Your People Your Success Podcast

Pierre Bauzee
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Exceptional business performance doesn't start with great processes. And the reason behind that is simple: To take care of your business, it starts with your People. Only by doing so, will you be able to turn your People into real Brand Ambassadors 💎 Welcome to "Your People, Your Success" Podcast, a channel sharing key insights on how to take care of your People so they do exactly the same with your business. I am Pierre, Founder of Beyond Satisfaction, a Talent Agency providing Recruitment and Training for Hospitality, and Beyond. https://www.beyondsatisfaction.co.uk/

Episodes

  1. Apr 21

    Podcast Episode 8 - Who Leads When The Leader Isn't In The Room?

    Leadership is THE way to go in order to empower, grow and keep your people. But an important question we should definitely ask ourselves more often: Who leads when the leader isn’t in the room? I’m Pierre Bauzée, a Hospitality Trainer and the Founder of Beyond Satisfaction Academy, the leading onboarding and training platform for hospitality. And in this new episode of Your People Your Success Podcast, I’m joined by the one and only Danny Wareham to answer this important question. Danny is a psychologist, author, and accredited coach, whose work lies at the intersection of leadership, culture and personality, with a focus on individual differences – especially the “dark triad” traits of narcissism, psychopathy, and machiavellianism. An expert in culture and leadership dynamics, Danny has been recognised among the Global Top 10 Thought Leader on Culture and has spent nearly 30-years in contact centre, retail and fintech industries. He is also the author of Constellation, a best seller and definitely a must-read when it comes to what Leadership is really about. Whether you are leading a frontline team, managing multiple sites, or rethinking your leadership approach, this episode gives you a powerful perspective and approach to leadership. Subscribe now and join me each month to discover how to unlock the power of people behind exceptional performance in hospitality, and beyond. To find out more about Danny Wareham, his business and his book, feel free to visit the below links: LinkedIn: https://www.linkedin.com/in/danny-wareham Book: https://constellationleadership.co.uk/ Website: https://dannywareham.co.uk/ Consultancy: https://firgun.co.uk/ If you would like to know more about what we do at Beyond Satisfaction Academy, feel free to visit our website https://www.beyondsatisfaction.co.uk or my LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058b If you want to see how we can support your business further when it comes to training and development, feel free to get in touch with us and book your free discovery call. #hospitality #leadership #leadershipdevelopment #leadershipjourney #leadershipmindset

    50 min

  2. Feb 4

    Podcast Episode 7 – Beyond Satisfaction Academy: Platform Demonstration

    I’m Pierre Bauzée, Founder of Beyond Satisfaction and Beyond Satisfaction Academy, a powerful onboarding and training platform for hospitality, and beyond. And in this new episode of Your People Your Success Podcast, I am showing you the platform, its content, its impact and all the different tools, features, functionalities and materials. But also how you can easily get all your team onboarded for a small monthly membership that you can leave anytime! If you would like to know more about Beyond Satisfaction Academy, feel free to visit our website https://www.beyondsatisfaction.co.uk/academy or my LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058b #TrainingAndDevelopment #Hospitality #HospitalityExcellence #StaffDevelopment #hospitalitytraining

    25 min

  3. 12/22/2025

    Podcast Episode 6 – Turning Your Customer Experience Into Your Team Success

    Turning your customer experience into your team’s success sounds great in theory — but how do you actually do it in real life? I’m Pierre Bauzée, Founder of Beyond Satisfaction and Beyond Satisfaction Academy, a powerful onboarding and training platform for hospitality, and beyond. And in this new episode of Your People Your Success Podcast, I’m joined by my guest, Dan Pratt from DAP Consultancy, to explore how customer experience and team performance are deeply connected when you get the basics right. In under 45 minutes, we talk about how to break silos between “CX” and “operations”, give your teams clarity instead of pressure, and use customer feedback as a tool for learning rather than blame. Whether you are leading a frontline team, managing multiple sites, or rethinking your service strategy, this episode gives you concrete ways to turn your customer experience into a real driver of motivation, performance, and growth for your people. Subscribe now and join me each month to discover how to unlock the power of People behind exceptional performance in hospitality, and beyond. If you would like to know more about what we do at Beyond Satisfaction Academy, feel free to visit my virtual brochure https://drive.google.com/file/d/1x6RR_c4DuFVxIga7E1kuWoUDNm6EmlTw/view, my website https://www.beyondsatisfaction.co.uk or LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058b If you want to see how we can support your company further when it comes to training and development, feel free to get in touch with us and book your free discovery call. You can do that on our website or LinkedIn profile. To find out more about Dan Pratt and his 2 businesses DAP Consultancy and PURE ONE Travel, feel free to visit the below links: Websites https://www.dapconsultancy.co.uk/ and https://pureonetravel.com/ LinkedIn: https://www.linkedin.com/in/dan-pratt-dap/ #CustomerExperience #YourPeopleYourSuccessPodcast #TeamSuccess #TrainingAndDevelopment #HospitalityExcellence

    40 min

  4. 11/20/2025

    Episode 5 - How to Successfully Onboard Your Team Through Training?

    Onboarding is everywhere — but making it work for your team from day one? That’s a different story. I’m Pierre Bauzée, Founder of Beyond Satisfaction, and in this solo episode of Your People, Your Success Podcast, I’m breaking down what actually makes onboarding through training successful — and why many businesses don’t get it right. From the crucial first impressions to the way you structure learning for new team members, this episode unpacks practical strategies to help you turn onboarding into a springboard for long-term success. In under 20 minutes, I explore how to include training as the main tool of onboarding, set clear expectations, build confidence, and avoid the biggest mistake of all: thinking onboarding ends after one day. Whether you are welcoming new hires or redesigning your approach, this episode gives you the tools to create an onboarding experience that boosts motivation and accelerates performance. But also builds a strong foundation for your team, right from the start, to turn them into real and loyal brand ambassadors. Subscribe now and join me each month to discover how to unlock the power of People behind exceptional performance in hospitality, and beyond. If you would like to know more about what we do at Beyond Satisfaction, feel free to visit our website https://www.beyondsatisfaction.co.uk/ or LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058b If you want to see how we can support your business further when it comes to training and development, feel free to get in touch with us and book your free discovery call. You can do that directly via our website or LinkedIn profile. #hospitality #peoplefirst #traininganddevelopment #onboarding #hospitalityexcellence #onboardingprocess

    15 min

  5. 08/11/2025

    Episode 4 – Mastering Employment Law: A Game-Changer for Customer Service Leaders

    In this episode of Your People, Your Success Podcast, we dig into one of the most underrated drivers of employee happiness and customer satisfaction: understanding employment law — and using it to protect, empower, and inspire your frontline teams.   I’m Pierre Bauzée, Founder of Beyond Satisfaction, and I’m joined by the brilliant Richard Hiron — an employment law expert affectionately known as “The Hironator.” Richard has spent his career helping businesses navigate the legal maze with confidence and empathy, ensuring both leaders and their people feel safe, heard, and valued.   In this conversation, we’ll break down how mastering the fundamentals of employment law leads to healthier work cultures, greater employee trust, and stronger performance — especially in guest-facing roles where pressure runs high and turnover is common. From contracts to conduct, legal risks to team morale, Richard shares the essential tools every service leader needs to stay compliant and compassionate.   Whether you’re a manager, recruiter, or business owner, this episode will help you move beyond fear-based HR and unlock the legal knowledge that keeps your people protected — so they can deliver their best to your customers. Hit subscribe and join us each month to discover how to unlock the power of People behind exceptional customer service. To reach out to Richard, feel free to visit in LinkedIn, website or reach out to him directly by email.All links right below:LinkedIn: linkedin.com/in/richardhironWebsite: https://www.thehironator.co.uk/Email address: r.hiron@thehironator.co.uk If you would like to know more about what we do at Beyond Satisfaction, feel free to visit our website https://www.beyondsatisfaction.co.uk/ or LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058b If you want to see how we can support your business further when it comes to customer service / hospitality training and recruitment, feel free to get in touch with us. You can do that directly via our website or LinkedIn profile.

    26 min

  6. 07/11/2025

    Episode 3 – Customer Service Training: How to make a real impact?

    Customer service training is everywhere — but impactful training? That’s a different story. I’m Pierre Bauzée, Founder of Beyond Satisfaction, and in this solo episode of Your People, Your Success Podcast, I’m breaking down what actually makes customer service training stick — and why most businesses miss the mark. From the crucial first 15 minutes to the way you tailor content for your team, this episode unpacks how customer service training can lead into real long-term results. We’ll explore how to personalise your approach, boost engagement, involve managers the right way, and avoid the biggest mistake of all: thinking one session is enough. Whether you’re onboarding new talents, willing to improved your guest-facing people's performances or refreshing your seasoned team, this episode shows how bespoke customer service training can lead to real and consistent changes — long after the session ends. Quick note: Sorry for the sound quality which is not as good as usually, I forgot to use my microphone when recording! 😁 Subscribe now and join me each month to discover how to unlock the power of People behind exceptional customer service. If you would like to know more about what we do at Beyond Satisfaction, feel free to visit our website https://www.beyondsatisfaction.co.uk/ or LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058b If you want to see how we can support your business further when it comes to customer service / hospitality training and recruitment, feel free to get in touch with us. You can do that directly via our website or LinkedIn profile.

    27 min

  7. 06/06/2025

    Episode 2 – Does Amazing Leadership lead To Happier Clients?

    In this episode of Your People Your Success Podcast, we dive into the powerful ripple effect of leadership on customer satisfaction — and why great customer service starts with how you lead your people. I’m Pierre Bauzée, Founder of Beyond Satisfaction, and I’m joined by Clayton Drotsky — a people-first leader who’s spent the last 17 years leading large, multicultural customer service teams across the globe. From sales agentto global ops lead, Clayton now mentors leaders to spark transformation in their teams and drive real results. In this episode, we’ll explore how strong leadership creates happier, more resilient teams — even in high-pressure environments like hospitality, retail, and fast-paced customer service hubs. We’ll also unpack what truly motivates frontline teams, what long-term leadership habits make the biggestimpact, and the common mistakes managers make (and how to fix them). Whether you’re leading, hiring, training, or developing your CS team, this episode is your blueprint to building high-performing teams that deliver loyalty, retention, and service excellence. Hit subscribe and join us each month to discover how to unlock the power of People behind exceptional customer service. Feel free also to give this channel a 5-star ranking if you enjoyed the episode! To get to know more about the amazing Clayton Drotsky, feel free to visit his LinkedIn right here https://www.linkedin.com/in/clayton-drotsky/ If you would like to know more about what we do at Beyond Satisfaction, feel free to visit our website https://www.beyondsatisfaction.co.uk/ or LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058b If you want to see how we can support your business further when it comes to customer service / hospitality training and recruitment, feel free to get in touch with us. You can do that directly via our website or LinkedIn profile.

    38 min

  8. 05/12/2025

    Episode 1 – Outstanding Customer Service: It starts with your People

    Outstanding Customer Service is more than just a great product or service — it’s about delivering an exceptional and consistent experience. And that starts with your People. I’m Pierre Bauzée, Founder of Beyond Satisfaction, and in this first episode of Your People, Your Success podcast, I’ll be discussing why the key to outstanding customer service in hospitality, retail, and beyond isn’t just about strategy—it’s about the talent you hire, train, and empower. From the game-changing mindset of legendary leaders to the role of trust, training, and leadership, this episode lays the foundation for transforming your frontline teams into your biggest competitive advantage. If you want to build a culture of excellence, retention, and loyalty, this is where it starts. Subscribe now and join me every month for expert insights that will redefine the way you think about customer success. If you would like to know more about what we do, feel free to visit our website https://www.beyondsatisfaction.co.uk/ or LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058b If you want to see how we can support your business further when it comes to customer service / hospitality recruitment and training, feel free to get in touch with us. You can do that directly via our website or LinkedIn profile.

    28 min
  • 8 Episodes

About

Exceptional business performance doesn't start with great processes. And the reason behind that is simple: To take care of your business, it starts with your People. Only by doing so, will you be able to turn your People into real Brand Ambassadors 💎 Welcome to "Your People, Your Success" Podcast, a channel sharing key insights on how to take care of your People so they do exactly the same with your business. I am Pierre, Founder of Beyond Satisfaction, a Talent Agency providing Recruitment and Training for Hospitality, and Beyond. https://www.beyondsatisfaction.co.uk/

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