Hospitality Ops Club

Travis Fish

The Ops Club is a no-nonsense look at how hospitality really runs. Tom and Travis have spent 20 years across everything from big-brand rollouts to tiny independents. We talk shop - what worked, what didn’t, and what we’d do tomorrow. Expect honest stories from our own operations, plus conversations with awesome industry guests who’ve actually been there and done it.

  1. 5d ago ·  Video

    Why the Government Budget Announcement is ACTUALLY a positive step for Hospitality with Tom Stanley

    The 2026 Autumn Budget, broken down for hospitality Hospitality Ops Club host Travis Fish speaks with Tom Stanley, founder of William Stanley & Co, about the UK government budget and its impact on hospitality. They unpack business rates, wage increases, the absent VAT cut, changing consumer expectations, and practical ways operators can adapt while protecting profitability. Host Travis and hospitality finance expert Tom discuss what the budget means for operators, from tax and investment choices to energy costs, technology and the next year’s business outlook. Tom offers practical ways to model uncertainty, pursue funding and focus on the factors businesses can control. Key Words UK hospitality budget, hospitality business rates, National Living Wage, restaurant profitability, hospitality operations, VAT cut, hospitality accounting hospitality business, hospitality budget, restaurant finance, business rates, energy costs, hospitality technology, restaurant investment, SEIS EIS Key Topics Tom Stanley says hospitality did not receive the hoped-for VAT cut, but this budget may be the first since COVID that did not make the sector materially worse. The announced business-rates changes include capping increases at CPI for two tax years and increasing hospitality small-business relief by £6,000; operators should verify how eligibility is applied. The relief may remove up to 70,000 small hospitality sites from business rates, with an example suggesting roughly £7,000-£8,000 of potential annual savings for an eligible venue. For a modeled site, the National Living Wage increase to £13.20 was estimated to add around £23,000-£25,000 a year, depending on staffing hours and wage mix. Tom advises operators to check their business-rates listing, confirm all applicable reliefs, and ask their council whether a pub classification applies. The discussion argues that hospitality needs structural operating changes, such as redesigning service cycles or consolidating glass washing, rather than relying only on cutting shifts. Food halls, counter service, takeaway, premium QSR and distinctive independent experiences are examples of formats and propositions adapting to shifting value perceptions. Operators should model wage and pay-band changes early, since wage rises can affect managers and supplier costs as well as hourly staff. Tom argues operators should build viable plans around what they can control, rather than rely on future government relief or tax changes. Budget proposals discussed include National Insurance thresholds, VAT disparities, business rates, BADR changes from April 2027, capital allowances, and team incentive schemes. For new hospitality ventures, Tom points to SEIS and EIS, friends-and-family funding, and later approaches to family offices and private funds. Tom says banks are lending again, citing seven or eight deals in six months, often around two times EBITDA; he advises stress-testing debt against higher rates. Budget models should allow for a 15-25% energy-cost increase, a 3.9% living-wage increase, alcohol duty changes, slightly fewer covers and higher spend per guest. Tom sees opportunities in vacant, fitted-out sites and lease assignments, while advising operators to understand why a previous business failed. Technology can reduce repetitive back-office and management work, but businesses should avoid disruptive tool-swapping and preserve human hospitality. Tom’s outlook includes smaller teams, food halls, more site changes and distressed acquisitions, with cautious optimism about consumer sentiment. Resources The 2026 Autumn Budget, broken down for hospitality William Stanley Ops Club

    Why the Government Budget Announcement is ACTUALLY a positive step for Hospitality with Tom Stanley
  2. Jul 27 ·  Video

    VAT Campaign, a New Chancellor and the Rise of Paddle

    Tom and I catch up after his first weekend of a two week birthday celebration, spent at a farmhouse retreat and spa in Suffolk, and get into the surprisingly calm reception to the new Prime Minister and Cabinet reshuffle. Also in this episode: The case for a VAT cut for hospitality, including the Tax Policy Associates' critique of the campaign, how the UK's VAT base compares to Ireland and the rest of Europe, and why business rates reform looks like the more politically palatable optionWhat a VAT cut would actually let Tom invest in, from overdue toilet renovations to paying suppliers and improving the guest experiencePlans for our budget breakdown briefing event with William Stanley & Co and Alison, running the morning after the Budget lands this time roundWhy hospitality remains a vital part of society even as AI and automation reshape other parts of lifeThe rise of paddle, and why its tech-led, membership-free model is bringing in a new crowd This episode is sponsored by Monotree, the employee comms platform for multi-site teams who know email and WhatsApp aren't building culture or productivity. It's fast and intuitive, like your favourite messaging app, from inside your very own branded team app. And the numbers back it up: 4.2 daily opens and over 75% daily activity, with a rating above 4.9 stars. For multi-site employee comms, Monotree is my only recommendation. Check them out https://monotree.com/

    VAT Campaign, a New Chancellor and the Rise of Paddle

About

The Ops Club is a no-nonsense look at how hospitality really runs. Tom and Travis have spent 20 years across everything from big-brand rollouts to tiny independents. We talk shop - what worked, what didn’t, and what we’d do tomorrow. Expect honest stories from our own operations, plus conversations with awesome industry guests who’ve actually been there and done it.