The Architecture of Healing

Chase Miller
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  • Design
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The Architecture of Healing explores how thoughtful design, strategic planning, and clinical insight come together to shape the future of healthcare. Through conversations with architects, clinicians, executives, and innovators, this podcast connects healthcare strategy to design thinking — uncovering how environments and systems can truly support healing for patients and care teams alike.

  1. Sep 9

    Designing Safer Hospitals Before They're Built, How Simulation Can Transform Healthcare Design

    What if we could identify hospital safety risks before the walls are ever built? In this episode of The Architecture of Healing, Chase Miller talks with Dr. Nora Coleman, a pediatric critical care physician at Children's Healthcare of Atlanta whose work connects clinical care, simulation, patient safety, and healthcare design. Dr. Coleman shares how simulation was used during the design of the new Arthur M. Blank Hospital to test workflows, uncover safety risks, and understand how clinicians interact with space before construction was complete. Key Takeaways Simulation can test the performance of a healthcare environment, not just the people working in it. Full-scale mock-ups can reveal safety risks and workflow problems that are difficult to identify in meetings or drawings. Design decisions should be evaluated based on risk, efficiency, and patient safety, not just preference. Larger healthcare facilities can significantly affect staffing, travel distances, supply access, and operations. Clinical care, technology, staffing, operations, and the built environment need to be planned together. Why This Matters Healthcare spaces actively influence how care is delivered. Decisions about room layout, equipment, supplies, travel distances, and support systems can either make care easier and safer or create additional work and risk for staff. Testing those decisions before construction gives healthcare teams an opportunity to identify problems while they can still be changed. Resources Mentioned Children's Healthcare of Atlanta Arthur M. Blank Hospital - Arthur M. Blank Hospital | Children's Healthcare of Atlanta The Center for Health Design - chd | The Center for Health Design Nursing Institute for Healthcare Design - Nursing Institute for Healthcare Design Women in Healthcare - Promoting the Professional Development of Women in the Healthcare Industry - Women in Healthcare Failure Mode and Effects Analysis (FMEA) - What is FMEA (Failure Mode and Effects Analysis)? | IBM About the Guest Dr. Nora Coleman is a pediatric critical care physician at Children's Healthcare of Atlanta. Her work focuses on simulation, patient safety, human factors, healthcare operations, and the relationship between clinical care and the built environment. Connect with Nora Coleman: Nora Colman | LinkedIn   About the Podcast The Architecture of Healing explores how healthcare environments can better support the people who give and receive care. Learn more: https://TheArchitectureofHealing.com Connect with Chase H. Miller: https://www.linkedin.com/in/chase-h-miller/ Subscribe to The Architecture of Healing for more conversations about creating safer, more human-centered healthcare environments.

  2. Aug 5

    Architecture as Advocacy: Designing for Wellbeing, Experience, and Better Outcomes

    What if healthcare architecture could support healing, shape behavior, and give patients and staff greater dignity and control? Chase Miller speaks with Angela Mazzi, a board-certified healthcare architect, principal at GBBN Architects, and host of the Architecting podcast. They explore salutogenic design, human factors, user engagement, and how healthcare environments can either reinforce hierarchy or create more equitable and supportive experiences. In This Episode Designing for health, dignity, and well-being Why every design is a hypothesis Involving patients, families, and staff early Using human factors to improve clinical workflows Testing ideas through mock-ups and post-occupancy evaluation Breaking down hierarchy through design Supporting emerging professionals through mentorship Key Takeaways A space influences how people feel, behave, work, and heal, affecting performance and outcomes. Mock-ups, simulations, and post-occupancy reviews reveal whether a design works as intended. Patients, families, and frontline staff help teams identify the right problems to solve. Experience should inform better questions without limiting new ideas. Design can either restrict autonomy or help patients and staff feel respected and supported. Natural light, gardens, and views of nature can improve orientation, attention, and focus. Professional involvement builds leadership, advocacy, mentorship, and expertise. Resources Mentioned Architecting podcast Time Builder by Angela Mazzi Choice Architecture by Avani Parikh and Prashant Parikh American College of Healthcare Architects AIA Academy of Architecture for Health Salutogenic design Human factors Evidence-based design Attention restoration theory Gemba walks Mock-ups, simulations, and post-occupancy evaluation Planetree "The Intersection of Human Factors and Evidence-Based Healthcare Design: A Conceptual Framework" HERD: Health Environments Research & Design Journal About Angela Mazzi Angela Mazzi is a board-certified healthcare architect and principal at GBBN Architects. Her work focuses on salutogenic design, human factors, and the relationship between the built environment, behavior, and well-being. She also hosts the Architecting podcast, which helps design professionals challenge conventional thinking and define success on their own terms. About the Podcast The Architecture of Healing explores how healthcare environments, operational systems, and human experiences intersect to shape healing. Hosted by Chase Miller, the podcast features conversations with designers, clinicians, strategists, and healthcare leaders working to transform the future of care. Learn more about the podcast or explore all episodes.

  3. Jul 22

    The COO's Playbook for People-Centered Healthcare Operations

    How do healthcare leaders turn strategy into meaningful action across a complex academic medical center? In this episode of The Architecture of Healing, Chase Miller speaks with Juan Guzman, Chief Operating Officer of Wellstar Medical College of Georgia Medical Center. Juan oversees operations across the adult academic medical center, Wellstar Golisano Children's Hospital of Georgia, the Georgia Cancer Center, and a broad ambulatory network throughout the Central Savannah River Area. Juan shares a practical, people-centered approach to healthcare operations, one grounded in listening, leader rounding, disciplined follow-through, and a clear connection between the team-member experience and the patient experience. The conversation explores operational management systems, access and affordability, ambulatory growth, care closer to home, capital planning, facility decisions, artificial intelligence, and the social factors that increasingly shape patient outcomes. Throughout the episode, Juan returns to a central idea: operational excellence is not simply about metrics. It is about developing people, removing friction, building trust, and creating the conditions for better care. Key Takeaways • Healthcare operations must connect long-term strategy with the realities of daily care delivery. • A strong team-member experience creates the foundation for a better patient experience. • Leader rounding only builds trust when listening is followed by visible action. • Access will remain one of healthcare's most important challenges. Patients need care that is geographically convenient, affordable, and available when they need it. • Hospitals will increasingly focus on higher-acuity tertiary and quaternary care, while more routine services move into ambulatory, digital, and home-based settings. • Healthcare facilities should be planned around patient and staff flow, not simply around whichever space happens to be available. • Capital planning requires listening, financial stewardship, and pressure-testing decisions to avoid expensive unintended consequences. • Healthcare leaders should look beyond their own organizations, benchmark with peers, and learn from what others are doing well. • AI may improve efficiency, but it cannot replace the human connection at the center of healthcare. • Better health outcomes will require greater alignment among health systems, payers, pharmaceutical companies, community organizations, and social-service providers. Why This Matters Healthcare leaders are being asked to improve access, affordability, experience, quality, and efficiency at the same time, often within aging facilities and under significant resource constraints. Juan's perspective reminds us that successful transformation begins with understanding how people actually experience the system. Strategy, operations, technology, and the built environment must work together to support patients, clinicians, and frontline teams. For healthcare executives, planners, architects, designers, and strategists, this episode offers a clear challenge: listen closely, design intentionally, and make decisions that help care happen with less friction. Resources Mentioned • The First 90 Days by Michael D. Watkins • The Gifts of Imperfection by Brené Brown • The Slight Edge by Jeff Olson • The Courage to Be Disliked by Ichiro Kishimi and Fumitake Koga About the Guest Juan Guzman is Chief Operating Officer of Wellstar Medical College of Georgia Medical Center. His responsibilities include the adult academic medical center, Wellstar Golisano Children's Hospital of Georgia, the Georgia Cancer Center, and approximately 80 outpatient locations across the Central Savannah River Area. Juan is a healthcare operations leader focused on connecting strategy with execution, developing teams, strengthening access, improving patient and staff experiences, and creating systems that support high-quality care. Connect with Juan Juan Guzman | LinkedIn About the Podcast The Architecture of Healing explores how thoughtful strategy, smart operations, purposeful design, and the built environment can create better healthcare experiences for patients, caregivers, and communities. Learn more: https://thearchitectureofhealing.com Connect with host Chase Miller: https://www.linkedin.com/in/chase-h-miller/

  4. May 20

    Beyond the Birth Plan: Resilience in Healthcare's Most Human Moments

    What does healthcare feel like from the perspective of the birth partner? In this deeply personal episode of The Architecture of Healing, Adrian Erdman flips the script and interviews host Chase Miller about his experiences navigating childbirth alongside his wife through three high-risk pregnancies. Together, they unpack the emotional, operational, and environmental realities of maternity care, from emergency C-sections and preeclampsia to communication breakdowns, caregiver advocacy, and the hidden impact of healthcare design on families. Chase shares vulnerable reflections on helplessness, stress, advocacy, and the role of the birth partner within complex clinical environments. The conversation explores how operational workflows, room layouts, staff communication, and healthcare systems directly shape patient and family experiences, and why empathy-centered design matters more than ever. This episode offers valuable insights for healthcare leaders, architects, clinicians, designers, and anyone interested in creating more resilient and human-centered care environments.   Key Takeaways The birth partner often becomes an advocate, translator, and emotional support system during labor and delivery. Operational breakdowns and communication gaps can significantly increase stress for patients and families. Healthcare environments can either reduce or amplify emotional and cognitive overload. Designing for resilience means accounting for atypical patient needs not just standard workflows. Staff burnout and operational pressures directly affect patient experiences. Family-centered maternity spaces should consider the needs of partners, siblings, and support systems. Trust and continuity of care can outweigh difficult healthcare experiences when outcomes and relationships are meaningful. Empathy-driven design requires thinking beyond efficiency to understand the emotional impact of healthcare spaces. Why This Matters Birth experiences are among the most emotionally significant healthcare interactions people will ever have. Yet many healthcare systems and care environments are still designed primarily around operational efficiency rather than emotional resilience. This conversation highlights how healthcare design, workflows, communication systems, and staffing models affect not only clinical outcomes, but also the lived experiences of patients, partners, and families. By understanding these human experiences more deeply, healthcare leaders and designers can create spaces and systems that better support healing, dignity, trust, and connection. Resources & Mentions Linchpin by Seth Godin - https://www.amazon.com/Linchpin-Are-Indispensable-Seth-Godin/dp/1591844096 How to Win Friends and Influence People by Dale Carnegie  - https://www.amazon.com/How-Win-Friends-Influence-People/dp/0671027034 Topics Discussed IVF journeys Preeclampsia & HELLP Syndrome C-section experiences Birth partner advocacy Healthcare operations & workflow design Human-centered healthcare environments Cognitive overload in healthcare settings Family-centered maternity care About the Guest Adrienne Erdman Adrienne Erdman is a healthcare designer and researcher focused on understanding how healthcare environments shape human experiences, emotions, and outcomes. Her work explores the intersection of design, operations, and empathy in healthcare spaces, with a particular emphasis on maternity care and human-centered environments. Connect with Adrienne Erdman: Adrienne Erdman LinkedIn   About the Podcast The Architecture of Healing explores how healthcare environments, operational systems, and human experiences intersect to shape healing. Through conversations with designers, clinicians, strategists, and healthcare leaders, the podcast examines how thoughtful design and empathy-driven decision-making can transform the future of care. Learn meore at: The Architecture of Healing Connect with host Chase Miller: Chase Miller LinkedIn

  5. Apr 29

    The Universal Patient Room: Designing for Acuity, Agility, and the Future of Care Delivery

    In this episode of The Architecture of Healing, we explore the evolution of the hospital patient room, from early communal wards to today's highly specialized environments and why the traditional model is no longer keeping pace with modern care. As patient needs become more complex and less predictable, the long-standing approach of moving patients between rooms and units is creating friction, delays, and risk. This episode dives into the concept of the universal patient room, a design and operational strategy that allows care to come to the patient instead of moving the patient through the system. More than a design trend, the universal patient room represents a shift in how healthcare systems think about flexibility, capability, and alignment under pressure.   Key Takeaways The traditional patient room model is breaking down Healthcare has long relied on moving patients as their conditions change, but increasing complexity and variability are exposing the limits of this approach. Patient rooms reflect healthcare priorities From containment (wards) to control (private rooms) to experience (human-centered design), room design mirrors how healthcare defines care. The universal patient room embeds flexibility into the environment Instead of transferring patients, the room adapts to changing acuity levels, bringing care to the patient. Design alone isn't enough, alignment is everything Success depends on integrating design with operations, staffing models, workflows, and technology. Standardization vs. flexibility is a strategic trade-off More flexibility can reduce friction but increases complexity, cost, and expectations for staff. Fewer patient moves = better outcomes Reduced transfers improve continuity, lower infection risk, and enhance both patient and staff experience. This is a systems-level decision, not just a design choice The universal patient room represents an operating model embedded in physical space, not just a room upgrade.   Why This Matters Healthcare is entering a new reality: patients are sicker, staffing is constrained, and variability is constant, not occasional. The environments we design must now absorb complexity instead of reacting to it. The universal patient room is one response to this shift, offering a way to align physical space with how care is actually delivered today. But its success depends on clarity: What are you optimizing for? How do your teams operate? Does your environment support or hinder that reality? Ultimately, the patient room is more than a space, it's a signal of what an organization values and how prepared it is for the future of care.   Resources Concepts discussed: Universal Patient Room Design Human-Centered Healthcare Design Hospital-at-Home & Remote Monitoring Models Virtual Nursing & AI-Enabled Care Environments   About the Podcast The Architecture of Healing explores the intersection of healthcare design, operations, strategy, and patient experience—challenging conventional thinking and reimagining how environments shape care delivery. 🔗 Learn more: https://www.thearchitecturofhealing.com 🔗 Connect on LinkedIn: https://www.linkedin.com/in/chase-h-miller/

  6. Apr 15

    Rethinking Healthcare Foodservice: From Cost Center to Strategic Asset

    In this episode of The Architecture of Healing, host Chase Miller sits down with Scott Reitano, founder of Reitano Design Group, to explore the often-overlooked world of healthcare food service design. From patient meals to retail dining and staff amenities, Scott shares how food service is evolving into a critical component of patient outcomes, staff satisfaction, and overall healthcare experience. The conversation dives into the concept of "food as medicine," the role of design in influencing healthier choices, and how hospitals can rethink food service as both a strategic asset and a human-centered experience. This episode challenges traditional thinking and highlights how nutrition, environment, and thoughtful design intersect to shape the future of healthcare.  Key Takeaways Food service is more than a necessity, it's a strategic driver of patient experience, staff retention, and brand identity. Healthcare dining has multiple audiences: patients, staff, and visitors, all with different needs and expectations. "Food as medicine" is gaining traction, integrating nutrition directly into care plans and recovery strategies. Design influences behavior: layout, presentation, and accessibility can nudge healthier food choices. Distributed dining and food accessibility are critical in large facilities to improve convenience and experience. Technology (mobile ordering, robotics, smart systems) is reshaping how food is delivered, but should enhance, not replace, human interaction. Flexibility in design is essential to adapt to changing food trends, labor challenges, and future innovations. Food service can extend beyond the hospital stay, supporting patient recovery and long-term health habits at home. Why This Matters Healthcare systems are at a turning point. Food is no longer just about feeding patients, it's about improving outcomes, reducing readmissions, and enhancing quality of life. By rethinking food service as part of the care journey, organizations can: Improve patient recovery and satisfaction Strengthen staff recruitment and retention Build stronger community connections Reinforce their brand as a true "health system" This shift from reactive care to proactive wellness where nutrition plays a central role, could redefine how healthcare is delivered in the years ahead. Resources Mentioned Good to Great by Jim Collins  - https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996 About the Guest Scott Reitano is the founder and owner of Reitano Design Group, a firm specializing in food service design across healthcare, education, and other institutional environments. With over 20 years of experience, Scott focuses on creating spaces that enhance operations, elevate user experience, and connect food with wellness and community. https://www.linkedin.com/in/scott-reitano-22a1768/ https://www.reitanodesigngroup.com/ About the Podcast The Architecture of Healing explores how the built environment shapes health, wellness, and human experience. Through conversations with industry leaders, the podcast uncovers insights at the intersection of design, healthcare, and innovation. Learn more: https://www.thearchitecturofhealing.com/ Connect with Chase Miller: https://www.linkedin.com/in/chase-h-miller/

  7. Apr 1

    From Benchmarks to Better Decisions: The Evolution of SpaceMed

    In this episode of The Architecture of Healing, Chase Miller sits down with healthcare planning pioneer Cynthia Hayward to explore how data-driven planning, operational strategy, and flexible design shape the future of healthcare environments. With over 40 years of experience, Cynthia shares her passion for pre-design planning, the evolution of healthcare space standards, and the development of her influential SpaceMed Guide. From avoiding costly overbuilding to designing adaptable, patient-centered facilities, this conversation dives deep into the intersection of strategy, operations, and architecture, and why the best solutions often have nothing to do with design at all. Key Takeaways Pre-design planning is critical: Functional space programming should be completed before design begins to avoid scope creep and inefficiencies. Space is driven by operations not wishlists: Effective planning requires analyzing workflows, staffing, and demand, not just user requests. Flexibility is essential: Multi-use spaces, shared resources, and adaptable infrastructure are key to future-ready healthcare facilities. Overbuilding is a major risk: Many healthcare systems invest in unnecessary space due to competition, poor forecasting, or outdated assumptions. Outpatient shift has mixed results: While some services thrive outside hospitals, others have created redundancy and inefficiency. Healthcare challenges are interconnected: Issues like ED overcrowding are often operational and systemic, not just facility problems. Technology continues to reshape space: Telehealth, automation, and imaging advancements are redefining how facilities are planned. Why This Matters Healthcare organizations are making some of the largest capital investments of any industry, yet many projects fail to align with actual operational needs. This episode highlights a crucial mindset shift: Better buildings don't fix broken systems. By focusing on data, workflows, and long-term adaptability, healthcare leaders and designers can: Reduce unnecessary capital spending Improve patient and staff experiences Create facilities that evolve with technology and care models Resources Mentioned SpaceMed Guide (Cynthia Hayward) - https://www.spacemed.com/ Healthcare Facility Planning: Thinking Strategically (Cynthia Hayward) - https://www.ache.org/learning-center/publications/books/2307i Facility Guidelines Institute (FGI) Guidelines - https://fgiguidelines.org/ The Tyranny of Merit by Michael Sandel - https://www.amazon.com/Tyranny-Merit-Whats-Become-Common/dp/0374289980 Press Ganey Patient Experience Reports - https://www.pressganey.com/resources/blog/patient-experience-2025-new-trends/ About the Guest Cynthia Hayward is a leading expert in healthcare facility planning and capital strategy with over four decades of experience. She is the founder of Hayward & Associates and the creator of the SpaceMed Guide, a widely used pre-design planning methodology. Cynthia has worked across the U.S. and Canada, helping healthcare organizations optimize space, reduce costs, and align facilities with evolving care delivery models. About the Podcast The Architecture of Healing explores how design, strategy, and innovation are transforming healthcare environments. Through conversations with industry leaders, the podcast uncovers insights that shape better outcomes for patients, providers, and communities. Learn more: https://www.thearchitecturofhealing.com/ Connect with Chase Miller: https://www.linkedin.com/in/chase-h-miller/

  8. Mar 4

    5 Must-Haves of a Successful Strategic Healthcare Master Plan

    What if the greatest risk in your next master plan isn't cost overruns, but strategic drift? In this episode, we challenge the conventional approach to healthcare master planning. Instead of starting with towers, bed counts, and square footage, we begin with something more foundational: posture. Because once capital is committed at scale, you're not just building space, you're hardening assumptions about care models, workforce structures, referral flows, and financial resilience for the next 10–20 years. Using the fictional (but very familiar) case of Riverside Health, a three-hospital system navigating tight margins, workforce strain, and accelerating outpatient growth, we walk through five structural requirements that separate facility planning from true strategic master planning. This conversation is for healthcare executives, board members, planners, architects, and strategists making long-term capital decisions in uncertain environments. Master planning isn't about buildings. It's about disciplined commitment under volatility. Key Takeaways 1. Define Campus Role Before You Define Space Every campus must have a clear, forward-looking role, what it concentrates on and what it intentionally does not do. Balance is not strategy. Capital should sharpen differentiation, not preserve legacy politics. 2. Design for the Care Model You're Intentionally Building Projecting current volumes forward is modeling, not direction-setting. Stress test capital plans across multiple demand scenarios (stable, -10%, -20% inpatient). Build flexibility through convertible rooms, universal layouts, and shell space. 3. Integrate Workforce Probability Before Capital Locks In Duplicating high-acuity services across campuses multiplies staffing risk. Require 10-year recruitment probability modeling, attrition sensitivity analysis, and call coverage stress simulations before approving expansion. 4. Sequence Capital for Optionality, Not Momentum Large, visible first phases may feel bold but they reduce flexibility. Stress test phasing against revenue contraction, reimbursement compression, and construction cost escalation. Optionality is structured patience. 5. Embed Governance Architecture That Prevents Drift Most master plans don't fail dramatically, they erode through exception accumulation. Annual role validation, deviation thresholds, and board education are essential to prevent strategic drift, especially through leadership transition. Why This Matters Strategic drift is rarely intentional. It's gradual. Structural. Quiet. It happens when capital reinforces legacy assumptions instead of clarifying future direction. And once concrete is poured, flexibility narrows. Healthcare leaders today face: Volatile reimbursement environments Workforce instability Shifting site-of-care demand Accelerating outpatient migration Leadership turnover cycles A master plan without role clarity, workforce integration, demand stress testing, and governance discipline may still function but it will lack resilience. The real question isn't how bold your next investment looks. It's whether it will still make sense 10 years from now under pressure. Questions to Bring to Your Next Master Planning Discussion Are we reinforcing legacy or committing to strategy? What futures are we unintentionally eliminating? Does workforce probability support this footprint? Can this plan flex under financial stress? Will it survive leadership transition? If these questions slow the room down, that's productive. Resources Mentioned Riverside Health (fictional case study used for analysis) Workforce probability modeling Demand scenario stress testing (±10–20% inpatient sensitivity) Capital phasing stress simulations Governance deviation frameworks About the Guest Chase H. Miller is a healthcare strategist, planner, and architect focused on the intersection of long-term capital planning and organizational strategy. His work challenges health systems to think beyond facilities and toward disciplined strategic clarity, ensuring that capital investments reinforce resilience rather than embed fragility. About the Podcast The Architecture of Healing explores the intersection of healthcare strategy and the built environment. Each episode challenges leaders to think beyond square footage and toward the structural decisions that shape the future of care. Learn more at: Website:  https://www.thearchitecturofhealing.com LinkedIn: https://www.linkedin.com/in/chase-h-miller/ If this episode sharpened your thinking, share it with a colleague navigating a master plan, and subscribe for future conversations on disciplined strategy in uncertain environments.

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The Architecture of Healing explores how thoughtful design, strategic planning, and clinical insight come together to shape the future of healthcare. Through conversations with architects, clinicians, executives, and innovators, this podcast connects healthcare strategy to design thinking — uncovering how environments and systems can truly support healing for patients and care teams alike.

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