ChatGTM

Michael Beck

The ChatGTM Podcast by Inc Tank GTM

  1. ChatGTM S2 E22: Alex Sambvani ~ CEO Slang AI / Restaurants Are Missing 50% of Calls… AI Is Fixing It

    May 28

    ChatGTM S2 E22: Alex Sambvani ~ CEO Slang AI / Restaurants Are Missing 50% of Calls… AI Is Fixing It

    Restaurants are missing up to 50% of inbound calls… and it’s costing them real revenue. In this episode of ChatGTM, Alex Sambvani (CEO of Slang AI) breaks down how voice AI is quietly transforming the restaurant industry by capturing missed demand, improving guest experience, and unlocking entirely new operational insights. This isn’t about replacing humans. It’s about augmenting the front-of-house with AI that actually understands guests, handles calls, and personalizes interactions at scale. What you’ll learn: • Why restaurants miss 40–50% of calls (and what it really costs) • How AI hosts are capturing lost revenue instantly • The shift from “AI tool” → “guest experience platform” • Why personalization is the next battleground in hospitality • How Slang uses 30M+ calls to train better guest interactions • The hidden data layer most operators are completely missing • Why staff often become the biggest fans of AI Alex also shares how guest expectations around AI are rapidly changing and why operators who adopt early will win. If you care about GTM, AI, or the future of hospitality, this one matters. Guest: Alex Sambvani — CEO, Slang AI Subscribe to ChatGTM for more conversations on marketing, AI, and GTM strategy. #RestaurantTech #VoiceAI #Hospitality #AIinBusiness #CustomerExperience #GTMStrategy #MarketingTechnology #RestaurantIndustry #AITrends #ChatGTM

    35 min
  2. ChatGTM S2 E19: Greg Creed ~ The $1B Insight That Built Baja Blast

    May 11

    ChatGTM S2 E19: Greg Creed ~ The $1B Insight That Built Baja Blast

    The conversation covers a range of topics including leadership, team empowerment, customer and team member experience, personal branding, stress in business, and the reconciliation of personal values with business results. Greg Creed, former CEO of Yum Brands, shares insights on marketing philosophy, leadership attributes, and the impact of personal brand on modern businesses. The conversation also delves into the importance of vulnerability in leadership, the role of courage in leadership, and the impact of internal values on business leaders. Additionally, the discussion highlights the organization Prosper and its appeal to business leaders. The conversation with Greg Creed covers the impact of the Accelerator program, the importance of addressing negative stories and focusing on the positive impact of AI, and the significance of critical thinking in AI-driven marketing. Greg shares insights on the opportunities and impact of the Accelerator program, the need to address negative stories and highlight the positive impact of AI, and the importance of critical thinking in AI-driven marketing strategies. Takeaways Leadership and team empowermentThe impact of personal brand on modern businesses Opportunity and impact of the Accelerator programAddressing the negative stories and focusing on the positive impact of AIThe importance of critical thinking in AI-driven marketing Chapters 00:00 Introduction and Guest Tease06:10 Leadership and Team Empowerment12:52 Personal Brand and Modern Businesses20:36 Stress in Business and Internal Values28:08 Prosper and Taking a Stand39:05 The Importance of Critical Thinking in AI-Driven Marketing #marketingstrategy #leadership #brandbuilding #AIinbusiness #customersuccess #growthstrategy #restaurantindustry #culturematters

    49 min
  3. ChatGTM  S2 E:17 Mary Pillow Thompson ~ Miso Robotics / The $100B Problem in Restaurants

    Apr 28

    ChatGTM S2 E:17 Mary Pillow Thompson ~ Miso Robotics / The $100B Problem in Restaurants

    Most restaurants aren’t losing on strategy. They’re losing in the middle of a Tuesday lunch rush. Mary Pillow Thompson breaks down why frontline execution, not planning, is where profit is won or lost. From wasted product to misaligned teams, this episode exposes the hidden inefficiencies killing margins inside restaurant operations. Mary, co-founder of Zignal (acquired by Miso Robotics), explains how AI, automation, and better shift-level clarity are transforming how restaurants actually run. Not in theory. In real time. This isn’t about replacing humans. It’s about finally telling them how to win. What you’ll learn: Why up to 40% of fries get wasted and how to fix itThe biggest mistake restaurants make with AI and automationHow giving employees a simple goal can transform performanceWhy most teams are running a different store than they thinkThe real role of robotics like Flippy in modern kitchensHow to reduce chaos during peak hours without adding headcountMary also shares how Zignal acts as an “AI shift manager” giving frontline teams clarity on what matters right now, not after the fact. If you care about restaurant ops, GTM, or applying AI in the real world, this one hits. Subscribe to ChatGTM for more conversations on marketing, AI, and go-to-market strategy.. Takeaways AI in the restaurant industryImpact of automation on QSR workers Efficiency in the restaurant industry can lead to significant cost savings.Understanding the current state of a restaurant's operations is crucial before implementing new technology or automation. Chapter Timestamps 00:00 Intro 01:42 Who is Mary Pillow Thompson 04:31 What Zignal actually does 06:19 Turning employees into a winning team 07:15 Robots as team members (Flippy) 09:06 Why Miso acquired Zignal 12:09 The real value of data + AI in restaurants 17:36 The shocking level of food waste 19:22 The future of QSR workers 24:22 How to adopt automation the right way 29:07 The one thing every operator should fix 34:04 What Mary looks for in a struggling store 35:41 Biggest mistake with AI in restaurants 37:10 Lightning round

    40 min

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The ChatGTM Podcast by Inc Tank GTM