Shades of CX

Thirteen Twenty Concepts
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Over 75% of minority-owned businesses fail within their first 18 months. One of the main areas of failure is not having a successful customer experience. I’m 20 years in the customer experience industry with a variety of Fortune 500 companies. Shades of CX Podcast offers an online perspective to improve the customer journey for small businesses. Now Let’s Engage, Empower, and Excel

Episodes

  1. 03/28/2025

    S1, E3: Creating a CX Strategy That Reflects Your Brand Values

    For small businesses your brand identity is your greatest strength. Every interaction with a customer is a chance to show who you are, what you stand for, and why they should choose you. We’ll focus on three key areas to help you get started: Engage – building authentic connections, Empower – taking actionable steps, and Excel – measuring and celebrating your success Website: subscribepage.io/shadescxlanding

  2. 03/25/2025

    Using Customer Feedback to Evolve Your Business

    Did you know that small changes in how you engage with customers can lead to BIG results? Here’s is one way you can engage and that is by collecting and acting upon feedback.  In this episode I will share with you different feedback methods, ways to empower your employees to use them, and how to track results. Not only does this build trust, but it also gives you actionable insights to improve your services. Website: https://thirteentwentyconcepts.my.canva.site/ Email: thriteentwentyconcepts@gmail.com

  3. 03/25/2025

    Champagne Service on a Beer Budget

    How to Provide Exceptional Service on a Beer Budget. Website: https://thirteentwentyconcepts.my.canva.site/ Email: thriteentwentyconcepts@gmail.com

  4. Trailer

    Trailer: Shades of CX

    Over 75% of minority-owned businesses fail within their first 18 months.  One of the main areas of failure is not having a successful customer experience.  Mel Tarpley has over 20 years in the customer experience industry with a variety of Fortune 500 companies. Shades of CX Podcast offers an online perspective to improve the customer journey for small businesses.   Now Let’s Engage, Empower, and Excel

Trailer

About

Over 75% of minority-owned businesses fail within their first 18 months. One of the main areas of failure is not having a successful customer experience. I’m 20 years in the customer experience industry with a variety of Fortune 500 companies. Shades of CX Podcast offers an online perspective to improve the customer journey for small businesses. Now Let’s Engage, Empower, and Excel

Information

  • Creator
    Thirteen Twenty Concepts
  • Years Active
    2025
  • Episodes
    4
  • Rating
    Clean
  • Copyright
    © Thirteen Twenty Concepts
  • Show Website
    Shades of CX