UX Murder Mystery

Brian Crowley and Eve Eden
  • 5.0 (6)
  • Design
  • Updated Weekly

Where do true crime, business and technology intersect? When another product has been found dead. The cause? UX failure. We investigate what's killing your customer experience. Think true crime, but for failed designs. We dig into the real stories behind UX disasters. LinkedIn's algorithm nightmare. Paywalls that killed communities. Corporate decisions that poison good design. Every case has clues. Every problem has a solution. Coming soon. Got a UX horror story? Send us your evidence.

  1. 2d ago

    If Roblox Won't Protect Kids, They Won't Protect the Business

    A five year build. Twelve thousand players. Gone in an afternoon. This week on UX Murder Mystery, we reopen the Roblox case file, and this time the victims are not just kids. They are the developers who built the platform's billion dollar economy. Back in Episode 3, we put Roblox on trial for a design culture that treated child safety as a cost center. The verdict then: platform design is safety design. This week, Roblox proves that promise runs in only one direction, and the developers are next. Hackers have moved on from stealing rare items to stealing entire games. Using fake job offers and malware, they hijack developer accounts and walk away with the games, the groups, and the Robux revenue. Then comes the real crime scene: a recovery process so broken that a 15 year old fought support for over a month with nothing to show for it, while stolen games were restored only after a journalist emailed for comment. Brian and Eve break down where the UX actually failed: the missing chain of custody that cannot tell theft from a sale, the burden of proof dumped onto the victim with the least power, and a support system whose only working escalation path is "be newsworthy." We close on the money behind the framing and the wall of lawsuits now surrounding the platform, from a federal MDL to a securities class action triggered by the very safety features the child safety cases demanded. Same defendant. Same design culture. New body count. Further reading: 404 Media, "Hackers Are Hijacking Entire Roblox Games Now" (Joseph Cox) https://www.404media.co/hackers-are-hijacking-entire-roblox-games-now/ BleepingComputer, on the 610,000 account theft ring arrests https://www.bleepingcomputer.com/news/security/hackers-arrested-for-hijacking-and-selling-610-000-roblox-accounts/ Hosted by Brian J. Crowley & Eve Eden / Edited by Kelsey Smith / Intro Animation & Logo Design by Brian J. Crowley / Music by Nicolas Lee / A joint production of EVE | User Experience Design Agency and CrowleyUX | Where Systems Meet Stories / ©2026 Brian J. Crowley and Eve Eden / questions@UXmurdermystery.com / "Thank you for watching and or listening!" For informational/entertainment purposes only. Views are commentary and speculation, not statements of fact. Discussions of real companies/individuals use publicly available info for critique and education. Not factual assertions about motives or intentions. Creators disclaim liability for damages from reliance on content. Events may be dramatized for illustrative purposes.

  2. Jul 9

    Craft vs. Code: The Config 2026 Identity Crisis

    Config used to be a crime of passion. A room full of people who make the interface, gathered to celebrate the craft. So why did Config 2026 feel less like a craft conference and more like a platform-strategy launch wearing a craft conference's clothes? In this episode, we open the case file on Figma's annual conference and the identity crisis hiding in its own program. The keynote pitched a canvas that absorbs everything: code, motion, AI, shaders, even hardware. Meanwhile the breakout stages filled up with speakers quietly defending feeling, texture, slowness, and the human hand. When your headliners preach acceleration and your community stage defends the craft, that is not a balanced lineup. That is an unresolved argument about what the tool is even for. We follow the evidence: the "code is material" thesis and the audience it quietly redraws. The two design systems talks openly anxious about systematizing without killing character. AI as the gravity well every other topic had to orbit. And the counter-programming that turned out to be the most honest thing on the schedule. The verdict? Config 2026 was not a design conference with an AI problem. It was an AI-platform event with a design conscience it has not figured out how to silence, or whether it wants to. Grab a chalk outline and settle in. This one is personal. Hosted by Brian J. Crowley & Eve Eden Edited by Kelsey Smith Intro Animation & Logo Design by Brian J. Crowley Music by Nicolas Lee A joint production of EVE | User Experience Design Agency and CrowleyUX | Where Systems Meet Stories ©2025 Brian J. Crowley and Eve Eden questions@UXmurdermystery.com "Thank you for watching and or listening!" For informational and entertainment purposes only. Views are commentary and speculation, not statements of fact. Discussions of real companies and individuals use publicly available information for critique and education. Not factual assertions about motives or intentions. Creators disclaim liability for damages from reliance on content. Events may be dramatized for illustrative purposes.

  3. Jul 2

    One Line of Code: How TurboTax Killed Free Tax Filing

    Free. Free. Free. Free. You saw the ad. What you did not see was the free product they buried so you could not find it. There was a genuinely free way to file your taxes, and about a hundred million people qualified for it. Then one line of code told the internet it did not exist, and the company that ran it eventually walked away from the program entirely. The free product died. The paid one is doing just fine. The victim is IRS Free File. The prime suspect is TurboTax. And the murder weapon is the one thing Eve spends her career trying to get companies to take seriously: the ROI of design. This is the dark mirror of that talk. Design ROI is real and powerful, and that is exactly what makes it dangerous when a team speaks business fluently but stops speaking for the user. In this episode: how a free product gets hidden in plain sight, the robots.txt line that took it off the map, the metrics behind routing people past the free door, where persuasion ends and a dark pattern begins, and what it costs when you get the ROI of design right but aim it the wrong way. Sources: CNBC: https://www.cnbc.com/2024/01/23/ftc-bans-deceptive-advertising-for-free-filing-from-turbotax-.html CBS News: https://www.cbsnews.com/news/ftc-intuit-lawsuit-turbotax-misled-consumers-free-file/ FTC: https://www.ftc.gov/business-guidance/blog/2024/01/closer-look-ftcs-ruling-intuits-free-claims-deceived-consumers JD Supra: https://www.jdsupra.com/legalnews/intuit-will-pay-141-million-in-state-5249310/ NPR: https://www.npr.org/2022/05/04/1096612276/turbotax-free-tax-filing-intuit-settlement TechCrunch: https://techcrunch.com/2019/04/26/turbotax-hid-free-file-service Reuters via AOL: https://www.aol.com/news/us-ftc-bars-turbotax-maker-intuit-from-advertising-003513190.html Questions or tips: questions@uxmurdermystery.com Hosted by Brian J. Crowley & Eve Eden. Edited by Kelsey Smith. Intro Animation & Logo Design by Brian J. Crowley. Music by Nicolas Lee. A joint production of EVE | User Experience Design Agency and CrowleyUX | Where Systems Meet Stories. ©2026 Brian J. Crowley and Eve Eden. For informational and entertainment purposes only. Views expressed are commentary and speculation, not statements of fact. Discussions of real companies and individuals use publicly available information for the purposes of critique and education. Nothing here is a factual assertion about motives or intentions. The creators disclaim liability for any damages arising from reliance on this content. Some events may be dramatized for illustrative purposes.

  4. Jun 25 ·  Bonus

    UX Murder Mystery LIVE @Figma Config 2026 Day 2

    Join hosts Brian J. Crowley and Eve Eden for a live recording of UX Murder Mystery, the show that investigates how good design dies. We take a real product, follow the evidence, and name what went wrong—part case file, part autopsy, all UX. Expect a notorious interface failure dissected in real time, plus the kind of unfiltered commentary you only get with a live audience in the room. Bring your hot takes. Someone's design is going down.

  5. Jun 18

    Why You Can't Find Anything on Streaming Anymore

    You pay for five streaming services and still spend forty minutes scrolling before you give up and rewatch something you have seen four times. Somewhere between the infinite scroll and a search bar that cannot find a movie you know for a fact exists, discoverability got quietly killed off. This week Brian and Eve open the case file on streaming search. The broken autocomplete. The recommendation engines that surface what the platform is contractually obligated to push rather than what you actually want to watch. The titles that vanish overnight when a license lapses. The interface choices that turn a catalog of thousands into a frustrating dead end. And the strangest piece of evidence yet: regular people walking into big box stores and buying preloaded streaming boxes marketed as "legal," quietly opting out of an experience that has become more work than the thing it replaced. When the official product gets frustrating enough, a gray market grows in the gap. They follow the trail to the real question underneath all of it: who benefits when you cannot find what you are looking for, and what does it say about the design when customers would rather gamble on a sketchy box than open the app they already pay for? Pull up a chair. The trail is cold, but the motive is not. Hosted by Brian J. Crowley & Eve Eden / Edited by Kelsey Smith / Intro Animation & Logo Design by Brian J. Crowley / Music by Nicolas Lee / A joint production of EVE | User Experience Design Agency and CrowleyUX | Where Systems Meet Stories / ©2025 Brian J. Crowley and Eve Eden / questions@UXmurdermystery.com / "Thank you for watching and or listening!" For informational/entertainment purposes only. Views are commentary and speculation, not statements of fact. Discussions of real companies/individuals use publicly available info for critique and education. Not factual assertions about motives or intentions. Creators disclaim liability for damages from reliance on content. Events may be dramatized for illustrative purposes.

  6. Jun 10

    Blind Spot: Who Keeps Killing Accessible Design?

    A hit show about a blind superhero. That a blind person could not follow. That is where this case opens, and it only gets stranger from there. Brian and Eve sit down with AI and voice design leader Yaddy Arroyo to open four files on the same victim: accessibility. A streaming giant that locked out the exact audience its hero represented. A usability legend who pronounced accessibility dead and prescribed a robot he could not explain. A self-driving car handing blind riders a freedom the experts swore was impossible. And the view from a parent who lives the gap between the spec and the sidewalk every single day. Four failures. One killer. By the end you will know exactly who keeps pulling the trigger, and why accessibility never actually failed. People keep failing it, then blaming the corpse. IN THIS EPISODE The Daredevil reversal and the Chicago activist who forced it. Jakob Nielsen's "Accessibility Has Failed" and the community that took it apart. The parent's view from inside the room. And the plot twist on four wheels, where Waymo and Zoox prove that accessibility was never about the technology. It was always about who was in the room. SOURCES AND FURTHER READING Netflix adds audio description to Daredevil (TIME): https://time.com/3823916/netflix-daredevil-accessible-blind/ After fan pressure, Netflix makes Daredevil accessible (NPR): https://www.npr.org/2015/04/18/400590705/after-fan-pressure-netflix-makes-daredevil-accessible-to-the-blind The fight for audio description, Dare2Describe (The Nerds of Color): https://thenerdsofcolor.org/2015/04/27/the-fight-for-audio-description-on-netflixs-daredevil/ Accessibility Has Failed, Try Generative UI (Jakob Nielsen): https://jakobnielsenphd.substack.com/p/accessibility-generative-ui On Nielsen's generative UI claims (Per Axbom): https://axbom.com/nielsen-generative-ui-failure/ Jakob Nielsen's problematic claims about accessibility (Hidde de Vries): https://hidde.blog/links/jakob-nielsens-problematic-claims-about-accessibility/ NFB and Waymo partnership (Waymo): https://waymo.com/community/articles/national-federation-of-the-blind/ Blind Waymo users revel in the joy of riding alone (NYT via The Star): https://www.thestar.com.my/tech/tech-news/2026/05/25/blind-waymo-users-revel-in-the-joy-of-riding-alone Waymo's accessibility features (AI Weekly): https://aiweekly.co/alerts/waymo-wins-blind-riders-with-accessibility-features Zoox, accessibility, and the curb (Evinced): https://www.evinced.com/blog/zoox-accessibility-and-the-curb Autonomous taxis and accessibility law (Wheelchair Travel): https://wheelchairtravel.org/autonomous-taxis-not-accessible-state-preemption-laws/ GUEST Yaddy Arroyo, AI and voice design leader, fifteen-plus years in conversational AI, voice interfaces, and accessibility-driven design. Hosted by Brian J. Crowley & Eve Eden / Edited by Kelsey Smith / Intro Animation & Logo Design by Brian J. Crowley / Music by Nicolas Lee / A joint production of EVE | User Experience Design Agency and CrowleyUX | Where Systems Meet Stories / ©2025 Brian J. Crowley and Eve Eden / questions@UXmurdermystery.com / "Thank you for watching and or listening!" For informational/entertainment purposes only. Views are commentary and speculation, not statements of fact. Discussions of real companies/individuals use publicly available info for critique and education. Not factual assertions about motives or intentions. Creators disclaim liability for damages from reliance on content. Events may be dramatized for illustrative purposes. Spotify, ApplePodcasts, UXDesign, Accessibility, A11y, InclusiveDesign, UXMurderMystery, AIEthics, Waymo, JakobNielsen, Daredevil, AudioDescription, DisabilityRights, VoiceDesign, ConversationalAI, AssistiveTechnology, ProductDesign, UXResearch

  7. Jun 3

    Not Allowed in the Room: Design's Missing Seat in the AI Build

    Jess Lowry on the Fourth Industrial Revolution, why design keeps getting locked out of the rooms where AI is being built, and what diversity of thinking actually looks like on a team that wants to win.   ess Lowry expected to be excited about AI. After almost twenty years in UX, service design, and platform orchestration, she figured this was the moment design got to do its best work. Then she walked into the rooms where AI was actually being built and realized something had shifted. The data scientists were there. The researchers were there. The product managers were there. She was not. This week, Brian and Eve sit down with Jess to investigate what's actually happening to design in the middle of what she calls the Fourth Industrial Revolution. The "seat at the table" conversation was already dated when she started in tech in the early 2000s. The story underneath it is bigger, more structural, and far less discussed in public. Smart homes, smart cars, smart cities, and AI agents are being wired together by teams that mostly aren't talking to each other, inside companies siloed by budget line, and shipped fast because building has gotten cheap. What hasn't gotten cheap is critical thinking, long-term planning, and the human-centered eye that catches the things everyone else misses. Jess makes a clear case for where design fits in. Not as a slowdown, not as a polish layer, but as the connector that externalizes shared understanding so teams can move quickly without backing themselves into corners. She walks through the Bauhaus and arts and crafts roots of design thinking, the 10x to 100x ROI of catching problems before engineering starts, and what diversity of thinking actually looks like on a team that wants to win. Brian shares his Starbucks and ChatGPT experiment, where he got the agent to design a drink optimized to punish baristas, and the three of them work through what it means when governance is just a few keyword filters and the edge cases nobody mapped become the product. The conversation also looks forward. Jess wants a web that finally catches up to the Bauhaus, immersive environments that bring sound and light and scent into digital space, and data centers reimagined as paths into nature rather than scars across it. Brian and Eve land on a Star Trek future where AI handles food, energy, and the climate crisis first, and the rest of us get to self-actualize. If you've felt locked out of the rooms where the future is being built, this one's for you. And if you're hiring, deciding, or quietly running the team that's about to ship the next AI feature, Jess has a question for you: how many opportunities to win are you actually creating?

  8. May 28

    OpenAI Sued Three Times In Six Days

    Six tech companies. Two weeks. One playbook. Brian and Eve walk through the lawsuits, settlements, and corporate meltdowns piling up across the tech industry, and trace the single defense strategy connecting all of them. OpenAI is named in three separate legal actions in six days, including a wrongful death suit over the F S U mass shooting and a wrongful death suit over a college student's overdose. Pennsylvania sues Character dot A I after a chatbot claimed a fake medical license. Meta threatens to pull out of New Mexico rather than redesign for child safety. Apple pays 250 million dollars to settle a class action over Siri features it advertised but never shipped. And GameStop C E O Ryan Cohen tries to buy eBay, can't explain the math on live television, and gets rejected. The through-line: ship fast, monetize the harm, settle the bodies, update the disclaimer, and tell the next user this version is different. Related listening: attorney Bakari Sellers, who represents the Chabba family in the F S U shooting lawsuit against OpenAI, in his own words: https://youtu.be/J6_6vluYNVc Sources cited in this episode: NBC News, CBS News, Yahoo Finance, NPR, CNBC, MacRumors, and the SEC Form 8-K filing from eBay Inc. Hosted by Brian J. Crowley & Eve Eden / Edited by Kelsey Smith / Intro Animation & Logo Design by Brian J. Crowley / Music by Nicolas Lee / A joint production of EVE | User Experience Design Agency and CrowleyUX | Where Systems Meet Stories / ©2025 Brian J. Crowley and Eve Eden / questions@UXmurdermystery.com / "Thank you for watching and or listening!" For informational and entertainment purposes only. Views are commentary and speculation, not statements of fact. Discussions of real companies and individuals use publicly available information for critique and education. Not factual assertions about motives or intentions. Creators disclaim liability for damages from reliance on content. Events may be dramatized for illustrative purposes. podscan_v9DZhMTHbaN9cVQFqN1dyKq5JUJd6mep

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About

Where do true crime, business and technology intersect? When another product has been found dead. The cause? UX failure. We investigate what's killing your customer experience. Think true crime, but for failed designs. We dig into the real stories behind UX disasters. LinkedIn's algorithm nightmare. Paywalls that killed communities. Corporate decisions that poison good design. Every case has clues. Every problem has a solution. Coming soon. Got a UX horror story? Send us your evidence.

Information

  • Creator
    Brian Crowley and Eve Eden
  • Years Active
    2025 - 2026
  • Episodes
    37
  • Rating
    Explicit
  • Copyright
    © 2025
  • Show Website
    UX Murder Mystery