Exceptional Experiences Everywhere - XM Podcast

Pisano Academy
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Join us as we explore the latest trends, best practices, and innovative strategies to help you create exceptional customer and employee experiences. Navigating the complexities of experience management, our podcast offers a unique blend of practical advice, thought-provoking discussions, and real-world case studies.

Episodes

  1. 08/22/2024

    Ep.1 - From Customer Service to Customer Experience - Building a Mindset

    In the first episode of Pisano Academy's podcast series, global CX experts John Kalambayi Mpunga and Imad Hazeem use real-world examples and first-hand insights to examine the inevitable shift from a limited customer service approach to a holistic customer experience management mindset for companies looking to win the competition.

  • 1 Episode

About

Join us as we explore the latest trends, best practices, and innovative strategies to help you create exceptional customer and employee experiences. Navigating the complexities of experience management, our podcast offers a unique blend of practical advice, thought-provoking discussions, and real-world case studies.

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