarett
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Welcome to Technology Executives Review® - presented by Alex Jarett and Technology Executives Club® - covering AI & Advanced Technology's Impact on Business & Society. Featuring sessions and interviews with Technology Leaders, Tech Business Leaders and more.

  1. Oct 1

    Technology Executives Review® September 2026 Month-End Edition Includes Special Report: AI Use in Restaurants and Hospitality

    Technology Executives Review® September 2026 Month-End Edition Includes Special Report: AI Use in Restaurants and Hospitality Host: Alex Jarett, Founder, Technology Executives Club® Featured Guest Analyst: Tim Walter, CIO & VP, Edward Don & Company In this September Month-End Edition of the Technology Executives Review®, Alex Jarett is joined by Tim Walter, CIO & VP of Edward Don & Company, to review and analyze the top headlines in AI & Advanced Technologies, Technology Leadership, and Industry News. This episode includes a special report, “AI Use in Restaurants and Hospitality,” where Alex and Tim discuss how AI is being used across restaurants, hospitality, customer service, delivery, operations, and other areas of the industry. In this episode: ✳️ Why successful AI projects should begin with the business problem, not the technology ✳️ Why automating outdated processes can simply create more expensive problems ✳️ Why AI token usage and costs are becoming a bigger management issue ✳️ Why organizations need to address both AI adoption and responsible usage ✳️ How restaurants are using generative AI for food imagery and marketing ✳️ How autonomous delivery, voice AI, predictive inventory, and smart technologies are changing restaurant operations ✳️ Why hospitality companies still need a clear path to human support as AI expands ✳️ Why AI governance, security, data protection, and liability are becoming increasingly important ✳️ How AI data centers are creating new infrastructure, power, and community concerns The program also features insights from recent Technology Executives Club® Leadership Briefings, Spotlight Interviews, and Solution Briefings, including Amar Lingam, Chris Porter, Dave Dyson, Tim Walter, and Tory Bjorklund. ➡️ Watch all of our Leadership Briefings and get weekly AI & Technology Leadership briefings plus exclusive invitations by joining the TEC Insiders Community: www.technologyexecutivesclub.com

  2. Sep 28

    George Adair of Goodwill of Colorado on Technology’s Role in M&A, AI and Digital Transformation, and AI and Cybersecurity

    George Adair of Goodwill of Colorado on Technology’s Role in M&A, AI and Digital Transformation, and AI and Cybersecurity Guest: George Adair, Senior Technology Leader, Goodwill of Colorado Host: Alex Jarett, Founder, Technology Executives Club® In this Spotlight Interview, George Adair discusses technology’s role in mergers and acquisitions, digital transformation, AI, retail customer experience, and cybersecurity. George shares lessons from integrating more than 15 acquired clinics at CCRM Fertility, where building the right roadmap also meant understanding the people, earning trust, and recognizing that different organizations may need to move at different speeds. AI and Digital Transformation at Goodwill of Colorado George also discusses the AI work underway at Goodwill of Colorado. The organization is testing several major AI platforms through proof-of-concept initiatives, with employees across different business functions evaluating how AI can improve workflows, increase efficiency, and support real business needs. George also explains why strong CEO sponsorship has been important in helping connect the technology to practical business cases. Technology, Retail and Cybersecurity The conversation also covers how Goodwill is using data and AI to help improve the retail customer experience, including how merchandise can be positioned in response to local events, seasonal demand, and other changing conditions. George then discusses the growing cybersecurity challenge created by AI-powered social engineering and why organizations increasingly need to use AI to help defend against AI. Topics Covered: ✳️ Technology’s role in mergers and acquisitions ✳️ Technology roadmaps and change management ✳️ AI and digital transformation ✳️ AI proof-of-concept initiatives and CEO sponsorship ✳️ Using data and AI to improve the retail customer experience ✳️ AI, social engineering and cybersecurity ➡️ Want to see the video? Watch the video here: https://www.technologyexecutivesclub.com/blog/george-adair-goodwill-of-colorado-technology-m-and-a-AI-digital-transformation-ai-cybersecurity-spotlight-interview ➡️ Watch all of our Leadership Briefings and get weekly AI & Technology Leadership Briefings plus exclusive invitations by joining the TEC Insiders Community: www.technologyexecutivesclub.com

  3. Sep 24

    Jeffrey Nicoll of Pathways Consulting Group on the ServiceNow AI Platform and AI Control Tower, AI Governance and Enterprise Automation

    Jeffrey Nicoll of Pathways Consulting Group on the ServiceNow AI Platform and AI Control Tower, AI Governance and Enterprise Automation Guest: Jeffrey Nicoll, CRO and Co-Founder, Pathways Consulting Group Host: Alex Jarett, Founder, Technology Executives Club® In this Spotlight Interview, Jeffrey Nicoll discusses how Pathways Consulting Group helps organizations get more value from ServiceNow, improve enterprise automation, and prepare for the growing challenges around AI governance. Jeffrey explains that many organizations are already paying for capabilities they are not fully using.  Pathways often comes in as a “rescue partner,” helping clients identify shelfware, improve process maturity, activate underused functionality, and get more value from the ServiceNow platform. AI Control Tower and AI Governance The conversation also covers the ServiceNow AI Platform and AI Control Tower.  Jeffrey explains that organizations may not know which AI tools employees are using, how they are using them, or what risks may be created. AI Control Tower can help provide greater visibility and governance while still allowing employees to use AI productively. Jeffrey describes the goal as helping organizations “save everyone from themselves” by putting the right guardrails around AI use. Getting More From What You Already Own Jeffrey also discusses what he calls the “low-hanging fruit,” capabilities organizations may already have inside ServiceNow but are not fully using. Before launching another major technology initiative, there may already be opportunities to improve workflows, automate processes, and activate AI functionality the organization is paying for today. Topics Covered: ✳️ ServiceNow AI Platform and AI Control Tower ✳️ AI governance and guardrails ✳️ Enterprise automation ✳️ Process maturity and underused capabilities ✳️ Getting more value from existing ServiceNow investments ➡️ Listen and watch: https://www.technologyexecutivesclub.com/blog/jeffrey-nicoll-pathways-consulting-group-servicenow-ai-control-tower-ai-governance ➡️ Watch all of our Leadership Briefings and get weekly AI & Technology Leadership Briefings plus exclusive invitations by joining the TEC Insiders Community: www.technologyexecutivesclub.com

  4. Sep 18

    How RSM Studio Helps Clients Build Better Products Faster with AI with Chris Porter

    How RSM Studio Helps Clients Build Better Products Faster with AI with Chris Porter Guest: Chris Porter, Head of Studio, RSM Studios Host: Alex Jarett, Founder, Technology Executives Club® In this episode, Chris Porter of RSM Studio discusses how the company helps founders, product teams, and established organizations turn ideas into clear product visions, accelerate development, and build better products faster using AI-enabled processes. Turning Ideas Into a Clear Product Vision Chris explains that clients often come to RSM Studio with strong ideas but without a single, shared vision. Those ideas may be spread across notes, emails, meeting transcripts, whiteboards, and conversations, so RSM helps turn that material into what Chris calls the “golden document,” a clear product vision and development plan. Using AI to Move Faster RSM Studios has developed custom AI and agentic workflows that can dramatically accelerate that process. Chris explains that work that once took weeks can now potentially be completed in days, while product decisions remain in the hands of the client and experienced development team. From Trade Shows to Product Rescue Chris shares examples including an interactive trade show experience built to attract attendees and generate leads, a game project RSM Studio helped rescue after the original development team left, and a grant-writing application that incorporates AI directly into the product. AI Should Elevate Craft The conversation also explores Chris’s philosophy that AI should elevate craft rather than replace it. He sees AI as a way to help experienced teams work more efficiently and give smaller teams the ability to build more ambitious products. Topics Covered: ✳️ Turning ideas into a clear product vision ✳️ Using AI to compress weeks of planning into days ✳️ Moving from idea to execution faster ✳️ Integrating AI directly into products ✳️ Using AI to elevate craft, not replace it ✳️ Helping smaller teams accomplish more ➡️ Listen to the full podcast and watch the Spotlight Interview with Chris Porter here:  https://www.technologyexecutivesclub.com/blog/how-rsm-studios-helps-clients-build-better-products-faster-with-ai-chris-porter➡️ Watch all of our Leadership Briefings and get weekly AI & Technology Leadership Briefings plus exclusive invitations by joining the TEC Insiders Community: www.technologyexecutivesclub.com

  5. Sep 4

    Technology Executives Review® August 28 Month-End Edition Includes Special Report: AI Use in Customer Experience, Networks and Telecommunications

    Technology Executives Review® August 28 Month-End Edition Includes Special Report: AI Use in Customer Experience, Networks and Telecommunications Host: Alex Jarett, Founder, Technology Executives Club® Featured Guest Analyst: Dave Dyson, Founder of Eclipse Telecommunications In this August 28 Month-End Edition of the Technology Executives Review®, Alex Jarett is joined by Dave Dyson, Founder of Eclipse Telecommunications, to review and analyze the top headlines in AI & Advanced Technologies, Technology Leadership, and Industry News for the month of August. This episode includes a special report, “AI Use in Customer Experience, Networks and Telecommunications,” where Alex and Dave discuss how AI is reshaping customer experience, contact centers, network operations, telecommunications infrastructure, and the technology behind customer service and support. In this episode: ✳️ Why AI in customer experience should improve the customer journey, not just add another disconnected tool ✳️ Why customers still need a fast and easy path to human escalation ✳️ Why contact centers should be one of the easiest places to measure AI impact and ROI ✳️ How AI can help make every customer service representative more effective ✳️ Why AI data centers are creating major power consumption and infrastructure concerns ✳️Why telecom carriers may be one of the sectors already showing measurable AI ROI ✳️How AI is helping networks become more autonomous, self-healing, and secure ✳️ Why shadow AI and “shady AI” create serious data, security, compliance, and governance risks The program also features insights from recent Technology Executives Club® Leadership Briefings, including Tory Bjorklund, Dave Dyson, Jeff Scheetz, Anna Tatar, Richard Doran, and Amar Lingam. ➡️ Watch all of our Leadership Briefings and get weekly AI & Technology Leadership briefings plus exclusive invitations by joining the TEC Insiders Community: www.technologyexecutivesclub.com

  6. Aug 24

    The Six Hidden AI & Digital Transformation Project Killers and How to Identify Them Before It's Too Late with Tory Bjorklund

    The Six Hidden AI & Digital Transformation Project Killers and How to Identify Them Before It's Too Late with Tory Bjorklund Guest: Tory Bjorklund, Founder and CEO, Victoria Fide Consulting Host: Alex Jarett, Founder, Technology Executives Club® If you have a major AI or Digital Transformation project underway, or are about to start one, this is an episode worth listening to. In this Technology Executives Club® Solution Briefing, Tory Bjorklund explains six hidden project killers that can quietly undermine major initiatives long before leadership realizes there is a problem. These risks may already be present even when the project appears to be moving forward. The Six Hidden Project Killers Tory covers technology-first thinking, underestimating change management, paving the cow path, poor data readiness and governance, ambition without discipline, and the intelligent customer gap. He also explains the warning signs to look for, why many of these problems begin before project kickoff, and how organizations can identify and correct them before they become much more expensive to fix. Identifying Risk Before It’s Too Late The conversation also covers Tory’s Project Success Assessment and how organizations can use it to identify hidden risks, understand where a project may be vulnerable, and determine what actions may be needed to get or keep the initiative on track. Topics Covered: ✳️ The six hidden AI and Digital Transformation project killers ✳️ Warning signs that a project may already be at risk ✳️ Technology-first thinking and business alignment ✳️ Change management and organizational readiness ✳️ Data readiness, governance, and project discipline ✳️ Identifying hidden project risk before problems become much harder to fix Note: During the podcast, Alex and Tory reference a special link and code. Please visit the Solution Briefing page below for the current details and access link. ➡️ Listen and watch: https://www.technologyexecutivesclub.com/blog/the-six-hidden-ai-digital-transformation-project-killers-and-how-to-identify-them-tory-bjorklund ➡️ Watch all of our Leadership Briefings and get weekly AI & Technology Leadership Briefings plus exclusive invitations by joining the TEC Insiders Community: www.technologyexecutivesclub.com

  7. Aug 22

    Technology Executives Review® Special Report | AI Use in Nonprofits and Charities

    In this Technology Executives Review® Special Report, Alex Jarett is joined by Loren Williams, Enterprise Partnerships Manager, Midwest, PCs for People, for a discussion on AI use in nonprofits and charities. Together, they discuss how mission-driven organizations are using AI to save time, stretch resources, and support their teams, while still needing clearer policies, training, workflows, and guardrails. Topics include:* AI adoption trends across nonprofits and charities* Why nonprofit employees are using AI to buy back time* The gap between individual productivity and organizational impact* Why nonprofits need clearer AI policies and training* How PCs for People helps organizations responsibly retire old technology, securely delete data, refurbish computers, and support low-income households* Whether you're a Technology Leader in the nonprofit sector, government, or the private sector, this special report provides practical insights into how organizations can balance AI adoption, responsible governance, operational efficiency, and mission impact.Covering AI & Advanced Technologies, Technology Leadership, and Industry News. Visit www.technologyexecutivesclub.com for the full video, all of our video briefings, and more.

  8. Aug 16

    How ThinkScale Helps Executives Turn Business Complexity Into Clarity and Growth with Anna Tatar

    How ThinkScale Helps Executives Turn Business Complexity Into Clarity and Growth with Anna Tatar Guest: Anna Tatar, Managing Partner, ThinkScale Host: Alex Jarett, Founder, Technology Executives Club® In this episode, Anna Tatar of ThinkScale discusses how executive teams can break down complexity, identify the real problem behind a business challenge, and create practical roadmaps for growth and transformation. Anna explains that many organizations begin with a specific request, such as hiring a COO, adding business development leadership, or implementing AI. But the stated request is not always the real problem. Her approach starts by stepping back, understanding what is driving the need, and identifying misalignment across people, technology, and the business. She also discusses the ThinkScale methodology, built around four stages: assess, design, realize, and evolve. The goal is not simply to provide strategic recommendations, but to help organizations design the right operating model, implement it, and continue adapting as conditions change. Anna shares examples from healthcare, a growing auto-parts company, and a technology business in the tokenization market. In each case, the original request turned into a broader strategic engagement involving areas such as AI, organizational structure, commercialization, capital readiness, go-to-market strategy, and revenue growth. Topics Covered: ✳️ Breaking business complexity into clarity ✳️ Aligning people, technology, and business ✳️ Finding the real problem behind the initial request ✳️ Using AI as part of a broader transformation strategy ✳️ Building the operating model for growth and commercialization ➡️ Listen to the full podcast and watch the Spotlight Interview with Anna Tatar here: https://www.technologyexecutivesclub.com/blog/anna-tatar-on-turning-business-complexity-into-clarity-and-growth-at-thinkscale ➡️ Watch all of our Leadership Briefings and get weekly AI & Technology Leadership Briefings plus exclusive invitations by joining the TEC Insiders Community: www.technologyexecutivesclub.com

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Welcome to Technology Executives Review® - presented by Alex Jarett and Technology Executives Club® - covering AI & Advanced Technology's Impact on Business & Society. Featuring sessions and interviews with Technology Leaders, Tech Business Leaders and more.

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