The Leading Edge

Commerce & Contract Management Institute

The Leading Edge is a new thought leadership series, offering in-depth insights into the key challenges, innovations, and evolving dynamics of the contract and commerce landscape. We’re bringing these insights to our community in a new way – through a curated series of articles and accompanying podcasts featuring expert voices and industry leaders.

  1. Jul 16

    The Cost of Mismanaged Agreements; Why Contracting Must Reinvent Itself

    Recorded live at Docusign's flagship event, Momentum, this episode of The Leading Edge tackles one of the most persistent and under-acknowledged problems in global business: the sheer scale of value destroyed by poorly designed, poorly executed, and poorly managed commercial agreements. Drawing on CCM Institute's Benchmark research series and Docusign's 2026 research with Deloitte, host Nikki Mackay is joined by Tim Cummins, President of WorldCC and Executive Director of the CCM Institute, and Stéphane Barberet, Group Vice President & General Manager, EMEA at Docusign. Together they unpack why this problem is getting worse despite decades of investment in process and technology, and what separates organisations that capture real ROI from those that don’t. The conversation is grounded in what's already working: Experian cut contract cycle times from 10 days to hours by connecting agreement workflows and making contract data instantly accessible; Perceptyx slashed NDA turnaround by 99%, from a week to under an hour; and AON is migrating over 400 million documents into a single intelligent agreement management platform, replacing six legacy vendors and cutting document generation time by 99% freeing its legal team from hours of manual work every week. As agentic AI reshapes what a "contract" even is, moving from static document to operating system for a relationship, Tim and Stéphane make the case that the time for incremental improvement is over. With Docusign IAM, the tools, evidence, and frameworks for redesign now exist. The only question is who moves first.

About

The Leading Edge is a new thought leadership series, offering in-depth insights into the key challenges, innovations, and evolving dynamics of the contract and commerce landscape. We’re bringing these insights to our community in a new way – through a curated series of articles and accompanying podcasts featuring expert voices and industry leaders.