The Turnover

Multifamily Media Network
  • 5.0 (1)
  • Business
  • Updated Weekly

Welcome to The Turnover, where unpredictability meets humor and expertise! In this one-of-a-kind podcast, three hosts from the Multifamily Media Network with a solid maintenance background come together to tackle the unknown. Here's the twist: while one host picks the topic, the other two are kept completely in the dark—just like the unpredictable nature of maintenance in the apartment industry. No subject is off-limits, and you get to join in the fun as they turn over fresh ideas, surprising perspectives, and unscripted conversations.

  1. 8h ago

    40 - MX Maintenance Summit 2026: Part 1

    MX Summit Turnover: Maintenance, AI, and the Future of MultifamilyThis session is a live, audience-driven panel from the MX Maintenance Summit hosted by Property Meld with three maintenance-minded hosts from The Turnover podcast: Mark Sharp https://www.linkedin.com/in/mark-sharp-18b468182/, Chris Caramanica https://www.linkedin.com/in/chris-caramanica-3b287666/, and Paul Rhodes https://www.linkedin.com/in/paul-rhodes-b855572b/. They cover where AI is overhyped, how maintenance has gained visibility in multifamily since COVID, and why communication, timelines, and first-time fix rates matter more than buzzwords.Timestamps00:00 - Opening and app announcement reminders00:24 - Panel Introductions and Format03:53 - Where is AI Being Overhyped04:12 - AI is a Tool, Not a Seat at the Table05:36 - The Reality of AI's Capabilities and Risks07:25 - The Importance of How to Use AI Properly08:52 - The Problem with AI and Instruction Manuals10:25 - Robots and Automation in Maintenance12:13 - COVID, centralization, and the maintenance shift13:58 - Job Security and AI in Maintenance16:11 - Recognition of Maintenance Heroes During COVID17:06 - Education is becoming more leadership-focused19:52 - Career Progression in Maintenance20:39 - Common Industry Mistakes in Maintenance Practices22:05 - Why unrealistic repair timelines hurt quality24:20 - The danger of defaulting to the lowest bidder25:33 - End of part 1🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!

  2. Oct 9

    39 - Turning Vendors and Walking the Trade Show Floor

    The best sales move in multifamily is not a pitch - it is solving the problem in front of you. Mark Sharp https://www.linkedin.com/in/mark-sharp-18b468182/, Chris Caramanica https://www.linkedin.com/in/chris-caramanica-3b287666/, and Paul Rhodes https://www.linkedin.com/in/paul-rhodes-b855572b/ break down why fastest way to win trust with operators and even residents is to stop selling and start helping.When someone asks, "What do you need me to solve?" and then proves it with action, that's when you win trust.The big takeaway is simple: know the customer, respect the room, and lead with the problem they actually have. If you are in maintenance, operations, or vendor sales, this one is about saving everyone time and building a better relationship from the first conversation.Timestamps01:01 - Chris introduces the problem with vendor pitching and supplier relationships02:01 - Why pretty product photos do not beat specs and real details03:08 - Asking a supplier to solve one real problem before getting a meeting04:48 - Paul’s first lesson: start with the problem the property actually has06:44 - The missing shop vac part that became a trust-building moment07:35 - A supplier earns business by finding a small but urgent fix10:01 - Mark’s background as a maintenance pro turned supplier11:29 - Turning a customer’s paperwork mess into a useful parts binder13:25 - The binder solution creates long-term customer loyalty17:01 - Why asking “What can I do to solve this problem?” changes everything18:35 - Set expectations first instead of listening to a long pitch deck19:17 - Trade show floors, badges, and knowing who actually makes decisions22:14 - Why Chris’s direct, no-pitch approach is appropriate for his role24:12 - Paul explains the “gracious no” and reading the room26:08 - Teaching and selling both have an acceptance threshold27:07 - The chemical vendor who threw his pager after being told no28:58 - What makes a truly good salesperson in multifamily and maintenance30:19 - Closing thoughts: know your client, do your homework, and solve the right problem32:37 - A cautionary story about a boss who cost the company an account35:37 - Final jokes about Chris being recognizable on the trade show floor🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!

  3. Sep 26

    38 - On Call Lessons

    During the recent Podcast Palooza event, Chris was called away and couldn't join Mark and Paul on stage. This led to a discussion about the real toll of being “always on call” in maintenance.What starts as a lighthearted live turnover from Podcast Palooza turns into a sharp, honest conversation about how emergency calls collide with real life in maintenance and property operations. They share stories from the field, from church services to holiday disasters, and explain why the hardest part of emergency response is often not the repair itself but staying calm, making fast decisions, and supporting people in crisis.Timestamps:00:00 - Chris gets pulled into an emergency during a live event01:00 - The Podcast Palooza turnover and doing the segment live02:00 - The original question: what emergency ruined a personal moment?03:00 - Chris standing backstage while guiding a team through a fire04:00 - Mark’s church band phone call in the middle of a song05:30 - Why on-call life never really leaves your body07:30 - What people outside maintenance do not understand about the toll09:15 - Escalations, responsibility, and the call you have to answer10:10 - Paul’s Boston call: “this is an emergency”11:40 - A broken laundry connection and water pouring into a property13:40 - Phantom buzzes and reaching for tools that are not there14:45 - Why calm responses de-escalate residents faster16:00 - A sprinkler head snapped on a Saturday night call17:10 - Hanging up to get the job done and being judged for it18:20 - Why “emergencies” are not always true emergencies19:20 - Learning to keep the outside calm while the inside is on fire20:20 - Mark’s 700-plus unit property and the stories that stick22:00 - Christmas morning sprinkler damage from a golf driver swing23:15 - Muscle memory and the evolution of emergency response24:20 - Thanksgiving ruined by a self-cleaning oven lockout26:10 - Solving the problem by giving the residents a model unit27:30 - Why after-hours staff need decision-making authority28:40 - Training, observation, and teachable moments in the field30:14 - How to send the show a question for a future episode 🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!

  4. Sep 12

    37 - Volume Up or Down? Ramblings of Multifamily Conferences

    Maintenance is called the most important part of the property, but the biggest industry conference still gives it less than 4% of the room. That disconnect is what Mark Sharp, Chris Caramanica, and Paul Rhodes tackle in this conversation about Apartmentalize 2026.While there is never a shortage of laughs on The Turnover, this one also delivers a deep into some honest feelings about what the multifamily industry chooses to amplify and who gets left out of the conversations.In this episode:Industry conference themes over the years, including mental health, centralization, and AIThe importance of on-site maintenance and human interactionChallenges in conference scheduling and session selectionThe impact of technology and AI on property managementThe need to focus on people and human responses in industry discussionsChapters00:00 Introduction and overview of conference themes02:00 Reflections on recent industry conferences and themes03:55 The volume and focus of conference topics over the years06:03 The importance of on-site maintenance and human touch07:46 Challenges in scheduling and session selection at conferences10:12 The role of AI and technology in future industry trends12:13 Balancing technology with human interaction in property management14:07 The significance of mental health and human responses15:57 The need for more focus on on-site teams and human element17:57 Who benefits from industry conferences and sessions19:56 The influence of suppliers and decision-makers in the industry22:11 The importance of authentic and heartfelt sessions23:51 The selection process for conference sessions and topics25:57 The undervaluation of maintenance in industry metrics🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!

  5. Aug 29

    36 - Harvesting Maintenance

    Mark takes the lead this time with a question regarding his family's lessons in gardening...How does it apply to the practice of maintenance on our communities? Listen in and find out!In this episode, Mark Sharp https://www.linkedin.com/in/mark-sharp-18b468182/ , Chris Caramanica https://www.linkedin.com/in/chris-caramanica-3b287666/ , and Paul Rhodes https://www.linkedin.com/in/paul-rhodes-b855572b/ explore the parallels between gardening and maintenance, emphasizing the value of hands-on learning and investing in skills over shortcuts. They discuss how organizations often throw money at problems without understanding the true benefits, and the importance of experiential learning for maintenance teams.In this episode:The analogy between gardening and maintenance workThe value of experiential learning for maintenance teamsThe pitfalls of throwing money at problems without understanding the benefitsThe importance of patience and learning in skill developmentHow organizational culture impacts maintenance efficiencyThe concept of Gilbert's Law and embracing discomfort in learningThe role of leadership in fostering a culture of growth and experimentationChapters00:00 Introduction to the gardening and maintenance analogy02:27 The joy of growing your own food and lessons learned03:30 Are organizations over-investing in maintenance and technology?05:02 The importance of experiential learning and patience07:11 Quantifying the value of hands-on experience09:01 The pitfalls of rushing maintenance work11:36 The benefits of fumbling and learning on the job17:23 Gilbert's Law and embracing discomfort in learning23:12 Are we throwing money at problems without understanding the outcomes?29:02 Closing thoughts and call to action for operators🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!

  6. Aug 15

    35 - Turning Weather

    The Turnover Trio take "turns" sharing weather related stories in this extra unstructured episode of The Turnover. They explore how weather and environmental factors impact property infrastructure, highlighting real-world stories and lessons for property management and operations.In this episode:Impact of extreme weather on property infrastructureDesign flaws related to environmental factorsImportance of proactive maintenance and inspectionsCase stories of stormwater management failuresAdapting property management to climate variabilityChapters00:00 Introduction to Weather-Related Property Challenges02:16 Storms and Infrastructure: Real-Life Stories06:15 Design Flaws and Environmental Impact11:38 Stormwater Management and Clogged Drains16:53 Adapting to Climate Variability in Asset Management22:42 The Role of Local Knowledge and Infrastructure History26:19 Understanding Underground Infrastructure Age and Risks30:17 Unexpected Weather Events and Property Resilience32:38 Wrapping Up: Lessons and Next Steps🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!

  7. Jul 11

    34 - Why Mastering Muscle Memory Is the Key to Emergency Response Success

    Join Mark Sharp https://www.linkedin.com/in/mark-sharp-18b468182/ , Chris Caramanica https://www.linkedin.com/in/chris-caramanica-3b287666/ and Paul Rhodes https://www.linkedin.com/in/paul-rhodes-b855572b/ as they explore how Taylor Swift's concert preparation and improvisation lessons can be applied to maintenance and facilities management, emphasizing the importance of preparation, adaptability, and mental resilience.In this episode:- Preparation and muscle memory in maintenance- Handling emergencies and unexpected situations- Leadership and decision-making under pressure- The importance of rehearsal and practice for technicians- Applying concert tour strategies to property managementChapters00:00 Introduction and Guest Question05:05 The Influence of Music on Generational Gaps17:56 Preparing for the Unexpected in Maintenance25:33 Real-Life Emergency Experiences34:53 Conclusion and Final Thoughts🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!

  8. Jun 28

    33 - The Hidden Power of Asset Preservation: Why Maintenance Is More Than Just Fixing Stuff

    Mark Sharp: https://www.linkedin.com/in/mark-sharp-18b468182/, Chris Caramanica: https://www.linkedin.com/in/chris-caramanica-3b287666/, and Paul Rhodes: https://www.linkedin.com/in/paul-rhodes-b855572b/ explore the core goal of maintenance and asset preservation in property management. They discuss how small, proactive actions can significantly impact long-term asset value and the importance of aligning maintenance strategies with organizational goals.In this episode:- Asset preservation as the core goal of maintenance- The impact of deferred maintenance on property value- Small, proactive maintenance actions- Aligning maintenance with organizational goals- The role of KPIs in maintenance success- The influence of budget decisions on asset health- The importance of early intervention in property care- The relationship between maintenance and property sale valueChapters00:00 Introduction and Setting the Stage03:36 Defining the Goal of On-Site Maintenance06:42 Asset Preservation: The Core Focus09:34 The Impact of Deferred Maintenance12:30 Understanding Property Sales and Maintenance Budgets15:31 The Importance of Preventative Maintenance18:22 Small Changes for Long-Term Success21:40 Root Causes of Financial Challenges in Property Management24:40 Responsibility in Property Management27:21 Closing Thoughts and Future Discussions🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!

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About

Welcome to The Turnover, where unpredictability meets humor and expertise! In this one-of-a-kind podcast, three hosts from the Multifamily Media Network with a solid maintenance background come together to tackle the unknown. Here's the twist: while one host picks the topic, the other two are kept completely in the dark—just like the unpredictable nature of maintenance in the apartment industry. No subject is off-limits, and you get to join in the fun as they turn over fresh ideas, surprising perspectives, and unscripted conversations.

Information

  • Creator
    Multifamily Media Network
  • Years Active
    2025 - 2026
  • Episodes
    41
  • Rating
    Clean
  • Copyright
    © Multifamily Media Network
  • Show Website
    The Turnover

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