The Real Care Deal - Norfolk County Council's Ethical Framework

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The Real Care Deal is Norfolk County Council's Ethical Framework. It has been co-produced with residents, carers an commissioners and is designed to help people live their best lives. This is the official Podcast channel.

  1. Episode 1

    What is an Ethical Framework?

    We asked Andrew what he thinks an Ethical Framework is, but he (as did many others) found the term confusing. In this clip Andrew tells us what he thinks it is!

    3 min

  2. Episode 2

    What is an Ethical Framework?

    We asked Andrew what he thinks an Ethical Framework is, but he (as did many others) found the term confusing. In this clip Andrew tells us what he thinks it is!

    1 min

  3. Episode 3

    How not being listened to makes Mandy feel!

    Mandy has lived in the home for 26 years and shares her experience of what she least likes about it. She shares how staff just walk off when she is talking to them and how it makes her feels when staff dont listen.

    1 min

  4. Episode 4

    What do NR Care staff like about working at The Great Hospital

    Ian Callam from NR Care reflects on what his staff enjoy about working at The Great Hospital. The same pool of staff provides consistency and relationships to build between care works, residents and staff at the Hospital, it is a really nice location to work in. Having one location means that staff don't have to rush from A to B to C allowing for time to connect with residents following care needs rather than rushing off knowing emotional needs have gone unmet.

    3 min

  5. Episode 5

    The Real Care Deal: What is now possible?

    Christopher Collings from QCM Healthcare talks about what he thinks is possible through the Real Care Deal not only in Norfolk but at a national level. He emphasises through providing a platform for people stories their of care, individual needs non judgemental care plans it not only gives those reciving care a poweful voice it also increases public awareness of care and shift peoples perceptions and understanding of care and increasing care demands.

    2 min

  6. Episode 6

    What does be more human mean to you?

    Zena and Angela from ST Martins Trust Norfolk share what 'being more human' means to them and how this translates in their work. To them it means being non judgemental, understanding, empathitic and the behaviours that convey this. They dont expect people to fill out lots of paperwork or disclose their background, they take them on face value. It can be as simple as calling someone by their name, treating people with kindness and recongising people have the right to choose what they want to do rather than what you want them to do.

    19 sec

  7. Episode 7

    "Dad smiled" How do you know when we are making a difference?

    Sue talks about the first time her dad smiled in a very long time and what this meant. She discusses the positive impact of live in carers on her parents wellbeing. Sue describes the improvements that came about and how it enabled her parents to reconnect, spend quality time with each other enabling her mum to relax and sleep much better leading leading to overall improved health. Her experience underlines the importance of continuous and compassionate care.

    4 min

  8. Episode 8

    Building Trust and Transparency through consistent quality care

    Sue emphasises the importance of trust and transparency in professional settings, comparing it to person-centered and personalized care. She discusses the need for consistency in delivering services, regardless of who provides them. Sue reflects on their experience with the Norfolk County Council and the ICB, stressing the significance of quality teams and the importance of collaborative work among multidisciplinary teams. She describes their roles in clinical case management, commissioning, monitoring, and quality assurance, highlighting how close collaboration can lead to better outcomes and cost savings in care.

    3 min
See All Season 1 (14)

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The Real Care Deal is Norfolk County Council's Ethical Framework. It has been co-produced with residents, carers an commissioners and is designed to help people live their best lives. This is the official Podcast channel.

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