Unplugged with iSolution

iSolution

"Unplugged with iSolution" offers listeners a rare glimpse into the minds of the Middle East and North Africa's most influential business leaders. Go beyond the polished facades and corporate speak as iSolution sits down with key figures across diverse industries for intimate, unscripted conversations. Each episode dives deep into the personal journeys, strategic thinking, and unique perspectives of these prominent individuals, providing listeners with: Invaluable insights: Learn from the successes and challenges of those who have shaped the MENA business landscape.Fresh perspectives: Discover innovative ideas and groundbreaking approaches to navigating today's ever-evolving market.Authentic stories: Hear candid reflections and valuable lessons rarely shared in public forums.Tune in to "Unplugged with iSolution" for a refreshing and insightful look at the driving forces behind the MENA region's dynamic business world.

  1. From Paper Trails To Peace Of Mind: How Tech, Analytics, And UX Are Reshaping Insurance

    Jan 29

    From Paper Trails To Peace Of Mind: How Tech, Analytics, And UX Are Reshaping Insurance

    Reach out! Peace of mind doesn’t come from a thicker policy packet; it comes from a cleaner journey and a fair claim. We sit down with a seasoned insurance and technology leader to map the shift from dot‑matrix paperwork and multi-copy forms to a digital experience built on UX clarity, analytics, and AI. The conversation starts with first principles—how loss ratio and experience drive pricing—and moves into practical levers that reduce friction, improve conversion, and keep customers loyal at renewal. We dig into what makes a modern journey work: minimal fields, smart defaults, calm interfaces, and predictable steps that match how people actually buy. Then we go deeper on machine intelligence. From parsing doctors’ notes and lab results to cross-checking repair histories, AI fraud detection turns slow manual reviews into actionable signals, while human oversight keeps decisions fair and credible. Alongside, we look at portfolio strategy across motor, medical, fire, and marine, and how inflation and trend factors shape sustainable rates rather than race-to-the-bottom pricing. Security and trust anchor everything. In Saudi Arabia, strict data residency and cyber frameworks demand local storage, encryption, audits, and disciplined data retention. That rigor doesn’t just protect customers—it unlocks new value with cyber insurance, where coverage blends with real risk services. On the leadership front, we talk hiring for curiosity over checklists, measuring productivity by outcomes, and choosing vendors who protect brand reputation by delivering reliably. The throughline is simple: technology serves the business, and the customer feels the benefit in fewer clicks, faster claims, and clearer answers. If this conversation helps you rethink your insurance stack or sharpen your customer journey, follow the show, share it with a colleague, and leave a review with your favorite takeaway.

    1h 4m
  2. What Every Founder Learns After Nine Years And A Hard Exit

    Jan 14

    What Every Founder Learns After Nine Years And A Hard Exit

    Reach out! What actually keeps a company alive when markets shift, timelines slip, and the hype fades? We get honest about the unglamorous decisions that turn fragile ideas into durable operations: cutting wait times with clever logistics, stabilizing systems before scaling, and choosing focus over vanity metrics when money and time run thin. We walk through the scrappy solutions that started it all—AM radio channels for truckers, early bets on RFID—and how those experiments grew into real throughput gains at ports. From there, we zoom out to the founder mindset: cash flow as the non-negotiable, patience as a strategy, and the discipline to double down when the curve climbs or relaunch when it dips. We get specific about failure too—shipping too late into crowded markets, arriving a decade early when regulation wasn’t ready—and how to spot a dead horse before it drains your runway. Self-awareness sits at the center. Not every entrepreneur should manage a large org, and that’s fine. Pair the innovator with an operator, hire for speed and judgment, and set crisp rules that keep the team moving. We also tackle the enduring pendulum of tech architecture—centralize, decentralize, and back again—along with the practical power of cloud platforms and the real-world use of AI for documents, analysis, and prompts that actually work. The goal isn’t hype; it’s leverage. Think deeply for ten minutes, then use the tools to multiply your judgment. If you’re weighing a pivot, wondering whether to shut a product, or trying to choose between execution and exploration, this conversation gives you field-tested heuristics you can use today. Subscribe, share this with a founder who needs clarity, and leave a review to tell us your hardest timing call and how you handled it.

    48 min
  3. From Finance To Fleet: Building A Smarter, Safer Ride Service

    12/22/2025

    From Finance To Fleet: Building A Smarter, Safer Ride Service

    Reach out! What if a ride could be cleaner, safer, and still fairly priced? We pull back the curtain with a regional financial controller at Jeenu to show how disciplined leadership and practical technology can outmaneuver bigger ride-hailing brands. From FMCG and retail finance roots to mobility operations, the through line is simple: build systems that make great service repeatable, then let people do their best work. We start with the market problem: riders want reliability and safety without price games, and drivers need better margins to stay. That sets the agenda tight operational loops, clear delegation, and reporting that actually informs decisions. You’ll hear how raw trip data turns into daily “ready reports,” how Google Workspace and integrated maps reduce friction, and why naming owners for each metric keeps teams accountable. We dig into hiring, too: behavioral signals over buzzwords, practical case tasks over trick questions, and the kind of interview that reveals curiosity, humility, and real problem-solving. The episode also charts Jeeny's technology and sustainability path. We connect fleet choices to Vision 2030, explain the business math behind EV adoption, and outline how lower energy and maintenance costs translate into healthier driver income and better rider experience. Pricing fairness ties it together when you control quality and cost, you don’t need gimmicks. Looking ahead, we touch on smart city integration and readiness for autonomous features once policy and infrastructure align, while staying grounded in today’s execution: faster pickups, safer vehicles, and consistent service. If you care about the future of mobility, team leadership, or building data-driven operations that customers actually feel, this conversation brings the playbook. Subscribe for more candid breakdowns, share with someone in transport or tech, and leave a review with the one feature you wish every ride app had.

    21 min
  4. Unplugged with iSolution: Google Cloud's Middle East Strategy & The Future of AI with Julien Rateau

    12/10/2025

    Unplugged with iSolution: Google Cloud's Middle East Strategy & The Future of AI with Julien Rateau

    Reach out! What happens when a lifelong chess player runs platform strategy for one of the world’s biggest clouds? We sat down with Google Cloud EMEA platforms director Julien Rateau to unpack the surprising mix of competitive fire, humility, and approachable leadership that powers real results across the Middle East and beyond. Julien maps his decade at Google, from France to the broader EMEA stage, and explains why hiring smarter, trusting local expertise, and staying close to the field beat top-down control. He shares how imposter syndrome can sharpen leaders, why comfort is a growth trap, and how daily chess practice informs knowledge, calculation, and long-term strategy. The conversation digs into responsible AI and agentic AI, translating the hype into practical value for teams that need clear decisions and measurable outcomes. We go deep on Saudi Vision 2030 and what it takes to align cloud investments with a national transformation: a partner-first model that delivers 24x7 reliability, an API platform that meets customers in their preferred channels, and sustained investment in local talent that turns technology into impact. Whether you care about platform adoption, go-to-market execution, or building resilient teams, you’ll hear concrete insights you can apply right away. If this conversation sparks new ideas, help us reach more curious minds: follow the show, share this episode with a colleague, and leave a quick review telling us your biggest takeaway.

    17 min
  5. Unplugged with iSolution: How A Failed Restaurant, Bold Pivots, And Tenacity Built A Regional Leader

    11/27/2025

    Unplugged with iSolution: How A Failed Restaurant, Bold Pivots, And Tenacity Built A Regional Leader

    Reach out! Open an app to pay a bill and everything just works until it doesn’t. That invisible reliability is the world Rami Kishli builds, from stitching APIs to orchestrating data so services actually deliver. We sit down with Rami to chart a candid, energetic arc: a failed restaurant that taught differentiation, a leap from Lebanon to Kuwait with no job but a plan, and a startup called HITS that sprinted from a $2,000 first order to a successful exit. He then navigated Exact’s structure, sold business outcomes at Cisco, and mentored rising talent at SAP, before taking the riskiest bet of all leading Software AG’s Middle East business when the brand was struggling. What follows is a decade-long turnaround built on cause, clarity, and relentless execution. Then comes the twist: IBM’s acquisition of WebMethods and StreamSets. Rami shares the shock, the 48-hour reset, and the nuts and bolts of leading people through an emotionally charged change how staying close, telling the truth, and reframing loss unlock real momentum. We dig into the plumbing behind modern life: how integration lets AI agents act, why enterprise data is the new fuel, and what breaks when that layer is weak. He explains WebMethods and StreamSets in plain language that anyone can grasp. Rami also tackles the big question on everyone’s mind: Will AI take jobs? His answer is grounded and actionable roles will transform, new ones will appear, and the safest hedge is mastering critical thinking, creativity, and social skills. We touch on Saudi Arabia’s Vision 2030 as a living blueprint for transformation at national scale, and we explore how racing 5Ks under 17 minutes trains the same mental muscles leaders need at work: pace, focus, and edge without collapse. If you care about the future of integration, AI, and practical leadership, this conversation brings the strategy and the story. Subscribe, share with a friend, and leave a review with your favorite takeaway we read every one.

    1h 2m
  6. Unplugged with iSolution: My Naghi: When Software Drives And Culture Steers

    11/24/2025

    Unplugged with iSolution: My Naghi: When Software Drives And Culture Steers

    Reach out! Want to know why your next “car” might be a subscription, a shared ride, or a hybrid one you upgrade by software?  We sit down with Dr. Zakaria to unpack how mobility is transforming the automotive business far beyond EV hype. From dealership floors to data platforms, we trace the shift from one-time sales to lifetime relationships where software, service, and trust define winners. We get practical about market readiness: when EVs make sense, where hybrids lead, and why charging reliability, financing, and skilled technicians drive adoption more than press releases. Dr. Zakaria shares a candid view from inside the industry, balancing luxury, premium, and mainstream lineups; running dual tracks for EV and hybrid; and deciding when local manufacturing beats imports. We talk total cost of ownership, lease-to-own models, and the role of cybersecurity now that cars are rolling computers. If you care about safety, performance parity, and battery lifecycles, this conversation brings clarity without the buzzwords. Leadership and culture make or break the transition. We compare gut vs data when decisions are urgent, show how to run clean budgeting and high-candor feedback, and outline weekly strategy rhythms that keep teams aligned without drama. The throughline is simple: behavior change sticks when communication is consistent, rituals are clear, and adoption includes everyone—from executives to technicians. Step by step, the industry is moving slowly but surely toward a mobility future built on solid ground. If this episode gave you a sharper view of where autos and mobility are headed, follow the show, share it with a friend, and leave a review with your biggest takeaway. Your feedback helps us bring more grounded, useful conversations to your feed.

    37 min

About

"Unplugged with iSolution" offers listeners a rare glimpse into the minds of the Middle East and North Africa's most influential business leaders. Go beyond the polished facades and corporate speak as iSolution sits down with key figures across diverse industries for intimate, unscripted conversations. Each episode dives deep into the personal journeys, strategic thinking, and unique perspectives of these prominent individuals, providing listeners with: Invaluable insights: Learn from the successes and challenges of those who have shaped the MENA business landscape.Fresh perspectives: Discover innovative ideas and groundbreaking approaches to navigating today's ever-evolving market.Authentic stories: Hear candid reflections and valuable lessons rarely shared in public forums.Tune in to "Unplugged with iSolution" for a refreshing and insightful look at the driving forces behind the MENA region's dynamic business world.