SUMMARY Trust is the invisible currency of the digital world. It’s what turns curious browsers into loyal clients. In this episode, discover how to build trust through competence, character, and connection. Plus, a 3-step pulse check to improve your trust factor now. ---------------------------------------------------Welcome back to The Purposeful and ProfitablePodcast. I’m your host, Yvonne A. Jones, Relationship Building Strategist and Personal Business Coach. This is the place where heart meets strategy, and where clarity, connection, and courage guide everything we do. In Episode 5 we're talking about the quiet force that makes a stranger stop scrolling and start listening. That quiet force is trust. 87% of shoppers say they would be willing to pay more when they trust a brand. That statistic reminds us that trust is the currency that never loses value. Why Trust Matters Now?Stephen Covey calls trust the glue of life. Online, that glue often feels thin. Ads vanish, promises are not kept, and people get tired of disappointment. According to research, 71% of buyers say that trust alone determines whether they click Buy or walk away. For a small business owner, every digital moment thatfeels human: the quick reply in a DM, the clear tracking email, the short note that says, “I have you covered.” These are the things that build trust. The Three Pillars of Digital Trust 1.CompetenceDo what you said you would do. 2.CharacterStand by your values when it costs you. People remember how you handle the hard days. 3. ConnectionShow the human behind the logo. A quick live video, a behind‑the‑scenes photo, or a voice note in an email tells people there is a real person who cares. These three together help to build trust. Simple Ways to Speed Up Trust Pick one of these and practice it for thirty days. • Show your proof. Pair every claim with a customerquote or a screenshot. • Show your numbers. Post delivery times, refundrates, or uptime on your site. • Share your why. A short “Why we exist” page in yourbio draws the right people. • Give before you ask. Offer a quick win, a freechecklist, or a mini‑audit first. • Send steady signals. Keep tone, colors, andresponse time the same everywhere. Consistency whispers reliability. Looking Ahead: AI, Privacy, and Plain EnglishSmart tools can help us personalize service, but only when people feel safe. Clearly inform listeners about how you use their data. A sentence like “We use your reading history to suggest topics and we never sell your information" gives them control. When you change a policy, post a short note that explains why. Transparency breeds calm. Trust Pulse Check: Try these three quick tests this week. 1. Google your name in a private window. Do the first results match who you say you are? 2. Read your last five emails. Were they helpful before they were promotional? 3. Ask a recent customer, “What pleasantly surprised you after working with me?” Call to Action Download your copy of: 7 Relationship-Driven Strategies to Grow Your Business Online. This Guide is designedto help you Build trust, connect authentically, and attract clients who love your work.YvonneA.Jones.com/7-relationship-driven-strategiesThank you for joining me today. If this episode resonated, share it with a friend. And if you’re ready to go deeper, visitYvonneAJones.com and 50andWiserCoaching.com for free tools and support. [9:15–10:00] Outro & Call to Action Trust rests onCompetence, Character, and Connection. Keep those three in view and strangerswill become super‑fans. Download your copy of : 7 Relationship-Driven Strategies to Grow YourBusiness Online. This Guide is designedto help you Build trust, connect authentically, and attract clients who loveyour work.YvonneA.Jones.com/7-relationship-driven-strategies