Human Resilience: Changing the Way Healthcare is Delivered

GoMo Health
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What is the future of healthcare technology? How is technology changing the landscape of the industry? The GoMo Health Human Resilience podcast gives an inside look into the world of healthcare technology engagement from experts, industry professionals and healthcare consumers across the globe.     Each episode focuses on a specific healthcare topic, and illustrates, with engaging storytelling, the heart-warming journeys of our guests and experts—patients, members, caregivers, parents, and providers. Tune in weekly to hear our guests share the impact of innovative paradigms in healthcare delivery to manage chronic conditions.     Welcome to Human Resilience, changing the way healthcare is delivered. 

  1. Health Informatics in Value-Based Care: From Measurement to Meaningful Impact

    3d ago

    Health Informatics in Value-Based Care: From Measurement to Meaningful Impact

    As healthcare continues shifting toward value-based care, organizations are under increasing pressure to improve quality, reduce costs, and demonstrate measurable outcomes. But success in value-based care depends on more than collecting data — it depends on how healthcare organizations translate information into decisions and actions that meaningfully improve patient outcomes and experiences. In this episode of the Human Resilience Podcast, Bob Gold and Shelley Schoenfeld are joined by Howard Brill, Senior Vice President of Population Health at Elm and Oak Health, for a conversation exploring the evolving role of health informatics in value-based care and population health management. Together, they discuss: Why healthcare organizations often struggle to move from data collection to meaningful impactThe growing complexity of value-based care measurement and reportingHow clinical, operational, and patient data can better support decision-makingThe importance of balancing analytics with human-centered care deliveryWhy engagement and behavior ultimately shape outcomes beyond metrics aloneThe challenges and opportunities of supporting vulnerable and underserved populations in real-world settingsThe conversation also examines an important reality in healthcare transformation: more data does not automatically create better outcomes. Instead, organizations must better understand the stories data is revealing and use those insights to create systems, workflows, and support models that help patients, providers, and care teams navigate healthcare more effectively in real time. Because the future of value-based care isn’t just about measurement. It’s about turning information into action that improves human experiences and outcomes. Hosts:  Bob Gold – Founder and Chief Behavioral Technologist, GoMo HealthShelley Schoenfeld – Chief Marketing and Client Services Officer, GoMo HealthFeatured Guest:  Howard Brill – Senior Vice President of Population Health, Elm and Oak HealthThanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

    37 min
  2. Oncology Care Beyond the Visit: Supporting Patients in the Moments That Matter

    May 21

    Oncology Care Beyond the Visit: Supporting Patients in the Moments That Matter

    When we think about oncology care, we often think about treatment plans, appointments, and clinical decisions. But for patients, the experience is much broader — shaped by uncertainty, financial realities, emotional stress, caregiving responsibilities, and the countless decisions that happen outside clinical settings. In this episode of the Human Resilience Podcast, hosts Bob Gold and Shelley Schoenfeld are joined by Melody Mulaik, Chief Operating Officer of R3 and host of the Take Care podcast, for a conversation about what it really takes to support patients through the full oncology journey. Together, they explore: Why the cancer journey extends far beyond clinical treatmentHow financial stress and confusion influence care decisions and adherenceThe emotional and behavioral realities patients navigate between visitsWhere support systems often break down once patients return homeWhy timing, communication, and real-world support are critical to improving outcomesThe discussion also examines how healthcare organizations can better design systems of care that reflect the realities patients and caregivers face every day — not just during appointments, but in the moments that shape decision-making, engagement, and resilience in real time. Because improving outcomes in oncology requires more than delivering care inside the four walls of a healthcare setting. It requires meeting people where they are — emotionally, behaviorally, financially, and personally throughout their journey. Be sure to also check out Melody Mulaik’s podcast, Take Care, where she explores important conversations around healthcare, mental health, leadership, and human-centered support.  Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

    32 min
  3. The Readmissions Plateau: Why Progress Has Stalled and What Needs to Change

    May 7

    The Readmissions Plateau: Why Progress Has Stalled and What Needs to Change

    Hospital readmissions have been a focus in healthcare for over a decade, yet progress has plateaued. Despite increased investment in discharge planning, care coordination, and compliance with programs like the Hospital Readmission Reduction Program (HRRP), rates remain largely unchanged.  In this episode of the Human Resilience Podcast, hosts Bob Gold and Shelley Schoenfeld are joined by Adam Abramowitz to examine why. They explore the structural, financial, and behavioral realities shaping readmissions today—including a critical insight: a small percentage of patients can drive a disproportionate share of readmissions. From payer differences across Medicare, Medicaid, and managed care populations to the impact of behavioral health conditions, the conversation challenges traditional approaches and highlights where current strategies fall short.  The discussion also confronts the role of misaligned incentives in the system, where readmissions can still generate revenue, complicating efforts to reduce them. Layered in is a behavioral science perspective—reinforcing that outcomes are often determined after discharge, in real-life moments where support is limited and follow-through is hardest.  Listen and Learn:  How a small percentage of patients drive a disproportionate share of readmissions The role of financial incentives and why they may conflict with quality goals How behavioral health conditions increase readmission risk across populations Why one-size-fits-all strategies fall short—and how cohort-based approaches can improve outcomes What it will take to align leadership, incentives, and strategy moving forward Readmissions aren’t just a clinical issue—they reflect how well the system supports patients beyond the hospital. And improving outcomes will require a more targeted, aligned, and human-centered approach.   Hosts  Bob Gold, Chief Behavioral Technologist, GoMo Health Shelley Schoenfeld, Chief Strategist, GoMo Health  Featured Guest  Adam Abramowitz, Healthcare Operations Expert If this conversation resonates, share it with a colleague focused on quality, population health, or care management, subscribe to Human Resilience, and leave a review to help others discover the conversation.  Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

    37 min
  4. Resilience Is Learned: A Personal Journey from Adversity to Brain Health Leadership

    Apr 22

    Resilience Is Learned: A Personal Journey from Adversity to Brain Health Leadership

    Resilience is often described as something people either have or don’t. But in reality, it’s built over time—through experience, pressure, and the choices we make in difficult moments. In this episode of the Human Resilience Podcast, hosts Bob Gold and Shelley Schoenfeld sit down with Laura Gordon from the Center for BrainHealth to explore how resilience is shaped through lived experience. Laura shares her personal journey growing up with a brother diagnosed with schizophrenia, and how those early challenges influenced her ability to stay calm in crisis, reframe difficult situations, and see people beyond their diagnosis. The conversation connects these experiences to the science of brain health and whole-person wellbeing—highlighting how everyday behaviors like sleep, connection, and purpose play a critical role in how people function, adapt, and recover over time. It also brings these insights into the workplace, where resilience, mental health, and adaptability are increasingly tied to performance and engagement. Listen and Learn:  Why resilience is not fixed, and how it can be built over time  How early life experiences shape coping, perspective, and adaptability  The role of brain health in managing stress and supporting performance  Why small habits like sleep, connection, and purpose matter more than we think  How stigma impacts mental health and willingness to seek support  Why “meeting people where they are” is critical for engagement and outcomes Resilience isn’t about avoiding hardship. It’s about how we respond to it. And the systems we build—at home, work and play—have a critical role in that process. Text STRESS to 888-844-8991 to join Center for BrainHealth's Resilience Challenge and begin actively building lasting resilience. This 7‑day text challenge delivers daily tips, tools, and videos for leveraging stress to enhance clarity and build resilience. Hosts Bob Gold, Chief Behavioral Technologist, GoMo HealthShelley Schoenfeld, Chief Strategist, GoMo HealthFeatured Guest Laura Gordon, Chief Marketing Officer, Center for BrainHealthIf this conversation resonates, share it with someone who may benefit, subscribe to Human Resilience, and leave a review to help others discover the podcast. Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

    42 min
  5. From Crisis to Continuity: Closing the Gaps in Addiction Care and Confronting Stigma

    Apr 9

    From Crisis to Continuity: Closing the Gaps in Addiction Care and Confronting Stigma

    Relapse doesn’t happen in a counselor’s office—it happens in the moments in between. Late at night, at home, when triggers hit and support feels far away. Yet healthcare is still largely designed around episodic visits, leaving people without support when it matters most. In this episode of the Human Resilience Podcast, hosts Bob Gold and Shelley Schoenfeld sit down with behavioral health expert Deena Cohen to explore what real-world recovery support looks like. From stigma and self-stigma to the everyday realities shaping outcomes, they unpack the gap between treatment and the continuous nature of recovery—and why engagement must extend beyond the clinical setting. Listen and Learn:  Why recovery requires continuous, between-visit support—not episodic care  How stigma impacts engagement, disclosure, and outcomes  What drives relapse risk in real-life environments  How tools like HALT (Hungry, Angry, Lonely, Tired) help interrupt patterns  The role of behavioral and environmental factors in recovery decisions  Why co-occurring mental health must be addressed alongside addiction  How consistent engagement improves honesty and long-term outcomes Recovery isn’t a single decision—it’s a series of moments. And the systems we design must support people in those moments, not just during treatment. If this resonates, subscribe, share, and leave a review to help others find the conversation. Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

    28 min
  6. Why Healthcare Engagement Fails — and What Behavioral Science Reveals

    Mar 18

    Why Healthcare Engagement Fails — and What Behavioral Science Reveals

    Engagement doesn’t fail in healthcare because patients “don’t care.” It fails because care is often designed as if people are purely rational—when in reality, decisions are shaped by emotion, stress, context, and cognitive overload, especially in the moments that matter most. In this episode of the Human Resilience Podcast, hosts Bob Gold and Shelley Schoenfeld explore the real drivers of behavior change and why follow-through breaks down outside of clinical settings. They unpack the limitations of traditional engagement models and introduce a more effective, science-backed approach grounded in behavioral design and step-by-step activation. The conversation also connects these insights to today’s healthcare landscape, where scalable, between-visit support is essential and engagement plays a direct role in outcomes, value-based care, and long-term health. Listen and Learn: Why traditional engagement strategies fail to reflect how people actually make decisionsHow behavioral science can influence adherence and long-term outcomesWhat “meeting people where they are” looks like in real-world careHow engagement impacts value-based care, reimbursement, and outcomesIf this conversation resonates, share it with a colleague responsible for outcomes. Hosts Bob Gold, Chief Behavioral Technologist, GoMo HealthShelley Schoenfeld, Chief Strategist, GoMo HealthThanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

    35 min
  7. AI & the Workforce: Building Trust, Value, and Stability

    Mar 5

    AI & the Workforce: Building Trust, Value, and Stability

    AI is moving faster than most organizations can process. When clarity lags, anxiety rises. On this episode of the Human Resilience Podcast, hosts Bob Gold and Shelley Schoenfeld sit down with Jim Delaney, Workforce Digital Enablement Expert, to explore a practical, human-centered path to AI adoption — one that protects meaning at work while unlocking real productivity gains. The episode examines the operational backbone of AI success, and why role-based application training outperforms broad “AI literacy. The episode also dives into the human competencies that make adoption sustainable: flexible thinking, clarity under ambiguity, cross-team connectedness, and a shared language for augmentation over replacement. From healthcare to enterprise settings, we highlight how digital tools can extend impact without erasing the human touch. Listen and learn: Why AI adoption is a leadership strategy, not just a technology decisionHow governance builds trust and reduces workforce anxietyThe foundational infrastructure AI requires to perform reliablyWhy role-specific training accelerates confidence and adoptionWhen leaders engage employees early and invest in human capability, AI becomes a partner — not a threat. Hosts Bob Gold, Chief Behavioral Technologist, GoMo HealthShelley Schoenfeld, Chief Strategist, GoMo Health Featured Guest James Delaney, Workforce Digital Enablement Expert, Talent Experience Group Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

    33 min
  8. Stronger Than Stigma: Changing the Culture of First Responder Mental Health

    Feb 5

    Stronger Than Stigma: Changing the Culture of First Responder Mental Health

    Behind every uniform is a human being carrying experiences most of us will never see. In this episode of Human Resilience, hosts Bob Gold and Shelley Schoenfeld sit down with Chief Resiliency Officer Ken Hogan to explore what it really takes to change the culture of first responder mental health—from silence and stigma to trust and support. Ken shares his personal journey, from a challenging childhood and a career shaped by service to a moment when the weight of it all nearly cost him his life. His story becomes the foundation for a broader conversation about identity, courage, and why asking for help must be seen as a strength—not a failure—inside first responder communities. Together, we examine the hidden cost of always putting others first and the practical strategies that actually move people from awareness to action. Ken breaks down why trust is the currency of culture change, how early intervention can prevent crisis, and what leaders can do to create psychological safety before critical incidents occur.  Listen and Learn: Why stigma is a cultural issue, not an individual oneHow trust determines whether mental health resources are actually usedWhat leaders can do to build psychological safety before crisis hitsHow peer support, early outreach, and digital tools work together to save livesIf you care about first responder mental health, organizational resilience, or building cultures where people feel safe asking for help, this conversation offers both practical guidance and hope. Featured Guest:  Ken Hogan, Chief Resiliency Officer, Union County Prosecutor's Office Hosts:  Bob Gold, Chief Behavioral Technologist, GoMo Health Shelley Schoenfeld, Chief Strategist, GoMo Health This episode includes discussion of suicide and suicidal ideation. If you or someone you know is struggling, support is available. In the U.S., you can call or text 988 to reach the Suicide & Crisis Lifeline. Help is available 24/7. Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

    42 min
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About

What is the future of healthcare technology? How is technology changing the landscape of the industry? The GoMo Health Human Resilience podcast gives an inside look into the world of healthcare technology engagement from experts, industry professionals and healthcare consumers across the globe.     Each episode focuses on a specific healthcare topic, and illustrates, with engaging storytelling, the heart-warming journeys of our guests and experts—patients, members, caregivers, parents, and providers. Tune in weekly to hear our guests share the impact of innovative paradigms in healthcare delivery to manage chronic conditions.     Welcome to Human Resilience, changing the way healthcare is delivered. 

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