The Hidden Pulse with Cissy M

Cissy Mangrum
  • 5.0 (1)
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  • Updated Daily

This podcast features real conversations with individuals across the healthcare and dental world, from entry-level professionals to CEOs and Doctors. It dives into their career journeys, sharing everything from hilarious moments to serious challenges they've overcome. With a blend of humor, resilience, and real-life lessons, it's the perfect way to wind down the week—laugh, learn, and get inspired by the people who run healthcare and dentistry.

  1. 1d ago

    The Hidden Pulse w/Cissy Guest Courtney Staiger

    🎙️ The Hidden Pulse with Cissy What if the person stealing from your dental practice isn't a stranger, but someone you've trusted for 20 years? Welcome to The Hidden Pulse with Cissy, where we go beyond titles, strategies, and success stories to uncover the people, passion, and purpose driving healthcare, business, and leadership forward. I'm your host, Cissy Mangrum, and today I'm welcoming Courtney Staiger, a dental operations, revenue cycle, and fraud investigation professional helping doctors protect the practices they've worked so hard to build. Courtney brings approximately 20 years of dental experience, beginning chairside as a Registered Dental Assistant before moving into office management, revenue cycle leadership, and eventually serving as a Director at a dental RCM company. Today, she investigates fraud and embezzlement, identifies financial vulnerabilities, and helps practices strengthen security and internal controls. And this is a conversation every healthcare and dental leader needs to hear. Courtney and I explore real situations involving stolen products, diverted insurance payments, payroll manipulation, unauthorized adjustments, and financial transactions that should have raised questions long before anyone discovered what was happening. We also explore why practices become vulnerable, the warning signs leaders overlook, and why independent financial oversight matters. Courtney even shares a beautiful patient experience that reminds us why so many of us chose healthcare in the first place. It's about protecting people, patients, relationships, and the future of the organization. Here's my question for every practice owner and healthcare leader: "If someone were stealing from my practice today, would I know? And if I wouldn't, why not?" Expect eye-opening stories, practical lessons, a few laughs, and a different perspective on financial accountability. 🎙️ About Our Guest Courtney Staiger Dental Fraud Investigation  🎤 About Your Host Cissy Mangrum, MBA, CMPE, CPC Speaker | Author | Healthcare Operations & Revenue Cycle Leader With 30+ years in healthcare and dentistry, Cissy is passionate about sharing the stories and experiences of those shaping the medical and dental industries. 📬 Connect with Cissy LinkedIn: https://www.linkedin.com/in/cissy-mangrum Facebook: https://www.facebook.com/profile.php?id=61594530665767 Website: https://www.cissymangrum.com Email: cissy@cissymangrum.com 🎧 Listen, Follow & Share Find The Hidden Pulse with Cissy on Spotify, Apple Podcasts, YouTube, and other major podcast platforms. If this episode makes you think differently about trust and financial oversight, subscribe, leave a review, and share it with someone who needs to hear it. 🎙️ Want to Be a Guest in 2027? I'm looking for doctors, dentists, nurses, hygienists, administrators, RCM professionals, operators, entrepreneurs, innovators, and leaders. My passion is giving the people behind healthcare a voice and helping those outside our industry understand what really happens behind the scenes. You don't need a fancy title or a C-suite position to have a story worth hearing. 📩 Email cissy@cissymangrum.com to be considered.

  2. 1d ago ·  Bonus

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  3. Sep 26

    The Hidden Pulse w/Cissy Guest Bonnie Thompson

    🎙️ The Hidden Pulse with Cissy Where we go beyond the titles, strategies, and success stories to uncover the people, passion, and purpose driving healthcare, business, and leadership forward. The Hidden Pulse brings together voices from every corner of healthcare and business. From frontline staff and clinicians to physicians, entrepreneurs, executives, authors, innovators, and C-suite leaders, every voice matters because every story helps us better understand the people behind the work and the decisions that shape our industries and our lives. I'm your host, Cissy Mangrum Today, I'm honored to welcome Bonnie Thompson, Chief Operating Officer of Forrest Family Dentistry. Bonnie brings more than 35 years of experience in the dental industry, but what makes her perspective so powerful is where that experience began. She started her career as a dental assistant and worked her way through the industry to become a COO, giving her a rare perspective that spans from the front lines of patient care to executive leadership. And that perspective matters, especially when we're talking about change. We spend a lot of time talking about technology, AI, growth, acquisitions, new systems, and operational transformation. But change in healthcare and dentistry doesn't fail simply because of technology. Sometimes it fails because leaders underestimate the people who actually have to live with that change every single day.  In today's conversation, Bonnie and I dig into the human side of change management and why leaders need to understand what is happening beneath the surface-level resistance they see. We talk about why seemingly small changes can create very real fear and anxiety, how leaders can recognize resistance before it derails an implementation, and why trust and communication have to come before adoption. We also explore what happens when organizations grow faster than their culture can keep up with, why understanding the front end of a practice is critical when scaling a dental organization, and how operations and the revenue cycle are often misunderstood, even though they touch almost every part of the patient and team experience. And, of course, we talk about AI. Not from the perspective of replacing people, but from the perspective of removing low-value, repetitive work so our teams have more time to do the things technology cannot replace: build relationships, solve problems, communicate with patients, and care for people. Bonnie also shares something every leader can learn from: how she reads the person in front of her and adapts her communication based on what that individual needs to hear, understand, and feel safe moving forward. Because the same change can feel like a minor adjustment to one person and a complete identity crisis to another.  This is The Hidden Pulse with Cissy, where every story is a pulse, and every pulse is a testament to the human spirit. Guest Bonnie Thompson, Chief Operating Officer, Forrest Family Dentistry Host: Cissy Mangrum, MBA, CMPE, CPC. Speaker | Thought Leader | Author | Medical & Dental Operations & RCM LinkedIn: https://www.linkedin.com/in/cissy-mangrum Facebook: https://www.facebook.com/profile.php?id=61594530665767 Website: www.CissyMangrum.com Email: cissy@cissymangrum.com

  4. Jul 13 ·  Video

    The Hidden Pulse w/Cissy Guest Dina Lynch Eisenberg, JD

    🎙️ The Hidden Pulse with Cissy Welcome to The Hidden Pulse with Cissy, where we go beyond the titles, beyond the strategies, and beyond the success stories to uncover the people, passion, and purpose driving healthcare, business, and leadership forward. The Hidden Pulse brings together voices from every corner of healthcare and business. From frontline staff and clinicians to physicians, entrepreneurs, executives, authors, innovators, and C-suite leaders, every voice matters because every story helps us better understand the people behind the work and the decisions that shape our industries and our lives. I'm your host, Cissy Mangrum, Co-Founder and Chief Revenue Officer of RevTech Partners and MaximizeRCM Consulting, where we operationalize your KPIs and transform revenue cycle challenges into opportunities through technology, knowledge, education, and proven processes. Today, I'm honored to welcome Dina Lynch Eisenberg. For more than 30 years, Dina has helped people navigate difficult conversations, high stakes decisions, and the moments that can change the course of a career, an organization, or an entire life. As a lawyer, mediator, Organizational Ombuds, and founder of Talkola and Your Quiet Rebuild, she has dedicated her career to helping people make decisions they can trust when the stakes are at their highest. Through Talkola, Dina helps organizations strengthen communication, improve decision making, and address conflict before it becomes costly. Through Your Quiet Rebuild, she empowers women over 50 who are navigating major life transitions by providing practical playbooks, decision tools, and guidance for rebuilding with confidence. What I admire most about Dina's work is that whether she's helping an executive team navigate organizational conflict or helping someone rebuild after a major life change, her mission remains the same: creating clarity, confidence, and better decisions. She believes thoughtful preparation leads to stronger relationships, better outcomes, and fewer regrets, and I think that's something every one of us can learn from. In today's conversation, we're going to explore why difficult conversations matter, how leaders can make better decisions under pressure, what organizations can do to create healthier cultures before conflict escalates, and why some of life's biggest transitions can become opportunities for remarkable growth. Whether you're a healthcare executive, business leader, entrepreneur, or someone navigating your own next chapter, I know you'll walk away from today's conversation with practical insights and a fresh perspective. This is The Hidden Pulse with Cissy, where every story is a pulse, and every pulse is a testament to the human spirit. Reach out to Dina Lynch Eisenberg, JD https://www.linkedin.com/in/dinalyncheisenberg/ Website - Talkola.com Cissy Mangrum, Co-Founder and CRO of RevTech Partners www.revtechpartners.com Linkedin https://www.linkedin.com/in/cissy-m-12485344/

  5. May 29

    The Hidden Pulse w/Cissy Guest Heather Lodge

    Welcome to the Hidden Pulse with Ciissy On this episode of The Hidden Pulse with Cissy, we welcome Heather Lodge, a revenue growth strategist and healthcare marketing expert who helps health tech companies transform from founder-led sales organizations into scalable, predictable revenue engines. Heather specializes in partnering with Series A health tech companies that have achieved early success but are struggling to scale beyond founder relationships and hustle. She works with CEOs, founders, and growth leaders to build the systems, strategies, and marketing infrastructure needed to support long-term growth, improve pipeline consistency, and demonstrate measurable ROI. With deep expertise in healthcare marketing, sales alignment, and strategic growth, Heather helps organizations navigate common challenges such as standing out in a crowded market, creating messaging that resonates with complex healthcare buying committees, and preparing for future funding rounds. What sets Heather apart is her hands-on approach. Rather than delivering a strategy and walking away, she works alongside leadership teams to implement solutions, optimize processes, and leverage AI-powered tools that increase efficiency without increasing headcount. Her data-driven methodology ensures that every marketing initiative is tied to business outcomes that matter to investors, boards, and stakeholders. During our conversation, Heather shares insights on scaling health tech companies, building sustainable growth frameworks, aligning product, sales, and marketing teams, and using AI strategically to drive meaningful results. If you're a healthcare leader, founder, marketer, or entrepreneur looking to accelerate growth and build a stronger revenue engine, you won't want to miss this conversation. You can reach Heather through LinkedIn - https://www.linkedin.com/in/hslodge/ I am your host, Cissy Mangrum, Co-Founder and Chief RCM and Growth Officer of RevTech Partners and MaximizeRCM Consulting, where we turn your KPIs and the challenges of dental and medical offices into opportunities through technology, knowledge, education, and processes.  Cissy Mangrum: Cissy.Mangrum@RevTechPartners.com

  6. May 22

    The Hidden Pulse w/Cissy Guest Marissa Gonzales

    Welcome to The Hidden Pulse with Cissy, where we bring you the stories, insights, and voices shaping the future of the dental and medical industry. Today we welcome our guest, Marissa Gonzales. The Hidden Pulse brings people from all walks of the healthcare industry together. We have guests ranging from individuals on the front line, including front office and clinical teams, Operations, RCM, Finance, Leaders, Doctors, and C-Suite. Every voice matters, helping us better understand what it's really like to work in our industry. I am so excited to have Marissa Gonzales on the show. Marissa is a former journalist turned DSO marketing strategist and Sparkle Success Manager at Our Thrive Tribe. With a background in Mass Communication and Media Studies from the ASU Walter Cronkite School of Journalism, Marissa has built her career around one core passion: telling stories that matter. From her beginnings in the newsroom to becoming a strategic voice in the growing DSO space, Marissa now helps dental organizations and industry partners communicate with clarity, confidence, and purpose. At Our Thrive Tribe, she leads client onboarding, internal operations, and strategic execution, helping brands transform their messaging, strengthen alignment, and create meaningful connections within their organizations and communities. Marissa brings a unique blend of creativity, operational insight, and authentic leadership to everything she does. Whether she is helping marketers find their voice, building systems behind the scenes, or guiding professionals in developing a stronger LinkedIn presence, her focus remains the same: making strategy feel human while empowering people to do their best work. She is also a passionate advocate for meaningful change, using her voice to spotlight the unheard, encourage others, and create environments where people feel seen, supported, and inspired. Her energy, authenticity, and commitment to helping others shine make this conversation one you will not want to miss. I am your host, Cissy Mangrum, Co-Founder and Chief Revenue and Growth Officer of RevTech Partners and MaximizeRCM Consulting. Cissy Mangrum: Cissy.Mangrum@RevTechPartners.com

  7. Mar 31

    The Hidden Pulse w/Cissy Guest Matt Ornstein

    Welcome to The Hidden Pulse with Cissy, where we bring you the stories, insights, and voices shaping the future of the dental and medical industry.  The Hidden Pulse brings people from all walks of the healthcare industry together. We have guests ranging from individuals on the front line, including front office and clinical teams, Operations, RCM, Finance, Leaders, Doctors, and C-Suite.  Every voice matters, helping us better understand what it's really like to work in our industry.  I am so thrilled to have my guest, Matt Ornstein, on the show! Matt is a seasoned entrepreneur and dental industry expert with a proven track record of building, scaling, and growing businesses in the dental space.  He currently serves as Co-CEO of Fortem Holdings, is the Co-Founder of Dental Pitch Brokerage, and the Principal at WinCo Partners.  Matt is also an award-winning sell-side dental M & A advisor, recognized for his expertise in helping dentists maximize the value of their practices. With deep experience across both the clinical and business sides of dentistry, Matt has been directly involved in the acquisition, growth, and sale of numerous dental practices nationwide.  He brings a practical, real-world perspective to the complexities of buying and selling dental practices, guiding dentists through every stage from valuation and deal structuring to post-sale integration and long-term growth strategy. Matt is a published author, a sought-after speaker, and a recognized expert in the business of dentistry.  He is passionate about educating dental professionals on how to build enterprise value and navigate success transitions.  On this podcast, Matt shares insider knowledge on maximizing practice value, avoiding common pitfalls, and understanding both the emotional and financial dynamics of pre- and post-sale transitions.  His insights are especially valuable for dentists considering a sale, exploring partnerships, or looking ot scal strategically.  I am your host, Cissy Mangrum, Co-Founder and Chief RCM and Growth Officer of RevTech Partners and MaximizeRCM Consulting, where we operationalize your KPIs and all aspects of the dental and medical office challenges into opportunities through technology, knowledge, education, and processes.  Cissy Mangrum: Cissy.Mangrum@RevTechPartners.com Matt Ornstien: DentalPitchBrokerage.com

  8. Mar 27

    The Hidden Pulse w/Cissy Guest Stephen Galanopoulos

    🎙️ Welcome back to The Hidden Pulse—where we share the stories, insights, and voices shaping the future of the dental and medical industry. At The Hidden Pulse, we bring together professionals from across the healthcare landscape. Our guests range from front-line team members, both clinical and administrative, to leaders in clinical operations, revenue cycle management (RCM), and the C-suite. Every voice matters, helping us better understand what it's truly like to work in our industry today. I'm thrilled to welcome today's guest, Steven Galanopoulos, CEO and Founder of Pathway Search—a nationally recognized healthcare recruiting and professional search firm specializing in top-tier financial and RCM leaders and teams. I was introduced to Steven through a colleague, and we immediately connected. Since then, he's been an incredible resource, and I've referred many professionals his way. It's a great reminder of the power of networking—bringing the right people together truly makes an impact. Steven specializes in placing healthcare and dental executives, including CEOs, Controllers, Accountants, RCM Leaders, and Directors, as well as key staffing roles. His clients range from Fortune 500 companies to MSOs, DSOs, and everything in between. In this episode, we dive into Steven's passion for people, why he founded Pathway Search, and his unique, relationship-driven approach to recruiting. He challenges traditional hiring methods—valuing meaningful connections over resumes—to match the right people with the right organizations. I'm your host, Cissy Mangrum, Co-Founder and Chief Revenue Officer of RevTech Partners and MaximizeRCM Consulting. We help organizations operationalize KPIs and transform revenue cycle challenges into opportunities through technology, education, and process improvement. This is The Hidden Pulse with Cissy—where every story is a pulse, and every pulse is a testament to the human spirit. So grab a cup of coffee or tea, sit back, and join us for some truly inspiring stories. Contact Stephen Galanopoulos: stephen@pathwaysearch.com Contact Cissy Mangrum: cissy.mangrum@revtechpartners.com

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About

This podcast features real conversations with individuals across the healthcare and dental world, from entry-level professionals to CEOs and Doctors. It dives into their career journeys, sharing everything from hilarious moments to serious challenges they've overcome. With a blend of humor, resilience, and real-life lessons, it's the perfect way to wind down the week—laugh, learn, and get inspired by the people who run healthcare and dentistry.

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