The Exam Room

Dr. Rhiannon Winsor
  • 5.0 (2)
  • Medicine
  • Weekly

The Exam Room brings you real conversations about value-based care, patient-centered health, and improving outcomes. Join experts and frontline leaders each week as they share strategies, challenges, and innovations shaping the future of care delivery. Perfect for providers, health administrators, and anyone passionate about healthcare transformation. 🎧 New episodes every Wednesday.

  1. 17h ago

    Outside the Exam Room Episode 1: Hospitality in 60 Seconds with Will Anderson

    What can healthcare learn from the way other industries create experiences that make people feel seen, welcomed, and cared for? In the first episode of our new "Outside the Exam Room" series, Dr. Rhiannon Winsor sits down with Will Anderson, a talent development professional whose work focuses on leadership, organizational development, and human flourishing. The conversation starts with a simple idea: hospitality in 60 seconds. Will shares how small behaviors—eye contact, a friendly greeting, using someone's name, finding common ground, and simply making people feel seen—can create meaningful human connection, even when time is limited. The conversation also explores how organizations can teach those behaviors through storytelling, coaching, shadowing, and hands-on support. Rhiannon connects the discussion to her own experience as a new healthcare professional and the profound difference a supportive preceptor can make. Because whether we're in a restaurant, a classroom, or a healthcare setting, the people we interact with may be carrying things we can't see. Sometimes, making someone feel cared for starts with something incredibly small. _ Will is a talent development professional whose work intersects leadership formation, organizational development, and human flourishing. Over his career, he has discovered, coached, and developed high-potential leaders in non-profit and for-profit organizations, most recently at Chick-fil-A. He holds a Master's Degree in Leadership and serves on the leadership board of The Alumnus, an organization that provides high-impact mentorship to young professionals. In his free time, he enjoys playing pickleball, trying new coffee shops, and cheering on the Kansas City Chiefs.

  2. 2d ago

    The Human Skills for the Future Episode 4: What Do We Need to Get Better at Being Human

    What happens to our human skills as artificial intelligence becomes increasingly capable? In the fourth and final episode of The Exam Room's four-part conversation with Emma Sue Prince, author of Seven Skills for the Future, Dr. Rhiannon Winsor brings the conversation directly into one of healthcare's biggest questions: how do we use AI without losing the human skills that make us effective professionals? Emma and Rhiannon begin by exploring human connection in healthcare, particularly in situations where staff may have only minutes—or seconds—with a patient. Emma explains why genuine connection doesn't require endless small talk. Instead, it begins with presence, awareness, and the ability to be grounded enough to recognize the person in front of you. The conversation then turns to competing priorities in healthcare, including patient preferences, medical needs, professional expertise, and financial constraints. Emma discusses the importance of clarity, empathy, authority, and judgment when navigating those competing demands. From there, the discussion moves into AI. Emma introduces a practical "three bucket" exercise for thinking about how we work with AI: what AI can do for us, what we can do with AI as a partner, and the human skills that remain ours—including critical thinking, judgment, empathy, curiosity, and professional expertise. The episode also explores the potential danger of cognitive offloading: relying on AI to do things we are still perfectly capable of doing ourselves. Emma encourages listeners to use AI intentionally while continuing to develop the skills that technology cannot practice for us. The conversation closes with a powerful reminder: we have agency over how we respond to the world around us. As this four-part series comes to a close, Emma leaves us with a question worth carrying forward—not simply what technology will be capable of doing next, but what kind of human beings and professionals we want to become alongside it. -  Emma Sue is author of 7 Skills for the Future, published by Pearson Business and translated into 10 languages. She is an experienced trainer and facilitator and holds an MBA from Cranfield School of Management with a particular focus on personal development and  personal growth. Emma Sue is a trained bereavement counsellor, mental first aider and level 7 CIPD qualified. Currently, Emma Sue works on delivering powerful experiential workshops based on her book and on the 7 skills of adaptability, empathy, critical thinking, integrity, being proactive, optimism and resilience. She works with international law firms, NHS trusts and university staff delivering a wide range of sessions both online and in person and has conducted large amounts of research into what makes us adaptable, resilient, proactive, optimistic and what helps us tap into empathy and creative and critical thinking and live with integrity. Session themes encompass not only the 7 skills but also supporting people to manage stress and overwhelm, work more productively and build better teams. She conducts numerous coaching sessions where often a key component is understanding how people deal with stress, what they struggle with most and what supports them the most. Some of the testimonials and feedback from coaching sessions reflect this support and how it has helped and benefited people, often transforming lives. Emma Sue continues to work closely with Pearson and currently also delivers several programs in partnership with Pearson and the US media publisher O'Reilly. These are online courses delivered to large groups of several hundred people on a dedicated platform.  More recently, she has designed video courses to reach even more people. The website www.7skillsforthefuture.com named after her book, offers additional resources to individuals (many are free) as well as self-access courses for each of the seven skills. Emma Sue Prince, BA. ELT Dip. PGCE. MBA (Cranfield) - Link to the 3 Bucket Exercise - https://drive.google.com/file/d/14QbkYOq-IHrwzgiZIILq-34JCZA2klT-/view?usp=drive_link

  3. Oct 21

    The Human Skills for the Future Episode 3: Give Ideas Room to Breathe with Emma Sue Prince

    What happens when we give an idea a little more room before deciding it won't work? In Episode 3 of The Exam Room's four-part conversation with Emma Sue Prince, author of Seven Skills for the Future, Dr. Rhiannon Winsor explores the connection between optimism, creativity, and critical thinking—and why all three are important when healthcare organizations are trying to solve complex problems. Emma challenges the idea that creativity is simply about being artistic. Instead, she describes it as the ability to ask, "What else might be possible?" and consider whether there is another way forward. The conversation explores why teams often shut down ideas too quickly, how giving ideas time to develop can lead to better possibilities, and why creativity and critical thinking need each other—but don't necessarily need to happen at the same moment. The discussion then turns to one of healthcare's biggest realities: constraints. Staffing shortages, financial uncertainty, restructuring, and other pressures can feel like barriers to innovation. Emma offers a different perspective, suggesting that constraints can actually provide useful boundaries for creativity. The episode also explores psychological safety, honest communication, and the role of leadership during uncertain times. Emma explains why leaders don't need to have every answer and why saying, "Here's what we know, here's what we don't know yet, and here's what we're doing next," can help build trust and connection. A conversation about making room for ideas, working honestly within constraints, and creating environments where people feel safe enough to contribute—even when the idea might not be perfect. -  Emma Sue is author of 7 Skills for the Future, published by Pearson Business and translated into 10 languages. She is an experienced trainer and facilitator and holds an MBA from Cranfield School of Management with a particular focus on personal development and  personal growth. Emma Sue is a trained bereavement counsellor, mental first aider and level 7 CIPD qualified. Currently, Emma Sue works on delivering powerful experiential workshops based on her book and on the 7 skills of adaptability, empathy, critical thinking, integrity, being proactive, optimism and resilience. She works with international law firms, NHS trusts and university staff delivering a wide range of sessions both online and in person and has conducted large amounts of research into what makes us adaptable, resilient, proactive, optimistic and what helps us tap into empathy and creative and critical thinking and live with integrity. Session themes encompass not only the 7 skills but also supporting people to manage stress and overwhelm, work more productively and build better teams. She conducts numerous coaching sessions where often a key component is understanding how people deal with stress, what they struggle with most and what supports them the most. Some of the testimonials and feedback from coaching sessions reflect this support and how it has helped and benefited people, often transforming lives. Emma Sue continues to work closely with Pearson and currently also delivers several programs in partnership with Pearson and the US media publisher O'Reilly. These are online courses delivered to large groups of several hundred people on a dedicated platform.  More recently, she has designed video courses to reach even more people. The website www.7skillsforthefuture.com named after her book, offers additional resources to individuals (many are free) as well as self-access courses for each of the seven skills. Emma Sue Prince, BA. ELT Dip. PGCE. MBA (Cranfield)

  4. Oct 14

    The Human Skills for the Future Episode 2: Optimism Is a Skill, with Emma Sue Prince

    What does optimism actually mean when life is difficult? In Episode 2 of The Exam Room's four-part conversation with Emma Sue Prince, author of Seven Skills for the Future, Dr. Rhiannon Winsor explores the difference between optimism and positive thinking. Emma explains how our natural negativity bias can shape the way we see problems, why critical thinking is increasingly important in a world filled with information and AI, and why healthcare professionals need to continue trusting their own expertise, experience, judgment, and human skills. The conversation then takes a deeper turn as Emma shares her experience after her husband's cancer diagnosis. Rather than pretending everything was okay, she describes allowing herself to process fear, grief, and uncertainty while continuing to notice small moments of gratitude. For Emma, optimism isn't about ignoring what's difficult or forcing a positive outlook. It's about recognizing that something is hard while still believing there may be another way forward. This episode explores resilience, gratitude, emotional processing, agency, and the very human ability to move through difficult experiences without allowing them to become the only thing we can see. -  Emma Sue is author of 7 Skills for the Future, published by Pearson Business and translated into 10 languages. She is an experienced trainer and facilitator and holds an MBA from Cranfield School of Management with a particular focus on personal development and  personal growth. Emma Sue is a trained bereavement counsellor, mental first aider and level 7 CIPD qualified. Currently, Emma Sue works on delivering powerful experiential workshops based on her book and on the 7 skills of adaptability, empathy, critical thinking, integrity, being proactive, optimism and resilience. She works with international law firms, NHS trusts and university staff delivering a wide range of sessions both online and in person and has conducted large amounts of research into what makes us adaptable, resilient, proactive, optimistic and what helps us tap into empathy and creative and critical thinking and live with integrity. Session themes encompass not only the 7 skills but also supporting people to manage stress and overwhelm, work more productively and build better teams. She conducts numerous coaching sessions where often a key component is understanding how people deal with stress, what they struggle with most and what supports them the most. Some of the testimonials and feedback from coaching sessions reflect this support and how it has helped and benefited people, often transforming lives. Emma Sue continues to work closely with Pearson and currently also delivers several programs in partnership with Pearson and the US media publisher O'Reilly. These are online courses delivered to large groups of several hundred people on a dedicated platform.  More recently, she has designed video courses to reach even more people. The website www.7skillsforthefuture.com named after her book, offers additional resources to individuals (many are free) as well as self-access courses for each of the seven skills. Emma Sue Prince, BA. ELT Dip. PGCE. MBA (Cranfield)

  5. Oct 9

    The Human Skills for the Future Episode 1: You Can Change More Than You Think with Emma Sue Prince

    What if the qualities we think define our personality—optimism, resilience, adaptability, empathy, and creativity—aren't fixed traits, but skills we can develop? In the first episode of this four-part series, Dr. Rhiannon Winsor sits down with Emma Sue Prince, author of Seven Skills for the Future, to explore the human skills that help us navigate change, work effectively with others, and respond to challenges. Emma explains why she deliberately calls these qualities "skills" and how small, intentional behaviors can help us strengthen them over time. The conversation explores micro-habits, the power of pausing before reacting, self-awareness, and why self-care can sometimes mean doing the uncomfortable thing and setting a boundary. Emma also shares a deeply personal story about overcoming a long-standing fear of dogs and what that experience taught her about limiting beliefs and our ability to change. The conversation then moves into assumptions, first impressions, body language, presence, and empathy—especially in healthcare. Emma shares a powerful lesson she learned from physicians: sometimes empathy isn't about finding the right words. Sometimes it's simply about being fully present with another person. This episode is a reminder that we don't have to completely reinvent ourselves to grow. Sometimes change begins with something much smaller—a pause, a moment of awareness, or a different response.   Emma Sue is author of 7 Skills for the Future, published by Pearson Business and translated into 10 languages. She is an experienced trainer and facilitator and holds an MBA from Cranfield School of Management with a particular focus on personal development and  personal growth. Emma Sue is a trained bereavement counsellor, mental first aider and level 7 CIPD qualified. Currently, Emma Sue works on delivering powerful experiential workshops based on her book and on the 7 skills of adaptability, empathy, critical thinking, integrity, being proactive, optimism and resilience. She works with international law firms, NHS trusts and university staff delivering a wide range of sessions both online and in person and has conducted large amounts of research into what makes us adaptable, resilient, proactive, optimistic and what helps us tap into empathy and creative and critical thinking and live with integrity. Session themes encompass not only the 7 skills but also supporting people to manage stress and overwhelm, work more productively and build better teams. She conducts numerous coaching sessions where often a key component is understanding how people deal with stress, what they struggle with most and what supports them the most. Some of the testimonials and feedback from coaching sessions reflect this support and how it has helped and benefited people, often transforming lives. Emma Sue continues to work closely with Pearson and currently also delivers several programs in partnership with Pearson and the US media publisher O'Reilly. These are online courses delivered to large groups of several hundred people on a dedicated platform.  More recently, she has designed video courses to reach even more people. The website www.7skillsforthefuture.com named after her book, offers additional resources to individuals (many are free) as well as self-access courses for each of the seven skills. Emma Sue Prince, BA. ELT Dip. PGCE. MBA (Cranfield)

  6. Sep 30

    Permission To Laugh Episode 3: Play, Timing Is Everything with Kathy Klotz-Guest

    What happens when humor doesn't land? In the final episode of Permission to Laugh, Kathy Klotz-Guest and Dr. Rhiannon Winsor talk about the importance of timing, context, and knowing when humor simply isn't the right choice. Kathy explains how to recognize when someone is too upset or overwhelmed to hear humor, why an upset person needs to feel heard before they can laugh, and what to do when a joke misses the mark. Her advice? Own it. Don't blame the audience. Self-awareness goes a long way. They also explore what it really means to "read the room"—from body language and facial expressions to silence, tone, energy, and the things people aren't saying. In an increasingly virtual workplace, Kathy shares ways we can still pay attention to those cues. As the conversation comes to a close, the focus expands beyond humor. Kathy talks about joy, playfulness, authenticity, and the importance of giving ourselves permission to bring more of those things into our lives. Because maybe the goal isn't simply to bring more humor into healthcare. Maybe it's to create more room to be human. Kathy Klotz-Guest, MA, MBA is a speaker, author, and comedian who refused to choose between being funny and doing serious work where people thrive. She spent decades performing stand-up, sketch, and improv while leading teams in Silicon Valley. She studies why people hold back—and how leaders can change that. As founder of Keeping it Human®, Kathy works with organizations including Amazon, Kaiser Permanente, Google, and Cisco to help leaders and teams become bolder, healthier communicators and innovators. Her work sits at the intersection of humor, psychology, and strategy: when laughter lowers fear and rigidity, people speak up, think bigger, and take smarter risks. Her goal is simple—to help leaders build a safety net for ridiculously good ideas and bolder, braver people. Kathy's book, Stop Boring Me!, hit #1 on Amazon, and her work has been featured in Forbes. She has led teams at Excite, Gartner Group, Autodesk, and other Silicon Valley companies. And yes, you can still catch her on comedy stages. http://www.facebook.com/KeepingItHuman https://www.instagram.com/klotzguest  http://www.linkedin.com/in/kathyklotzguest Her book - Stop Boring me! - https://www.amazon.com/Stop-Boring-Me-Kick-Ass-Marketing/dp/1684191092/ref=sr_1_4?ie=UTF8&qid=1474674629&sr=8-4&keywords=kathy+klotz-guest

  7. Sep 23

    Permission To Laugh Episode 2: Play, Vulnerability & Connection with Kathy Klotz-Guest

    What does it take to create a workplace where people feel safe enough to play, experiment, make mistakes, and be human? In Episode 2 of Permission to Laugh, Kathy Klotz-Guest joins Dr. Rhiannon Winsor to explore the relationship between humor, play, psychological safety, vulnerability, and leadership. Kathy explains why leaders need to model the behavior they want to see—not simply tell their teams it's okay to have fun. They discuss how play can encourage experimentation, help teams become more comfortable with mistakes, and create stronger connections in high-pressure environments. The conversation also turns personal as Kathy shares the story of her mother's final weeks in hospice and how humor became a way for her mother to maintain choice, control, and joy. Her story offers an important reminder for healthcare professionals: listen to the patient, meet them where they are, and let them show you what they need. Because fear is contagious. So is humor. So is laughter. Kathy Klotz-Guest, MA, MBA is a speaker, author, and comedian who refused to choose between being funny and doing serious work where people thrive. She spent decades performing stand-up, sketch, and improv while leading teams in Silicon Valley. She studies why people hold back—and how leaders can change that. As founder of Keeping it Human®, Kathy works with organizations including Amazon, Kaiser Permanente, Google, and Cisco to help leaders and teams become bolder, healthier communicators and innovators. Her work sits at the intersection of humor, psychology, and strategy: when laughter lowers fear and rigidity, people speak up, think bigger, and take smarter risks. Her goal is simple—to help leaders build a safety net for ridiculously good ideas and bolder, braver people. Kathy's book, Stop Boring Me!, hit #1 on Amazon, and her work has been featured in Forbes. She has led teams at Excite, Gartner Group, Autodesk, and other Silicon Valley companies. And yes, you can still catch her on comedy stages. http://www.facebook.com/KeepingItHuman https://www.instagram.com/klotzguest http://www.linkedin.com/in/kathyklotzguest Her book - Stop Boring me! - https://www.amazon.com/Stop-Boring-Me-Kick-Ass-Marketing/dp/1684191092/ref=sr_1_4?ie=UTF8&qid=1474674629&sr=8-4&keywords=kathy+klotz-guest

  8. Sep 16

    Permission To Laugh Episode 1: Why Humor Is More Than a Joke with Kathy Klotz Guest

    What if humor isn't really about being funny? In the first episode of Permission to Laugh, Kathy Klotz-Guest joins Dr. Rhiannon Winsor to rethink what humor means—especially in healthcare. Kathy shares how her parallel careers in technology and comedy taught her that humor isn't just entertainment. It can be a powerful tool for empathy, connection, communication, stress relief, and authentic leadership. They explore why healthcare professionals may be especially well served by bringing a little more lightness into their work, how laughter affects us under stress, and why you don't have to be the funniest person in the room to have a sense of humor. Sometimes humor isn't about making someone laugh. Sometimes it's simply about saying, "I see you. I get it. We're in this together." To learn more about Kathy: http://www.facebook.com/KeepingItHuman https://twitter.com/kathyklotzguest https://www.instagram.com/klotzguest http://www.linkedin.com/in/kathyklotzguest Her book - Stop Boring me! - https://www.amazon.com/Stop-Boring-Me-Kick-Ass-Marketing/dp/1684191092/ref=sr_1_4?ie=UTF8&qid=1474674629&sr=8-4&keywords=kathy+klotz-guest

See All (79)

Ratings & Reviews

5
out of 5
2 Ratings

About

The Exam Room brings you real conversations about value-based care, patient-centered health, and improving outcomes. Join experts and frontline leaders each week as they share strategies, challenges, and innovations shaping the future of care delivery. Perfect for providers, health administrators, and anyone passionate about healthcare transformation. 🎧 New episodes every Wednesday.

Information

  • Creator
    Dr. Rhiannon Winsor
  • Years Active
    2025 - 2026
  • Episodes
    79
  • Rating
    Clean
  • Copyright
    © 2025
  • Show Website
    The Exam Room