Care Intelligence Revolution

Health Connect
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Real-life stories in health and social care, discussions on the ground about how technology in health and social care is impacting care workers’ lives and daily jobs, all about person-centred care and how to transform your care to achieve Outstanding.

  1. Oct 27

    Oliver McGowan Mandatory Training - What Care Providers Actually Need to Do

    Oliver McGowan’s death in 2016 led to a lifelong campaign by his parents and, ultimately, a legal requirement for health and social care staff to receive learning disability and autism training appropriate to their role. But six years on, confusion still surrounds what that actually means for providers. In this episode of The Care Intelligence Revolution, Mark Topps is joined by Elaine Warner, Managing Director of Care Business Associate Training (CBAT), to cut through the confusion and explain what providers need to know. In this episode, we cover: Who Oliver McGowan was and why this training exists The difference between Tier 1 and Tier 2, and who needs which What the Code of Practice says, and its four standards Whether you can use training other than the Oliver McGowan programme What the experts with lived experience bring, and what staff have said about the training Practical challenges: releasing staff, wellbeing support, and the hidden costs of train-the-trainer Funding through the Adult Social Care Workforce Dataset What CQC will look for, and why an action plan matters Refresher requirements every three years Whether you run a care home, a domiciliary service or a hospital team, this conversation is a reminder that the training is about culture, not just compliance. It’s about asking, listening and doing. To find out more about Care Business Associate Training click here  To connect with our guest, Elaine Warner click here  To connect with our host, Mark Topps on LinkedIn click here. To be a guest, email mark.topps@health-connect.com Find out more about Health Connect here

  2. Sep 29

    What Happens When We Step Outside?

    What happens when we stop seeing nature as somewhere we simply go, and start seeing it as part of how we care? This week, Mark is joined by Tris Rodriguez, Founder of Trees and Tranquility, to explore forest therapy, wellbeing and the role nature can play in social care. From supporting people with different mobility needs to reducing stress, building connection and challenging our approach to risk, they explore why sometimes the simplest solutions can be right on our doorstep. Could stepping outside change the way we think about care? To find out more about Trees and Tranquility click here  To connect with our guest, Tris Rodriguez click here  To connect with our host, Mark Topps on LinkedIn click here. To be a guest, email mark.topps@health-connect.com Find out more about Health Connect here

  3. Sep 15

    CQC and DHSC - Achieving Good Outcomes with a Digital Social Care Record

    In this episode of the Care Intelligence Revolution, our host Mark Topps sits down for a high-level discussion with representatives from the Care Quality Commission (CQC) and the Department of Health and Social Care’s, Digitising Social Care programme to look at how you can achieve good outcomes with a Digital Social Care Record. In this episode they explore the strategic shift toward digital transformation in adult social care, how you can improve quality and safety, the role of integrated care systems, and prove practical guidance for selecting a system, managing organisational change, and leveraging digital skills frameworks to support staff and those you support during the transition  Find out more about Health Connect here To connect with our host, Mark Topps on LinkedIn click here. To be a guest, email mark.topps@health-connect.com

  4. Aug 25

    The Policy Dilemma

    Policies are meant to protect care teams, so why do so many dread them, ignore them, or just ask "that one person who knows everything" instead? In this episode, Mark Topps is joined by Lucy Buxton to unpack why policies have become overwhelming, hard-to-navigate documents and why separating "policy" from "procedure" could change everything We also introduce OpenDoc's new AI voice agent, giving staff instant, accurate, multilingual answers straight from their actual policies, no hallucinations, no guesswork. This episode is a candid conversation about accessibility, safety, and building a truly person-centred future for care. To find out more about Health Connect click here. To find out more about OpenDoc, and to access a whole suite of free policies and procedures, click here. To connect with Lucy, visit her website here, or find her LinkedIn account here. To connect with our host, Mark Topps on LinkedIn click here.  To be a guest, email mark.topps@health-connect.com

  5. Aug 11

    The Employment Law Shake Up

    In this episode of The Care Intelligence Revolution podcast, Mark Topps sits down with Sonia Rai, Founder and Director of Nectar HR, to unpack the sweeping wave of UK employment law reforms reshaping the health and social care sector. Sonia explains why these nearly 100 interlocking changes, from SSP paid from day one and day-one paternity leave to the new Fair Work Agency, extended tribunal claim windows, and easier trade union recognition represent a "perfect storm" for care providers. The conversation dives into gaps providers often overlook and provides listeners with practical tips that they can implement to build robust HR systems. To find out more about Health Connect click here. To find out more about OpenDoc, and to access a whole suite of free policies and procedures, click here. To find out more about Nectar HR, visit their website here. To connect with our guest this week, Sonia Rai on LinkedIn click here. Email Nectar HR: hello@nectarhr.co.uk To connect with our host, Mark Topps on LinkedIn click here.  To be a guest, email mark.topps@health-connect.com

  6. Jul 21

    Adjusting to the new Deprivation of Liberty Ruling

    In this episode we explore one of the biggest legal shifts in social care in over a decade - the UK Supreme Court’s June 2026 judgment on deprivation of liberty, and how providers can prepare for this legal change to the sector. Access OpenDoc's revised Deprivation of Liberty Policy here

  7. Jul 7

    The CQC Consultation: What's Changing and How to Prepare

    The CQC's 2026 consultation could bring some of the biggest changes to inspections since the introduction of the Single Assessment Framewor, but what do they actually mean for adult social care providers? In this episode of The Care Intelligence Revolution, Mark Topps is joined by compliance expert Elizabeth West to unpack the proposed changes. Together, they discuss why the consultation feels like a return to common sense, what registered managers should be doing now (rather than waiting for the changes), and how services can evidence the real impact they have on people's lives. Whether you're a registered manager, care provider or quality lead, this episode offers practical advice to help you prepare with confidence and stay one step ahead of your next CQC inspection. Further resources: https://elizabethcareconsulting.co.uk/ https://www.linkedin.com/in/elizabeth-west-147b49405/ liz@elizabethcareconsulting.co.uk https://www.linkedin.com/in/marktopps/  https://www.health-connect.com/

  8. Jun 23

    From The Caring View to Care Intelligence: Mark's Next Move

    In this episode, we’re sitting down with a true champion of the social care sector. From navigating the frontlines of Covid as an "Outstanding" Registered Manager to building a thriving community of over 30k followers, Mark has spent the last five years giving away his best secrets for free. Today, we’re talking about his journey, a major career crossroads, and some massive news about his new roles at Health Connect and right here on the podcast. 🔗 Enjoyed the episode? Don't forget to hit follow so you never miss an episode with Mark in the hosting chair!

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About

Real-life stories in health and social care, discussions on the ground about how technology in health and social care is impacting care workers’ lives and daily jobs, all about person-centred care and how to transform your care to achieve Outstanding.

Information

  • Creator
    Health Connect
  • Years Active
    2025 - 2026
  • Episodes
    35
  • Rating
    Clean
  • Copyright
    © Copyright 2025 All rights reserved.
  • Show Website
    Care Intelligence Revolution