ITSM That Works4Me

Works4Me BV

Welcome to “ITSM That Works4Me,” the podcast about how to achieve real success with IT service management! Each week, we break down real use cases, smart automation strategies, and the tools that work — not just buzzwords.

Episodes

  1. Why do so many CMDB initiatives fail after the transformation project ends?

    May 25

    Why do so many CMDB initiatives fail after the transformation project ends?

    Why do so many CMDB initiatives fail after the transformation project ends? Because configuration data naturally decays. New devices appear. Applications move. Cloud resources change. Ownership shifts. Discovery tools detect noise. And before long, the CMDB becomes another database nobody fully trusts. In this ITSM Podcast episode, we explore why CMDB accuracy should not be treated as a one-time clean-up project, but as a permanent operating capability. We’ll discuss: Why automated discovery is essential, but should not be trusted blindlyHow staging queues prevent discovery noise from polluting your CMDBWhy change management is the best place to keep CI data accurateHow service owners, application owners, and platform teams should share accountabilityWhy executives should stop funding repeated CMDB rebuilds and invest in a sustainable operating model insteadThe key message: A reliable CMDB is not created by a project.It is created by the way IT works every day.2026 Works4Me

    19 min
  2. What does “Shared Services” really mean… and why does it so often fail to deliver?

    Apr 26

    What does “Shared Services” really mean… and why does it so often fail to deliver?

    In this episode, we break down a critical issue highlighted by Bernard Marshall: The lack of a clear definition is holding organizations back. Too many institutions jump into shared services expecting efficiency…  …but end up with complexity, slow governance, and limited value. Here’s what we explore: Why “shared services” is not one model - but manyThe difference between internal consolidation, partnerships, and outsourcingHow AI is fundamentally changing the equation (hint: it’s no longer about scale, but about data and automation)Why leadership courage - not technology - is the real bottleneckThe key takeaway?  If your operating model isn’t clear, adding AI will only accelerate the confusion. #ITSM #SharedServices #AI #ServiceManagement #DigitalTransformation #Works4Me #Leadership #ESM 2026 Works4Me

    4 min
  • 2 Episodes

About

Welcome to “ITSM That Works4Me,” the podcast about how to achieve real success with IT service management! Each week, we break down real use cases, smart automation strategies, and the tools that work — not just buzzwords.

Information

  • Creator
    Works4Me BV
  • Years Active
    2025 - 2026
  • Episodes
    2
  • Rating
    Clean
  • Copyright
    © 2026 Works4Me BV
  • Show Website
    ITSM That Works4Me