Standing Waters Podcast

Bill German and Chip Miller

Presented by NuWay Restoration and Cleaning Welcome to Standing Waters — the podcast where home meets history, and restoration meets resilience. Whether you're facing the aftermath of a flood, navigating a mold crisis, or simply want to preserve the beauty and integrity of your home, this is your go-to resource. Each week, we dive into real-life stories of home restoration, expert tips on home maintenance, and practical advice for preventing damage before it starts. From water damage and fire recovery to proactive care and seasonal upkeep, Standing Waters empowers homeowners with the knowled

  1. Apr 10

    Season 2 Episode 2: How to Prevent Hidden Mold in Your Home (Humidity, HVAC & Cleaning Tips)

    Most mold isn’t from obvious leaks—it's from everyday overlooked spots like closets, behind furniture, or under bathroom sinks.Jim McKenzie, a mold & air quality expert with 20 years of experience, explains how maintaining humidity, cleaning, and proper airflow help prevent mold before it starts.Think about it: a small leak or even dormant spaces can become mold hotspots over time. Regular checks and keeping humidity in the ideal range (35-50%) can save you thousands later.And remember, staying proactive beats costly remediation—your home’s health depends on it.What’s your biggest home cleaning challenge? Share below! 👇In this episode, Jim McKenzie shares expert insights on how humidity control, climate management, and proper cleaning can prevent mold growth in your home—saving you money and ensuring a healthier living environment.Key Topics:-The importance of maintaining indoor humidity between 35-50% for mold prevention-How climate control via HVAC systems manages moisture and boosts indoor air quality-Risks of turning HVAC systems off during vacancy and the signs of condensation and mold risk-How mold can grow without water leaks, and the role of humidity, dust, and organic debris-The significance of regular cleaning, especially in seldom-occupied spaces like closets and basements-Proper sizing and use of dehumidifiers for large spaces-The relationship between poor air circulation, inadequate HVAC maintenance, and mold growth-Tips on inspecting hidden mold risks under furniture, behind appliances, and in crawl spaces-The value of addressing small plumbing issues early to prevent mold and water damage-A simple, proactive approach to mold prevention for homeowners and vacation rental owners🔧 Sponsored By:Supertech University — Training the next generation of restoration pros👉 https://supertechu.comC&R Magazine — Your source for restoration industry news & expertise👉 https://www.candrmagazine.com

    24 min
  2. From Flooded Basement to Brand New Home: Jeff’s Story with NuWay Restoration

    Mar 6

    From Flooded Basement to Brand New Home: Jeff’s Story with NuWay Restoration

    When disaster strikes, every minute counts.After a major water leak flooded Jeff McDaniel’s home — just eight months after moving in — he didn’t know where to turn. But one call to NuWay Restoration changed everything.🚛 Within hours, our trucks were on-site.💨 Fans, hoses, and drying systems were running.👷‍♂️ A full team of professionals worked around the clock to stop mold before it started.Jeff shared how impressed he was by the speed, professionalism, and constant communication from our crew — and even hired NuWay again later for a home office build!“The most impressive thing was that nothing changed — my home looked brand new again.” – Jeff McDanielAt NuWay, we’re more than a restoration company. We’re your partner when the unexpected happens. 🔧 Sponsored By:Supertech University — Training the next generation of restoration pros👉 https://supertechu.comC&R Magazine — Your source for restoration industry news & expertise👉 https://www.candrmagazine.com#NuWayRestoration #FiveStarSessions #CustomerStory #WaterDamageRestoration #MoldRemediation #RestorationProfessionals #PropertyRestoration #SuperTechUniversity #CustomerExperience #TeamNuWay #RestorationExperts #HomeRestoration #EmergencyResponse

    12 min
  3. 5 Star review with Richard Carson

    Feb 27

    5 Star review with Richard Carson

    In this episode, Dave Stephens sits down with homeowner Richard Carson, who shares how NuWay helped transform his home after a serious mold problem made it nearly uninhabitable. From the very first visit, our team provided a clear plan of action, thorough testing, and professional restoration work that made his home feel warm, safe, and inviting once again. 🏡✨Hear Richard talk about: ✅ His first impression of the NuWay team✅ How our detailed reports and cleanup exceeded expectations✅ The night-and-day difference in air quality after restoration✅ Why he continues to trust NuWay for ongoing inspections and cleaningWe’re proud to serve homeowners like Richard who trust us to bring their homes — and peace of mind — back to life. 👉 Visit 📞 Call us today at 301-334-9275Don’t do it the old way — do it the NuWay!🎙️ Sponsored by:SuperTech University — Helping restoration pros grow through leadership, teamwork, and communication training.

    12 min
  4. From Flooded Floors to Five Stars | Sarah Cockerham’s NuWay Restoration Story

    Feb 20

    From Flooded Floors to Five Stars | Sarah Cockerham’s NuWay Restoration Story

    In this heartfelt episode of 5 Star, Dave Stevens from NuWay Restoration & Cleaning sits down with Westernport resident Sarah Cockerham, one of our incredible customers who left a 5-star Google review after a devastating flood. Sarah shares her emotional journey—from finding her home filled with 21 inches of water to working with the compassionate and professional NuWay team that helped her rebuild. Hear how Carney, Tiffany, and the entire NuWay crew went above and beyond, offering not only restoration expertise but also genuine care, communication, and encouragement during a traumatic time. Sarah’s story is a powerful reminder that restoration isn’t just about fixing homes—it’s about restoring hope. If you’ve ever wondered what it’s like to experience the NuWay difference firsthand, this episode is one you don’t want to miss. Learn more at nuwayrestoration.com Call us at 301-334-9275 Don’t do it the old way—do it the NuWay! #NuWayRestoration, #FiveStarReview, #CustomerTestimonial, #RestorationSuccessStory, #WaterDamageRestoration, #FloodRecovery, #NuWayDifference, #RestoringHope, #HomeRestorationExperts, #WesternportMD, #NuWayCleaning, #RealCustomerStories, #RestorationWithHeart, #PropertyRestoration, #DoItTheNuWay,

    16 min

  5. Jan 2

    Season 2 Episode 1: Restoration Industry Real Talk: Sales, Service, and Perseverance

    What does it really take to build trust, open doors, and succeed behind the scenes of the restoration industry—especially in close-knit communities like Garrett County, Maryland? In this episode, we pull back the curtain on a role most homeowners never see, but one that directly impacts the quality of service they receive when disaster strikes.Bill German sits down with Dave Stephens, a business development representative and marketing manager, to share the real-life challenges, routines, and lessons learned from working on the road in the restoration industry. Through honest conversation and humor, they explore why soft skills, consistency, and relationship-building matter just as much as technical expertise when serving homeowners after water damage, fire damage, or property loss. Dave also offers practical insight for anyone curious about how restoration companies connect with local homeowners, insurance professionals, and communities like those throughout Western Maryland. The episode highlights perseverance, adaptability, and the human side of restoration work that ultimately shapes the customer experience.If you’re a homeowner in Garrett County who wants a deeper understanding of how restoration professionals operate—or you’re simply curious about what goes on behind the scenes—this episode offers valuable perspective and real-world insight. Tune in now to hear the full conversation and discover how strong relationships and dedication drive better outcomes in the restoration🔧 Sponsored By:Supertech University — Training the next generation of restoration pros👉 https://supertechu.comC&R Magazine — Your source for restoration industry news & expertise👉 https://www.candrmagazine.com

    22 min

  6. 09/15/2025

    Confessions from the Clean-Up Crew: House & More Meets NuWay Restoration

    What happens when real estate meets restoration? In this crossover episode, the House & More team sits down with NuWay Restoration to swap unbelievable stories from the field. From waterfalls pouring down mansion staircases on Christmas Eve, to deer crashing through dining rooms, to the science (and patience) behind eliminating pet odors, this conversation is equal parts jaw-dropping, hilarious, and heartfelt. You’ll also hear the moving story of how NuWay helped save a client’s truck — and maybe his life — with compassion and care that goes far beyond cleaning. Whether you’re a homeowner, landlord, or just someone who loves a good story, this episode shows the messy reality of property ownership and the people who show up when disaster strikes. The wildest rental house and restoration stories NuWay has faced Why “odor removal” is more science than magic How hoarding and biohazard jobs are handled safely and compassionately A feel-good story of generosity that will restore your faith in people Why speed and expertise matter when disaster strikes a home

    30 min

  7. 08/12/2025

    Episode 10 From Damage to Dollars: How to Handle Home Restoration Insurance Claims

    Think filing a home restoration claim is simple? Think again. In this episode, you’ll discover how the real work begins after the water recedes—and why knowing your policy could save you thousands. Join Standing Waters host Chip Miller and office mitigation manager Tiffany Heb as they break down the behind-the-scenes reality of handling insurance claims in the restoration industry. Tiffany shares her inspiring journey from the fast-paced restaurant world to managing complex restoration projects—especially during the chaotic winter season, when frozen pipes and weather damage spike. The conversation explores the importance of clear communication between restoration teams, homeowners, and insurance adjusters, along with a deep dive into understanding policy language, claim delays, and accurate estimating. They also highlight how cutting-edge tools like Matterport are transforming the industry, helping professionals document damage and streamline the claims process with precision. With practical tips on how homeowners can protect their properties and avoid costly misunderstandings, this episode offers critical insights every homeowner should hear before disaster strikes. If you want to be prepared, informed, and empowered when it comes to restoration and insurance claims, this episode is a must-listen. Hit play and learn how to take control of your restoration journey with confidence.

    38 min

  8. 08/04/2025

    Episode 9 From Roof to Foundation: Why Gutters Matter More Than You Think

    Think filing a home restoration claim is simple? Think again. In this episode, you’ll discover how the real work begins after the water recedes—and why knowing your policy could save you thousands. Join Standing Waters host Chip Miller and office mitigation manager Tiffany Heb as they break down the behind-the-scenes reality of handling insurance claims in the restoration industry. Tiffany shares her inspiring journey from the fast-paced restaurant world to managing complex restoration projects—especially during the chaotic winter season, when frozen pipes and weather damage spike. The conversation explores the importance of clear communication between restoration teams, homeowners, and insurance adjusters, along with a deep dive into understanding policy language, claim delays, and accurate estimating. They also highlight how cutting-edge tools like Matterport are transforming the industry, helping professionals document damage and streamline the claims process with precision. With practical tips on how homeowners can protect their properties and avoid costly misunderstandings, this episode offers critical insights every homeowner should hear before disaster strikes. If you want to be prepared, informed, and empowered when it comes to restoration and insurance claims, this episode is a must-listen. Hit play and learn how to take control of your restoration journey with confidence.

    42 min
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About

Presented by NuWay Restoration and Cleaning Welcome to Standing Waters — the podcast where home meets history, and restoration meets resilience. Whether you're facing the aftermath of a flood, navigating a mold crisis, or simply want to preserve the beauty and integrity of your home, this is your go-to resource. Each week, we dive into real-life stories of home restoration, expert tips on home maintenance, and practical advice for preventing damage before it starts. From water damage and fire recovery to proactive care and seasonal upkeep, Standing Waters empowers homeowners with the knowled

Information

  • Creator
    Bill German and Chip Miller
  • Years Active
    2025 - 2026
  • Episodes
    17
  • Rating
    Clean
  • Copyright
    © Bill German and Chip Miller
  • Show Website
    Standing Waters Podcast