ASK - Always Stay Knowledgeable Podcast

BlueCross BlueShield of South Carolina

ASK (Always Stay Knowledgeable) is a BlueCross BlueShield of South Carolina podcast that brings together trusted experts to explore health, wellness, careers, community and everyday life—delivering clear, practical insights that help you stay informed and empowered.

  1. 5d ago

    Understanding Your Health Insurance: What Every BlueCross Member Should Know | ASK Podcast - S1 E2

    Health insurance can feel complicated, but understanding the basics can help you make more informed decisions and get the most from your benefits. __________________________________________________ In this episode of Ask: Always Stay Knowledgeable, we sit down with BlueCross BlueShield of South Carolina customer experience expert Stephanie to discuss what members need to know about their health insurance. From deductibles, copays and coinsurance to provider networks, preventive care and telehealth, Stephanie breaks down common health insurance terms and explains how members can better understand their coverage. She also shares practical tips for using My Health Toolkit®, comparing costs, reviewing medical bills and becoming a more informed health care consumer. Whether you're selecting a health plan, scheduling an appointment or simply trying to understand a bill, this conversation provides helpful guidance to make navigating health insurance easier. __________________________________________________ Chapters: 0:00 Introduction 0:20 Meet Stephanie and today's topic 0:38 How BlueCross gathers member feedback 2:10 Listening to members and improving experiences 2:56 Why health insurance terminology can be confusing 3:40 Transparency and understanding the claims process 4:54 How members help shape BlueCross tools and services 6:12 Understanding deductibles, copays and coinsurance 8:14 What premiums mean and choosing the right plan 10:03 Understanding provider networks 11:14 Planning for care and knowing your options 12:43 Using My Health Toolkit® 13:28 Why you should call the number on your ID card 15:23 What to know before appointments and procedures 16:11 Shopping and comparing health care costs 19:05 Comparing providers and prescription costs 20:08 Common health insurance mistakes to avoid 22:22 Benefits and discounts members may overlook 23:18 Why you should answer calls from BlueCross 24:13 Why every health plan is different 25:12 Preparing for a doctor's visit 26:04 Preventive care and staying healthy 28:02 What to do if something doesn't seem right 29:20 Using reminders and notifications 31:04 Telehealth and virtual care options 33:02 Key takeaways for members 36:15 Why member feedback matters 36:58 Where to go for help and support 38:04 Closing __________________________________________________ Check out our blog to learn more about all things BlueCross BlueShield of South Carolina: https://www.southcarolinablues.com/web/public/brands/sc/blog/ __________________________________________________ Learn more and download the My Health Toolkit® app here: https://www.southcarolinablues.com/web/public/brands/sc/members/manage-your-plan/my-health-toolkit/ __________________________________________________ Connect with us: Facebook: https://www.facebook.com/bcbssc X: https://x.com/bcbssc LinkedIn: https://www.linkedin.com/company/bluecross-blueshield-of-sc/ Instagram: https://www.instagram.com/scbluecross/

  2. Jul 7

    Why Community Partnerships Matter for a Healthier South Carolina | Ask Podcast - S1 E1

    What does it take to build healthier, stronger communities across South Carolina? In this episode of Ask: Always Stay Knowledgeable, we talk with Elizabeth about community relations at BlueCross BlueShield of South Carolina and how the company supports nonprofit organizations, employee volunteerism and long-term partnerships across the state. The conversation explores how BlueCross invests in areas such as health and human services, education, the arts, economic development and civic engagement. Elizabeth also shares examples of community initiatives, including support for the Nickelodeon Theater, the Columbia Museum of Art and the BlueScholars Program with Claflin University and Benedict College. This episode also highlights the role employees play in giving back through volunteer opportunities, year-round campaigns and Doing Good Works Day, the company's day of service. Elizabeth reflects on meaningful moments from her career, including employee support after Hurricane Katrina and offers practical advice for individuals or companies that want to get involved in their communities.

  3. 11/19/2024

    Vaping and Teen Mental Health with Dr. Jennifer Heath

    In this episode of “Ask A Therapist,” Dr. Jennifer Heath, a child and adolescent psychiatrist, explores the critical issue of vaping among teens. Dr. Heath discusses the short-term and long-term impacts of nicotine on the developing brain, the link between vaping and mental health issues like anxiety and depression, and the social consequences of vaping. She also provides valuable insights for parents on how to recognize signs of vaping and mental health struggles in their teens, and offers practical advice on how to address these issues. Tune in to learn about evidence-based interventions and strategies to help teens quit vaping and improve their overall well-being. To see what mental health resources your health plan offers, call the number on the back of your insurance card. Follow along as our medical experts answer more common questions around mental health care. Find the entire series: ⁠⁠https://www.southcarolinablues.com/web/public/brands/sc/blog/categories/ask-a-therapist/

  4. 11/05/2024

    Understanding Teen Smoking with Dr. Jennifer Heath

    In this episode of Ask A Therapist, we are joined by Dr. Jennifer Heath, a child and adolescent psychiatrist. We jump into the reasons why teens start smoking, whether it’s vape pens or traditional cigarettes. Dr. Heath discusses the impact of peer pressure, stress, and anxiety on teen smoking habits, and the misconceptions teens have about e-cigarettes. We also explore the health risks associated with smoking and vaping, and provide strategies for parents to help prevent their children from starting these habits. Tune in to gain valuable insights and practical advice on protecting teens from the dangers of nicotine addiction. To see what mental health resources your health plan offers, call the number on the back of your insurance card. Follow along as our medical experts answer more common questions around mental health care. Find the entire series: ⁠⁠https://www.southcarolinablues.com/web/public/brands/sc/blog/categories/ask-a-therapist/

  5. 09/30/2024

    Understanding ADHD: Insights from Dr. April Richardson

    In this episode of Ask A Therapist, Dr. April Richardson breaks down everything you need to know about Attention Deficit Hyperactivity Disorder (ADHD). From common symptoms and types to treatment options and how it differs from anxiety, this episode is packed with practical advice and insights. Tune in to learn more about managing ADHD in both kids and adults. To see what mental health resources your health plan offers, call the number on the back of your insurance card. Follow along as our medical experts answer more common questions around mental health care. Find the entire series: ⁠⁠https://www.southcarolinablues.com/web/public/brands/sc/blog/categories/ask-a-therapist/

  6. 09/13/2024

    Your Mind and Body in Sync with Stacey Edmond-Tyler

    In this episode of Ask A Therapist, Stacey Edmond-Tyler discusses the crucial connection between mind and body. She covers the importance of sleep, nutrition, and exercise for cognitive and physical development, addresses common misconceptions and offers practical advice for fostering a balanced and healthy lifestyle. Anyone struggling with mental health should call the number on the back of their insurance card for resources. Follow along as our medical experts answer more common questions around mental health care. Find the entire series: ⁠https://www.southcarolinablues.com/web/public/brands/sc/blog/categories/ask-a-therapist/

  7. 09/06/2024

    How Mental and Physical Health Interact with Stacey Edmond-Tyler

    This episode of the Ask A Therapist podcast explores the powerful connection between mental and physical health. Learn how positive thinking, mindfulness and meditation can boost your well-being. Discover the link between gut health and mental wellness and get practical tips for managing long-term diseases by nurturing your mental health. Tune in for expert advice and actionable insights to enhance your overall health. Anyone struggling with mental health should call the number on the back of their insurance card for resources. Follow along as our medical experts answer more common questions around mental health care. Find the entire series: ⁠https://www.southcarolinablues.com/web/public/brands/sc/blog/categories/ask-a-therapist/

  8. 08/16/2024

    Anxiety Triggers, Treatments and More with Dr. Bryan Fox

    In this episode of Ask A Therapist, we discuss anxiety with our guest, Dr. Bryan Fox. As an expert in mental health, Dr. Fox shares his valuable insights into the different elements of anxiety, from identifying common triggers to exploring the most effective treatments available. We break down the science behind anxiety, discuss practical strategies for managing symptoms, and provide general knowledge that can help anyone better understand anxiety. Whether you're personally affected by anxiety or looking to support a loved one, this episode is filled with expert discussions to guide you on your mental health journey. Anyone struggling with mental health should call the number on the back of their insurance card for resources. Follow along as our medical experts answer more common questions around mental health care. Find the entire series: ⁠https://www.southcarolinablues.com/web/public/brands/sc/blog/categories/ask-a-therapist/

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ASK (Always Stay Knowledgeable) is a BlueCross BlueShield of South Carolina podcast that brings together trusted experts to explore health, wellness, careers, community and everyday life—delivering clear, practical insights that help you stay informed and empowered.

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