INTRO In this episode, I sit down with Chris Mader, founder of MTA Consultancy, executive coach, EOS implementer, and author of Make the Adjustment. Chris spent 4 years chasing pro baseball after being drafted by the White Sox in the 49th round, then built a 25-year career in staffing, where he ran talent acquisition and training for North America at the world's largest HR services firm. Today he works with founder-led companies in the 5 to 30 million dollar range to help them grow and scale. We break down what EOS actually looks like when you apply it to people instead of just process. Chris explains the difference between an accountability chart and an org chart, how the right people right seat exercise really works, and what to do when the exercise tells you somebody on your team isn't going to make it. He also shares his framework for giving hard feedback without damaging the relationship, and his take on the question every founder wrestles with: do I invest in training this person, or do I replace them? If you have someone on your team who isn't performing and you can't tell whether it's a them problem or a you problem, this conversation will give you a way to find out. WHAT YOU'LL LEARN A beginner's explanation of EOS and why any company with 2 or more employees can run itThe difference between an accountability chart and an org chart, and why one person has to own every numberHow to run the right people, right seat exercise, and what GWC (get it, want it, capable of doing it) really tests forWhy 84% of your team will resist change, and how to manage a rollout so it actually sticksThe change checklist, and why most companies start a new change before finishing the last oneFeedback on the Fly, Chris's algorithm for correcting performance without judging the personHow to tell a skill issue from a will issue, and when investing in training stops making senseHire for character, train for skill: competency-based behavioral interviewing explainedWhy founders should let their team set their own goals and rocksThe 10-80-10 rule for delegating something for the first timeHow to build a scorecard that avoids vanity metrics, and why your team should enter their numbers by handWhy the first week of onboarding should be designed as an experience, not a data dumpWhere intuition still beats automation when you're evaluating peopleRESOURCES MENTIONED EOS (Entrepreneurial Operating System): The framework Chris implements, created by Gino Wickman, covering vision, traction, people, issues, and metricsThe Accountability Chart: EOS tool that assigns one owner to every function so issues can be traced to a seat, not a personGWC (Get It, Want It, Capacity to Do It): The 3-part filter for evaluating whether someone is in the right seatFeedback on the Fly: Chris's coaching model. Timing is everything, facts before judgments, collaborate don't competeSkill vs. Will: A quick diagnostic for whether a performance gap is a training problem or a character problemThe 10-80-10 Rule: Start the task with them, let them own the middle 80%, review the final 10% togetherChange Readiness Assessment: Chris's tool, built on Boston University diffusion theory research, for scoring how ready you actually are to change. Ask him for it directlyCompetency-Based Behavioral Interviewing: Interviewing for how a candidate thinks and behaves instead of what's on the resumeThe World Is Flat by Thomas Friedman: The book that shaped Chris's view on where work can get doneTurn the Ship Around! by L. David Marquet: On moving authority to where the information isDrive: What Motivates Us by Dan Pink: The RSA Animate video on autonomy, mastery, and purposeCONNECT WITH CHRIS Website: https://www.mtaconsultancy.com/Instagram: / chrismadermta LinkedIn: / chrismadermta Make the Adjustment Podcast on Spotify: https://open.spotify.com/show/5dAAXTN...Make the Adjustment Podcast on Apple: https://podcasts.apple.com/us/podcast...Make the Adjustment (book): https://a.co/d/9CutByIManager to Maverick, his coaching cohort for managers: https://www.mtaconsultancy.com/manage...Coach Mader AI, executive coaching on demand: https://www.mtaconsultancy.com/chris-...Work with Chris: https://www.mtaconsultancy.com/contact GET MORE TIME BACK TO SCALE YOUR BUSINESS Start here: https://www.trymeteor.com/Download the VA Hiring Playbook: https://trymeteor.notion.site/The-MET...CONNECT WITH JP Instagram: / jp.forno LinkedIn: / jpforno If you enjoyed this episode, follow HIRE TO SCALE for weekly conversations about how to recruit, train, and manage high-performing t Get More Time Back to Scale Your Business Start here → METEOR Download the VA Hiring Playbook here: METEOR VA/EA Hiring Playbook Connect with JP: LinkedIn Instagram