The Disruptive Franchise Podcast

Stacey Cann | The Franchise Strategist

The Disruptive Franchise Podcast takes a peek behind the scenes of the franchise industry with key insight, origin stories and industry innovation centered around those involved in the Disruptive Franchise Awards. It's perfect for anyone in the franchise industry as well as those thinking about franchising their business.

  1. 1d ago

    Why Your Prospects Go Quiet After the Discovery Call (And How to Fix It)

    You had a great discovery call. The vibe was good, they were excited, and you thought — yeah, this is the one. And then nothing. If you've ever followed up twice, three times, more - and still heard crickets - this episode is for you. The truth is, a quiet prospect is not a dead prospect. And the reason they've gone quiet probably isn't what you think. In this episode Stacey unpicks the real reasons franchise prospects disappear after the discovery call, why most franchisors are unknowingly making it worse, and exactly what you can put in place to fix it. Stacey covers: Why prospects go quiet - and why it's rarely about the moneyThe follow-up mistakes that are costing you sales right nowWhy your nurture process probably stops too soon (and what to do instead)The one question you should be asking on every discovery callHow to stay top of mind without feeling like you're pestering peopleBuying a franchise is one of the biggest decisions a person will ever make. Your job isn't to pressure them into a yes... it's to make sure that when they're ready, you're still the one they're thinking about. If you're generating leads but struggling to convert them, this episode will change the way you think about your whole recruitment process. 🎙️ Enjoyed this episode? Subscribe so you never miss one — and if it resonated, leave a review. It genuinely helps more business founders find the show! ------- A Thank You To Our Sponsors: Our headline sponsor, Impact Franchising - The Agency, builds a predictable pipeline - done for you! Founded by Stacey Cann, Impact Franchising - The Agency believe there’s a better way to get results. Our ethos is simple: franchise sales and marketing, done right. After seeing her franchise strategy clients constantly get stuck at the implementation stage, Stacey created the agency to take that off their hands - delivering sales and marketing that actually drives growth. Everything we do is built around strategy and your authentic human voice. Check out more details here Support The Podcast Don't forget that the best way you can support us is to subscribe to the podcast - not only will you get notified of future episodes as they are released, you will also be helping us get more amazing guests to come and share their secrets in franchising!

    16 min
  2. May 29

    Why AI Scripts Are Killing Franchise Recruitment (And What to Do Instead)

    In this episode, Stacey gets refreshingly honest about one of the biggest mistakes she's seeing franchisors make right now - reaching for AI-generated scripts to power their video content and recruitment marketing. We're living in a trust recession right now. Potential franchisees aren't just buying a business model - they're buying you. Your story, your energy, your imperfections. And when your video sounds like it was written by a robot (because it was), they feel it.  That icky, off feeling? That's inauthenticity, and it's costing you candidates before they ever get on a call with you. Stacey shares her own experiment going deep into video tools and AI scriptwriting; what she found, why she hated it, and the moment a fabricated case study appeared in her own script.  She also explains why Gen Z in particular - the franchise buyers you should be attracting - are actively walking away from overly polished, over-produced content and craving something real. This isn't an anti-AI episode. It's an episode about the line between using AI to support your voice and using it to replace it - and in franchise recruitment, crossing that line could be the thing standing between you and your next franchisee. You'll come away with: Why authenticity beats consistency in franchise recruitment every timeThe real reason AI scripts feel "off" and why your prospects noticeHow Gen Z buying behaviour should be reshaping your content strategyWhat AI should (and shouldn't) be doing in your marketingHit play. No script required. 👉 Want help with your marketing? Get Stacey's free framework to improve your franchise messaging: https://staceycann.com/framework  ------- A Thank You To Our Sponsors: Our headline sponsor, Impact Franchising - The Agency, builds a predictable pipeline - done for you! Founded by Stacey Cann, Impact Franchising - The Agency believe there’s a better way to get results. Our ethos is simple: franchise sales and marketing, done right. After seeing her franchise strategy clients constantly get stuck at the implementation stage, Stacey created the agency to take that off their hands - delivering sales and marketing that actually drives growth. Everything we do is built around strategy and your authentic human voice. Check out more details here Support The Podcast Don't forget that the best way you can support us is to subscribe to the podcast - not only will you get notified of future episodes as they are released, you will also be helping us get more amazing guests to come and share their secrets in franchising!

    16 min
  3. May 20

    Why Your Franchise Pipeline Is Inconsistent (and it's not what you think)

    Your pipeline isn't inconsistent because of one thing. It's many. Stacey breaks down what's really going on - and how to fix it. If your franchise recruitment feels like a constant cycle of feast and famine, you're not alone - but you might be looking for the problem in the wrong place. In this solo episode, Stacey gets honest about the real reasons so many franchisors struggle to keep a consistent lead pipeline. It's not just one thing. It's the busyness, the lack of data, the inconsistent output, and the habit of talking to everyone - which means you're actually reaching no one. Stacey covers why franchise recruitment never feels urgent until it's critical, what it really means if you haven't recruited a franchisee in over 12 months, and why the solution doesn't have to be as overwhelming as it feels. If you're ready to stop throwing mud at the wall and start building something that actually compounds over time, this episode is your starting point. Want help with your pipeline? Get Stacey's free framework to improve your franchise messaging: https://staceycann.com/framework  Keywords: franchise recruitment, franchising uk, how to recruit franchisees, franchise lead generation, franchise pipeline, disruptive franchise podcast, stacey cann, grow your franchise, franchise marketing, franchisor tips ------- A Thank You To Our Sponsors: Our headline sponsor, Impact Franchising - The Agency, builds a predictable pipeline - done for you! Founded by Stacey Cann, Impact Franchising - The Agency believe there’s a better way to get results. Our ethos is simple: franchise sales and marketing, done right. After seeing her franchise strategy clients constantly get stuck at the implementation stage, Stacey created the agency to take that off their hands - delivering sales and marketing that actually drives growth. Everything we do is built around strategy and your authentic human voice. Check out more details here Support The Podcast Don't forget that the best way you can support us is to subscribe to the podcast - not only will you get notified of future episodes as they are released, you will also be helping us get more amazing guests to come and share their secrets in franchising!

    18 min
  4. May 12

    Making A Genuine Difference with Fay Cartlidge

    In this episode of The Disruptive Franchise Podcast, Stacey sits down with Fay Cartlidge, finalist for Franchisee of the Year at the 2025 Disruptive Franchise Awards. Faye shares her journey from secondary school teacher and estate agency manager to becoming the owner of four Daisy First Aid territories. Together, they explore the emotional impact of teaching parents life-saving skills, the realities of running a franchise around family life, and how social media authenticity has helped Faye build trust and community online. The conversation also dives into overcoming fear, building confidence without a medical background, the power of franchise support networks, and why “present not perfect” is the key to creating engaging content in today’s AI-driven world. This is a warm, honest and inspiring conversation about motherhood, business ownership, confidence, community, and making a genuine difference. Key Takeaways Fay went from having no medical background to becoming both a successful franchisee and a Community First Responder. Strong franchise support networks can make entrepreneurship feel far less isolating. Authentic, imperfect social media content often performs better than highly polished content. Franchising can provide business freedom and ownership without sacrificing support and structure. Teaching parents first aid doesn’t just save lives — it transforms fear into confidence.  Contact Fay: Instagram: https://www.instagram.com/daisyfirstaidleeds/LinkedIn: https://www.linkedin.com/in/fay-cartlidge-817349106/TikTok: https://www.tiktok.com/@daisyfirstaidleeds Keywords Franchising UK, Franchisee journey, Daisy First Aid, Mum in business, Women in franchising, Family business , Franchise support, Social media authenticity, Parenting confidence, First aid training, Female entrepreneur, Franchise community, TikTok for business, Business confidence, The Disruptive Franchise Podcast  ------- A Thank You To Our Sponsors: Our headline sponsor, Impact Franchising - The Agency, builds a predictable pipeline - done for you! Founded by Stacey Cann, Impact Franchising - The Agency believe there’s a better way to get results. Our ethos is simple: franchise sales and marketing, done right. After seeing her franchise strategy clients constantly get stuck at the implementation stage, Stacey created the agency to take that off their hands - delivering sales and marketing that actually drives growth. Everything we do is built around strategy and your authentic human voice. Check out more details here Support The Podcast Don't forget that the best way you can support us is to subscribe to the podcast - not only will you get notified of future episodes as they are released, you will also be helping us get more amazing guests to come and share their secrets in franchising!

    26 min
  5. May 6

    From Kitchen Table to Franchise Empire with Christina Taylor-Chisholm

    In this episode, host Stacey talks to Christina Taylor-Chisholm from Popolo Ceramico. Christina was a judge for our 2025 Disruptive Franchise Awards. On the podcast, she shares her entrepreneurial journey, growth strategies, and insights into franchising, branding, and innovation.  Discover how Christina built a successful ceramics franchise, diversified into different revenue streams to add value to the business and expand her brand. Key Topics Entrepreneurial journey of Christina and Popolo CeramicoGrowth strategies including acquisition and diversificationMarketing automation and digital engagement in franchisingContact Christina: LinkedIn: https://www.linkedin.com/in/christina-taylor-chisholm-b1260439/Instagram: https://www.instagram.com/christinataylorchisholm/Contact Stacey: LinkedIn: https://www.linkedin.com/in/staceycann/Instagram: https://www.instagram.com/staceycannfranchisestrategist/keywords franchising, entrepreneurship, branding, business growth, innovation, pet prints, marketing automation, franchise strategy, personal branding, business tips ------- A Thank You To Our Sponsors: Our headline sponsor, Impact Franchising - The Agency, builds a predictable pipeline - done for you! Founded by Stacey Cann, Impact Franchising - The Agency believe there’s a better way to get results. Our ethos is simple: franchise sales and marketing, done right. After seeing her franchise strategy clients constantly get stuck at the implementation stage, Stacey created the agency to take that off their hands - delivering sales and marketing that actually drives growth. Everything we do is built around strategy and your authentic human voice. Check out more details here Support The Podcast Don't forget that the best way you can support us is to subscribe to the podcast - not only will you get notified of future episodes as they are released, you will also be helping us get more amazing guests to come and share their secrets in franchising!

    41 min
  6. Apr 29

    Fostering Innovation in a Franchise Model With Faye Smith

    In this episode of The Disruptive Franchise Podcast, Franchisor and Strategist, Faye shares her journey from corporate life to creating a disruptive, values-driven franchise that emphasises creativity, sustainability, and inclusivity.  Discover how Faye's strategic thinking and authentic values fuel innovation and growth, not only in her franchise, Nature Makers, but also in her other business ventures too. Listen as Stacey and Faye discuss the importance of strategy and how joyful business can be when it's built on the right foundations. Key topics: Disruption and innovation in franchisingThe importance of core values and authenticityStrategic pivoting and business growthContact Faye: Instagram: https://www.instagram.com/naturemakers/Facebook: https://www.facebook.com/NatureMakersWebsite: https://www.nature-makers.co.ukContact Stacey:  LinkedIn: https://www.linkedin.com/in/staceycann/Instagram: https://www.instagram.com/staceycannfranchisestrategist/Information and tickets for the Disruptive Franchise Awards: https://disruptivefranchiseawards.com/ Keywords: Franchise, Creativity, Sustainability, Inclusivity, Business Strategy, Disruption, Nature Makers, Business Growth, Entrepreneurial Journey ------- A Thank You To Our Sponsors: Our headline sponsor, Impact Franchising - The Agency, builds a predictable pipeline - done for you! Founded by Stacey Cann, Impact Franchising - The Agency believe there’s a better way to get results. Our ethos is simple: franchise sales and marketing, done right. After seeing her franchise strategy clients constantly get stuck at the implementation stage, Stacey created the agency to take that off their hands - delivering sales and marketing that actually drives growth. Everything we do is built around strategy and your authentic human voice. Check out more details here Support The Podcast Don't forget that the best way you can support us is to subscribe to the podcast - not only will you get notified of future episodes as they are released, you will also be helping us get more amazing guests to come and share their secrets in franchising!

    41 min
  7. Apr 22

    Overcoming Fear Of Failure With Anna Coggan

    In this episode of The Disruptive Franchise Podcast, Anna from Caterpillar Music Newark shares her journey from primary school teacher to successful franchisee with Stacey, highlighting the challenges and rewards of running a community-focused business.  Listen to Anna's insights on franchising, community engagement, and maintaining passion over 12 years in this fantastic episode as Anna talks about the transition from teaching to becoming a franchisee, building community through her business and overcoming her fear of failure as a business owner. Key Takeaways Franchising offers a support network and family environment.Passion for your business can stay strong over years.Community involvement is a key driver of franchise success.Contact Anna: Facebook: https://www.facebook.com/CaterpillarMusicNewarkInstagram: https://www.instagram.com/caterpillarmusicnewark/Contact Stacey: LinkedIn: https://www.linkedin.com/in/staceycann/Instagram: https://www.instagram.com/staceycannfranchisestrategist/Information and tickets for the Disruptive Franchise Awards: https://disruptivefranchiseawards.com/Keywords franchising, community business, entrepreneurship, Caterpillar Music, franchise awards, business growth, work-life balance ------- A Thank You To Our Sponsors: Our headline sponsor, Impact Franchising - The Agency, builds a predictable pipeline - done for you! Founded by Stacey Cann, Impact Franchising - The Agency believe there’s a better way to get results. Our ethos is simple: franchise sales and marketing, done right. After seeing her franchise strategy clients constantly get stuck at the implementation stage, Stacey created the agency to take that off their hands - delivering sales and marketing that actually drives growth. Everything we do is built around strategy and your authentic human voice. Check out more details here Support The Podcast Don't forget that the best way you can support us is to subscribe to the podcast - not only will you get notified of future episodes as they are released, you will also be helping us get more amazing guests to come and share their secrets in franchising!

    24 min
  8. Apr 15

    Innovating In Education With Mairi Curle

    In this episode of The Disruptive Franchise Podcast, Stacey interviews Mairi Curle, a finalist in the 2025 Disruptive Franchise Awards and franchisee of Boogie Beat Music and Movement.  Mairi shares her journey from teaching to franchising, the importance of community support, and the impact of intergenerational programs. She discusses the challenges of being a franchisee, the significance of awards for reflection and marketing, and her aspirations for the future. Key Takeaways Mairi transitioned from teaching to franchising due to long COVID.Franchising provides a structured way to run a business.Community support is crucial for franchise success.Awards help reflect on achievements and set future goals.Intergenerational programs create unique value and experiences.Consistency in sales efforts leads to success.Disconnecting feelings from actions is key in business.Mairi aims to expand her team to reach more communities.Marketing through awards boosts franchise visibility.The journey of a franchisee is both challenging and rewarding.Contact Mairi Instagram: https://www.instagram.com/boogiebeatedin_mideast_lothian/Facebook: https://www.facebook.com/BoogieBeatEdinMidEastLothianKeywords franchising, Boogie Beat, Mairi Curle, education, intergenerational programs, awards, marketing, franchisee success, community impact, business growth ------- A Thank You To Our Sponsors: Our headline sponsor, Impact Franchising - The Agency, builds a predictable pipeline - done for you! Founded by Stacey Cann, Impact Franchising - The Agency believe there’s a better way to get results. Our ethos is simple: franchise sales and marketing, done right. After seeing her franchise strategy clients constantly get stuck at the implementation stage, Stacey created the agency to take that off their hands - delivering sales and marketing that actually drives growth. Everything we do is built around strategy and your authentic human voice. Check out more details here Support The Podcast Don't forget that the best way you can support us is to subscribe to the podcast - not only will you get notified of future episodes as they are released, you will also be helping us get more amazing guests to come and share their secrets in franchising!

    23 min

Trailer

About

The Disruptive Franchise Podcast takes a peek behind the scenes of the franchise industry with key insight, origin stories and industry innovation centered around those involved in the Disruptive Franchise Awards. It's perfect for anyone in the franchise industry as well as those thinking about franchising their business.

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