YOURCXC: BRINGING THE HUMAN BACK IN CUSTOMER EXPERIENCE

YourCXC
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✨ Welcome to YourCXC—Your Customer Experience Consultant! ✨ My name is Gareth Cummings, Your Customer Experience Consultant. I help businesses of all sizes design and deliver exceptional Customer Experience whilst maintaining a human connection. The show provides businesses and individuals with: ✅ Practical tips and strategies you can apply today. 💡 Fresh insights and trends shaping the future of CX. 📚 Real-world opinions and case studies to inspire innovation. ❓ Answers to your burning customer experience questions—because your voice drives the conversation!

  1. 06/04/2025

    6 MONTH COMPANY UPDATE | YOUR CUSTOMER EXPERIENCE CONSULTANT

    Welcome to the 6-Month Company Update!In this video, I’m sharing the full journey of building YourCXC over the past six months — with a special focus on company formation, the challenges, and how I am helping clients improve customer experience across their organisations.Here’s what you’ll learn:🔹 How the business idea for YourCXC came to life🔹 What it took to legally set up the company in the UAE — trade license, taxes & banking🔹 Early marketing efforts and what actually worked🔹 Real stories from client meetings — including common CX gaps we’re solving🔹 What clients are asking for, and how I am adapting to meet those needs🔹 A look ahead: my goals and growth plansThis update is packed with practical insights — whether you're a client, consultant, or CX-curious.📅 BOOK A FREE CONSULTATIONWant to see how YourCXC can support your business? Let’s talk.👉 https://www.yourcxc.com/booking-calendar👀 Check out all the Your Customer Experience Explained videos to satisfy your customers:https://youtube.com/playlist?list=PL5ULwhwXE8lhJqfHsiAy9a1tbRyhCH8tZ&si=nt9KXkeUwHpVJISP#CustomerExperience #ClientSuccess #CXConsultant #YourCXC #UAEbusiness #ServiceDesign #SmallBusinessUpdate #CustomerJourney

    29 min

  2. 05/28/2025

    CUSTOMER EXPECTATIONS: WHAT BIG BUSINESSES DON'T TELL YOU | YOUR CUSTOMER EXPERIENCE CONSULTANT

    In this video, I uncover the truth behind rising customer expectations and why many big businesses are struggling to keep up. From digital transformation and siloed systems to outdated customer journey strategies, I break down the key reasons behind the disconnect — and what you can do to deliver a better Customer Experience.👉 If you’re a business owner, CX lead, or just passionate about improving your customer journey, this is a must-watch.👀 Check out all the Your Customer Experience Explained videos to satisfy your customers:https://youtube.com/playlist?list=PL5ULwhwXE8lhJqfHsiAy9a1tbRyhCH8tZ&si=nt9KXkeUwHpVJISP📌 What You’ll Learn:✅ Why customer expectations have changed dramatically✅ The real reasons large companies fail to meet those expectations✅ How legacy systems and silos block seamless customer experiences✅ The strategies YOU can use to bridge the gap✅ The future of customer engagement and how to stay aheadWhether you're building your CX strategy from scratch or refining your digital journey, this video gives you the insights you need to compete in the experience economy.🔍 Need help mapping your customer journey or improving your CX strategy?🎯 Book your FREE CONSULTATION now at: https://www.yourcxc.com/booking-calendar#CustomerExperience #CustomerJourney #CXStrategy #DigitalTransformation #CustomerExpectations #CustomerCentricity #YourCXC

    11 min

  3. 05/21/2025

    AUGMENTED REALITY - VIRTUAL TRY-ONS AND PERSONALISATION | YOUR CUSTOMER EXPERIENCE CONSULTANT

    In this video, I explore how Augmented Reality (AR) is revolutionising the retail industry by transforming the customer journey and enhancing customer experience. Discover how AR can help your business increase customer satisfaction, boost sales, and create personalised shopping experiences. 🚀 In This Video, I Cover: ✅ How AR is transforming the shopping experience with virtual try-ons ✅ Real-world examples of brands using AR to boost engagement ✅ The power of AR personalisation and tailored product recommendations ✅ The future of AR in retail and beyond 👀 Check out all the Your Customer Experience Explained videos to satisfy your customers:https://youtube.com/playlist?list=PL5ULwhwXE8lhJqfHsiAy9a1tbRyhCH8tZ&si=nt9KXkeUwHpVJISP 🔍 Ready to enhance your customer experience strategy? Book a consultation with me today: 👉 https://www.yourcxc.com/booking-calendar 📢 Don’t miss our latest insights on customer experience! ✅ Like, Subscribe, and turn on Notifications! ✅ Share this video with your network. #CustomerExperience #CustomerJourney #Consultation #AugmentedReality #VirtualTryOn #RetailInnovation #YourCXC

    5 min

  4. 05/14/2025

    🚀 CUSTOMER EXPERIENCE HACKS FOR EARLY-STAGE STARTUPS | YOUR CUSTOMER EXPERIENCE CONSULTANT

    First impressions can make or break your startup — and that’s where customer experience comes in. In this video, I share practical CX strategies that help early-stage businesses build loyalty, boost engagement, and turn new customers into lifelong advocates. From personalising the customer journey to handling complaints with confidence, these hacks are designed to help you stand out in a crowded market — even on a startup budget. 💡 Learn how to: ✅ Build a strong digital first impression ✅ Personalise onboarding experiences ✅ Use feedback to drive growth ✅ Create wow moments that keep customers coming back ✅ Build a customer-centric culture from day one 👀 Check out all the Your Customer Experience Explained videos to satisfy your customers:https://youtube.com/playlist?list=PL5ULwhwXE8lhJqfHsiAy9a1tbRyhCH8tZ&si=nt9KXkeUwHpVJISP 🔍 Need expert help with your customer experience? 📅 Book a free consultation now: https://www.yourcxc.com/consultation 🌐 Visit our website: https://www.yourcxc.com 🎥 Subscribe for more CX strategies, startup tips, and consultation insights to help you grow. #CustomerExperience #CustomerJourney #StartupCX #CXConsultant #YourCXC #CustomerSuccess #CustomerRetention #StartupTips #Onboarding #CXStrategy

    6 min

  5. 05/07/2025

    US TARIFFS: A CX PERSPECTIVE – HOW RISING COSTS IMPACT CX | YOUR CUSTOMER EXPERIENCE CONSULTANT

    From your morning coffee to your next tech upgrade, US tariffs are quietly reshaping how—and what—we buy. But what does this mean for the Customer Experience? In this video, I break down how tariffs impact the Customer Journey—from rising prices to disrupted product availability—and explore how businesses can adapt with strategies that protect customer trust. ✅ What are tariffs, and why do they matter? ✅ How do they affect your day-to-day experiences as a consumer? ✅ What can businesses do to maintain brand loyalty and CX excellence in a tariff-driven economy? Whether you're a business owner or curious customer, this episode is for you. 👀 Check out all the Your Customer Experience Explained videos to satisfy your customers:https://youtube.com/playlist?list=PL5ULwhwXE8lhJqfHsiAy9a1tbRyhCH8tZ&si=nt9KXkeUwHpVJISP 🔗 Book a consultation: https://www.yourcxc.com/consultation 🌐 Learn more at: https://www.yourcxc.com 👇 Share your experiences in the comments—how have rising prices or reduced availability affected your shopping habits? #CustomerExperience #CustomerJourney #CX #Tariffs #CXStrategy #YourCXC #CustomerExperienceConsultant #BusinessConsultation

    7 min

  6. 04/30/2025

    CUSTOMER EXPERIENCE: THE FUTURE OF RETAIL | YOUR CUSTOMER EXPERIENCE CONSULTANT

    Retail is evolving—and fast. In this video, we explore how the customer experience is becoming the most powerful driver of success in the modern retail landscape. From the rise of e-commerce and omni-channel strategies to AI-driven personalisation and ethical sourcing, the future of retail is customer-centric.🚀 Whether you're a retail leader, store owner, or startup founder, understanding the customer journey and creating intentional, memorable experiences is no longer optional—it's essential.What we cover:✅ The shift from brick-and-mortar to digital-first✅ How social media and influencer marketing shape buying behaviour✅ Why personalisation and omni-channel are key✅ How data and technology can elevate your customer experience✅ Real-world examples of retail CX done right✅ The impact of AR, VR, and sustainability on future shopping habits📈 Want to transform your retail strategy with expert guidance?👉 Book your FREE consultation today at https://www.yourcxc.com/booking-calendarLet’s build a retail experience your customers will remember.#CustomerExperience #CustomerJourney #RetailFuture #Consultation #YourCXC #RetailStrategy #Omnichannel #Ecommerce #CX #CustomerCentric #DigitalRetail

    6 min

  7. 04/23/2025

    HOW TO USE CUSTOMER FEEDBACK TO DRIVE INNOVATION | YOUR CUSTOMER EXPERIENCE CONSULTANT

    Customer feedback isn't just helpful—it's essential. In this video, I’ll walk you through how to use real customer insights to spark innovation, improve your services, and elevate the entire Customer Journey. Whether you're running a small team or managing a growing business, feedback can be your greatest competitive edge.We’ll cover: ✅ Why customer feedback matters✅ Smart ways to collect feedback✅ How to analyse and categorise feedback✅ Turning insights into real business improvements✅ Creating a feedback-driven cultureAs a Your Customer Experience Consultant, I help businesses like yours transform feedback into action. If you're ready to take your customer experience to the next level, let's talk!👉 Book your FREE consultation here: https://www.yourcxc.com/booking-calendar🔔 Don’t forget to like, comment, and subscribe for more tips on customer experience, journey mapping, and business growth.#CustomerExperience #CustomerJourney #Consultation #CX #CustomerFeedback #BusinessGrowth #YourCXC #Innovation

    7 min

  8. 04/16/2025

    THE CUSTOMER EXPERIENCE OF THE METAVERSE | YOUR CUSTOMER EXPERIENCE CONSULTANT

    The metaverse is no longer a distant future—it’s happening now. In this video, I explore how brands are reimagining the Customer Experience through immersive, interactive, and personalised digital spaces like Meta’s Horizon Worlds and Microsoft Mesh.✅ Discover real-world examples from brands like Nike, Gucci, and Adidas.✅ Learn how the metaverse is transforming the Customer Journey.✅ Understand the opportunities—and challenges—for businesses diving into this new digital frontier.Whether you're a marketer, business leader, or entrepreneur, now is the time to ask: Is your brand ready for the metaverse?🔍 Need help navigating your Customer Experience strategy in the metaverse?Book your free consultation with me today 👉 https://www.yourcxc.com/booking-calendar👍 Like, comment, and subscribe for more insights on Customer Experience, digital strategy, and innovation.🔔 Don’t forget to hit the bell icon to stay updated!#CustomerExperience #MetaverseCX #CustomerJourney #YourCXC #CXConsultation #DigitalTransformation

    6 min
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About

✨ Welcome to YourCXC—Your Customer Experience Consultant! ✨ My name is Gareth Cummings, Your Customer Experience Consultant. I help businesses of all sizes design and deliver exceptional Customer Experience whilst maintaining a human connection. The show provides businesses and individuals with: ✅ Practical tips and strategies you can apply today. 💡 Fresh insights and trends shaping the future of CX. 📚 Real-world opinions and case studies to inspire innovation. ❓ Answers to your burning customer experience questions—because your voice drives the conversation!

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