Raving Fans Start Within

Robbie Morrison

Where do raving fans really come from? At Velosio, we believe it starts with the people behind the work. This podcast introduces you to the team members bringing projects to life—sharing their stories, passions, and what it’s really like to be part of Velosio. In each short episode, you’ll get a candid look behind the scenes, whether you're part of the team, thinking about joining, or just curious who's on the other side of the screen.

  1. Aug 6

    Casey Hendriks on Remembering Where You Started and Measuring Real Progress

    Velosio Senior CE Consultant Casey Hendricks joins CEO Robbie Morrison to share how mastering complex field service operations, asking sharper questions, and maintaining adaptability drive internal success and transform client relationships. Key Episode Takeaways: - Diving into complex work like D365 Field Service keeps consultants sharp and solves real operational pain for businesses. - Taking an hour each quarter for games like trivia or bingo gives teams a needed break and actually brings people closer together. - Being a great consultant isn't about memorizing every answer, it's about asking the right questions and knowing how to find the solution. - Tech moves fast, so staying open and adaptable to new tech like AI is the best way to keep your edge. - Bringing your real self and unique background to work makes it way easier to build genuine connections across remote teams. 00:00 Introduction and Welcome to Velosio Podcast 00:28 Casey's Role and Career Focus at Velosio 1:17 Career Path and Attraction to Field Service 2:50 Personal Interests and Poker Strategy 4:05 Team Building Through Quarterly Fun Activities 5:25 Learning to Ask the Right Questions 6:48 Continuous Improvement and Technology Adaptation 8:49 Canadian Karaoke Choice 11:11 Best Advice and Remembering Origins Connect with Casey: https://www.linkedin.com/in/casey-hendriks-28a52191 Connect with Robbie Morrison: https://www.linkedin.com/in/robbiemorrison/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careers

  2. Jul 30

    Michelle Kovacs on Finding Joy in the Challenge

    In this episode of Raving Fans Start Within, Velosio CEO Robbie Morrison sits down with 14-year company veteran Michelle Kovacs to explore how operational execution, cross-department collaboration, and internal culture drive company revenue and long-term client success. Key Episode Takeaways: - Cross-Department Shadowing Drives Operational Alignment: Letting employees shadow other teams for a day fixes blind spots between frontline sales and back-office ops. - Strategic Communication Softens Tough Feedback: Wrapping criticism between two genuine compliments keeps morale intact when delivering hard news. - Operational Completion Requires End-to-End Accountability: High-performing teams don't call a job finished until every single loose end and detail is tied up. - Efficiency Trumps Brute Force Execution: Real speed comes from working smarter, because burning extra energy doesn't automatically equal better results. - A Positive Culture Upfront Elevates Every Team: Keeping a consistently upbeat energy in back-office teams sets a constructive tone for the rest of the company. 00:00 Podcast Introduction and Michelle's Role at Velosio 1:25 Michelle's Journey to Velosio and Career Background 3:18 Job Swap Fantasies and Cross-Departmental Learning 5:49 Memorable Velosio Moments and Company Culture 7:32 Team Phrases and Communication Style 9:11 Personal Insights and Life Philosophy Connect with Michelle: https://www.linkedin.com/in/michelle-kovacs-38201b48/ Connect with Robbie Morrison: https://www.linkedin.com/in/robbiemorrison/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careers

  3. Jul 23

    Rob Mitchell on Go Lives and the Habits That Keep Teams Moving

    In this episode of Raving Fans Start Within, Rob Mitchell shares how he traded a pilot's license for a 20-year career in enterprise software, revealing the late-night team huddles and communication habits that actually keep client deployments from falling apart. Key Episode Takeaways: - Real teamwork is proven at 2:00 AM when a client system crashes, not during a PowerPoint presentation on company values. - People with different backgrounds make the best problem-solvers because they don’t think like typical software engineers. - When you mentor a junior employee early on, you build a functional partnership that can survive twenty years of corporate mergers. - Technical teams need a relentless, high-energy focus to push through the exhaustion of brutal deployment cycles. - Checking every single email before you go to bed isn't micromanagement; it's how you keep an entire project from derailing overnight. - If you want to know what’s actually happening in your company, step out of the executive suite and spend a day running the front desk. 00:00 Podcast Introduction and Rob Mitchell's Role at Velosio 1:17 Rob Mitchell's 20-Year Journey with Velosio 1:42 Three Professional Careers Before Velosio 3:22 Job Swapping Question 4:15 Most Velosio Experience: Collaboration and Support 5:51 Team Inside Joke and Unexpected Skills 8:56 Theme Song and Daily Completion Ritual Connect with Rob: https://www.linkedin.com/in/rob-mitchell-99b0614/ Connect with Robbie Morrison: https://www.linkedin.com/in/robbiemorrison/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careers

  4. Jul 16

    Eric Robertson on Creative Problem Solving and Why Progress Beats Perfection

    In this episode of Raving Fans Start Within, Velosio IT Director Eric Robertson joins CEO Robbie Morrison to discuss navigating company acquisitions, leveraging cutting-edge technology as a competitive advantage, and why embracing a Minimum Viable Product (MVP) mindset, accelerates team innovation over the search for perfection. Key Episode Takeaways: - Testing out new tech internally lets our teams master the tools before we ever introduce them to clients. - Using an MVP (Minimum Viable Product) approach keeps projects moving forward. It is always better to launch something that works than to get stuck chasing perfection. - We learn by launching early, figuring out what went wrong, and steadily improving the system, very much like modern aerospace engineering. - Solving complex corporate problems takes fresh thinking. Sometimes you have to challenge traditional hierarchies to uncover better, more efficient ways of working. - Keeping employees happy long-term comes down to everyday culture and genuine teamwork, not just an occasional corporate event. 00:00 Introduction, family, and hobbies. 2:01 Career background and company tenure. 3:32 Favorite apps and tech culture. 5:43 Job satisfaction and motivation. 6:53 Book recommendation and problem-solving. 8:51 Department theme song and professional advice. Connect with Eric: https://www.linkedin.com/in/eric-robertson/ Connect with Robbie Morrison: https://www.linkedin.com/in/robbiemorrison/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careers

  5. Jul 9

    Lisa Gregory on Building Trust One Customer Call at a Time

    In this episode of Raving Fans Start Within, Velosio CEO Robbie Morrison sits down with Senior Support Technician Lisa Gregory to explore how decades of hands-on Dynamics GP expertise and a collaborative remote culture fuel customer support. Key Episode Takeaways: - Work-from-home flexibility. When life forces a great employee to pack up and move, remote setups let them take their job with them. - Don't underestimate the power of old-school tech knowledge. Keeping people on staff who know a system inside and out—even all the way back to its DOS days—gives you a massive edge over competitors. - The best support technicians have actually sat in the customer's chair. Hiring team members with real-world end-user experience completely changes how they help clients. - When a team feels like a family, the work naturally gets better. Moving away from rigid, transactional ticket queues and encouraging genuine team collaboration completely changes how people view their daily tasks. - Modern apps do more than just pass the time—they bridge the distance. Whether it's live-streaming a baseball game or keeping score from afar, personal tech plays a huge role in helping remote workers stay present for their families. 00:00 Introduction 00:15 Lisa Gregory's Role and Personal Background 1:03 Family Details and Upcoming Move 2:19 Career Journey and Experience 3:21 Favorite Non-Workplace App Discussion 4:51 Most Memorable Velosio Experience 5:52 Finding the Right Workplace Culture 6:25 Learning from Teammates and Growing Empathy 7:55 Team Theme Song and Help Desk Experience 9:23 Work Completion Philosophy Connect with Lisa: https://www.linkedin.com/in/lisa-gregory-a201764/ Connect with Robbie Morrison: https://www.linkedin.com/in/robbiemorrison/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careers

  6. Jul 2

    Sankirth Muthyam on Trust, Initiative, and the Leaders Who Shaped His Career

    In this episode of Raving Fans Start Within, Sankirth Muthyam shares his journey from software engineering to project leadership, highlighting how transparency, accountability, and executive trust accelerate professional growth. Key Episode Takeaways: - Putting mid-level employees in front of major clients early on is a fast track to building loyalty and keeping your best talent. - When things go wrong, enterprise clients care more about honesty, confidence, and clear accountability than a "perfect" project. - Having a competitive hobby outside of work is a great way to mentally reset and completely unplug. - Pausing to celebrate milestones over a team meal keeps fast-paced teams from burning out between major projects. - Doing one final message check before logging off helps hybrid workers set a clear boundary and protect their personal time. 00:00 Introduction 00:47 Sankirth's Role and Professional Background at Velosio 1:47 Connection with Hyderabad Team and Cricket Culture 2:59 Career Journey Before and Into Velocio 5:06 Hidden Talent 6:54 Sports and Project Management Connection 9:00 Career Defining Moment at Velocio 10:24 Learning from Teammates and Celebrating Wins 12:30 Daily Work Routine and Closing Thoughts Connect with Sankirth: https://www.linkedin.com/in/sankirthmuthyam/ Connect with Robbie: https://www.linkedin.com/in/robbiemorrison/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careers

  7. Jun 25

    Rick Hall on Building Trust, Long-Term Client Relationships, and a Culture of Care

    In this week’s episode of Raving Fans Start Within, Rick Hall reflects on Velosio’s journey from DOS-to-Windows migrations and major corporate mergers to today’s AI-driven analytics. Along the way, he shares how a business development philosophy built on consulting, relationship building, and genuine care for clients has fueled both customer loyalty and company growth. Key Episode Takeaways: - When you value the relationship more than a quick commission, you build clients for life; the kind who stick with you from the days of DOS all the way to the cloud. - Growing from 30 employees to 500 requires a real effort to keep that close-knit, small-business feel so people actually enjoy working together. - Having the guts to tell a prospect "we aren't the right fit for you" is exactly how you build real, unbreakable market trust. - Big corporate mergers only work when leadership teams sync up early and protect the human side of both companies. - When executives openly appreciate their staff, that positive energy trickles down and keeps the culture intact during rapid growth 00:00 Introduction 1:18 Rick's Path to Velosio and Early Technology Sales 2:55 Learning Technology and Understanding Client Needs 3:48 Company Evolution Through Acquisitions 5:03 The Formation of Modern Velosio 6:55 Maintaining Culture Through Growth 7:58 Business Development Team Philosophy 8:48 Client-Centric Sales Approach 10:37 The Meaning of Velosio and Creating Raving Fans 11:55 Mutual Appreciation and Company Culture Connect with Rick: https://www.linkedin.com/in/rickhallsocius/ Connect with Chad: https://www.linkedin.com/in/chad-woods-a99479/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careers

  8. Jun 18

    John Cirino on Winning Often, Leading Through Change, and Developing Teams

    In this week’s episode of the Raving Fans Start Within podcast, John Cirino shares the exact strategy behind aligning cross-functional teams, leveraging AI coaching tools, and cutting rep onboarding times in half to hit aggressive commercial goals. Key Episode Takeaways: - Sales enablement must be designed and executed as a continuous, scalable system rather than a series of isolated corporate events. - Overcoming portfolio complexity necessitates tight, ongoing cross-functional alignment between sales, marketing, alliances, and pre-sales engineering. - Accelerating rep time-to-productivity depends heavily on seamless operational coordination between HR, IT, and sales leadership from day one. - Implementing modern technology like Dynamics Sales Sequencing and Gong AI Call Capturing, provides critical process discipline and actionable coaching insights. - Active operational support must focus on immediate roadblock removal to preserve seller momentum and build frontline confidence. 00:00 Welcome and Introduction 00:48 John's Professional Background and Family Life 2:05 Pre-Velosio Experience 3:26 Recruitment to Velosio and Sales Philosophy 5:33 Sales Enablement as a System 8:48 Rally Together Sales Certification and Organizational Impact 10:20 Personal Insights and Rapid-Fire Questions 13:01 Core Strength and Closing Connect with John: https://www.linkedin.com/in/johncirino/ Connect with Chad: https://www.linkedin.com/in/chad-woods-a99479/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careers

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About

Where do raving fans really come from? At Velosio, we believe it starts with the people behind the work. This podcast introduces you to the team members bringing projects to life—sharing their stories, passions, and what it’s really like to be part of Velosio. In each short episode, you’ll get a candid look behind the scenes, whether you're part of the team, thinking about joining, or just curious who's on the other side of the screen.

Information

  • Creator
    Robbie Morrison
  • Years Active
    2025 - 2026
  • Episodes
    41
  • Rating
    Clean