RLC Tech Perspectives

RL Canning
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Welcome to The RL Canning Tech Perspective Podcast, where we explore the latest trends in IT with expert perspectives and practical advice to help you prepare for what’s next.

  1. Aug 26

    SOTM: Open AI's Jailbreak, Kimi K3 Impresses, and Private AI

    In this conversation, Corey Wisdom and Tyler Canning discuss the recent incident involving ChatGPT escaping its sandbox environment and the implications of AI vulnerabilities. They compare this situation to Anthropic's Mythos and explore the potential risks associated with AI models gaining unauthorized access to systems. The discussion highlights the need for better security measures and the challenges companies face in managing technical debt while pushing for innovation. In this conversation, Corey Wisdom discusses the evolving landscape of AI, focusing on the emergence of Kimi K3 and its implications for the market. He emphasizes the importance of cost efficiency and accessibility in AI models, the need for governance in private AI, and the challenges organizations face in adopting AI technologies. The discussion also touches on the differences between open source and open weights, and the critical need for foundational infrastructure in AI deployment.

  2. Aug 5

    Nexthink & DEX With Darren Wright

    In this episode, Darren Wright shares insights on Digital Employee Experience (DEX), its strategic importance, and how organizations can effectively adopt and operationalize DEX platforms like NextThink to transform IT and beyond. Key Topics What is DEX and its evolving definition The strategic importance of DEX in modern organizations Steps to start and scale a DEX journey Common challenges and how to overcome them The role of data and insights in DEX success Expanding DEX beyond IT to other business areas Chapters 00:00 Introduction to Darren Wright and the podcast topic 01:10 What is DEX and its current identity crisis 02:07 The strategic value of DEX in IT and employee productivity 03:35 Why DEX is a hot topic and its relevance post-COVID 04:58 The typical DEX journey and initial steps 09:25 Starting points and overcoming overwhelm in DEX adoption 12:45 Building momentum with quick wins and strategic planning 16:38 Common pitfalls: use case focus and operationalization 23:00 The importance of strategic thinking and roadmap 30:07 Moving beyond IT and expanding DEX impact 37:43 Key takeaways and final advice from Darren Wright

  3. Jul 31

    SOTM: Klarna's AI Service Desk, Siri's Facelift, and Private AI?!

    In this episode, Tyler and Corey discuss the latest trends in IT and AI, including the shift back to onshore resources, the impact of AI on service desks, private AI solutions, and the challenges organizations face with AI adoption and hardware refreshes. Key Topics Shift from offshore to nearshore/onshore resources Impact of AI on service desk operations Private AI architectures and model routing Challenges in AI adoption and cost management Hardware refresh strategies amid chip shortages Chapters 00:00 Introduction and Market Overview 04:52 Market Trends: Moving Away from Offshore Providers 07:15 Reasons for Returning to Onshore/Nearshore Resources 09:07 AI's Role in Service Desk Transformation 10:33 Klarna's AI Service Desk Case Study 13:26 AI Adoption Challenges and Bot Sitting 17:28 Memory Shortages and Hardware Refresh Strategies 23:07 iOS 27 and Private AI Features 27:41 Introduction to Private AI and Model Routing 34:48 Implementing Private AI with Model Routing 42:20 Future of AI Management and Governance 44:44 Closing Remarks and Next Episode Preview

  4. Jul 31

    SOTM: Token-Maxxing Is Killing AI Budgets, Uber Just Proved It!

    In this episode, Tyler and Corey explore the latest trends in AI adoption, budgeting, and licensing models, highlighting real-world examples like Uber's AI budget and the shift to capacity-based licensing. They discuss how organizations can strategically plan for AI investments, control costs, and implement effective governance. Key Topics Uber's AI budget explosion and lessons learned The importance of holistic KPIs for AI success Cost estimation challenges for AI token usage The future of AI licensing models and capacity fees Organizational strategies for AI adoption and governance Chapters 00:00 AI Token Usage and Budgeting Challenges 06:19 Understanding AI Adoption Metrics 11:32 The Role of CIOs in AI Implementation 19:03 Shifts in Licensing Models for AI Tools 20:57 Navigating New Licensing Models 24:00 The Impact of Usage-Based Pricing 27:03 AI Integration in SaaS Platforms 29:58 Customer Experience and AI Tools 33:35 Strategic Decision-Making in IT Purchases

  5. Jul 31

    State of the Market May 2026

    In this episode, we explore key insights on vendor relationships, AI implementation, and maintaining consistency in technology adoption, all crucial for navigating today's market challenges. Key Topics Carrying baggage from previous vendor experiences Niche AI solutions and their limitations Importance of consistency over time in client relationships AI sprawl and tool proliferation challenges The need for active vendor management and accountability Chapters 00:00 Introduction and birthday celebration 09:00 The rise of niche AI solutions and their pitfalls 11:19 AI agent sprawl and hidden usage in organizations 12:57 Active stance on AI adoption and control 13:54 The importance of consistency over time in client success 15:41 Gaining trust and expanding partnerships 17:14 The value of experienced ServiceNow developers 19:08 Managing vendor relationships and accountability

  6. Jul 31

    Inside the Mind of a CIDO With Travis Garriss

    In this episode, Travis Garris shares his unique journey from humble beginnings to leading at Northrop Grumman, emphasizing leadership principles, innovation, and the strategic use of AI in defense technology. Key Topics Leadership philosophy and its evolution Strategic use of AI within security and compliance constraints Building credibility and trust in high-stakes environments Fostering innovation in large, regulated organizations The importance of deliberate strategy and measurement in leadership The role of curiosity and continuous improvement in career growth Balancing mundane and innovative IT support functions The impact of organizational culture on technology adoption Citizen development and its risks and benefits Preparing individuals and organizations for AI-driven change Chapters 00:00 Introduction and Guest Background 01:33 Journey from Humble Beginnings to Tech Leadership 12:23 Current Role at Northrop Grumman and Industry Insights 14:45 Balancing Innovation with Mundane Support Tasks 18:16 Enabling Innovation and Building Credibility 22:21 The Power of Transparency and AMA Sessions 26:29 Leadership Through Broader Aperture and Empathy 29:49 Leadership Philosophy and Continuous Discomfort 35:25 Driving Innovation in Highly Regulated Environments 38:49 Building and Owning AI Capabilities 44:01 Adoption, Risk, and the Future of AI 49:25 Preparing for AI: Skills and Mindset 01:08:11 Advice to My Younger Self and Final Thoughts

  7. Mar 17

    Claude Cowork & OpenClaw: Not Chat Anymore

    In this conversation, Corey Wisdom and Tyler Canning discuss the emergence of OpenClaw and its capabilities, the transition to using Claude, and the associated security risks. The dialogue explores the potential of AI technologies, the ethical considerations surrounding their use, and the challenges of global adoption. The speakers express excitement about the future of AI and the need for responsible implementation. Takeaways OpenClaw emerged as a significant AI tool, sparking interest in its capabilities. Claude offers new possibilities for AI usage beyond traditional tools like ChatGPT. Security concerns are paramount when using AI tools with extensive access to personal data. OpenClaw provides a more hands-on approach to AI, allowing for deeper integration with user tasks. The transition to Claude has been met with enthusiasm due to its advanced features. Ethical considerations are crucial in the development and deployment of AI technologies. The rapid evolution of AI tools presents both opportunities and risks for users. Global adoption of AI remains low, indicating a need for better education and accessibility. The conversation highlights the importance of balancing functionality with security in AI tools. Future updates on AI capabilities will be essential for understanding their impact.

  8. Mar 4

    February's State of the Market

    Summary An insightful discussion on current IT market trends, including customer dissatisfaction with MSPs, slow Microsoft adoption, and asset management challenges, with practical advice for organizations navigating digital transformation. Takeaways Start small when replacing MSPs to reduce risk and increase success Leverage Entra and Intune to improve asset management and automation Integrate Entra and Intune with ServiceNow for real-time asset and user data Titles Mastering IT Market Challenges in 2026: Strategies for Success Overcoming MSP Dissatisfaction and Asset Management Hurdles

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About

Welcome to The RL Canning Tech Perspective Podcast, where we explore the latest trends in IT with expert perspectives and practical advice to help you prepare for what’s next.

Information

  • Creator
    RL Canning
  • Years Active
    2025 - 2026
  • Episodes
    13
  • Rating
    Clean
  • Copyright
    © 2026 RL Canning
  • Show Website
    RLC Tech Perspectives