The Road Less Traveled

Tiffany Rosenbaum

This podcast is about doing whats required to get to where you want to go in life and business aka "The Road Less Traveled" Tiffany takes you on a journey through her stories and others as they share THE ROAD LESS TRAVELED.

  1. Jun 9

    Ep 90 The Future of Property Management: AI, Scale & 250,000 Doors with Matthew Whitaker

    *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id= "request-WEB:079c093b-beaf-495c-a77a-316c465feab8-0" data-turn-id-container= "request-WEB:079c093b-beaf-495c-a77a-316c465feab8-0" data-testid= "conversation-turn-2" data-scroll-anchor="false" data-turn= "assistant"> In this episode of The Road Less Traveled, Tiffany Rosenbaum sits down with Evernest founder Matthew Whitaker to discuss his journey from real estate investor during the 2008 recession to building one of the largest property management companies in the United States. With over 15,000 units under management and a vision for 250,000 doors, Matthew shares how technology, AI, acquisitions, and operational excellence are reshaping the property management industry. Key topics include: Scaling a property management company across multiple markets How AI and automation are transforming operations The future of property management fees Acquisition strategies and calculating returns on purchased portfolios Reducing churn and improving customer experience Building proprietary software versus using third-party platforms Why great people remain the most important asset in any business Matthew's vision for the next generation of property management Whether you're a property manager, real estate investor, or business owner looking to scale, this episode is packed with insights on leveraging technology while keeping people at the center of growth. Connect with Matthew Whitaker: Find Matthew on LinkedIn to follow his insights on property management, technology, and business growth.

    48 min
  2. Jun 2

    Ep 89 Building, Selling & Rebuilding a SaaS Empire

    *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id= "request-WEB:7697cfe9-fe36-4fae-921f-9d8121a39080-0" data-turn-id-container= "request-WEB:7697cfe9-fe36-4fae-921f-9d8121a39080-0" data-testid= "conversation-turn-2" data-scroll-anchor="false" data-turn= "assistant"> What happens after you build a company, sell it for millions, and realize you're not done yet? In this episode of The Road Less Traveled, host Tiffany Rosenbaum sits down with Sina Shekou to discuss the realities of entrepreneurship, acquisitions, failure, identity, and starting over. Sina shares the story behind building Propertyware from the ground up, growing it into a multi-million-dollar SaaS company, and ultimately selling it to RealPage. He opens up about the emotional side of entrepreneurship, the challenges of due diligence, lessons learned from shutting down businesses, and why success is more about relationships than revenue. Topics include: Building Propertyware from a real-world need The process of selling a company and navigating due diligence What entrepreneurs get wrong about exits Life after selling a business The emotional impact of failure and starting over Why team and relationships matter more than ever AI, innovation, and the future of business Lessons from AppFolio and entrepreneurship The importance of focus, patience, and long-term thinking Sina's favorite business book: The Alchemist Whether you're building, buying, selling, or scaling a business, this conversation is packed with insights from someone who has experienced every stage of the entrepreneurial journey. #TheRoadLessTraveled #Entrepreneurship #BusinessGrowth #SaaS #PropertyManagement #Leadership #BusinessOwner #StartupLife #AI #Acquisitions #BusinessSuccess #TiffanyRosenbaum #SinaShekou #AppFolio #Propertyware

    50 min
  3. May 26

    Ep 88 Building, Scaling & Acquiring in Property Management with Ben Parham

    On this episode of The Road Less Traveled, Tiffany Rosenbaum sits down with property management entrepreneur Ben Pa to discuss the realities of growing, scaling, selling, and acquiring property management portfolios. From starting in the industry during the 2008 housing crisis to building a multi-state brokerage managing nearly 450 residential units, Ben shares the lessons learned through every stage of the journey. Ben opens up about leaving the family business, launching his own company from the ground up, surviving the early entrepreneurial grind, and why he made the difficult decision to sell part of his portfolio to regain balance and refocus his business. He also gives an inside look at acquiring over 200 doors in Jacksonville, including how acquisitions are structured, what due diligence mistakes to avoid, and why knowing your numbers is critical before making any deal. Topics covered in this episode include: Scaling a property management company from scratch The emotional and financial realities of entrepreneurship Selling part of a property management portfolio Acquisition strategies and due diligence tips Managing staff transitions during acquisitions Understanding clawback provisions and deal structures Why systems, profitability, and culture matter in growth Recommended books and resources for business owners If you're a property manager, entrepreneur, or business owner looking to grow strategically while protecting your time, family, and sanity, this episode is packed with real-world insights you won't want to miss.

    31 min
  4. May 19

    Ep 87 Buying, Scaling & Selling Property Management Companies with Amy Hansen

    What really goes into buying, growing, and selling a property management company? On this episode of The Road Less Traveled Podcast, host Tiffany Rosenbaum sits down with Amy Hansen to break down the realities behind scaling a service-based business, navigating acquisitions, and preparing for a successful exit. Amy shares how she accidentally entered the property management industry in 2006, grew her first company from 90 to 250 doors, and later sold the entire operation. After relocating to Dallas and building a second company from the ground up, she completed another major transaction in 2025 by selling her accounts to Berkshire Hathaway PenFed Realty — where she now serves as Vice President of Property Management for Texas. In this episode, they discuss: Buying and scaling property management companies Selling accounts vs. selling an entire business Due diligence mistakes buyers and sellers make Why culture fit can make or break an acquisition Preventing employee and client churn during transitions The importance of E&O insurance and tail policies Why documentation and systems matter more than ever The long-term reality behind successful exits and acquisitions If you're a property manager, real estate entrepreneur, or business owner thinking about growth through acquisition, this episode delivers real-world insight into the challenges, risks, and opportunities that come with building a company worth buying.

    45 min
  5. May 5

    Ep 85 In the Hot Seat: The Conversations That Actually Grow Your Business

    In the hot seat with Executive Assistant Anne—where the hard conversations actually happen. No fluff, no bias—just real accountability, clear decisions, and taking action that moves the needle. Success isn't about feelings… it's about what you do next.  *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-(--header-height)" dir="auto" data-turn-id="36acbfaf-6682-46ff-9340-cf25580c63d0" data-testid="conversation-turn-3" data-scroll-anchor="false" data-turn="user">     *]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id= "request-WEB:16f89372-937a-4f6c-9436-68b55e6b340e-1" data-testid= "conversation-turn-4" data-scroll-anchor="false" data-turn= "assistant"> Entrepreneurs and business owners always think they can do it better—I did too. Early on, I tried correcting everything and everyone. Reality check: as long as policies, procedures, and laws are followed, you've got to let your team bring their personality. That's how you build a dynamic team that actually scales. In the beginning, survival mode is real. Your KPIs? Messy. Raw. It felt like running a corn maze blindfolded—no clue what the numbers meant, just trying to stay alive. I didn't even know what key performance indicators were. Finally went to a mentor and said, "I'm lost—I need to know if I'm moving forward or falling behind." Starting from zero as an entrepreneur in property management, here's the truth: Know your cost to acquire a client (and yes, that might mean knocking doors yourself). Track your delinquency rate like your business depends on it—because it does. Understand days on market—vacancy is costing you and your clients more than they realize. Get clear on your vacancy rate vs the market—are you better, average, or behind? Most owners ignore vacancy because they think it's just "time"… it's not. It's lost revenue, trust, and momentum. Your goal? Don't just exist in the market—beat it.

    23 min
5
out of 5
41 Ratings

About

This podcast is about doing whats required to get to where you want to go in life and business aka "The Road Less Traveled" Tiffany takes you on a journey through her stories and others as they share THE ROAD LESS TRAVELED.