Age Well Avenue

Nara

On this show we talk about navigating healthcare for seniors and investing opportunities for healthcare professionals.

Episodes

  1. 08/19/2024

    Episode 6: Beyond Nursing: Real Estate and Nonprofit Work

    SummaryIn this conversation, Nara Murillo discusses her role as an inpatient review nurse at a senior healthcare facility. She explains that her job involves managing patients' discharges, authorizing home health care and durable medical equipment, and coordinating rehabilitation stays at skilled nursing facilities. Nara emphasizes the importance of appropriate utilization of resources in healthcare and the need for continuous education for patients and their families. She also touches on her work as a per diem nurse at Cedars-Sinai Medical Center and her involvement in real estate and a nonprofit organization focused on helping the senior community.Keywords inpatient review nurse, senior healthcare, patient discharges, home health care, durable medical equipment, rehabilitation stays, skilled nursing facilities, healthcare resources, patient education, per diem nurse, Cedars-Sinai Medical Center, real estate, nonprofit organization, senior community Takeaways Inpatient review nurses play a crucial role in managing patient discharges and ensuring appropriate utilization of healthcare resources. Patient education is essential in helping them understand the need for timely discharges and the availability of care options outside of the hospital. Collaboration between case managers, social workers, and healthcare providers is vital in providing comprehensive care for patients. Nara Murillo's involvement in real estate and a nonprofit organization demonstrates her commitment to helping the senior community beyond her nursing role.

  2. 08/12/2024

    Episode 5: Making a Larger Impact in the Healthcare Industry

    Summary In this conversation, Nara Murillo discusses her experiences working in healthcare management roles at St. Joseph's, NAMM, and Optum. She highlights the challenges of managing multiple medical groups, overseeing utilization management, and navigating the complexities of healthcare systems. Nara emphasizes the importance of quality care over quantity and the need for healthcare workers to advocate for their patients. She also discusses the impact of the pandemic on healthcare and the need for better support and resources for seniors. Nara expresses her desire to make a larger impact in healthcare and empower other healthcare workers. Keywords healthcare, management, medical groups, utilization management, challenges, quality care, quantity, pandemic, seniors, support, resources, empowerment Takeaways - Managing multiple medical groups and overseeing utilization management in healthcare can be challenging and overwhelming. - Quality care should be prioritized over quantity, and healthcare workers should advocate for their patients. - The pandemic has highlighted the need for better support and resources for seniors in healthcare. - Healthcare workers often face burnout due to the high demands and stress of the job. - There is a need for healthcare workers to come together and make a larger impact in the industry. Chapters 00:00 Introduction and Background 03:08 Attending Managers Meetings and Covering Duties 06:54 Building Culture and Training 11:46 Training with Ritz Carlton and Disney 15:09 Impact of Social Determinants of Health on Seniors 18:21 Loss of a Director and Transitioning Systems 22:02 Collaboration with Medical Directors and Physicians 24:24 Challenges of Turnaround Times and Referrals 25:19 Educating Physicians and Provider Relations 26:17 Transition to Optum and Contractual Differences 27:41 Pilot Programs and Collaboration with Scan Health Plan 28:36 Managing Programs for Home Care and Ambulatory Care 30:28 Impact of COVID-19 on Healthcare and Seniors 35:28 The Importance of Building Relationships and Honoring Wishes 38:37 Empowering Healthcare Workers and Making a Larger Impact 41:03 Layoff and Concerns for Patient Care 45:14 Healthcare Worker Burnout and Advocacy 46:11 Problem Solving and Providing Care as Healthcare Workers 47:39 Coming Together to Make a Larger Impact in Healthcare 48:08 Closing Remarks and Call to Action

  3. 08/07/2024

    Episode 4: The Impact of Leadership Styles on Patient Care

    Summary In this conversation, Nara Murillo and Barbara Slingloff discuss their experiences in leadership roles in the healthcare industry. They talk about the challenges they faced, the lessons they learned, and the importance of being a supportive and effective leader. They also touch on topics such as employee engagement, process improvement, and patient care. Overall, the conversation emphasizes the need for leaders to have the right values and to prioritize the well-being of both employees and patients. Keywords leadership, healthcare, employee engagement, process improvement, patient care Takeaways - Being a leader in the healthcare industry requires the right values and a focus on employee and patient well-being. - Listening and communication skills are crucial for effective leadership. - Process improvement and collaboration with other departments can lead to better patient experiences. - Leaders should prioritize employee engagement and support their growth and development. - Leadership styles may vary, but the goal should always be to provide the best possible care and support. Chapters 00:00 Introduction and Background 03:11 Managing a Large Team 06:16 The Importance of Listening as a Leader 09:32 Aligning Goals and Vision with Employees 12:44 The Importance of Servant Leadership 16:10 Recognizing and Appreciating Employees 17:46 Delivering Information and Feedback as a Leader 18:43 Flexibility and Adjusting as a Leader 19:40 Navigating Change and Employee Feedback 20:37 Improving Processes and Systems 22:29 Learning from Different Leadership Styles 23:56 The Impact of Leadership on Patient Care 25:54 The Influence of a Mentor and Teacher 28:18 Supporting Employees in a Challenging Department 29:40 Improving Patient Experiences and Referrals 31:06 The Challenges of Implementing Change 34:11 Advocating for Patient Care and Support 36:16 The Importance of Values in Leadership 40:10 The Value of Internal Knowledge and Expertise 43:54 Being Intentional About Leadership

  4. 07/29/2024

    Episode 3: Improving Patient Care

    Summary Nara Murillo shares her journey after completing nursing school, including her experiences in case management and transitioning patients from hospitals to skilled nursing facilities. She discusses the importance of building relationships with patients and families, advocating for their needs, and providing education about post-acute care. Nara also highlights the challenges and rewards of working with vulnerable populations, such as HIV/AIDS patients, and the impact of collaboration between healthcare facilities. She concludes by discussing her role in developing systems and assessments to improve patient care. Keywords nursing school, case management, transitioning patients, skilled nursing facilities, building relationships, advocating for patients, post-acute care, HIV/AIDS patients, collaboration, healthcare systems, assessments Takeaways - Building relationships and trust with patients and families is crucial in case management. - Advocating for patients and providing education about post-acute care can improve outcomes. - Collaboration between healthcare facilities is essential for effective patient transitions. - Developing systems and assessments can enhance patient care and improve outcomes. Chapters 00:00 Introduction and Background 02:03 Transitioning from Nursing School to Case Management 05:41 Working with Pediatric Population and HIV/AIDS Patients 13:03 Joining PIH and Impacting Patient Transitions 21:25 Building Relationships and Advocating for Patients 27:17 Collaboration and Changing Relationships with Skilled Nursing Facilities 37:15 Developing Systems and Assessments for Patient Care 45:25 Case Management and Building Trust with Patients 46:19 Conclusion and Call to Action

  5. 07/22/2024

    Episode 2: Determination and Success

    Summary Nara Murillo shares her journey of immigrating to the US from Armenia and the challenges she faced. She discusses the difficulties of obtaining the necessary paperwork and leaving her home country. Nara talks about the stress and emotions of starting over in a new country, not knowing the language, and leaving behind friends and familiar surroundings. She shares her experiences of living in cramped conditions and the struggles of finding work and supporting her family. Nara also discusses her determination to succeed, her drive to learn English, and her journey through high school and college while working multiple jobs. She reflects on the importance of family support and the value of helping others. Keywords immigration, challenges, paperwork, stress, starting over, language barrier, leaving friends, unfamiliarity, cramped conditions, finding work, determination, learning English, high school, college, multiple jobs, family support, helping others Takeaways - The immigration process can be challenging and stressful, with difficulties in obtaining the necessary paperwork and leaving behind familiar surroundings. - Starting over in a new country, especially as a teenager, can be emotionally overwhelming, with the added stress of not knowing the language and leaving behind friends. - Finding work and supporting oneself and one's family can be a struggle, especially when facing language barriers and unfamiliarity with the new country's systems. - Determination and a strong work ethic can lead to success, even in the face of adversity. - Family support and the willingness to help others are important values that can make a difference in difficult times.

About

On this show we talk about navigating healthcare for seniors and investing opportunities for healthcare professionals.