What does it take to lead a growing city, preserve its legacy, and bring diverse stakeholders together around a shared vision? In this episode of Your E.P.I.C. Pursuit, Mike Mooney sits down with Steve Bagwell, CEO of the Charlotte Regional Visitors Authority (CRVA). Steve's story began more than 25 years ago as a warehouse manager at the newly opened Charlotte Convention Center. Since then, he has held leadership roles spanning operations, food and beverage, finance, technology, and venue management—giving him a true 360-degree perspective before stepping into the CEO role. Steve offers an inside look at the people, partnerships, and long-term investments driving Charlotte's visitor economy. From major convention and venue investments to the ongoing evolution of iconic spaces like Bojangles Entertainment Complex, he explains why the city's success depends on more than buildings and events. It depends on alignment. The conversation also explores Steve's leadership philosophy: build consensus, make room for differing perspectives, recruit great people, learn from mistakes, and stay relentlessly curious. Whether you lead a large organization, manage a cross-functional team, or are early in your career, this episode offers a practical reminder that progress is cumulative—and that the experiences in front of you today may be preparing you for opportunities you cannot yet see. Five key takeaways p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Your starting point does not define your ceiling. Steve's path from warehouse manager to CEO reinforces the value of doing excellent work, staying patient, and treating every role as an opportunity to build capability and credibility. p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Broad experience creates better leaders. Working across operations, finance, technology, food and beverage, and venue management gave Steve the perspective to lead with a whole-organization mindset—not just from one functional silo. p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Consensus building creates stronger execution. Steve emphasizes that leaders do not always get unanimous agreement, but they should create space for people to share their perspectives, understand the decision, and move forward together. p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Legacy assets can be reinvented. The turnaround of Bojangles Entertainment Complex shows what can happen when leaders combine strategic investment, the right anchor partner, talented operators, and a long-term commitment to renewal. p]:pt-0 [&>p]:mb-2 [&>p]:my-0"> Curiosity is a leadership advantage. In a fast-changing environment, the leaders who keep learning—through research, innovation, technology, and the experiences of others—are better positioned to adapt and lead well.