Jaime Hunt has spent more than two decades inside higher education marketing, including nine years as a chief marketing officer at three very different institutions. Now she is the founder of Solve Higher Ed Marketing, author of Heart Over Hype: Transforming Higher Ed Marketing with Empathy, instructor at West Virginia University, and host of Confessions of a Higher Ed CMO. In this episode of Escape Velocity, Tracey Halvorsen, CEO of adeo, talks with Jaime about what higher ed marketing looks like from the inside, why empathy is not the opposite of accountability, and how colleges and universities can stop reaching for tactics and start solving the real problems. They get into Jaime’s shift from journalism to higher ed, what changed when she launched her own firm, and why entrepreneurship made her feel “ungovernable” in the best possible way. They also talk about the evolution of brand and marketing inside higher ed, why internal audiences matter as much as external polish, how agencies can better collaborate with campus teams, and why marketing work has to connect to measurable institutional goals. The conversation also moves into the pressure higher ed is under right now: the enrollment cliff, shrinking budgets, AI panic, risk aversion, institutional sameness, and the danger of mistaking shiny objects for innovation. Jaime makes the case for curiosity, empathy, and problem-solving as essential leadership disciplines, especially in a moment when campuses need sharper strategy, stronger alignment, and more human-centered marketing. This is a conversation for higher ed marketers, enrollment leaders, agency partners, presidents, CMOs, and anyone trying to build work that is more useful, more honest, and less driven by hype. Guest links:Solve Higher Ed MarketingHeart Over Hype: Transforming Higher Ed Marketing with EmpathyConfessions of a Higher Ed CMOJaime Hunt on LinkedIn Escape Velocity is hosted by Tracey Halvorsen, CEO of adeo, a brand, digital, and communications agency based in Baltimore working with higher education, cultural institutions, nonprofits, and complex growth brands. Learn more at helloadeo.com. Topics: higher ed marketing, enrollment marketing, higher education branding, empathy-driven marketing, higher ed CMO, brand strategy, AI in higher education, higher ed enrollment cliff, campus communications, student journey mapping, marketing leadership, internal change management, Solve Higher Ed Marketing, Heart Over Hype, Jaime Hunt.