Imagine searching 20,000 holiday properties for one that suits your family’s accessibility needs, and finding just two. That was Gillian Scotford’s reality as a mum caring for her sons, and it set her on a path to change how we think about accessible properties. In this episode of All Inclusive Solutions, Gillian joins Carol to share how a frustrating search resulted in Havendale, a beautiful bungalow where every guest can truly relax. No matter their needs. Gillian, a former district nursing sister turned access consultant grew up in Sheffield and the Peak District. Caring for two sons with extensive accessibility needs showed her how hard it is to find a holiday home that truly works for disabled guests. That frustration led her to create Accessible Derbyshire and, eventually, Havendale, a beautiful, welcoming bungalow built with her loved ones’ needs in mind. Gillian shares the clever design touches that make it work, and the mistakes she made along the way. Furthermore, she explains why honest, detailed information matters so much. She also highlights that accessibility is about far more than wheelchair access, and why it makes good sense for us to incorporate it into our own homes as we age. Gillian’s warmth and practical know-how shine throughout. The episode ends with our usual quickfire round, including an unexpected fact about our accessibility expert that came from a family holiday to Butlins nearly forty years ago. Interesting Topics {09:31} – Why Gillian created Havendale {18:00} – The detailed design process that Gillian used to make Havendale fully accessible {32:20} – The one thing you can do to make your property more accessible {46:20} – The single adaptation Gillan would make compulsory in all homes Key Takeaways • Think beyond wheelchair access. Only around 8% of disabled people use a wheelchair. Hearing loss, sight loss, dementia and autism matter too, and simple things like quiet spaces, good Wi-Fi and TV subtitles make people feel welcome. • Plan your layout before you start building. Gillian’s biggest regrets were radiators, a sink and storage that were fitted before she had thought through where everything should go. Check sockets, switches and clear space first, and plan somewhere to hide equipment. • Be honest and detailed about what you offer. Share measurements, photos and videos, including what your space cannot do. People can then decide for themselves, and no one ends up stuck in a bedroom away from the family, as Gillian once was on a holiday. • Small, low cost touches make a big difference. Examples include pull-out shelves beside the oven, large handled cutlery, big pans, armrests on chairs and a smart trolley that does not look like medical equipment. Good design should feel lovely, not clinical. • Future-proof your own home. Gillian’s one wish would be a bedroom and an accessible shower room on the ground floor of every home, so life stays smoother as our needs change. You can contact: Gillian Scotford: https://accessibleuk.co.uk Https://accessiblecottage.co.uk Https://accessminiguide.co.uk Dr Carol Sargent at https://sargentgroup.consulting/