Zia Akhter Abbas is President & CEO of The Citizens Foundation (TCF), one of the world's largest privately-run networks of formal schools for low-income children and the largest private employer of women in Pakistan. He came to education sideways: an IB diploma at Lester B. Pearson United World College in Canada, an MBA from LUMS, then seventeen years in senior business and risk roles at Citi and Standard Chartered, plus a board seat at 1Link, Pakistan's leading payments switch. He left banking for TCF in 2014. For a decade he led TCF's global resource mobilisation, working with a volunteer movement across 14 countries, building the organisation's global governance framework, stewarding its Government Partnership Schools network (400+ public schools now run by TCF), and driving TCF's Strategy 2030. He became President & CEO in June 2025. The organisation he now runs began in 1995 with six friends in Karachi who met every Wednesday, decided education was the closest thing to a root cause, and built five schools with their own money. Today TCF operates 2,261 school units across 60+ districts, educates roughly 300,000 students, employs ~24,000 people including 15,000+ female faculty, runs its own construction company that completes two to three schools a week, and moves teachers 75,000 kilometres a day in a fleet of nearly 1,000 vans. Its results: 55% of TCF students complete intermediate (vs 27% nationally) and 26% enter university (vs 12% nationally). Zia is a Schwab Foundation / World Economic Forum social entrepreneur and a board member of the Global Schools Forum. In this episode, Zia talks with Svenia Busson about: Leaving banking for education after seventeen years — and why the nonprofit job turned out to be harderHow TCF scaled from five schools to 2,261 units using the "unit concept," a cookie-cutter template for an entire school system — and what a sacred template costs youPakistan's 25 million out-of-school children — a population the size of Australia — and why the state stopped building schools decades agoFunding 300,000 students with no government money: $60M+ last year from diaspora volunteers, chapters in 14 countries, institutional funders, and zakat acting as a global community endowmentThe all-female faculty decision, made intuitively rather than from research — and the finding that girls' enrolment drops 15% for every 500 metres of walking distanceWhat broke when EdTech built for paying markets met dust, theft-prone tablet racks and 24-hour power cuts — and why TCF may have to build its own toolsThe Khan Academy Pakistan / Khanmigo pilot for Grades 6–8 maths and science, why it went teacher-facing rather than student-facing, and what principals said when asked if they'd ever use AIWhy AI literacy training was rolled out before any AI tools — and why you educate 24,000 people rather than police themThe Global South inversion: why the biggest unlock may be language, not tutoring, in a country where everything meaningful requires EnglishWhy the acute Western harms — mental health, isolation — look different when eight people share a room and the phone belongs to your father Mentioned in this episode: For those who wish to know more about the Education Futures fellowship: https://educationfutures.ai/fellowship
