Beyond the Brief

Model B
  • 5.0 (3)
  • Marketing

The Beyond the Brief podcast connects with the world's most interesting marketers to dig into where they find unique insights and work through real-world problems on their path to producing great work that works.

  1. 4d ago

    AI, Timing, and Agility: Inside OfferPad’s Lean Marketing Strategy

    In this episode, Michael Stancil, SVP of marketing at OfferPad, shares his journey through various industries, the evolution of marketing strategies, and how OfferPad is innovating in the real estate space with AI and data-driven approaches. Keywords Real estate marketing, AI in marketing, OfferPad, customer experience, partnership ecosystem, marketing KPIs, market segmentation, real estate innovation Key topics Michael Stancil's career journey from pilot to marketing executive The evolution of OfferPad's business model and marketing approach Use of AI and data analytics in marketing and operations Market segmentation and personalized marketing strategies Building and managing partner ecosystems in real estate Key KPIs for measuring customer satisfaction and marketing success Innovations in real estate transaction processes Sound bites "The fundamentals of marketing have stayed consistent" "We are attacking the middle of the business with new leadership" "I was the most followed man on Pinterest in 2013" Chapters 00:00 Introduction and Michael Stancil's background 00:22 Michael's journey from pilot to marketing leader 03:39 Transition to OfferPad and current role 09:03 Changes in marketing at OfferPad over time 10:31 Market shifts and OfferPad’s strategic adaptations 15:56 Customer segmentation and personalized marketing 20:57 Market dynamics and segmentation strategies 23:12 Partner ecosystem and strategic collaborations 25:33 KPIs and customer satisfaction metrics 31:45 Future initiatives and AI in marketing

  2. Oct 19

    Anne Goodrich: Mozilla’s privacy-first marketing, brand rebuild, and what’s next for Firefox

    Chris Perkins sits down with Anne Goodrich, Vice President of Marketing & Growth at Mozilla, to unpack how she built a career around understanding audiences, why mission-driven companies matter to her, and how Mozilla is working to shape a better internet experience. They also get into Firefox’s brand refresh, privacy-respecting growth, and the company’s newer products, including integrated VPN and ad-blocking features. In this episode Anne Goodrich shares how a theater and literature background translated into product marketing through empathy, perspective-taking, and audience research.She explains why she was drawn to Mozilla’s mission and how being owned by a nonprofit gives the company a different operating model than shareholder-driven tech companies.Mozilla’s product portfolio goes beyond Firefox, including Firefox Enterprise, VPN, privacy and security tools, small business products, and Odin for identifying vulnerabilities in AI stacks.Anne breaks down Mozilla’s values-driven approach to AI, open source, agency, and decentralized decision-making.She describes how Mozilla listens to users, policymakers, developers, and the market through direct interviews, reviews, social listening, AI synthesis, and ethnographic research.The conversation digs into how Mozilla “builds out loud” with open-source code, AMAs, and pre-announced roadmaps to keep the community in the loop.Anne explains the Firefox rebrand, including the move toward a warmer, friendlier, more emotionally resonant identity and the introduction of Kit as a single mascot.She shares how Mozilla is balancing growth with privacy, including no retargeting, very limited attribution, and experimentation with privacy-respecting measurement.The team’s next big focus areas are an integrated VPN across platforms, an integrated ad blocker on iPhone, and making Firefox more culturally relevant as a challenger brand.Anne closes with a personal note about being a certified yoga instructor and a playful “biopic” concept centered on career crossroads and reinvention.Timestamps 00:00 - Anne Goodrich’s path from theater nerd to marketing leader 01:04 - Early media planning and the roots of product marketing 02:26 - Moving from agency life to technology companies 04:02 - Why Mozilla’s mission pulled her in 05:25 - Competing with the biggest tech companies while serving the public 07:18 - Firefox Enterprise and Mozilla’s wider product portfolio 08:49 - Mozilla’s manifesto, privacy, and operating philosophy 11:21 - Privacy, open source, and choice in the AI era 14:06 - Why Mozilla is rolling out an ad blocker 14:58 - Listening to users, policymakers, and developers 16:14 - Using AI synthesis without losing human nuance 18:41 - Ethnographic research and why direct observation matters 22:43 - How Mozilla thinks about multi-device experiences 26:15 - Why Firefox needed a brand refresh 27:17 - Creating Kit and making the brand more joyful 28:22 - How the rebrand, roadmap, and growth engine came together 29:52 - Privacy-respecting growth and bending market-share decline 34:35 - Two frontiers: better attribution and cultural relevance 36:49 - The Rexxum partnership and brand relevance in culture 39:16 - Enterprise Firefox, Europe, and data controls 43:24 - Integrated VPN and integrated ad blocker as key product bets 45:03 - Why better ad experiences raise the bar for marketers 46:00 - Anne’s little-known fact: she is a certified yoga instructor 47:58 - The biopic theme: career crossroads and reinvention

  3. Oct 14

    Culture Over Policy: Why Agiloft Refuses to Write Down Its Values

    In this episode of “Beyond the Brief”, Nicole Milstead, CMO at Agiloft, shares her extensive software industry experience, emphasizing the importance of analyst relations, company culture, and innovative marketing strategies. Discover how her insights can transform your approach to market influence, customer success, and organizational growth. Keywords software industry, analyst relations, company culture, marketing strategy, customer success, innovation, demand generation, ABM, AI in marketing, contract management Key  topics Analyst relations as influence and strategyCompany culture and its impact on performanceInnovative marketing and brand investmentsThe role of AI and data in marketing and salesCustomer success as a driver of growthMarket segmentation and targeting in techDisruption and innovation in contract managementLeadership and mentorship in tech organizationsChapters 00:00 Introduction to Nicole Milstead and her background 02:07 Nicole's journey from hospice to the software industry 04:23 The influence of analyst relations on market perception 06:28 Pay-to-play myths and unbiased analyst influence 07:13 Why Nicole chose Agileft and the market validation 09:55 Unexpected insights from organizational culture 11:40 The unique culture at Agileft and its impact 15:30 Superpowers of Agileft and leadership support for innovation 20:42 The importance of employee experience and customer success 24:55 Market segmentation and targeting strategies 28:41 Disruption in contract management and AI's role 30:02 Adapting marketing to changing buyer behavior 33:01 Customer feedback loops and community building 37:20 Lessons learned from marketing efforts and failures 39:45 Future initiatives and brand investments at Agileft 45:23 The integration of AI in marketing and sales channels 47:21 Mentors and influential figures in Nicole’s career 49:48 Little-known facts about Nicole Milstead

  4. Oct 2

    Smashing the Status Quo: Entertainment, Purpose, and the Future of Care

    In this episode of “Beyond the Brief,” Ramon Soto, Senior Vice President, Chief Marketing and Communications Officer at Northwell Health and President of Northwell Studios, shares insights on transforming healthcare marketing, building a purpose-driven brand, and leveraging storytelling and entertainment to engage consumers and improve health outcomes. Key topics Northwell's brand evolution from unknown to powerhouse The importance of purpose-driven branding in healthcare Using storytelling and entertainment to engage consumers Innovations in healthcare marketing and patient engagement The role of clinical and administrative partnerships in branding Leveraging media like Netflix and HBO for brand storytelling The impact of purpose-driven campaigns like gun violence awareness The use of AI and technology to improve care and engagement Strategies for differentiating in a competitive healthcare market The future of healthcare marketing and patient relationships Sound bites "Purpose and mission versus driving margin is a real tension.""We let data and consumers tell us where the rich real estate is.""The most inefficient time to market is during a health attack."Chapters 00:00 Introduction to Ramon Soto and Northwell's growth 02:07 The evolution of Northwell's brand and marketing strategy 04:16 Partnerships with clinical leadership and storytelling approach 05:59 What makes Northwell's brand special 07:58 Taking a longitudinal view of healthcare and consumer engagement 08:56 Differentiating in a hyper-competitive market 10:10 Focusing on wellness and upstream care 11:33 Building a purpose-driven brand with social impact campaigns 13:39 Using entertainment and media to tell compelling healthcare stories 17:00 The importance of long-term relationships and trust 20:10 The role of technology and AI in healthcare innovation 23:01 Northwell Direct and healthcare cost management 27:29 Future opportunities: content, AI, and global expansion 36:13 The human side of healthcare stories and destigmatization 41:26 Leadership in times of hyperchange and innovation

  5. Sep 30

    Why Koley Corte Always Places the Client at the Center of MetLife Investment Management

    Summary Koley Corte shares her diverse journey through finance, marketing, and insights, emphasizing customer-centric strategies, data-driven decision-making, and innovative branding at MetLife. Discover how her unique approach redefines brand and customer engagement in financial services. Key topics - Koley Corte's diverse career journey - Customer-centric strategies in finance - The role of insights and data in marketing - Rebranding and organizational design at MetLife - Personalization and authenticity in marketing - Use of neuroscience and AI in research - Building social proof in financial services - Localization and global relevance in branding - Future trends in customer engagement and research Sound bites "The customer goes in the middle of everything." "Personalization is a science based on data." "We are gonna need degrees of personalization." Chapters 00:00 Introduction and Koley Corte's background 02:07 Diverse career journey and domain expertise 04:07 Customer-centric approach and insights organization 06:04 Tate Talk Takes and personal branding 09:07 The role of data, digital, and personalization 12:01 Balancing authenticity and privacy in personalization 14:55 Rebranding at MetLife and brand authenticity 17:52 Designing with intention and local relevance 21:03 Measuring customer experience and net promoter score 24:04 Innovative research methodologies and future trends 26:56 Building social proof and community engagement 29:51 Localization strategies and global relevance 33:14 Extending brand beyond use occasions 36:08 Impact of insights on M&A and brand positioning 39:06 Future focus: AI, reimagining customer experience 42:04 Leadership, team culture, and personal anecdotes

  6. Sep 29

    "Beyond the Brief" - Armin Molavi on setting potential in motion

    Chris Perkins sits down with Armin Molavi, president of the Global Customer Organization at Instructure, to talk about the company’s evolving brand, the realities of education technology, and why community matters as much as product. Armin also shares how AI, accessibility, and portable credentials are shaping the next phase of learning. Key topics Armin’s career pathWhat Instructure doesA clearer mission for InstructureTechnology that gives educators more time to teachLearning is a team sportUsing AI thoughtfully in educationCommunity and peer-to-peer learningMaking education and skills more portableMarketing beyond pipelineDifferent audiences need different strategiesAccessibility as a practical AI use caseRunning, reflection, and connectionTimestamps 00:00 - Introducing Armin Molavi and his role at Instructure 00:36 - From UMass to agency life, Hilton, and fractional CMO work 01:54 - Joining Instructure and taking on a broader leadership role 04:41 - CanvasCon becomes InstructureCon as the product strategy expands 05:54 - Why Instructure needed a clearer brand strategy and mission 06:48 - How “setting potential in motion” became the new tagline 08:09 - Reducing teacher workload instead of adding to it 10:47 - Why learning is a team sport 12:10 - Supporting working parents and adult learners 13:05 - A practical case for AI in education 14:29 - Where AI can help—and why classroom use requires care 16:55 - Why Armin compares Instructure to Sonos 18:30 - Canvas Career and the future of reskilling and credentialing 21:22 - The educator community and peer-to-peer support 23:33 - Making education more portable and meaningful 25:24 - Why reskilling matters as skills change 27:12 - Why B2B and B2C marketing are more alike than they seem 28:11 - Moving marketing from pipeline creation to brand preference 30:19 - Connecting brand love to revenue 32:25 - Why switching learning management systems is a major decision 34:56 - Communicating value to a complex buying committee 36:55 - Understanding stakeholders through empathy 39:47 - A late-night AI experiment to learn about third-grade teachers’ work 46:03 - Canvas’s AI course accessibility remediation tool 48:11 - Why marathon running matters to Armin 50:43 - Closing reflections on long relationships and shared history Notable quotes “Setting potential in motion.” “Learning is a team sport.” “We’re not here to judge the education part. We’re here to enable it.”

  7. Sep 16

    The Neuroscience of Marketing: How Hearts & Brains Really Buy

    In this episode of “Beyond the Brief”, Bryan Law shares his journey from neuroscience to marketing leadership, exploring how understanding human behavior and research can transform marketing strategies. Discover insights on building brand systems, leveraging AI, and creating authentic social proof to connect deeply with audiences. Keywords Marketing, Human Behavior, Research, AI, Brand Strategy, Social Proof, Customer Engagement, Data-Driven Marketing, Neuroscience, B2B Marketing Key  topics The intersection of neuroscience and marketing Using research to inform marketing strategies Leveraging AI for customer insights Building brand systems for better engagement The importance of social proof and community Chapters 00:00 Introduction and Bryan Law's Background 04:05 Research and Human Behavior in Marketing 08:06 Building Brand Systems and Mental Availability 11:51 The Role of Social Proof and Community Engagement 15:49 The Power of Storytelling and Emotional Connection 19:58 Adapting to Digital and AI-Driven Interfaces 21:52 The Future of Personalization and Human-Centric Marketing 24:11 Using Data and Automation for Relevance 25:49 Authenticity and Brand Voice in AI Era 27:58 Creating a Persona and Emotional Resonance 30:08 The IT Department as a Strategic Partner 32:04 Technology Reliability and Customer Trust 33:48 Partner Programs and Collaboration Strategies 35:46 Less of Traditional Marketing, More Testing 38:09 The Impact of LLMs and Content Shifts 39:58 Influencers and Authentic Advocacy 41:49 Insights from Social Media and Review Platforms 43:58 Unexpected Insights and Testing Learnings 46:02 Valuable Advice and Career Risks 48:07 Biopic and Personal Reflections

    The Neuroscience of Marketing: How Hearts & Brains Really Buy

  8. Sep 14

    Breaking Silos, Building Trust: Transforming B2B Marketing Culture From the Inside Out

    In this episode of “Beyond the Brief”, Chris Perkins talks with Jenn Edwards, Chief Marketing Officer at Euna Solutions, about her path from industrial design to B2B marketing leadership, and how she’s helped unify seven legacy companies under one modern public sector brand. They also cover public sector messaging, AI adoption, partner strategy, user advocacy, and how trust and transparency shape both the company’s marketing and mission. Key Topics: Jenn Edwards shares how she started as a professionally trained industrial designer, then moved into marketing after realizing she wanted less AutoCAD and more problem-solving at a faster paceShe explains how experience across product marketing, digital marketing, PR, and media at large organizations prepared her for senior marketing leadershipChris and Jenn dig into the challenge of unifying seven acquired companies into one branded house, including how legacy brand loyalty shaped the rebrandJenn explains why Euna chose to push beyond typical public sector visual tropes with a more modern, distinctive identityJenn outlines how Euna markets in a nonpartisan way while serving state and local government, education, tribal, and nonprofit customersShe shares how AI is now woven into the marketing engine, from personalization to public data collection and workflow supportThe conversation covers partner strategy, including ERP relationships, consultants, and staying ERP agnostic so customers can stay with Euna even if their core system changesJenn describes the value of user conferences, customer-led sessions, and awards programs as a flywheel for social proof and product feedbackShe also talks about community service, including volunteering with foster families and kids, and how that experience reinforces her view of community and trustThe episode closes with Jenn’s Disney fandom and how storytelling shows up in both her personal life and marketing leadership Timestamps:  (0:00) Introduction and Jenn Edwards’ marketing leadership role (2:01) Becoming CMO at Euna Solutions (3:31) Why the Euna rebrand mattered at GFOA (4:29) How AI changes the marketer’s learning curve (5:30) Unifying seven companies under one brand (6:52) Breaking public sector branding tropes (8:25) Why internal pride drives external brand strength (11:13) How Euna stays apolitical in public sector marketing (13:48) Balancing human-led messaging with rational proof (16:47) Being ERP agnostic and building partner relationships (19:19) Using AI to scale personalization by persona (22:10) Government relationships and regulatory intelligence (24:01) Cutting low-ROI events and shifting paid media (25:32) Preparing for a bot-heavy web future (28:04) Building trust and transparency in communities (29:38) What the team looks for in performance data (31:08) How user conferences fuel social proof (33:29) Co-innovating with customers in a complex public sector market (37:47) Building thought leadership through owned media (38:36) The Euna Impact Awards (39:56) Jenn’s volunteer work with foster families and kids (42:25) Being nominated for CMO of the Year (44:38) Leading through healthy tension and ideas-first debate (46:27) A little-known fact: Jenn’s Disney obsession Keywords Marketing, Public Sector, Brand Unification, AI, Community Impact, Leadership, Public Sector Software, Customer Stories, Brand Building, Digital Transformation

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Ratings & Reviews

5
out of 5
3 Ratings

About

The Beyond the Brief podcast connects with the world's most interesting marketers to dig into where they find unique insights and work through real-world problems on their path to producing great work that works.

Information

  • Creator
    Model B
  • Years Active
    2025 - 2026
  • Episodes
    56
  • Rating
    Clean
  • Copyright
    © 2026 Model B
  • Show Website
    Beyond the Brief