In this Radical Hospitality Podcast episode, host Zeke Freeman talks with Kerri Gibson, co‑founder of Chalet Hygge and Motel Boutique Hygge, a growing boutique hospitality brand in Quebec’s ski country. Kerri explains how she walked away from a top general‑manager role in a multinational tech company, reinvented her life and career, and built a hands‑on portfolio of chalets and a boutique motel grounded in hygge‑inspired design, disciplined numbers, and intentional lifestyle choices. You’ll learn how she and her husband Philippe structure deals, renovate while cash‑flowing, use government loans and grants, and create guest experiences that consistently outperform the local market on ADR, occupancy, and reviews Key topics covered Kerri’s journey from CPA and software executive to full‑time boutique hospitality owner in QuebecHow a winter trip to Norway and discovering “hygge” reshaped her design philosophy and lifestyle prioritiesThe three‑phase model they use for every project: acquisition and underwriting, renovation, and property management/operationsWhy they chose to renovate their 16‑room roadside motel while keeping it open and cash‑flowing—and how that reduced long‑term debt needsCreative financing strategies: personal savings, pulling equity from existing chalets, and leveraging Quebec and Canada government programs for a 20‑year loan and grantsThe operational reality of running short‑term rentals versus a motel: guest planning behavior, communications, staffing and guest expectationsKPIs they track (ADR, RevPAR, occupancy, pacing) and how they lifted ADR from ~139 CAD to ~189 CAD in 18 months, with even higher rates in peak summerBuilding a cohesive brand across multiple properties, staying within a tight “buy box,” and leading with passion and guest experience in every acquisition decisionHow local and regional tourism boards and influencer collaborations drive “warm” demand for their propertiesKerri’s “life 2.0” reflections on leaving corporate, redefining wealth, and designing a business around her strengths and valuesConnect Kerri Gibson Chalets Hygge: https://chaletshygge.com/ Hygge Motel Boutique: https://www.motelboutiquehygge.com/en LinkedIn: https://www.linkedin.com/in/kerri-gibson-cpa/ Zeke Freeman's new book, Radical Hospitality, is coming this September. The book explores how to build cool stuff, serve a lot of people, and create lasting wealth, and how hospitality can be the vehicle for all three. Join the waitlist: https://radicalhospitality.life/join Grab the free Radical Hospitality Starter Kit → root-ad.com/starter Connect with Zeke Freeman: Instagram: @zekefreeman_rootarchitecture and @rootarchitecture YouTube: @rootarchitecture Facebook: @RootArchitectureandDevelopment LinkedIn: Zeke Freeman X/Twitter: @zfreemanroot Ready to get started with your hospitality project? https://root-ad.com/ Get in Touch: Stay connected with the Radical Hospitality podcast for more episodes exploring the intersection of architecture, design, and unforgettable guest experiences. Follow, Rat...